Vodafone India Complaints & Reviews

Hello Vodafone Customer Care

You are still not working on the complaint, i told Mr. Kumar Vaibhav (Vodafone Nodal Executive Okhla) to start an enquiry in person to the Vodafone Mini Store and check whether why they didn't forwarded the request. I also requested to check my earlier conversations with the Vodafone Customer care executive, 23-24 april and also earlier conversation in April. It will clearly indicate that i was in the impression that Internet Pack of Rs. 200 for 3Gb is running on my account.

I have submitted my the bill payment (Total Bill - Internet Charges + Internet Pack (Rs. 200/-) ) on time but now whenever i call, it says (Hello your Vodafone is currently active, however please pay your outstanding at the earliest to avoid disconnection of your services).

Is this some kind of activity to harass the customer.

[protected]
Gautam

VIVEK PANDEY — POSTPAID SE PREPAID

postpad seprepaid mobileno.[protected] full and final payment dated 4/5/12 recepit no.141261 amount 1581/00 etoppayment 4/5/12 idno.mp[protected] amount 1300/00 total 2881/00 bill amount2759/00application on vodafonestore jabalpur postpadse prepaid not act.to prepaidsim vervaly tok to 24hrs.act to rprepaid sim please action on matter

Vodafone — name&address

[protected] i want address didn't getting contact. please help

i have had a bill from vodaphone that is incorrect and i would like it ammended i am on a sim only and have not had service sinc october.

i do not owe 593.49.


i would like my bill ammended and idid give a months notice with sim only i have had no end of problems with vodaphone.

my contact details are esharon [protected]@yahoo.co.uk


kind regards

sharon evans

acct number[protected]/00001

I need the name address against whome the no. [protected] is registered. A person claiming to hold this no. defrauded me. Kindly send to the.[protected]@gmail.com

I want the details name, address of this no. [protected] . please make it fast.

[protected]

Please i need this mobile number name and address. Please be fast and mail me soon.

i want to know about name & address of vodaphone no.[protected]

I lost my mobile. when i bought sim card, i gave my friends license as ID proof

Vodafone complaint — NEED NAME, ADDRESS OF VODAFONE MOBILE

I am having serious problem with one vodafone mobile phone who has misused my BSNL landline to the extant of Rs.15,000. I have to trace this owner and file complaint with police. Can you please help me with details of this vodafone mobile number [protected]. Please provide me Name and address of this person so I have some thing to fight with corrupt people. PLEASE HELP.
Please write to my email address AT THE EARLIEST,
THANK YOU IN ADVANCE.

I have a land line phone with you, that has been dead over the past three week-ends. I run a small B&B business for a few months of the summer. I am gettting nothing but abuse from guests ringing me on the phone for directions and needless to say the phone line is dead. The find this impossible to believe that we would be paying for a phone system that does not work. It is a very bad year for business, and i have to put up with This totally unacceptable service which i am paying for.



Michael Dempsey, acct number [protected]
5 Cashelmara, Knocknacarra,
Galway, Ireland.

Hi ,

I need name and address of given number [protected].

Regards,
Hussain

i want to get name or adress of this no.[protected]

I need name and address of given number [protected]

Vodafone — name and adders

MY BROTHER LOST PHONE SAMSANG NANO 3G WHICH HAS A MOBILE TRAKER.I GOT A MESSAGE FROM THE
VODAPHONE NO :[protected]
WITH MY BROTHERS PH NO:[protected] AND IMEI [protected] .WITH THIS REGARD I ANT TO KNOW THE DETAILS OF [protected] PLZ SEND ME THE DETAILS NAME AND ADDERS TO MY MAIL ID
[protected]@yahoo.com

i want the name and address of this [protected]vodafone number

vodafone is biggest thief all the staff are un educated

Kindly if any question mess with me

Rohan satpute

(Maharastra Nav Nirman Sena)

MNS

Respected Sir/Madam
I m joginder singh S/O Satnarain, R/O Village & P.O. Jatai Distt.Bhiwani Haryana.I bought a new Vodafone postpaid conection No.of [protected] on Vodafone tallyshop Bawani Khera (Bhiwani) to Mr. Balram & Raju Mitathal.on dated 27/04/2012.I had submit all Docoment ( pasport photo,Lincese photocoppy &500rs secqurty fee) for new connection.That number detail:-Mobile No.[protected],Sim No.HLR689910190000001285844,Agreement Form No.926315.That my connection is unprocessed this time
vodafone commponey ke worker na to meri coll resive kerte h or ne hi [protected] ko activate krte h,or senior se responce milta h ki aapka number activete nahi hoga tum kahi bhi chale jawo,hmne ve number 15000rs me Ravinder (Jind)ko sail kr diya h.
please Sir me ek govt.emp.hu or bar -2 unke pass request krne me asmarth hu.iska koi samadhan nikalwaye.or mere number ko activate krwaye
Vodafone Tally shop
Bawani Khera (Bhiwani)
Cont.No Balram([protected]),Raju([protected])
Thankyou
your faithfully
Joginder singh
Cont.No.[protected],[protected]

[protected] by this no. so many fake calls have been made on my cell so i want to know full detils of this no. user please mail me the details
thanking you

Hi,
Got a similar missed call on 10th Dec '10 in the morning , from [protected]. and I called back, I thought that is India number, that person who talks in hindi, he said that you won 25 lakh lottery from Vodafone for your special number, and he given a number ([protected], Vijay Kumar, Senior Supervisor) asked me to call to him,I didn't make any calls to that number, as I understand it's fake calls.
One request for Vodafone Service is please disable the International out going service and activate when ever they want to call to international calls by the confirmation from your support team. we simply replied to them not even to see from which country the number is. actually I have seen the number from my mobile is like +9234..., I thought that it's somewhere from India, if out going call is failed I should know that number is other than India.

