Vodafone India Complaints & Reviews

sir, i m a regular coustmer of vodafone prepaid connection.on 12th may 2012 i have called customer care for my complaint but sir named krunal and madam named kareena was not able to satisty me on my complaint and cut the phone with the consolation that ur complaint is registerd and u will be given complaint id by sms but infact they didnt register my complaint.
so, i was not able to shortout my problem.
kindly give me justice....

i baijnath dhalla owner of house no. B-67, shashi garden ,gali no.9, mayur vihar-I, delhi -91. i had a vodafone tower on the top of my building.site no. 2378, in which the pole of the tower had been broken for the last 9 months....i had complained it many times to the tower concerned but no actions from there....and the earthing wire has also been broken so its a risk of electric shock to any person.......so kindly help me in this matter...i will be thankful to u..m attaching pic of broken pole....

baijnath dhalla
B-67,gali no.9, shashi garden,
mayur vihar-I, delhi-91
SITE No. 2378
Mob. No. [protected]

Dear Vodafone,

My friend No is : [protected]
His Relative recharged his no([protected]) from DUbai through online.
The Recharge was not yet done.i want to know why it is not done?
How much it will take to complte the recharge?

Please provide me the what is the status of the Recharge, and
if not recharged will it be claim out the recharged amount.


Raj
[protected]

I dharmender singh port my mobile no. [protected] in vodafone from airtel. Vodafone start my service. Next day a call come on my phone from vodafone to convert my prepaid to postpaid i agreed with him company send his executive with in an hour. He take my i. D. And address proff and told me that new sim start after one or two day. After two days new sim start. But next company stop my out going service. I contact customer care they told me due to non verification of document this service stop. Same day afternoon company start my outgoing service customer care told me that my document is verified. But next day morning company again stop my outgoing service. When i contact customer care they told me that my verification is pending. I asked that person to company pro or other complaint related officer no. He told they can not give such no. So i request you that this is very lake of service. Company should give their pro and direct complaint officer no. On sim kit

Respected sir/madam,

I have done recharge of RS 80 ,from https://shop.vodafone.in/shop/rechargeOnline.jsp?cid=mah this site just now from my visa debit card.My payment is done but my balance is not created.Instead error message has came as

Reason: Sorry! We are unable to process your transaction. Please contact us at [protected]@billdesk.com for any queries.

Also they have not given me my transaction id.

Please help me for the same.I am wating for your response.

Till today i havent received the refund i have written the email to Sharad makhija of vodafone for this issue ; but he has also not solved the query.
i have been sending the emial to both the id's

((Sharad Makhija (MUM))) Sharad.[protected]@vodafone.com; corporate.[protected]@vodafone.com

Hi Sharad,

I don’t want answer from your team; I want you to look into this issue personally on higher priority and want to know when will I get rs 408.80 back.
I want an answer from you regarding this issue Today itself; that when I will get my money back. It’s now more than 8 months now, still I have not got the answer.
I don’t know why the different peoples are answering differently. I received the email from Muzaffar Shaikh. With subject line VAS [protected], [protected] [REF:[protected]].Please refer the attached mail sent by him.
I don’t about the below line he mentioned in the attached mail. I want to know when did I got credit for 3 months.
Further, we would like to inform you that, as per the request no: [protected], we regret to inform you that, we are unable to pass the credit for your account as we already gave you credit for 3month only we can give.
Please Don’t remove any email id from the mail.
Please revert back asap and call me on [protected]/[protected] for any clarifications

Thanks & Regards,
Sitaram Kandrup
Software Engineer
...................................................................................⇄

Office Tel: +[protected] Ext 3509 | sitaram.[protected]@igate.com | wwww.igate.com
[protected][protected][protected][protected]

From: Sitaram Kandrup
Sent: Monday, May 07, 2012 4:31 PM
To: 'Sharad Makhija (MUM)'
Cc: 'kandrup.[protected]@gmail.com'; '[protected]@yahoo.co.in'; '[protected]@yahoo.com'; corporate.[protected]@vodafone.com
Subject: RE: VAS [protected], [protected] [REF:[protected]]; VAS [protected], [protected] [REF:[protected]]

Hi Sharad,

Till Now I haven’t received any reply on the below case.
Today I received a sms that the bill has been generated and the bill amount is 148.43.
I was not expecting any amount in this bill; instead of that I was expecting the amount to be adjusted in this bill.

