Vodafone India Complaints & Reviews

Hi,

I today on 2-june-2012 at 10:30 pm i recharged my vodafone number [protected] online with 394 rs. unlimited internet. I got message that your internet will be activated soon . that time my 3G network was activated. but after recharging i not got any 3G signals on my this number so i send sms

ACT 3G to 144 , but after sending this sms i received another sms your reqest will be processed soon, and got one more sms your data pack has been deactivated , so i called 198 and asked for this issue they said that because you sent sms ACT 3G TO 144 so your pack has been deactivated ,

Now i don't understand that what is the relation between this sms and my data pack, and if this happened than the company should inform me for confrimation but , without information they deactivatted my pact at 10:40 pm . i have not used any of even KB from this pack and my 394 amount has been wasted.

Please do somthing i want my 394 amount back, why should i suffer for there network fault.

thanks

regards

Yogesh

I have a Vodafone 3G data card ([protected]) which I purchased from a Vodafone sales person sitting iGATE Bangalore by paying Rs1500 in January 2012 for the device plus two month of internet service.Right from the beginning I have been having issues with connectivity.I have been able to use this data card only in the month of January and not after that due to technical issues.I had once called the call centre in january to inform the same and I now understand that the CSR did not capture this complaint based on what Vodafone is now telling me.Also I received a welcome call from Vodafone and during this call as well I had mentioned that I'm unable to use their data card and the CSR told me that somebody from the Networks team will get back to me and no body did.Also I had initimated the Vodafone sales person sitting at iGATE that I'm unable to use the data card but no body bothered.After witnessing this kind of a customer service attitude I gained enough confidence that Vodafone is not inerested in helping me.Now Vodafone has been sending me reminder e-mails and calling me repeatedly to pay te outstanding amount which is now Rs2000+ which apparently is for bills generated from march onwards of this year.I once recevied an e-mail from Vodafone asking me to pay the amount and I responded that I can pay the bill citing the above story and that I could never use their services properly after January.After responding to this e-mail I get a call from Vodafone where I told them that if they wish to have me as their customer,they could waive off the amount and convert me to a pre-paid customer and i shall switch to post-paid once I have enough confidence in the services.To this the lady responds saying we can waive off the amount if you promise to be a post-paid customer.To this I said you can not threaten me this way.Now somebody else from the Nodal team writes e-mails to me saying since there is no complaint from your side please pay the amount.I wish to let TARI and Vodafone know that I can not be held responsible if the Vodafone CSRs do not capture my complaint on their systems.All that i can do is complain but not get into the Vodafone database and register the complaint.I need to get this amount waived off and get out of Vodafone.Infact I have another Vodafone number as well which I wish to move to another operator looking at the I'm being cheated by Vodafone.This is one company where no body takes accountability.People will promise you that they will get back to you and will never.I was told this by the nodal team and also by a guy in the Vodafone store a Brookefiels (Whitefield,Bangalore) but nobody ever does.They will call you 10 times to ask you for money but not even once to offer any service.A multinational in India which SUCKS.I would never recommend Vodafone to anybody.

GOOD NIGHT SIR , my name is k.k.gandhi my phone no is [protected] my address k.k. gandhi 9 ,bazzar street podatur pet [post] pallipet[tk] thiruvallur [Dt] 631208 I WAS CONNECTED VODAFONE MOBILE CONNECT TO PC VIA GPRS PLAN [98] . GPRS VERY VERY SLOW SPEED WORKING 2G IN DAY TIME 6.00 AM TO 11.00 PM .BUT GPRS WORKING NORMAL SPEED AT 1.00 AM TO 5.00 AM IN LAST ONE MONTH , PLEASE SOLVE THIS PROBLEM BY K.K.GANDHI [TEACHER] THANK YOU SIR .

Got a call from your executive on June 1, 2012 that they are offering me a package to upgrade to a post paid number. I agreed and told them to come before 6 to my office before I leave.

He called me again at 5:19PM to inform that executive will be leaving soon and I should have all the photocopied documents ready. I mentioned that I don't have any photocopy facility here in the office and its already late as I leave office by 6, so lets reschedule it.

To my surprise he still sent the executive, who started calling me. I informed him that I have rescheduled the appointment. After that your executives started calling me from landline number. They gave me 10 calls in 20 mins. I refused every time that I can't be available now, but they refused to listen.