Rahul Varma

Hi! i am trying to open your webpage but your complaint page is not open

i received two missed call from the number [protected] on 12.04.2012 evening. i called back to this number on 13.4.2012 evening. the person who picked the number told he is name is Binay Kumar, calling from Mumbai and my phone number has won the prize of 25 lakhs against the sim number 89912 and to redeem the money just call back to this number. then i observed that the country code of the number is of Pakistan and when search the number i found that the people have received lots of fake calls from this number. i am surprised to know, how the people are able to know my sim number and future i don't want to receive these calls. also the action should be taken against the people who are makeing these type of calls.

my number [protected], [protected]

thanks
brijesh

Vodafone — Deactivation of Service without valid reasons

Dear Sir,

Complaint 1 - related to Number [protected]
I have Vodafone postpaid number [protected] which I use since last 2 years.

However, since I am in Jakarta for the last 11 months, I converted the Postpaid Telephone to Prepaid connection on 13th April 09, and paid all the undue amounts + lifetime fee.

This change was done at the Vodafone outlet in Vile Parle Mumbai. New form was also filled up and the Original Passport was given, copy taken by them. Photograph was also affixed on the form and all was complete in all respect.

The Prepaid service was activated and all was fine.

The same day, I had my flight for Jakarta and within 2 days, I received SMS on the number in Indonesia to resubmit the documents.

Today, 15th May 09, when I called the Customer Care, they informed me that they have not received the papers. Where did the Vodafone Customer Care outlet send the papers??

I made the service into Prepaid and paid all the charges for the reason that I can receive the SMS in International roaming.

I make payments online and need to add new payee for which I get confirmation on my above vodafone number. Now since the service is deactivated, its a huge problem as sometime, there are defaults for payments for bills / creditcards etc.

Same thing happened when earlier I had purchased 1 more Prepaid card - number [protected].
They deactivated the service in 2 days saying that the signature on the Card does not tally with the signature of my passport.

Inspite paying the bills regularly for 2 years, the explanation is horrible and cannot be accepted.

Regards,
Raju Ashar
+62 [protected]

Vodafone — suspending phone number

my vodafone number [protected] is suspended with reason due to negative verification, the said number is with me from last 4 years and i have not recieved any call from vodafone from last 12 months (last year verification was positive) while asking for the details regarding call done, they dont have any records for the same and asking to submit the verification proof for removing suspended services.

sir
mai shsank shekhar gupta from
shahganj, jaunpur 223101

sir mai vodafone postpaid conecation
aaj lag bagh 6 month se continue
use kar raha hu
jiska number [protected] hai
jiska 950 rs ka bhuktan maine check ke madhyam
se 16 aug 2014 ko kar diya uske baad bhi mera number
nahi open hua aaj 23 aug hai mera number abhi bhi suspend hai
jiske karan mere vyapar ko nuksan ho raha hai


[protected]

Nothing can be worst than this. I've got the connection cancelled one year back but so far my money has not been refund back.




[protected][protected][protected][protected]
From: Vodafone Care [mailto:vodafonecare.[protected]@vodafone.com]
Sent: Thursday, May 05, 2011 11:00 AM
To: [protected]@gmail.com
Subject: Re: RE: RE: RE: RE: RE: RE: RE: RE: Service termination Request - [protected] [REF:[protected]]


Dear Mr. Nikhil,

Thank you for your email dated 04/05/11 regarding your mobile number [protected].

We would like to inform you that kindly provide the scan copy of written request with address mentioned on which you want to get the delivery of refund cheque at the earliest.

The docket number for your future correspondence is[protected].

We hope, we have been able to resolve your concern to your satisfaction. However, in case you need further assistance, do call or email us. We'll do our best to help you.

Happy to help,


Vodafone Care

Contact numbers
Vodafone Care : 111 or +91-[protected]
For complaints/requests : 198 (toll free)
Fax number : +91-[protected]
E-mail : vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in





---- Original Message ----
From: [protected]@gmail.com
Sent: 04-May-2011 23:38:33
To: vodafonecare.[protected]@vodafone.com
Subject: RE: RE: RE: RE: RE: RE: RE: RE: Service termination Request - [protected]

Hi,

Can you please update if I am going to get my remaining amount ever?

Regards
Nikhil


_____

From: Nikhil [mailto:[protected]@gmail.com]
Sent: Saturday, April 16, 2011 2:46 PM
To: 'vodafonecare.[protected]@vodafone.com'
Subject: RE: RE: RE: RE: RE: RE: RE: RE: Service termination Request -
[protected] [REF:[protected]]


Hi,

Can you please update if I am going to get my remaining amount ever?

