Vodafone India Complaints & Reviews

Sir,
Vodafone Net Service(on PC using Dongle) is very poor. Customer Care, Vodafone doesn't lodge complaint. Even if complaint no. is given it is wrong, the consumers are being cheated.

## UNEXPECTED DEACTIVATION OF SIM BY VODAFONE !!

Seems Vodafone has made another unfair way to earn more money by doing baseless and nonsense deactivation of SIM and even their nodal support have no justification expect apologizing and blaming their automatic system of deactivation.

With reference to interaction docket no#[protected] Nodal officer Lokesh told me that "he will revert back by 6PM IST 8th June to update me about the possibility of getting new SIM with same number but so far he didn't. Even I called twice over ISD call and spoke to his co worker too and again he ensured me that by EOD today Lokesh will call me and update the status but everything turned into false promises.

Lets see what vodafone's terms n conditions says about the prepaid SIM customers

Check @ https://www.vodafone.in/mnp/pages/what_is_mnp.aspx

Prepaid Customers:

1. Services to your mobile number would be discontinued if there is no usage i.e., no Voice Calls (incoming or outgoing), SMS & Data for any continuous period of 60 days. No refund would be given for any unused talk time balance and validity of the card. Number will be unusable post disconnection.

Answer- Since the the day of SIM activation (since 2 years) atleast 30 SMS have been received daily to this mobile. Even last SMS was received yesterday 07th June about 11PM
There was incoming call also received in last 7 days (despite being in international roaming).

2. Customer with lifetime validity needs to do mandatory recharge with Rs.200 cumulative in 180 days to avoid disconnection.

Answer - 100Rs recharge was done on 06Feb 2012 & 100Rs recharge was done on 07 June 2012. Cumulatively in about 120 days or so I have made 200Rs recharge which is also satisfies your this condition.

They are more keen to send promotional offers n adds but such important SMS about the deactivation they always miss. They did same in 2009 with my number [protected] and that time also they ate my 300+ Rs and this time again 172Rs plus uncountable inconvenience. This SIM is connected to my many Indian bank accounts, trading accounts etc. Everything is halted because of their nonsense system of deactivation.

Can Vodafone justify their deactivation action and that too without any notification. I am giving them 4 working days time to justify their action and start my number again else I will log case in consumer forum and make sure company with such ill support shouldn't cheat the people any more. Consumer forum blogs are fill with such nonsense deactivation but Vodafone never took serious action to fix the issues.

http://www.consumerscomplaints.in/complaints-sim-card-deactivated-c245.aspx
http://www.complaintdesk.in/complaint/vodafone-sim-de-activation/#comment-18157
http://www.consumercourt.in/mobile-services/16827-vodafone-worst-service-sim-got...⇄
http://www.consumercourt.in/mobile-services/82763-deactivation-vodafone-connecti...⇄

and many more ......

//Rohit
Mob +[protected]




On Fri, Jun 8, 2012 at 9:39 AM, Rohit Rajput <rohit.[protected]@gmail.com> wrote:

Hello There,

Another unexpected event o[censored]npleasant support caused deactivation of my SIM number [protected].

This morning I spoke to customer care 3 times over ISD call as I am in Sweden and as always all 3 executives gave different excuses. Most annoying thing is they were even unable to lg a complaint or case against this and on every call I have to explain the same issue's detail to each of your executive.

As per info given by them this number was deactivated on 05/06/2012 as there was no recharge since last 2/3 months but they didn't have any justification of my following questions:

Q1. Since when you have applied this condition ?? Earlier it was once in 6 months or so. There was no intimation send to me about this change.

Q2. Mobile was deactivated or turned OFF on 05/06, my outgoing stopped and you gave me 2 days grace time (don't know for what reason) but even in those 2 days you didn't inform me that this mobile is going to fully turned off because of so n so reason on so n so date. If you had intimated me then I would have taken necessary action to get it work. This is ridiculous that you are turning the number off without any prior intimation to customer or perhaps you are thinking that VODAFONE's terms n conditions changes are highlighting in news channels n news papers as breaking news so everyone must have heard about it. How can I dream about your changes in terms n conditions ?? When you can send lots of messages for stupid adds and promotional offers then why don't for such a policy/terms change ??

Q3. Another annoying n surprising thing is even after deactivation you have accepted my 100Rs recharge yesterday 7th June and even today my friend recharged again for 100Rs at around 10AM, 8th June and money deducted instantly even though at that time SIM was totally dead (INVALID SIM ERROR).

I have set this number to many banks, share markets and due to its extensive n important use I cannot afford to let it go. I need your urgent intervention to this matter to activate this SIM again.

For quick resolution call me at +[protected]. This number is extremely important for me to get connected with my N number of services in India.

WAITING FOR QUICK AND SATISFACTORY ACTION.

