[Resolved] Vodafone — Charging for unwanted SMS packs | |||
Hi, I once by mistake activated vodafone SMS pack of 96 instead of Internet pack of 95. It was activated by mistake so I thought its just for month so I will try it, but what I never thought is that this service will be attached to my number for lifetime against my wish. They renew any service automatically without informing customers whether they want this service or not. So even though my balance was below 96 they activated daily SMS pack and my balance gets deducted everyday for 200 SMS. I have contacted Customer care and they gave me a SMS code and told me to send it on 144 but I get the reply SMS saying that we upgrading system please try after 24 hours. Your balance gets charged, If you want to get new service then it gets activated but when you want to stop any service they send you this message what a lousy way to force a service. It have been more than one week I have been sending this SMS everyday but still there system is getting upgraded can you believe it. I have called customer service 2 more time to stop this service they told me that service will be stopped within 4 hours but no use they are not doing anything. When it comes to the network no doubt they are the best but when it comes to cheat and loot customer still no one can beat the Great Vodafone. Was this information helpful? | |||
Dec 6, 2016 Complaint marked as Resolved Verified Support May 21, 2012 Vodafone India Customer Care's response Hello Rohan, Thanks for writing to us. Please send us your number at http://bit.ly/KJHQJs so that we may address your concern better. Regards, Vodafone Customer Care | |||
 5 Comments | |||
Comments
Vodafone — Unsolicited SMS daily
daily i am receiving un-necessary sms on my mobile no no.981*******. i have even regsitered on DO NOT DISTURB, but still then i am receiving these sms day in day out daily.kindly stop this disturbances caused to customers.
Vodafone forcefully charging for unwanted packs from its customers..
I have found many discrepancies in my billing for which I need clarifications until then I would not make any payment for the bill generated.
In October'14, I have changed my plan from 499 to 375 and in the bill generated for October month, I was charged in pro-rata basis for both the plans. But the discounts were not provided in pro-rata basis for Local and STD calls in that bill. Also, there were charges for MMS sent and for roaming as on 27/09/14. I haven't sent any MMS nor I was roaming Out of Mumbai. These charges were due to network issues, I have raised a complaint also. Even though my number is within Mumbai Circle I'm getting roaming sign on my mobile and that's why I was being charged for.
In November month bill, I was again charged for some weird packs which I haven't activated and also for some special messages also. When I searched online, I have found that many Consumer forum
complaints against Vodafone by its customers who are being charged by Vodafone for the these packs forcefully.hello1_tvallsouth pack - Rs 30/-vuclipindia pack - Rs 75/-Consumer forum complaints Link:http://www.consumerforums.in/forcibly-charging-subcribtions-cheating-custom...⇄
In December month, I have called up on the Vodafone complaints number "198" and logged a complaint against these billing related issues and they have informed me that I would be getting a call back from their supervisor regarding the complaint raised. But unfortunately, I haven't
received any call back till date. I have called them again on my bill payment day and informed them that I wouldn't pay the bill if my
Complaint was not resolved. Even though, there was no reply from my complaint. So, I have decided not to pay the bill. But they have stopped
my services on the 3rd day after my due date so I have paid partial amount to continue the services. Till now the issue was not resolved and now in January month bill, they have charged me for late fee.I'm really frustrated with the kind of service that's provided by Vodafone and its representatives & supervisors not following up with the complaints raised by its customers.
Forcefully adding additional packs without intimation and without customers approval and charging extra money for those packs from the customers is absolutely irritating.
This is ridiculous and doesn't make any sense to me. I'm not willing to pay this bill until the issue is resolved on high priority.
I have found many discrepancies in my billing for which I need clarifications until then I would not make any payment for the bill generated.
In October'14, I have changed my plan from 499 to 375 and in the bill generated for October month, I was charged in pro-rata basis for both the plans. But the discounts were not provided in pro-rata basis for Local and STD calls in that bill. Also, there were charges for MMS sent and for roaming as on 27/09/14. I haven't sent any MMS nor I was roaming Out of Mumbai. These charges were due to network issues, I have raised a complaint also. Even though my number is within Mumbai Circle I'm getting roaming sign on my mobile and that's why I was being charged for.
In November month bill, I was again charged for some weird packs which I haven't activated and also for some special messages also. When I searched online, I have found that many Consumer forum
complaints against Vodafone by its customers who are being charged by Vodafone for the these packs forcefully.hello1_tvallsouth pack - Rs 30/-vuclipindia pack - Rs 75/-Consumer forum complaints Link:http://www.consumerforums.in/forcibly-charging-subcribtions-cheating-custom...⇄
In December month, I have called up on the Vodafone complaints number "198" and logged a complaint against these billing related issues and they have informed me that I would be getting a call back from their supervisor regarding the complaint raised. But unfortunately, I haven't
received any call back till date. I have called them again on my bill payment day and informed them that I wouldn't pay the bill if my
Complaint was not resolved. Even though, there was no reply from my complaint. So, I have decided not to pay the bill. But they have stopped
my services on the 3rd day after my due date so I have paid partial amount to continue the services. Till now the issue was not resolved and now in January month bill, they have charged me for late fee.I'm really frustrated with the kind of service that's provided by Vodafone and its representatives & supervisors not following up with the complaints raised by its customers.
Forcefully adding additional packs without intimation and without customers approval and charging extra money for those packs from the customers is absolutely irritating.
This is ridiculous and doesn't make any sense to me. I'm not willing to pay this bill until the issue is resolved on high priority.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
36%
Complaints
27109
Pending
0
Resolved
9560
+91 22 7171 5000 (HQ)
Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
View all Vodafone India contact information
Vodafone — unwanted offers through sms
I am a vodafone customer and have registered my number 'DO NOT DISTURB' after that I havent got any offers from vodafone and other service providers but today I got a message from BA-LUCKY and got a promotional offer as SMS LUCKY to 56263042 and claim your prize. This type of service provider always sends offers and gets special service charges and dosent gives any feedback. Kindly requested to stop such services which robs general people.