Regards
Nikhil


_____

From: Vodafone Care [mailto:vodafonecare.[protected]@vodafone.com]
Sent: Saturday, April 02, 2011 1:54 PM
To: [protected]@gmail.com
Subject: Re: RE: RE: RE: RE: RE: RE: RE: Service termination Request -
[protected] [REF:[protected]]



Dear Mr. Nikhil,

Thank you for your email dated 02/04/11 regarding your mobile number
[protected].

We would like to inform you that we have forwarded your concern regarding
refund to the concerned department and we will get back to you with in 72
working hours.

The docket number for your future correspondence is[protected].

We hope, we have been able to resolve your concern to your satisfaction.
However, in case you need further assistance, do call or email us. We'll do
our best to help you.

Happy to help,


Vodafone Care

Contact numbers
Vodafone Care : 111 or +91-[protected]
For complaints/requests : 198 (toll free)
Fax number : +91-[protected]
E-mail :
<mailto:vodafonecare.[protected]@vodafone.com> vodafonecare.[protected]@vodafone.com
Website :
<http://www.vodafone.in/> www.vodafone.in




---- Original Message ----
From: [protected]@gmail.com
Sent: 02-Apr-2011 13:03:11
To: vodafonecare.[protected]@vodafone.com
Subject: RE: RE: RE: RE: RE: RE: RE: Service termination Request -
[protected]

I don't want to change my address in vodafone account as I've already
requested for number portability to airtel.

Please send me the refund amount at -

Nikhil Agrawal
G-3 Lotus, Esteem Park Apartments
3/6 Rose Garden Road,
J P Nagar 5th Phase (Near Mom & Me/Kalyani Magnum IT Park)
Bangalore-560078
Karnataka
Ph- [protected]

Regards
Nikhil


_____

From: Vodafone Care [mailto:vodafonecare.[protected]@vodafone.com]
Sent: Friday, April 01, 2011 10:02 AM
To: [protected]@gmail.com
Subject: Re: RE: RE: RE: RE: RE: RE: Service termination Request -
[protected] [REF:[protected]]



Dear Mr. Nikhil,

Thank you for your email dated 31/03/11 regarding your mobile number
[protected].

We would like to inform you that if you want to change the address, request
you to kindly visit nearest Vodafone Store with written request and latest
documents for the same.

We would also like to inform you that kindly provide your new address, so
that we can deliver the refund cheque at your new address.

The docket number for your future correspondence is[protected].

We hope, we have been able to resolve your concern to your satisfaction.
However, in case you need further assistance, do call or email us. We'll do
our best to help you.

Happy to help,


Vodafone Care

Contact numbers
Vodafone Care : 111 or +91-[protected]
For complaints/requests : 198 (toll free)
Fax number : +91-[protected]
E-mail :
<mailto:vodafonecare.[protected]@vodafone.com> vodafonecare.[protected]@vodafone.com
Website :
<http://www.vodafone.in/> www.vodafone.in




---- Original Message ----
From: [protected]@gmail.com
Sent: 31-Mar-2011 22:27:20
To: vodafonecare.[protected]@vodafone.com
Cc: vodafonecare.[protected]@vodafone.com
Subject: RE: RE: RE: RE: RE: RE: Service termination Request - [protected]

Hi,

There is no doubt that this thing has frustrated me a lot so I've
decided to port my vodafone Karnataka number to Airtel. I find so many funny
things with Vodafone service and one of them is certainly not being honest
with customer money and second is to not to allow the change of address even
when I requested on phone with customer rep. Now, I've to struggle to get my
check from my old company address; let me know if there is any possibility
of issuing new check at different address otherwise I am ready to forget
whole money.

I strongly feel that this was very unfair from Vodafone but I don't want to
continue to waste my time anymore. Thanks.

Regards
Nikhil
_____

From: Vodafone Care [mailto:vodafonecare.[protected]@vodafone.com]
Sent: Thursday, March 31, 2011 10:37 AM
To: [protected]@gmail.com
Subject: Re: RE: RE: RE: RE: RE: Service termination Request - [protected]
[REF:[protected]]




Dear Mr. Nikhil,

Thank you for your email dated 31/03/11 regarding your mobile number
[protected].

We appreciate your concern and thank you for bringing this to our notice. We
sincerely regret the inconvenience caused to you due to this unpleasant
experience.

We would like to inform you that we have analyzed your account details and
found that on the mail which was send by you on dated 31/07/2010 it was
informed to clear the pending billed amount of Rs 190 and then send a
request for disconnection was informed to you.

We would also like to inform you that billing cycle was 20 so again your
bill amount of Rs 432 got generated for unbilled usage on dated 20-aug-2010.

Also we would like to inform you that we have not received payment against
the 432 bill after disconnection so same was adjusted from you security and
refund of Rs 568 after adjustment with the bill was send to you at your
billing address via cheque number 592883 on dated 16/10/2010.

The docket number for your future correspondence is[protected].