Please find the below statement present in the chain of mail; still this is not yet resolved.
I should have got the waived of 402.74; instead of that you people have just gave the waiver of 94.54 in Previous month bill.
When will the rest amount be credited on my account that is 308.2 for Rental_MI_VOL_375_30D_3G charges and 100.60 for Iphone internet usage charges.
I want total amount of rs 408.80 to be refunded ASAP

Please revert back asap and call me on [protected]/[protected] for any clarifications.

Thanks & Regards,

Sitaram Kandrup
Software Engineer
[protected][protected][protected][protected]
Mob: [protected] | Email: sitaram.[protected]@igatepatni.com
[protected][protected][protected][protected]

From: Sharad Makhija (MUM) [mailto:Sharad.[protected]@vodafone.com]
Sent: Friday, May 04, 2012 3:46 PM
To: Sitaram Kandrup
Cc: 'kandrup.[protected]@gmail.com'; '[protected]@yahoo.co.in'; '[protected]@yahoo.com'
Subject: Re: VAS [protected], [protected] [REF:[protected]]; VAS [protected], [protected] [REF:[protected]]

Hi Sitaram,

I have taken this up with concerned team and you shall get an update on your concerns in 2 working days.

Regards
Sharad

From: Sitaram Kandrup [mailto:sitaram.[protected]@igatepatni.com]
Sent: Friday, May 04, 2012 03:29 PM
To: Sitaram Kandrup <sitaram.[protected]@igatepatni.com>; Corporate Assist (MUM-NE); Sharad Makhija (MUM)
Cc: kandrup.[protected]@gmail.com <kandrup.[protected]@gmail.com>; [protected]@yahoo.co.in <[protected]@yahoo.co.in>; [protected]@yahoo.com <[protected]@yahoo.com>
Subject: RE: VAS [protected], [protected] [REF:[protected]]; VAS [protected], [protected] [REF:[protected]]

Hi Sharad,

Till Today I have not received the response on the below query from you or your team.
Thanks & Regards,
Sitaram Kandrup
Software Engineer
[protected][protected][protected][protected]
Mob: [protected] | Email: sitaram.[protected]@igatepatni.com
[protected][protected][protected][protected]

From: Sitaram Kandrup
Sent: Friday, April 27, 2012 2:24 PM
To: corporate.[protected]@vodafone.com; sharad.[protected]@vodafone.com
Cc: kandrup.[protected]@gmail.com; [protected]@yahoo.co.in; [protected]@yahoo.com; Sitaram Kandrup
Subject: RE: VAS [protected], [protected] [REF:[protected]]; VAS [protected], [protected] [REF:[protected]]
Importance: High

Hi Sharad,

I have expected atleast you to look into this issue on high priority basis and resolve this issue; since this is not the first time I am writing the email to you.
You people are not taking anything seriously.
Hi Sharad, Shahajahan , Akbar ,
Till Today I haven’t received any reply on the below mail.
I[censored] people are not answering this email by this weekend; then I am left with no option then to change the service provider.
Sorry to say this, but this is the worst service I got from you people and I will be lodging the complaint against you people.
This might be the last mail to you people regarding the issue created by you.
Please revert back asap or call me on [protected]/[protected].

Sitaram Kandrup
Software Engineer

[protected][protected][protected][protected]

Mob: [protected] | Email: sitaram.[protected]@igatepatni.com
[protected][protected][protected][protected]

From: Sitaram Kandrup
Sent: Tuesday, April 17, 2012 1:54 PM
To: corporate.[protected]@vodafone.com; sharad.[protected]@vodafone.com
Cc: kandrup.[protected]@gmail.com; [protected]@yahoo.co.in; [protected]@yahoo.com; Sitaram Kandrup
Subject: RE: VAS [protected], [protected] [REF:[protected]]; VAS [protected], [protected] [REF:[protected]]

Hi Sharad, Shahajahan , Akbar ,

Till Today I haven’t received any reply on the below mail.
Please revert back asap.

