Vodafone India Complaints & Reviews

Sir/Madam,

Plz send me the call details of my vodafone prepaid number .The call details should be from 30 may.2012 to 31 may.2012.This prepaid number is on my voter id card YVL2559573 & Pan card no.BNQPK1556H and the number is [protected].

Please send through this mail id :[protected]@gmail.com & my mobile no.[protected]

I keep receiving this “Session date: xx.xx.2011, Last session cost is x.xx INR. Consumed volume: x.xx MB” flash message on my Blackberry home screen every now and then. This has been going on since last October. I have a prepaid BB plan activated for the data services (INR 399/month) and I receive my e-mails alright and the BBM works just fine. Given that I am at work pretty much all day and have an internet connection at home, there is seldom a need for me to access internet from the BB. Yet EVERY TIME that I have called up the Vodafone customer care/complaint cell, they keep repeating the same reason for the deduction, i.e., the internet usage. They are so annoying that they just don't listen to you and keep repeating what has been fed to them by Vodafone. "We are sorry for the inconvenience/happy to help you"....Now for starters, neither do they sound apologetic nor do they seem to be in a mood to help you EVER. I am reproducing below an e-mail that I had sent to them almost two months ago and it's shocking to see that they still havent managed to resolve the issue/close the loop on this:

"I think you should scrap the call centre as you do not have a clue how frustrating it is for a customer to deal with executives with thick MTIs (read Haryanvi) who are sitting and attending to calls from your call centers based out of Karnal! These executives are not only ignorant about their jobs, they are also rude, uncouth and disrespectful. To top it all, they work under team leaders who are equally incompetent.

I have been receiving some incomprehensible alerts (last session date, time, and the amount deducted etc.) on my phone. And when I called up 111 the person on the other end of the line turned out to be obnoxious. He had a thick regional accent and I could not understand a word of what he was saying. When I asked him to go slow, he mocked me by putting me on a speaker phone and talking even faster. He then hung up on me without giving me any information on my query. Pull up my history and you will know who is it that I spoke to yesterday afternoon.

When I called up again a few minutes later to file a complaint for the alerts (that I'm getting on my phone) and give feedback for that executive, the other executive suggested that I talk to a supervisor. This person put me on a 15minute long hold and when I got tired of hearing your Vodafone jingle for that long a time, this time I hung up myself.

Upon calling up the third time around I was assured of a call back and even given a complaint number. I was promised a call back within 4 hours. Its 24 hours later, that I receive an sms asking to call up 111 as Vodafone was unable to reach me....I call up 111 and fell into the same loop again today.....

If only the Vodafone would appreciate the frustration of customers on being kicked from one executive to another....repeating their saga to everyone they happen to speak to, yet for their issues to remain unresolved for no one is accountable for the same......

Do away with the call centers! We need to talk to someone responsible, someone who is just not repeating "happy to help you" parrot-like but is actually doing something to help.

Need to hear from Vodafone on my unresolved issue...."

So this is Vodafone for you. Full of executives who talk in an accent which is not only tough to comprehend but also most annoying.....These folks are Incorrigible!

Dear sir,Muze Vodafone se post card offer kiya gaya hai,but jo address verifacation department se muze complaint hai ki Address verification karnewala vodafone ka employee ne muzase bahut battamiji se baat ki.Usaka Mo. number hai.[protected].please take action on it

Sir/Madam,
I need to get my call and message history of the number [protected] for last one month,because I lost an important number that to which I called and messaged.Unfortunately I could not saved that number.It is very urgent,please help me.Kindly send those details to my e mail id sandhoo.[protected]@gmail.com.

I am using Black Berry Internet services for past 1 year, however form past 15 days i am not able to access any site, tired calling the Vodafone customer care 15 times issue is not resolved. At last yesterday went the vodafone store they said it will be solved in next 24 hours its been 48 hours now but the problem is still the same.


My mobile number is [protected].

Request your kind intervention.

Dear sir,

I am Imayavaramban. My vodafone mobile number is [protected].

My address is : 2/29, chetty thoppu, north street, mayiladuthurai, Tamil Nadu, India.

Kindly register my email id to my number so that i can create a vodafone personnel account in your website.

I have some problem like i couldn't receive password through SMS.

Feel free to ask me any details u need. Pls keep me informed.

Regards,
Imayavarambam

i buy new sim, but this number was used before one person and they register for his/her sbi banking account, still not removed. now i get message from atm cash pick up. they taken 10,000rs in his/her account.how to stop and before register services?