Thanks

I am Prasanta Sardar from north 24 parganas west bengal using vodafone post paid connection that is [protected]. At this moment I am facing problems regarding vodafone post paid connection due to excessive bills by vodafone india private limitade. I want to deactivate my vodafone post paid connection permanently So I will be highly obliged if it is been deactivated as soon as possible.

I ported my number [protected] from airtel to vodafone on 25th May, under the corporate plan from M/S Maruti Suzuki India Ltd., Gurgaon., but after three days, there was no outgoing and incoming. I contacted the customer care for the same. They said that, your address verification went negative. I requested to raise an another request to verify the same again. I had given the copy of the Indian Passport and Company ID proof for the verification of address. The request number for the same is SR No. [protected]. After that, they said that I have to wait for 72 hrs, for the same. After 72 hrs, I called the customer care and confirmed that, there is no verification done against this request number. The customer care people where telling that, I have to process one more mail through the official mail ID, as a request for the repeated verification. Again they suggested for 72 hrs duration for this activity. After 6 days, when i contacted the customer care, they were telling that, I has to go to Vodafone customer care, and submit the IDs again. I am totally frustrated and I don't want to use the services from Vodafone.

The funny part is, I ported the second number [protected] through the same process, in the same address, in the same email id and same birth date and it functioning well and the address verification was found positive with this number.

Due to this, I cant do any banking transactions (One Time Password cant receive).

I need the number back and i would like to move from Vodafone.


My email id is leo.[protected]@maruti.co.in or [protected]@gmail.com

Please help.. There is no other number to contact me....

Regards,
Leo Paul

i want the call detal of incoming and outgoing calls the month of march. my no is[protected]

I am kaushik bhadra ([protected]).Skspl representative mr.Raj collected the document and chq of rs.300/-(Receipt no.8042/02.06.2012) for new post paid connection[protected] ,chq no.181576 / 07.06.2012,they had given the sim,verification by phone and at home have been done on 06.06.2012,but till today 08.06.2012 they have not activated the sim,and they dont pick the mobile they had provided [protected] / [protected] and on their receipt[protected]. They dont have a land line number.I had send several sms to either activate the sim or return back the document and cheque. No response. Help

sir, i bought two prepaid SIM from your company retailer in Ghantaghar , dehradun. after submitting full documents. after that i am getting SMS and call from your care centre to submit documents . then i went to vodafone store to again submit the documents. i was offered to aonvert to postpaid. after that till today my both numbers are deactivated . after calling to that shop documents are not submitted and both the nos. are disconnected
please look into matter to resume my believe in your company
my nos are . [protected] and [protected]

Dear Sir/Madam,

I am currently holding a Vodafone No. and have been using the number from Last 5-6 years. I had activated Vodafone Live Corp Unlimmited plan and was using GPRS for 6-7 months. I planned to try Vodafone 3G services in month of March and asked Vodafone helpdesk to activate 3G services. I tried Vodafone 3G services for one month and deactivated the service since it was coming out to be costly affair. After one month when my next bill was generated I found out that my Vodafone Live Unlimited Corporate plan was also deactivated without any prior intimation and this had led to total Vodafone live bill of Rs. 5000 odd. When I tried contacting customer care they have replied that Vodafone 3G and 2G services cannot be active at same time and once 3G service is activated 2G service gets deactivated. Vodafone Customer Service agents never informed me about the same initially and now I am incurring huge bills. I have been continously following up with Vodafone Relationship manager but I have not receieved any solution for same.

I am hereby hence requesting your intervention to look into this issue.

Regards,
Pawan M.

My secret pin of bonus card 350 local sms pack is damaged..
My serial number is[protected]
My email id [protected]@yahoo.com
I hope I get d reply fast....

recharge card
I Have purchase Rs.35 Paper SMS Recharge Card But .Pin Number Is Damaged After Crash. Please Give Me Secret Pin Of This Card On My E-mail ID no. pk.[protected]@hotmail.com Or Recharge On My Number .

My Mobile Number And Recharge Card Details

Mobile Number: [protected]

Serial No. Of SMS Card:[protected]

Secret Pin: ?

My secret pin of bonus card 350 local sms pack is damaged..
My serial number is[protected]
My email id is jenica.[protected]@yahoo.in
I hope I get d reply fast.

Have purchase Rs.20 Paper Recharge Card But There Is Not Pin Number.Pin Number Is Damaged After Crash. Please Give Me Secret Pin Of This Card On My E-mail ID Or Recharge On My Number .