Thanks & Regards,
Sitaram Kandrup
Software Engineer
[protected][protected][protected][protected]
Mob: [protected] | Email: sitaram.[protected]@igatepatni.com

From: Sitaram Kandrup
Sent: Tuesday, April 10, 2012 5:08 PM
To: corporate.[protected]@vodafone.com; sharad.[protected]@vodafone.com
Cc: kandrup.[protected]@gmail.com; [protected]@yahoo.co.in; [protected]@yahoo.com; Sitaram Kandrup
Subject: RE: VAS [protected], [protected] [REF:[protected]]; VAS [protected], [protected] [REF:[protected]]
Importance: High

Hi Sharad, Shahajahan , Akbar ,
Please find attached bill that shows the waiver of rs 170 and 94.54 as stated in your email.

RE: VAS [protected], [protected] [REF:[protected]]; VAS [protected], [protected] [REF:[protected]]

Please refer both the emails with the references mentioned in the subject line.
Thanks for the work done ; but again in this month again rs 100.60 was charged as Iphone internet usage charges; Please refer your below mail that states that all the GPRS services are deactivated on my account. I don’t know, if each and every thing is deactivated how can again the charges are sent in the bill by you people.
That means now again I have to do the follow up with you people to get the rs 100.60 waived off; this is the only work left for me to do follow ups and the queries resolved.
================================================================================...⇄

Please find the email with subject line as VAS [protected], [protected] [REF:[protected]] from Akbar Sayyed
For your reference please note request number: [protected] for 3G rental.

Dear Mr. Kandrup,
Thank you for your email dated 05/03/12 regarding bill clarification for Vodafone connection [protected] / [protected].
As per our telephonic conversation, we would like to inform you that, the Credit of Rs. 402.74/- for Vodafone connect [protected] has been addjusted for Rental_MI_VOL_375_30D_3G charges, this credit along with applicable service tax. It will reflect in your next bill on 2 or 3 page under Misc credits / charges.
For your reference please note request number: [protected]
I should have got the waived of 402.74; instead of that you people have just gave the waiver of 94.54 in this month bill.
When will the rest amount be credited on my account that is 308.2 for Rental_MI_VOL_375_30D_3G charges and 100.60 for Iphone internet usage charges.

Please answer me on this.

Please look into this and revert back asap.

Thanks & Regards,
Sitaram Kandrup
Software Engineer
[protected][protected][protected][protected]

Mob: [protected] | Email: sitaram.[protected]@igatepatni.com

Sent: 08-Feb-2012 10:54:19
To: corporate.[protected]@vodafone.com
Cc: sitaram.[protected]@igatepatni.com; kandrup.[protected]@gmail.com; [protected]@yahoo.co.in
Subject: VAS [protected], [protected]

Hi,
This is not the first Time happening with my card; I don't now why always you people are activating services on my numbers; each time I have to call customer care and do the follow up various times. There is Very Huge loss of my time and money just to get the refund of the money which I had paid in excess.
Each time I call I am charged 50paise per 3 minute; I have to call for the follow up of the refund of the money that too because of the you people.

What am I getting from Vodafone is Just Waste of my Time and Money and Mentally Harassment nothing else.
From Next time onwards if this type of mishaps happens then I have to take decision to convert the no. to other service from Vodafone.

Below were the Services activated on My no.s and the charges are added in the bill.

I talked with the Customer Care Dhawal and the request no. for the same are mentioned below.

The services name and the request no. for [protected]

1) Vodafone Live ==> Request No. [protected]
2) Vodafone Connect ==> Request No. [protected]
3) Vodafone Refund ==> Request No. [protected]

I want my money Refund ASAP.

The services name and the request no. for [protected]

1) Vodafone Live ==> Request No. ==> Right Now I don't remember.

I have also not got the answer for REF:[protected]; in this in October I was charged for the bill of 3G and in month of January there was no details about the bill adjustments and the amount of the bill for that cycle. How much was the discount and how much was the exact bill. In January I was expecting Negative Bill, since I had already paid 375+ service taxes extra. But still I received a bill of rs 66. I don't know; how this can happen. I want a details explanation on this.
I want the refund of the money as soon as possible.
Please look into this on Urgent basis.