Dear Sir,
I contacted vodafone for Prepaid to Postpaid Conversion on dated 08/05/2012. One executive come to me and I submitted my Pan Card copy, Licence Copy, One Photograph and SIM CARD Photo copy to him (Self Attested) with One person address proof for identification purpose. There is a problem for my address, then executive told me that they will call me and i will confirm the full address over phone and gave me the Post paid SIM. But due to some personal problem i was unable to attend the call of said executive and i missed the Mobile No. also of executive, then I called customer care No. so they told me that we donot have any information regarding this trascation, you have to contact vodafone office/Nodal Office. But I am regularly trying to available nodal officer no. but this is showing not available. Then i am continuing sending the mail to all concer persons including Nodal Officer, But i am just receiving the system generated mail. Nobody is responding.
I have also told them that If you are not interested to provide me Prepaid to Post paid Connection then its ok... Please return my document. But still i didnot get any response from any person from vodafone. This is hieight of mismanagement, I have also confirm my address over Mail.
Please sir, Look into the matter and do the needful.
With Regards,
Yogesh Khandelwal

My NO. [protected]

I got two missed calls from an ISD number +92 [protected] today (29/05/2012) between 8:30 and 10:30 AM.
It looks like a fraudulent racket where consumers are duped. Request vodafone to please check the same.

i applied for deactivation of Vodafone postpaid simcard ([protected]) in month of January 2012 after that i did'not use the sim card till now. now vodafone people are send me the bill details for paying the bill. i requested for the usuage of bill in that bill details none of the number is not belongs to me i guess some one has hacked my sim card please help me for my problem

hi this is Anand,

I have lodged a complain with Vodafone Customer Care, In month of Feb, 2012 regarding Network Issue. They had given given me confirmation that time that my problem will get resolved in 25 days. Its going to be 4 months now, but as on date, there is no improvement in services, on top of that Vodafone executive says keep on calling all we can do is just register problem and if you want to waste your time just...

I am getting abusive messages from [protected]. once he called and he said that he is customer care executive of vodafone. and after that abusive messages started coming from that number. on calling him he didnt replied. as far as i know on trying to call on customer care nos. it doesnt connect but in this case it was not that way. on searching on google it showed harshad no...

Hi,

I have raised the complaints to Vodafone for incorrect billing done for my number [protected]. I have taken the facility from Vodafone at Rs 49 for each number that two numbers will not get charged from March 2011.

I came to know last month that they were charging me Rs 49 for each number and also charging me for the outgoing made on those 2 numbers from the first bill.

Based on the query raised by me, they have just adjusted wrong billing for past 2 months and mentioned that they are not in a position to reverse the charges charged for earlier than 3 months.

I want to raise the complaint that all the incorrect charges from the month of March 2011 needs to be reversed as I have relied on the large service provider for their services and my trust is broken completely. Service provider can't say that you should reply for the queries in 3 months period when the issue from their side.

I request that my complaint shall be raised and I should get the positive reply.

Pikashoo
[protected]

A person calling me from the [protected] and use very bad language direct without telling anything. So please barred this no. to calling me...

plz send me the incoming call details of last 15 days of the vodafone no [protected] on the mail anandcool.[protected]@gmail.com

Thanks & Regards
Anand sinha

I have corporate connection of vodafone with number [protected]. In the month of jan they have charged me around 500 Rs for iphone usage. I have never used internet on this phone as i have another connection for the same. When i checked on internet , there are many victims of vodafone with same iphone charges. I tried many times to convience them and requested to waive of these charges via email, phone to customer care but they are always very reluctant to do so. They have discontinue my connection without intimating me and now they have sent me legal notice from some consultant. I have more than 10 communication letters for this request also my complaint records in their system. I always paid my billontime and never delayed. Pls help me. Regards, Anand

call detail of my vodafone prepaid no incoming or outgoing call detail [protected] or message detail august 2011 to January's 2012
and another deatil of vodafone no of incoming or outgoing call or message detail [protected] from february to may in my mail id [protected]@gmail.com please send

On several occasions Vodafone charged me for usage of GPRS services. I requested them to deactivate same as I had no use for such services. They reversed the charges and deactivated the service.

Despite such repeated reminders and reversal of charges they once again activated the same GPRS service with out my consent and knowledge and drew up a bill of Rs 15317 and are now pestering me for payment.

I have on record several emails to them that I don't require GPRS on my phone and have no use for it.
my phone number is [protected]

Kirti jamnadas

I am getting Vodafone service error: 0x5 on my mobile screen 2 to 3 times every minute. Please help me how to get rid of it.
I would appreciate any sort of help.
Thanks.
Looking forward...

Vodafone activated some service called game club and deducted rs 35 (for 7 days) from my phone balance. Upon calling customercare the person told me that I must have clicked on link to activate it and they cant do anything for it. I requested them to deactivate it but vodafone is cheating consumers by activating these type of services without customer knowledge and making millions.

Samrat Malik
samratmalik[at]gmail.com