We hope, we have been able to resolve your concern to your satisfaction.
However, in case you need further assistance, do call or email us. We'll do
our best to help you.

Happy to help,


Vodafone Care

Contact numbers
Vodafone Care : 111 or +91-[protected]
For complaints/requests : 198 (toll free)
Fax number : +91-[protected]
E-mail :
vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in
<http://www.vodafone.in/>




---- Original Message ----
From: [protected]@gmail.com
Sent: 31-Mar-2011 0:12:03
To: vodafonecare.[protected]@vodafone.com
Cc: vikram.[protected]@vodafone.com; mandeep.[protected]@vodafone.com
Subject: RE: RE: RE: RE: RE: Service termination Request - [protected]

Hello,

This is getting very frustrated from your side. I've been
telling you that I had sent an email to vodafonecare.[protected]@vodafone.com asking
my service to be disconnected on 31st Jul 2010 but you are not at all
considering that and just talking about your analysis. If you are telling me
that email can't be considered for service disconnection then I am going to
this matter up further.

Regards
Nikhil



_____

From: Vodafone Care [mailto:vodafonecare.[protected]@vodafone.com]
Sent: Wednesday, March 30, 2011 11:44 AM
To: [protected]@gmail.com
Subject: Re: RE: RE: RE: RE: Service termination Request - [protected]
[REF:[protected]]



Dear Mr. Nikhil,

Thank you for your email dated 30/03/11 regarding your mobile number
[protected].

We would like to inform you that we have analyzed your above mentioned
number and found that we have received the request for disconnection of
number on 20/08/10 and charges levied to you are absolutely correct. Hence,
we are unable to pass any adjustment in this regard.

The docket number for your future correspondence is[protected].

We hope, we have been able to resolve your concern to your satisfaction.
However, in case you need further assistance, do call or email us. We'll do
our best to help you.

Happy to help,


Vodafone Care

Contact numbers
Vodafone Care : 111 or +91-[protected]
For complaints/requests : 198 (toll free)
Fax number : +91-[protected]
E-mail :
<mailto:vodafonecare.[protected]@vodafone.com> vodafonecare.[protected]@vodafone.com
Website :
<http://www.vodafone.in/> www.vodafone.in




---- Original Message ----
From: [protected]@gmail.com
Sent: 30-Mar-2011 10:11:15
To: vodafonecare.[protected]@vodafone.com
Subject: RE: RE: RE: RE: Service termination Request - [protected]

Hi,

My point is that when I've sent email on 31st July 2010 itself for
cancellation then why that is not being considered here. Why should I pay
for the duration between[protected] to[protected]; isn't it unfair?

Regards
Nikhil


_____

From: Vodafone Care [mailto:vodafonecare.[protected]@vodafone.com]
Sent: Wednesday, March 30, 2011 9:42 AM
To: [protected]@gmail.com
Subject: Re: RE: RE: RE: Service termination Request - [protected]
[REF:[protected]]



Dear Mr. Nikhil,

Thank you for your email dated 29/03/11 regarding your mobile number
[protected].

We would like to inform you that we have analyzed your above mentioned
number and found that there was no usage on your number after 31/07/10.

We would also like to inform you that bill of Rs 432 generated was for the
period of 21/07/10 to 20/08/2010 and charges levied to you are correct.

The docket number for your future correspondence is[protected].

We hope, we have been able to resolve your concern to your satisfaction.
However, in case you need further assistance, do call or email us. We'll do
our best to help you.

Happy to help,


Vodafone Care

Contact numbers
Vodafone Care : 111 or +91-[protected]
For complaints/requests : 198 (toll free)
Fax number : +91-[protected]
E-mail :
<mailto:vodafonecare.[protected]@vodafone.com> vodafonecare.[protected]@vodafone.com
Website :
<http://www.vodafone.in/> www.vodafone.in




---- Original Message ----
From: [protected]@gmail.com
Sent: 29-Mar-2011 22:42:32
To: vodafonecare.[protected]@vodafone.com
Subject: RE: RE: RE: Service termination Request - [protected]

Hi,

I would request you to review the below email, which was sent on
31st July, immedialy after I subscribed vodafone service in Bangalore and as
per the suggestion from vodafone customer rep at store in Chandigarh (Name-
Sandeep in 36C sector). She clearly told me to send email after reaching
Bangalore to vodafonecare.[protected]@vodafone.com, which I did and vodafone care
had responded back saying Rs 190 is due and my reply gone back immediatly.
So my original request should have been considered for cancellation.

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
> >> ---- Original Message ----
> >> From: [protected]@gmail.com
> >> Sent: 31-Jul-2010 23:01:37
> >> To: vodafonecare.[protected]@vodafone.com
> >> Subject: Service termination Request - [protected]
> >>
> >> Hi,
> >>
> >> My name is Nikhil Agrawal and I am holding Vodafone connection with
> >> number [protected], which was subscribed by me in Chandigarh in Feb
2010.
> >> Since I've moved to Bangalore permanantely, I would like you to cancel
> the
> >> service effective immediately. Below are the details, which might be
> >> helpful
> >> in validating the request -
> >>
> >> Name - Nikhil Kumar Agrawal
> >> Mobile- [protected]
> >> Relationship No. - 1.2015046
> >>
> >>
> >> Please let me know if any other details are required.
> >>
> >> Regards
> >> Nikhil
> >>
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

You can also check the account details and confirm if there was any usage of
service from 31st July onwards to make sure that. I will again request you
to go through the whole email chain below and then respond back.