Thanks,
Sitaram Kandrup
[protected]





================================================================================...⇄

Below is the mail Sent: 08-Feb-2012 10:54:19 To: corporate.[protected]@vodafone.com and after various days i received a mail from customer care, below is the answer received on Sat 3/24/2012 2:10 PM.

Dear Mr. Kandrup,

Thank you for your e-mail dated 21/03/2012, regarding services for Vodafone mobile number [protected] And [protected].

We sincerely regret the inconvenience caused to you.

With regards to your concern, we would like to inform you that, we have forwarded your request for waiver of Rs. 170 towards the Iphone usage charges used after the 7th Feb.

The same will reflect in the upcoming bill with the applicable tax on page 2/3 under the column ?Misc Credit/Charges?.

Further, we confirm that all GPRS services are deactive on your account.

Further, there are no charges charged on [protected].

In case you need further help, do call or email us. We will do our best to help you.


Happy To Help,

Shahajahan Pathan.

Vodafone Corporate Relations

Vodafone Care
Contact numbers
For Complaints / Requests: 198 (toll free)
Fax number : +[protected]
Vodafone Care: 111 or +91-[protected](toll free from home circle)
E-mail: corporate.[protected]@vodafone.com
Website: www.vodafone.in
[protected]-------






Hi,
This is not the first Time happening with my card; I don't now why always you people are activating services on my numbers; each time I have to call customer care and do the follow up various times. There is Very Huge loss of my time and money just to get the refund of the money which I had paid in excess.
Each time I call I am charged 50paise per 3 minute; I have to call for the follow up of the refund of the money that too because of the you people.

What am I getting from Vodafone is Just Waste of my Time and Money and Mentally Harassment nothing else.
From Next time onwards if this type of mishaps happens then I have to take decision to convert the no. to other service from Vodafone.

Below were the Services activated on My no.s and the charges are added in the bill.

I talked with the Customer Care Dhawal and the request no. for the same are mentioned below.

The services name and the request no. for [protected]

1) Vodafone Live ==> Request No. [protected]
2) Vodafone Connect ==> Request No. [protected]
3) Vodafone Refund ==> Request No. [protected]

I want my money Refund ASAP.

The services name and the request no. for [protected]

1) Vodafone Live ==> Request No. ==> Right Now I don't remember.

I have also not got the answer for REF:[protected]; in this in October I was charged for the bill of 3G and in month of January there was no details about the bill adjustments and the amount of the bill for that cycle. How much was the discount and how much was the exact bill. In January I was expecting Negative Bill, since I had already paid 375+ service taxes extra. But still I received a bill of rs 66. I don't know; how this can happen. I want a details explanation on this.
I want the refund of the money as soon as possible.
Please look into this on Urgent basis.

Thanks,
Sitaram Kandrup
[protected]

Dear Sir,
I recvd a call from cell.no[protected] at on my cell no.[protected] at 24 Hrs dated 10/05/12 regarding the lucky draw and calling from Vodafone office to call me vijay kumar, another no. was given that is [protected] to call Mr. akash varma , and call me you win 10lakhs rupees from Vodafone lucky draw tell me plz it's true or fake call.and his call me your no. is selected in 125 numbers and saw on the news channelbr...

dear sir,
I am old customer o[censored]r network.
i use ur service regular from years.
i want to reduce my call rate of my vodafone num [protected].
earlier its call rate is low
bt now it charges 1.2 paisa per second.
i feel its too excess for me.
so pls can u reduce my call rate.
otherwise i have no option to stay with ur network and i have to choose any other network.
so pls help me.
for ur this act of kindness, i always thankful to u and i always give preffrence to ur network.
pls sir

thanking you....
ur regular customer...

Hello Team,

This is the mail am writing for raise the complaint in Vodafone,Am facing some problem with my connection,No one is ready to take the responsible for my complaint even though i tried two times customer care today but not getting proper info still,First time when i called the customer care number one executive in the name of"Prabhakar" picked the call and driven as much he can rude which am not expected,i have asked him to transfer the call to the supervisor he replied higher officer is in busy you cannot reach him today and ask me to call tomorrow,

My Number : [protected]

Hello, I undermentioned vodafone postpaid holder ([protected]) lodging a protest against unethical work done by your employee and as a result I suffered a lot. I am using your Vodafone Internet Scheme of Rs 115 (2 GB) and when I went to your store at surat (Ghod dod Road ) one of the floor representative came to me and offer for help I made him aware about that I wanted to change the sceme , he told me that your planned is changed and now you can surf more but Today i know that some mischief done by your representative and deactivated the scheme. and It is a Matter of general sense that If i deactivated the scheme then Why should I Use the Internet diring whole month that showed that your employees are unethical toward s customer I continued to use during whole month and today I Received a call that your bill is 1800 rs. this is noticeable that my credit limit is 1000 rs and my bill goes above the limit.