What sort of pushy salesmanship is this? They kept giving me miss calls. They are ill trained, and don't have basic etiquette. Tell them to stop reading from scripts and start using their brains a little.

These are the number they called me from constantly:[protected],[protected].

- Vishal Sharma

Dear Sir,

I Jaspreet Singh Chaudhry having postpaid mobile connection of Vodafone bearing no. [protected] have activated a caller tune on my no. on 31st May.,2012. Before After activating the caller tune i called to customer care to raise my request to remove the marketing message just before the caller tune plays , but this they deny that there is no procedure for that.

But this is wrong, as fotr many of my friends having vodafone postpaid connection markettig message doesnot play before caller tune

I want to remove that message which is "please press * & 9 to copy this caller tune" play before caller tune began.

Kindly help me in this case else i need to deactivate it & use MNP to change service provider.

some person tease and mentaly hureshment on mobile phone calls to my wife's mob. her mobile no. is [protected] and that no. to tease her is[protected] . I dont know who is are ? but he is very clever he makes plan to meet wife dated on 26-5-12. my wife go with him and ... I dont wat happen then ... sir i sucide very soon.... please call details for the incoming and outgoing this no. [protected]. perhaps my wife in affairs that person. sir please solve my problem.. soon.

pcbanodha
Mandsaur
[protected]

I recharged my vodafone mobile [protected] on 31-5-12 for 90 rs. The payment was deducted but my phone was not recharged. Please refund me the amount deducted..

Sir/Madam,

Plz send me the call details of my vodafone prepaid number .The call details should be from 30 may.2012 to 31 may.2012.This prepaid number is on my voter id card YVL2559573 & Pan card no.BNQPK1556H and the number is [protected].

Please send through this mail id :[protected]@gmail.com & my mobile no.[protected]

I keep receiving this “Session date: xx.xx.2011, Last session cost is x.xx INR. Consumed volume: x.xx MB” flash message on my Blackberry home screen every now and then. This has been going on since last October. I have a prepaid BB plan activated for the data services (INR 399/month) and I receive my e-mails alright and the BBM works just fine. Given that I am at work pretty much all day and have an internet connection at home, there is seldom a need for me to access internet from the BB. Yet EVERY TIME that I have called up the Vodafone customer care/complaint cell, they keep repeating the same reason for the deduction, i.e., the internet usage. They are so annoying that they just don't listen to you and keep repeating what has been fed to them by Vodafone. "We are sorry for the inconvenience/happy to help you"....Now for starters, neither do they sound apologetic nor do they seem to be in a mood to help you EVER. I am reproducing below an e-mail that I had sent to them almost two months ago and it's shocking to see that they still havent managed to resolve the issue/close the loop on this:

"I think you should scrap the call centre as you do not have a clue how frustrating it is for a customer to deal with executives with thick MTIs (read Haryanvi) who are sitting and attending to calls from your call centers based out of Karnal! These executives are not only ignorant about their jobs, they are also rude, uncouth and disrespectful. To top it all, they work under team leaders who are equally incompetent.

I have been receiving some incomprehensible alerts (last session date, time, and the amount deducted etc.) on my phone. And when I called up 111 the person on the other end of the line turned out to be obnoxious. He had a thick regional accent and I could not understand a word of what he was saying. When I asked him to go slow, he mocked me by putting me on a speaker phone and talking even faster. He then hung up on me without giving me any information on my query. Pull up my history and you will know who is it that I spoke to yesterday afternoon.

When I called up again a few minutes later to file a complaint for the alerts (that I'm getting on my phone) and give feedback for that executive, the other executive suggested that I talk to a supervisor. This person put me on a 15minute long hold and when I got tired of hearing your Vodafone jingle for that long a time, this time I hung up myself.

Upon calling up the third time around I was assured of a call back and even given a complaint number. I was promised a call back within 4 hours. Its 24 hours later, that I receive an sms asking to call up 111 as Vodafone was unable to reach me....I call up 111 and fell into the same loop again today.....

If only the Vodafone would appreciate the frustration of customers on being kicked from one executive to another....repeating their saga to everyone they happen to speak to, yet for their issues to remain unresolved for no one is accountable for the same......

Do away with the call centers! We need to talk to someone responsible, someone who is just not repeating "happy to help you" parrot-like but is actually doing something to help.

Need to hear from Vodafone on my unresolved issue...."

So this is Vodafone for you. Full of executives who talk in an accent which is not only tough to comprehend but also most annoying.....These folks are Incorrigible!