My Mobile Number And Recharge Card Details

Mobile Number:[protected]
Email:[protected]@rediffmail.com
Serial No. Of Recharge Card:[protected]

Sir,

I have cancelled my postpaid service two months ago. At April an vodafone executive named Mr. Mushqtaq has came to me and collected Rs.200/- for cancellation. But at May a bill has came from vodafone asking them to pay Rs. 500/- . As I have cancelled my service, I haven't replied to him. After due date, a lady from customer care shouted and said that vodafone will file complaint against me. Therefore, I went to vodafone store, and I paid Rs. 500/- with great hesitation and I said to them to cancel my postpaid service. They agreed me that they will cancel. But Now they are torturing us to pay the due amount still. Today (June 7,2012) I have called the customer care, One Customer Care person said that I have to pay bill till June 7,2012. Then Only we will cut this service. I said to the customer care to cancel all my vodafone lines. If it Happens again, I will file complaint against such unresponsible fellows regarding this mental harassment. And also I will suggest my friends to cut vodafone service. Whether Vodafone postpaid service is Just for cheating.

Cancellation Requested Mobile No: [protected]

Regards,

Sathish

my voda phone No.[protected] . since last few days I am not using any kind of call or transaction on my phone but its observed that balance is automatically deducting from my phone .

Kindly reimburse my balance and stop this malfunctioning in future. please kindly look forward to my complaint. I would appreciate your early and quick response .

thanking you.

Karnail

Hello,

I have taken a new 3G data card connection of vodafone two weeks back. I have used for two days around 300 MB and disconnected my connection saying that I have exceeded the credit limit. Meanwhile my tariff plan promises 6 GB of free data. I have also paid two months rental in advance ie, Rs 2000. Now they are asking me to pay an interim payment. This is case of pure cheating of consumer. I have constantly in touch with Vodafone care with no luck. Atleast they should increase the credit limit and allow me to use 6 GB.

WORST EXPERIENCE WITH VODAFONE.

Please help/advise.

Thank you,
Anoop P G
[protected]

I am working in Fluor Daniel India Pvt. Ltd. and last month I have changed my mobile service provider to Vodafone through mobile portability. I am attaching here my corporate plan (refer attached sheet 6), As per this plan my bill should be 150 Rs. around instead of Vodafone charged 445 Rs. not considering my corporate plan. I have done so much call & e-mail to Vodafone Customer care, their is no any positive reply (refer attached).

Request you to look in to matter & help me out asap.

Name:V.V.RAMAKRISHNA RAO
Mobile No. [protected]

Dear Sir,

My self Mr. A Sunil Kumar,This is to infor you that i have 2 mobile numbers in Vodafone net work i.e. [protected] and [protected].

For 1st one they my credit limit is Rs.2300 but they are given the bill amount Rs. 5452 without intimations and permission. For this i have visited nearest branch and spoke to respectable person, they said " we will get back to you" in the month of February '12.. But they are not reverted and also they are send legal notice to may mail Address. For this pending bill they are disconnct the out going calls for 2nd number also which i am paying regularly for that number..

Please solve this issue or raise a complaint against Vodafone company and do the needfull..

My mail ID is [protected]@gmail.com

Regards

A SUNIL KUMAR
[protected]

To;
vodafone India private limited.

Subject:deactivation of my vodafone postpaid number.
My self Mr. Raunak Dhobi staying at goregaon currently as student.I m facing network problem. this is my second complaint regarding the same issue for the deactivation f postpaid number.The number is as follows:
1)[protected]
2)[protected]
The above number i mentioned is which i want to deactivate.
Your Faithfully;
Raunak Dhobi
([protected])

To;
vodafone India private limited.

Subject:deactivation of my vodafone postpaid number.
My self Mr. Raunak Dhobi staying at goregaon currently as student.I m facing network problem. this is my second complaint regarding the same issue for the deactivation f postpaid number.The number is as follows:
1)[protected]
2)[protected]
The above number i mentioned is which i want to deactivate.
Your Faithfully;
Raunak Dhobi
([protected])

My name is Amij Patel, I have called Vodafone on 2nd June 2012 to register a complain that I cannot able to receive emails on my Blackberry device from 31st May 2012, after talking to so many executives and doing same thing again and again they registered my complain.

Complain service registration number is [protected]. I got this service registration number SMS in which they mentioned it will be resolved by 6 PM of 5th May 2012.

Though It was not possible for me to live without emails, I wait for 5th May 2012 till 11 PM, after that I called Vodafone help, as I was in huryana some executive form Huryana picked up and told me that he cannot access my mobile data as it is from Gujarat so I have to call on Gujarat's helpline no.

So I called Gujarat Vodafone Helpline, as I was in Huryana that call is also chargeable with roaming charges, Executive on phone still try to do the something steps instead of answering about my complain [protected] status. I talked to some supervisor, he told that complain is not resolved so I just asked "can you send me an email with date and time when it will be resolved". He declined to give me time and date to resolve the issue.

How should I trust Vodafone, when my whole job depends on mails and Vodafone is not resolving issue on given time and not ready give next date or time.

So from last 5 days I am paying my Vodafone data plan charges, also calling Vodafone Helpline which is also chargable and yet my problem is not resolved.

Let me know if more details are required, please do needful...