I, ASIF SHAIKH AYUB had vodafone postpaid connection [protected]. this number i had been using since years. i have a very good record o[censored]sages and payment cos of which vodafone had extended my credit limit till 9,000 rupees. if my usages exceeds than vodafone use to discontinue my outgoing facilities so i was well aware of my usages. but the problem is, even though my credit limit is 9,000 they had sent me a bill of more than 25,000 without any intimation and without even blocking my out going calls. and now they are forcing me to pay 25,000 by saying as per TRI rules they can give any credit limit and even can block or continue calls without any information. i was and am ready to pay 9,000 and dispite continuosly follow up to the customer care and the vodafone manager my number was blocked. even my several visits to the vodafone gallery in jaipur was in vain. vodafones recovery agents are harrasing my family through visiting my residence. they are even mentally harassing me through false calls in the name of choudhry and rajeev rana as seniour high court advocate, warrantant cell.....etc etc.
pls solve my issue as im ready to pay 9,000 which is my credit limit usage. thanx.

sir/medam,
my phone no [protected] i lost my sim after that i took new sim. after 10 days they cut the mymobile numebe
again i went to vodafone store they again another sim next day they are not activate my number they sad yesterday u profile is good sir today something is worng u lost u r number like that they sad. i argu that person u r number is fancy number sir that is why they cut the number they sad. my sim no firsrt[protected] sencond sim no.[protected]. ok number not valid. why again given to sim as for tray rules after taken the sim 15days after only they take action. this second complaint first complaint after my sim acitivated some another name now phone swithch off what is this. vodafone services very worst..they are not maintaining rules. what ever may be i want same number .

Am not getting any status of mu new connection that I had applied for on 2nd May 2012. The new no. assigned in [protected]. However the same has not yet been activated, nor am I getting any progress status. Have only been asked to wait since 2nd May, the date on which I hd applied for this number. Secondly, another request for closure of a number is also not being addressed to. Have put up repeat reminders, but not a single revert in last 6 days. This is the kind of delay with which they respond. Am utterly dissatisfied with the services of corporate connections of Vodafone. There is no particular Relationship Manager for corporate connections, and the vodafone stores do not service or give information of the corporate connections. Since last 8 days I have been trying different helpline numbers - 198 and 111 but to no avail. My both queries remain unresolved.

I would like to state the name of the persons involved. MR. Sandeep Singh (Supervisor at 198 helpline), Mr. Lalit Kumar ([protected]) who took my form and documents, His supervisor - Mr. Manoj ([protected]). Finally have routed my request to Mr. Prashant Hojiani, and he has again asked me to wait for another 4 hours before he can check and revert. Please take an action against the vodafone corporate service care personnel for their poor services. Request your attention in resolving my issue.

I am a regular Vodafone Postpaid connection user since 4-5 years on the number [protected]. Recently in march 2012 i had a plan for my vacation and so i thought of getting a GPRS/Internet connection/Mobile Internet package on my number so that i can use it during vacation for viewing maps/GPS etc so that it would be cheaper than Vodafone live which is costlier per kilobytes of data. So i went to Pritam Telecom, Shop No - 8, DDA Market, near 89 Hemkunt Chamber Nehru Place which is Vodafone Mini Store. I usually pay my bill in cash through them since December.

I went to this store on 19.03.12 and requested for an Internet package/mobile Internet service for Rs 200 for 3 GB data. They said that i will be getting a confirmation message tomorrow. Next day i had to go for the vacation and i didn't realized that the confirmation message never came. I used maps/GPS on my mobile during vacation which i thought was in a plan of 3 GB but i was heavily charged on per KB basis which i came to know on my next bill. It easy to see that why any person would be using such services on roaming without any plans which are available easily.