Dear sir,Muze Vodafone se post card offer kiya gaya hai,but jo address verifacation department se muze complaint hai ki Address verification karnewala vodafone ka employee ne muzase bahut battamiji se baat ki.Usaka Mo. number hai.[protected].please take action on it

Sir/Madam,
I need to get my call and message history of the number [protected] for last one month,because I lost an important number that to which I called and messaged.Unfortunately I could not saved that number.It is very urgent,please help me.Kindly send those details to my e mail id sandhoo.[protected]@gmail.com.

I am using Black Berry Internet services for past 1 year, however form past 15 days i am not able to access any site, tired calling the Vodafone customer care 15 times issue is not resolved. At last yesterday went the vodafone store they said it will be solved in next 24 hours its been 48 hours now but the problem is still the same.


My mobile number is [protected].

Request your kind intervention.

Dear sir,

I am Imayavaramban. My vodafone mobile number is [protected].

My address is : 2/29, chetty thoppu, north street, mayiladuthurai, Tamil Nadu, India.

Kindly register my email id to my number so that i can create a vodafone personnel account in your website.

I have some problem like i couldn't receive password through SMS.

Feel free to ask me any details u need. Pls keep me informed.

Regards,
Imayavarambam

i buy new sim, but this number was used before one person and they register for his/her sbi banking account, still not removed. now i get message from atm cash pick up. they taken 10,000rs in his/her account.how to stop and before register services?

Dear Sir,
I contacted vodafone for Prepaid to Postpaid Conversion on dated 08/05/2012. One executive come to me and I submitted my Pan Card copy, Licence Copy, One Photograph and SIM CARD Photo copy to him (Self Attested) with One person address proof for identification purpose. There is a problem for my address, then executive told me that they will call me and i will confirm the full address over phone and gave me the Post paid SIM. But due to some personal problem i was unable to attend the call of said executive and i missed the Mobile No. also of executive, then I called customer care No. so they told me that we donot have any information regarding this trascation, you have to contact vodafone office/Nodal Office. But I am regularly trying to available nodal officer no. but this is showing not available. Then i am continuing sending the mail to all concer persons including Nodal Officer, But i am just receiving the system generated mail. Nobody is responding.
I have also told them that If you are not interested to provide me Prepaid to Post paid Connection then its ok... Please return my document. But still i didnot get any response from any person from vodafone. This is hieight of mismanagement, I have also confirm my address over Mail.
Please sir, Look into the matter and do the needful.
With Regards,
Yogesh Khandelwal

My NO. [protected]

I got two missed calls from an ISD number +92 [protected] today (29/05/2012) between 8:30 and 10:30 AM.
It looks like a fraudulent racket where consumers are duped. Request vodafone to please check the same.

i applied for deactivation of Vodafone postpaid simcard ([protected]) in month of January 2012 after that i did'not use the sim card till now. now vodafone people are send me the bill details for paying the bill. i requested for the usuage of bill in that bill details none of the number is not belongs to me i guess some one has hacked my sim card please help me for my problem

hi this is Anand,

I have lodged a complain with Vodafone Customer Care, In month of Feb, 2012 regarding Network Issue. They had given given me confirmation that time that my problem will get resolved in 25 days. Its going to be 4 months now, but as on date, there is no improvement in services, on top of that Vodafone executive says keep on calling all we can do is just register problem and if you want to waste your time just...

I am getting abusive messages from [protected]. once he called and he said that he is customer care executive of vodafone. and after that abusive messages started coming from that number. on calling him he didnt replied. as far as i know on trying to call on customer care nos. it doesnt connect but in this case it was not that way. on searching on google it showed harshad no...

Hi,

I have raised the complaints to Vodafone for incorrect billing done for my number [protected]. I have taken the facility from Vodafone at Rs 49 for each number that two numbers will not get charged from March 2011.

I came to know last month that they were charging me Rs 49 for each number and also charging me for the outgoing made on those 2 numbers from the first bill.

Based on the query raised by me, they have just adjusted wrong billing for past 2 months and mentioned that they are not in a position to reverse the charges charged for earlier than 3 months.

I want to raise the complaint that all the incorrect charges from the month of March 2011 needs to be reversed as I have relied on the large service provider for their services and my trust is broken completely. Service provider can't say that you should reply for the queries in 3 months period when the issue from their side.

I request that my complaint shall be raised and I should get the positive reply.

Pikashoo
[protected]