Regards
Nikhil



_____

From: Vodafone Care [mailto:vodafonecare.[protected]@vodafone.com]
Sent: Tuesday, March 29, 2011 1:07 PM
To: [protected]@gmail.com
Subject: Re: RE: RE: Service termination Request - [protected]
[REF:[protected]]



Dear Mr. Nikhil,

Thank you for your email dated 29/03/11 regarding your mobile number
[protected].

We would like t inform you that we have analyzed your above mentioned number
and found that request for disconnection of above mentioned number received
from your side on 20/08/10 and on 21/08/10 bill got generated of Rs 432 and
same has been adjusted with security deposit and remaining amount will be
refunded to you.

The docket number for your future correspondence is[protected].

We hope, we have been able to resolve your concern to your satisfaction.
However, in case you need further assistance, do call or email us. We'll do
our best to help you.

Happy to help,


Vodafone Care

Contact numbers
Vodafone Care : 111 or +91-[protected]
For complaints/requests : 198 (toll free)
Fax number : +91-[protected]
E-mail :
<mailto:vodafonecare.[protected]@vodafone.com> vodafonecare.[protected]@vodafone.com
Website :
<http://www.vodafone.in/> www.vodafone.in




---- Original Message ----
From: [protected]@gmail.com
Sent: 29-Mar-2011 8:12:41
To: vodafonecare.[protected]@vodafone.com
Subject: Re: RE: RE: Service termination Request - [protected]

Hi,

Can you please provide me the calculation on this amount because
as per this below email chain, I had requested to cancel the connection on
31st July itself via email and that time only 190 Rs was the due amount so
not sure where is remaining.

Regards
Nikhil

On Mon, Mar 28, 2011 at 1:24 PM, Vodafone Care <
vodafonecare.[protected]@vodafone.com> wrote:

> Dear Mr. Nikhil,
>
> Thank you for your email dated 27/03/11 regarding your mobile number
> [protected].
>
> We would like to inform you that refund cheque of amount Rs 568/- vide
> cheque number 592883 has been delivered at your billing address on
22/10/10.
>
>
> We would also like to inform you that if you have not received the refund
> cheque then kindly give written request with photo id proof at your
nearest
> Vodafone Store and we will re-dispatch the cheque at same store with in 30
> days.
>
> The docket number for your future correspondence is[protected].
>
> We hope, we have been able to resolve your concern to your satisfaction.
> However, in case you need further assistance, do call or email us. We'll
do
> our best to help you.
>
> Happy to help,
>
>
> Vodafone Care
>
> Contact numbers
> Vodafone Care : 111 or +91-[protected]
> For complaints/requests : 198 (toll free)
> Fax number : +91-[protected]
> E-mail :
> vodafonecare.[protected]@vodafone.com
> Website : www.vodafone.in
>
>
>
>
> ---- Original Message ----
> From: [protected]@gmail.com
> Sent: 27-Mar-2011 0:10:28
> To: vikram.[protected]@vodafone.com; vodafonecare.[protected]@vodafone.com;
> mandeep.[protected]@vodafone.com
> Subject: RE: RE: Service termination Request - [protected]
>
> This has been so frustrating to see that even nodal officer doesn't care
of
> customer complain. Monday, I am going to file a complain in consumer court
> and make it legal care.
>
> Regards
> Nikhil
>
>
> _____
>
> From: Nikhil [mailto:[protected]@gmail.com]
> Sent: Saturday, March 26, 2011 11:56 PM
> To: 'vodafonecare.[protected]@vodafone.com'
> Subject: RE: RE: Service termination Request - [protected]
> [REF:[protected]]
>
>
> Can you please let me know if there was any decision on my complain?
>
> Regards
> Nikhil
>
>
> _____
>
> From: Nikhil [mailto:[protected]@gmail.com]
> Sent: Thursday, October 07, 2010 7:56 AM
> To: 'vodafonecare.[protected]@vodafone.com'
> Subject: RE: RE: Service termination Request - [protected]
> [REF:[protected]]
>
>
> I don't understand why can't you check my account online for security
> deposit details? It clearly shows Rs 1000 under security deposit; is it
how
> vodafone serve its customer?
>
> Regards
> Nikhil
>
> _____
>
> From: Vodafone Care [mailto:vodafonecare.[protected]@vodafone.com]
> Sent: Wednesday, October 06, 2010 11:57 AM
> To: [protected]@gmail.com
> Subject: Re: RE: Service termination Request - [protected]
> [REF:[protected]]
>
>
>
> Dear Sir/Madam,
>
> Thank you for your email dated 04/10/10 regarding Mobile number
[protected].
>
> We regret to understand that you have been left with a feeling of
> dissatisfaction during the course of your recent interaction with us. We
> wish to assure you that your experience has sensitized us to introspect
and
> improve our efforts in providing excellent service to our valued
customers.
>
> You are requested to provide us the detail of amount of security deposited
> and also provide us the scan copy of receipt which shows security
deposited
> of this amount so that we can expedite further.
>
> The Docket number for your future correspondence is[protected]
>
> We hope, we have been able to resolve your concern to your satisfaction.
> However, in case you need further assistance, do call or email us. We'll
do
> our best to help you.
>
> Happy to help,
>
>
> Vodafone Care
>
> Contact numbers
> Vodafone Care : 111 or +91-[protected]
> For complaints/requests : 198 (toll free)
> Fax number : +91-[protected]
> E-mail :
> vodafonecare.[protected]@vodafone.com
> Website : www.vodafone.in
> <http://www.vodafone.in/>
>
>
>
>
> ---- Original Message ----
> From: mandeep.[protected]@vodafone.com
> Sent: 04-Oct-2010 11:13:24
> To: vodafonecare.[protected]@vodafone.com
> Subject: Re: RE: Service termination Request - [protected]
>
>
> ---- Original Message ----
> From: [protected]@gmail.com
> Sent: 03-Oct-2010 13:11:10
> To: vikram.[protected]@vodafone.com; mandeep.[protected]@vodafone.com;
> vodafonecare.[protected]@vodafone.com
> Cc: [protected]@cagchandigargh.org
> Subject: RE: Service termination Request - [protected]
>
> Can someone respond to me and let me know when will I get my remaining
> security deposit back? Do you guys have any conscience?
>
> Regards
> Nikhil
> _____
>
> From: Nikhil Agarwal [mailto:[protected]@gmail.com]
> Sent: Sunday, August 22, 2010 9:08 AM
> To: vikram.[protected]@vodafone.com; mandeep.[protected]@vodafone.com
> Cc: vodafonecare.[protected]@vodafone.com; [protected]@cagchandigargh.org
> Subject: Re: Service termination Request - [protected] [REF:[protected]]
>
>
> Vikram, Mandeep,
>
> I had to shift to Bangalore from Chandigarh so taken new
> vodafone connecction in Bangalore. However, the closing of Chandigarh
> connection has been nightmare for me; I've been sending mails to
disconnect
> the connection and adjust the remaining balance but so far the response
has
> been quite disappointing.
>
> It is quite funny that vodafone is not integreted across states but
atleast
> they should be able to respond to e-mail and take timely action..Also,
they
> says, the security deposit check will be processed after 45 days....isn't
> joke on the name of service? It has already been 20 days already and more
> 45
> days only if they take action to disconnect my service today..
>
> Please help.
>
> Regards
> Nikhil
>
>
> On Sun, Aug 22, 2010 at 8:57 AM, Nikhil Agarwal <[protected]@gmail.com>
> wrote:
>
>
> Next time I am going to take my issue to TRAI with below proofs.
>
>
> Regards
> Nikhil
>
>
> On Wed, Aug 18, 2010 at 8:24 PM, Nikhil Agarwal <[protected]@gmail.com>
> wrote:
>
>
> I've been communicating from last 10 days but till now no action has been
> taken; please note that I am not liable for any monthly rental since the
> day original request was placed. Also, please contact me at [protected] for
> further communication.
>
>
> On Wed, Aug 18, 2010 at 9:24 AM, Vodafone Care
> <vodafonecare.[protected]@vodafone.com> wrote:
>
>
>
> Dear Mr.Nikhil,
>
> Thank you for your email dated 14/08/2010 regarding mobile number
> [protected]
>
> Your decision to discontinue your subscription is of great concern to us.
>
> If you however, you choose to discontinue your number we will process your
> request.
>
> Our executive would contact you on your mentioned alternate number in
48-72
> working hours to address to your concern at the earliest.
>
> Security amount will be refunde to you in 45 to 60 days after the
> deactivation of your vodafone account.
>
> The docket number for your future correspondence is [protected].
>
> We hope, we have been able to resolve your concern to your satisfaction.
> However, in case you need further assistance, do call or email us. We'll
do
> our best to help you.
>
> Happy to help,
>
>
> Vodafone Care
>
> Contact numbers
> Vodafone Care : 111 or +91-[protected]
> For complaints/requests : 198 (toll free)
> Fax number : +91-[protected]
> E-mail :
> vodafonecare.[protected]@vodafone.com
> Website : www.vodafone.in
> <http://www.vodafone.in/>
>
>
>
>
> ---- Original Message ----
> From: [protected]@gmail.com
> Sent: 14-Aug-2010 17:04:37
> To: vodafonecare.[protected]@vodafone.com
> Subject: Re: Service termination Request - [protected]
>
> Please update on this request and my refund process.
>
> Regards
> Nikhil
>
> On Wed, Aug 4, 2010 at 8:11 PM, Nikhil Agarwal <[protected]@gmail.com>
> wrote:
>
> > Hi,
> >
> > I've deposit amount of Rs 1000 so please deduct the due from that and
> > pay back me the remaining due.
> >
> > Thanks
> > Nikhil
> >
> > On Wed, Aug 4, 2010 at 6:26 PM, Vodafone Care <
> > vodafonecare.[protected]@vodafone.com> wrote:
> >
> >> Dear Mr.Aggarwal,
> >>
> >> Thank you for your email dated 31/07/2010 regarding mobile number
> >> [protected]
> >>
> >> Your decision to discontinue your subscription is of great concern to
> us.
> >>
> >> We would like to confirm you that there is billed outstanding of Rs 190
> >> standing against your aforesaid mobile numbers [protected]
> >>
> >> You are requested to clear the said billed and unbilled amount of Rs
190
> >> and send a fresh request for suspension, so that we can expedite the
> matter.
> >>
> >>
> >> The service request numbers for your future reference are[protected]
> >>
> >> We hope, we have been able to resolve your concern to your
satisfaction.
> >> However, in case you need further assistance, do call or email us.
We'll
> do
> >> our best to help you.
> >>
> >> Happy to help,
> >>
> >>
> >> Vodafone Care
> >>
> >> Contact numbers
> >> Vodafone Care : 111 or +91-[protected]
> >> For complaints/requests : 198 (toll free)
> >> Fax number : +91-[protected]
> >> E-mail :
> >> vodafonecare.[protected]@vodafone.com
> >> Website : www.vodafone.in <http://www.vodafone.in/>
> >>
> >>
> >>
> >>
> >> ---- Original Message ----
> >> From: [protected]@gmail.com
> >> Sent: 31-Jul-2010 23:01:37
> >> To: vodafonecare.[protected]@vodafone.com
> >> Subject: Service termination Request - [protected]
> >>
> >> Hi,
> >>
> >> My name is Nikhil Agrawal and I am holding Vodafone connection with
> >> number [protected], which was subscribed by me in Chandigarh in Feb
2010.
> >> Since I've moved to Bangalore permanantely, I would like you to cancel
> the
> >> service effective immediately. Below are the details, which might be
> >> helpful
> >> in validating the request -
> >>
> >> Name - Nikhil Kumar Agrawal
> >> Mobile- [protected]
> >> Relationship No. - 1.2015046
> >>
> >>
> >> Please let me know if any other details are required.
> >>
> >> Regards
> >> Nikhil
> >>
> >
> >
> >
> > --
> > Regards
> > Nikhil
> >
>
>
>
> --
> Regards
> Nikhil
>
>
>
>
>
> --
> Regards
> Nikhil
>
>
>
>
>
> --
> Regards
> Nikhil
>
>
>
>
>
> --
> Regards
> Nikhil
>
>
>