On 23.04.12 i got a call from Vodafone and they introduced a 3G service for Rs 200 for 500 MB data for which i refused due to fact that i am already having a plan of 2G service for Rs 200 for 3GB data. But he said that no such plan is activated on my number.

This is just due to Negligence and unprofessional behavior of this Vodafone Mini Store for which i have to suffer.
I request you to reverse this charges since the GPRS services are available at just Rs 200 and 3 GB free. I am ready to pay Rs 200 as GPRS services charges and not the entire charges.

i have buy a vodafone mobile broadband dongle and vodafone sim [protected] from vodafone store in chadannagar . mr arujit das (employee of vodafone store in chandannagar) he was commit me if buy a vodafone dongle and a sim with recharge of rs 499 then i will get the download speed near about 30-40 kpbs and in future i will use any kind of gsm sim in this dongle but i can't get the download of 30-40 (i have only 6-12 kpbs) . mr.arujit das (vodafone) is totally cheat me to full fill his target and waste my 499 rs

hi.my name is ali khan.and my vodafone cell number is [protected](your mobile number has been won 500,000.00 GBP in the 2012 toyota anniversary,to claim send your name,age,tel. and address, via email:. [protected]@hotmail.co.uk) like dis messages cuming on my mobile.....vodafone company make me fool....i have subscribed DND services..plz help me how can i stop dis

sir,
my postpad no.[protected] ko prepaidmeactivate karne parpose me vodafone store jabalpur application sumitted on 4/5/12 full payment postpadno.[protected] ka by etop 1300/00 trans.id no.mp[protected] dt.4/5/12 or recepit no.141261 dt.4/5/12 amount 1581/00 total amount 2881/00 paid but commited by stores executive within 24 hrs.postpadse prepaid transfer but not transfer ostpad se prepaid please action my no.[protected] post pad se prepaid
thanjking you
regard
for vivek pandey
vinaypandey

This complaint is regarding the number [protected], which is not been used since December. The Vodafone personnels tell us that the number is active and we receive the bills every month but we are unable to use the services as the sim does not work. I have called at the Vodafone helpline many a times but they did'nt do anything in this regard. They are very rude, they put the call on hold and never revert back. Every month i receive a bill of Rs. 250/- without using Vodafone services as the sim doesn't work. We never activated a caller tune but in our bill there are caller tune charges added up for Rs.30 which we never activated. In spite of our repeated calls to the Vodafone customer care at 111 our caller tune was also not deactivated.
Please help me in this regard. These people with the tag "HAPPY TO HELP" are not ready to help the customers and they don't understand the grief of the customers.
Reply at[protected] or mail at [protected]@gmail.com

please send me the name and address of the mobile number [protected] it is urgent because he called me and do not response.

Dear Sir,

First Vodafone want me to pay Rs. 1864 then now Rs. 1951. This is even after sending the request well in time to deactivate my number effective 1st May itself. Vodafone dont take request before the billing cycle completes (when I called Vodafone on 26th April, their executive literally threatened me saying your BB599 plan will not be considered if you put request now and you will be charged for all internet usage!!). And when I send vodafone request on 30th April in email, Vodafone send me reply saying Why do you want to deactivate we have better plans for you? I had to send them request for deactivation again on 3rd May. Vodafone replied me on 5th May without giving full information on my security deposit amount etc, and when I enquire they did not responded with the amount saying our system is unable to tell that info and asked me to go to Vodafone store for the same.
The whole above "DRAMA" takes 8 days and on 8th May Vodafone want me to pay for the rental and taxes on prorata basis for these 8 days.....!!! Why ?? What is my fault here??? Vodafone's poor system takes 8 days to settle one account deactivation request and they charge customer for their inefficiencies??

I regret to say, that I will never ever come back to VODAFONE in my life to get this pathetic treatment after being a vodafone loyal user for many years!!
Anyway, I have paid for Rs. 1660 (billed amount for April ) just now and keeping balance payment of Rs. 300 pending and requesting them once again to give my security deposit amount details so that I can settle balance amount against that security deposit.

Kindly help in this.

Onkar B Bulbule
Mob : +[protected]