--
Regards
Nikhil

Vodafone — Unauthorized Charge

PLS PLS NEVER TAKE VODAFONE CONNECTION. THEY CAN JUST MAKE GOOD ADS AND REST IS ALL PATHETIC. SYSTEMS ARE PATHETIC, CUSTOMER SERVICE IS PATHETIC & NETWORK IS PATHETIC.

I AM BLACKBERRY USER, THEY CHARGED ME DOUBLE MOR MY BLACKBERRY CHARGE AND DEACTIVATED MY PATHETIC CONNECTION...

TILL DATE THEY HAVE NOT RESOLVED MY PROBLEM. PLS GIVE AWAY YOUR VODAFONE CONNECTION

my vodafone postpaid scheme was over in month of may when i asked to my connection prepaid again the vodafone excutive changed my scheme without asking me and i got double charges in one month and till now my bill charges are unacceptable please charge my bill correctly or atleast give me some discount so i pay my bill

Vodafone — Unauthorized message

Vodafone is a company , which is working like “Dadagiri” with vodafone customer in west UP.
My mother got a sms “Wolrd Alter seva. 3 june ko aapke balance se 30 rs katege.” Like that. Is it service of any company. Without any recommandation of customer. She did not request for this type of service, but company is providing them this service in villages on 30 rs charges for the same
Is this valid and appropriate service in villages? Just send a sms to them and detect money from their account.

Vodafone Prepaid Connection — unauthorized charges.

from my vodafone no [protected] 60rs has been deducted which is 30rs of astro pack and 30rs of callertune charges.although i havent tell them to activated any scheme on my no. So pls kindly refund my charges.

Vodafone — charged 5 rs daily

Respected sir,

I am now using vodafone mobile is charged for hungama activation Rs 5 daily.
please deactivate that service. i dont need that service. pleease help me as soon as possible.

My no is [protected]

Vodafone — daily am getting charged for unauthorized messages service

daily am getting 5rs charges for hungama service pack but i have not activate that service..daily 5rs am getting charges for that service...even i have complain to vodofone care execuctive more than 2 times but still daily am getting 5 rs charges..so plz help me and do stop that service as soon as possible

sir,
i hv vodafone sim with no. [protected]. , a international match day pack service is getting activated automatically on this no, i m again and again deactivating dis service by sending sms " CAN
IMD" on 144, den i m geting messg of its deactivation, but after sm
tym again m geting messg frm 567889.. """ based on your
request international match day pack has been activated . """ and evry tym
i m charged Rs 5. i calld customer care.. but every time they said that i m
activating this service ..by pressing some button while i get promotional call
frm vodafone..but i told them every time that i do not even attend these calls
.. and they say dat we are puting a complain to further check my no.. but i
got no response. then on saturday i went to vodafone store in new shimla. i
explained them evrything.. they also sent the msg frm my cell for
deactivation of dis service.. bur after de-activation again it got acivated
automaticaly.. then they said thet they are sending complaint . . on sunday it
remained deactivated ..and on monday i got call frm vodafone.. dat in
future i will nt face these kinda problem.. at 11:52am i got dis call and
at 1:52pm this service again got activated..daily this service is getting activated and they are charging me Rs 5 daily .i m again and again calling 198 and 111. i also sent mail regarding this complaint to vodafone nodal officer .and appellant authority.. but m not getting response .. i hv activated internet pack
for 1 month on dis no . dats why m nt changing operator...m fed up nw.....
Please help solving dis problem . ..

Regards
Saurabh Soni
[protected]

Vodafone — Unauthorized charge for a Service

Hi,

My Name is Pushkin Bansal and I am in possession of a Vodafone Number [protected] which was activated in the month of August 2009.
Since the Month of December 2010(exact date 11/12/2010), Vodafone has been charging me for some "Hungama Song Download" service which cost Rs.5 per day till last week when i had to manually deactivate the service.

When i asked for clarification for the same they told me that they can not revoke the charges as the service was activated on my request and the Activation Date is 03/02/2011 that is almost 2 months after the actual date from which i am being charged.

This ambiguous statement is not being given a clarification too and they said they will not repay me the charges.

Also during the course of my conversation with them over Email, they supposedly informed me that my email address has also been changed even though i did not request for any.

your expert assistance is requested in this matter.


Best Regards,
Pushkin Bansal

Hello,

I'm being charged for the services I have never opted or used. In my previous bill on both my numbers [protected] and [protected] with corporate plans, I found charge of 15/- for callertunes. My numbers have no callertunes and the default is normal tring tring. I've contacted vodafone a number of times to waive off the charges but got the same reply that callertunes is activated for my numbers.

If I was charged for the boring TRING TRING every mobile phone user should also be charged the same.

I request the concerned team to investigate on this and take the appropriate action.

Regards,

VIvek K

Vodafone — Unauthorized yearly charges for internet

I had requested Vodafone on April 15th 2011 for unlimited activation of blackberry services (599/month plan) on my blackberry bold hand set. The same was activated but they charged me a one time payment of 4999/year for the services even though it wasnt authorized by me. I made several complaints and had been to the Fort Mumbai branch and met the manager who promised me to do an reversal on the amount which is 4999. But to my horror the bill was passed and i pay my bill thru ECS and even after my repeated requests, an amount of 7038 was auto debited from my account. The customer service of Vodafone is really pathetic and they are so cold to customer requests. I wish to sue them over this. Can some pls help me

i am using this no. [protected] of Vodafone. They always charge extra balance and costumer care executive argues with us when we complaint them.
Kindly please help me!

Vodafone — unauthorized charges

Hi
1) I was in roaming and for every msg i send in roaming the msg populate that 1.5 rs deducted bt after few days i realised that everyday my 30-40 rs extea are getting deducted. what i called to customercare they told me that due to raoming every msg cost 4 rs. dis is already too high..n if they r sending msg that 1.5 rs are deducted then y 4 rs are deducted...

2) Once i subscribed for vodafone to vodafone free service den after that for around 2 months i didnt subscrcibe this service bt suddenly on the 3rd month my 250 rs got deducted from my account balance saying that nw V2V is free. however i didnt susbcribed that. when i talked to customercare regarding the same they said it was auto renewed on ur mobile no.
dis vodafone agai deducted my 25o rs... eriously vodafone sucks...taking out my money lik anything.. so so much hidden charges they hav.. and any time dey wil renew any scheme on ur account and u would b having no clue for this.. and deduct money ..and den will say it was auto renewed...

my moblie no. is [protected]
mail id : nupur.[protected]@rocketmail.com

its true

Dear sir,

I am having problem with my vodafone Prepaid no [protected] due to Some unauthorized charges deduted by ur organisaton.I talked ur customer care for theabout the reason they said i activated caller tune by pressing keys. but i remember that i never done that and also said that caller tune activated on 20th oct and followed by a text message but i never got any message from ur end. Finally the funny thing i got a message from no 6789(ur customer care TA Sh Gurvinder Singh280) about my satisfactions. Kindly Reply Y or N and it will be toll free when i replied then Rs.5/- deducted. alas how service ur organisation!!!!!

pl revert back the deducted money........Rs.45/- and Rs.5/-

Mazumdar
[protected]

HI I Am using vodofone no [protected], every time my mobile restarts they are charging around 15 RS, and there are charges for unsubscribed data plan, blindly taking the money. even if we call to cc they are not responding properly. they simply cut the calls, no remedy at all. made complaints so many times. and some times they are sending the full taktime offer, if we recharge for that amount again there will be the service charges and tax reduction even if we recharged within that time frame, I really fed up with vodofone services, I never faced such n number of problems within few days in some other service provider.

VODAFONE ESSAR LTD — unwanted phone calls

sir,
we are getting unwanted phone call and message from phone number [protected],
[protected].please send me details of this phone number on my email
ID.