[Resolved] Vodafone — cheating | |||
i want the details of my friend no because whether shi is cheating or not am not understanding thats why am asking u plzzzz reply me to my email id as soon as possible mobile no is [protected] Was this information helpful? | |||
Dec 3, 2016 Complaint marked as Resolved Verified Support Mar 13, 2012 Vodafone India Customer Care's response Hello Harjit, Thanks for writing to us. As per the details mentioned in the email sent to you, you've been charged correctly as per the usage done on your handset. For any further assistance please write to us at vodafonecare.[protected]@vodafone.com Happy to help! Kind Regards, Vodafone Customer Care, Punjab Verified Support Aug 04, 2012 Vodafone India Customer Care's response Hello Ajit, Please share your contact number with us here http://bit.ly/PQdOol so that we can address your concern better. Regards, Vodafone Customer Care. Verified Support Aug 09, 2013 Vodafone India Customer Care's response Hello Ajit, We could not reach you on your number. Please note that the STD pack benefits are applicable only for calls to mobile and not to landline. Thus, the charges are valid. Regards, Vodafone Customer Care, Maharashtra & Goa (except Mumbai) | |||
 98 Comments | |||
Comments
I had purchased Samsung galaxy s3 mobile last month . I got to know from the store where I purchased that there is a offer for free 3g for two months in Vodafone. My mobile no is [protected] I got this Vodafone sim in Annanagar Vodafone store. I enquired about this to executive named antony he discussed with the manager and confirmed me that the offer is available so I purchased a new sim from Vodafone store. I called the customer care and asked why my 3g plan is not activated . They told it will be done in 48 hours . But nothing was activated so I registered a complaint regarding the issue dated 11th may . My complaint no is [protected]. They said your problem will solved in 7 working days but it is not solved. When enquired about it today I was shocked they are telling my complaint has been closed stating antony has clearly told that this offer is not available whIle getting my sim which is totally false information . When I can get my mobile for 30k I don't mind spending 300for 3g but I don't want to be a looser to that Vodafone store neither anthony . Pls kindly take necessary action, especially on antony he is cheating a customer . If he would have requested me sir I provide wrong information I would have left it. So am taking this with high regards and need justice for this .
I had purchased Samsung galaxy s3 mobile last month . I got to know from the store where I purchased that there is a offer for free 3g for two months in Vodafone. My mobile no is [protected] I got this Vodafone sim in Annanagar Vodafone store. I enquired about this to executive named antony he discussed with the manager and confirmed me that the offer is available so I purchased a new sim from Vodafone store. I called the customer care and asked why my 3g plan is not activated . They told it will be done in 48 hours . But nothing was activated so I registered a complaint regarding the issue dated 11th may . My complaint no is [protected]. They said your problem will solved in 7 working days but it is not solved. When enquired about it today I was shocked they are telling my complaint has been closed stating antony has clearly told that this offer is not available whIle getting my sim which is totally false information . When I can get my mobile for 30k I don't mind spending 300for 3g but I don't want to be a looser to that Vodafone store neither anthony . Pls kindly take necessary action, especially on antony he is cheating a customer . If he would have requested me sir I provide wrong information I would have left it. So am taking this with high regards and need justice for this .
I have had a very bad week with Vodafone.
First of all, the Vodafone customer care people (they said they are) called me last week and told me that there is a good offer for Rs. 666/- which will give me 1500 mins of calling all over India free and 1.5 GB 3G internet free.
I had told them specifically that I cannot get deactivated because I have client calls, even on weekends. They said there will not be any problem with the service. It will get activated within 2 days and before doing so, they will give me a prior notice.
Then, they came last Thursday or Friday and collected my ID proofs and all, took Rs. 500/- and gave me a new card. They again said it will be activated within 2 days.
Then, Sunday morning at around 4 AM, I got a message saying the following:
"Dear Subscriber your number has been successfully converted to Postpaid. Please switch-off your mobile and switch on and select Postpaid from the STK menu".
This message was sent, but, they did not ask me to change the sim card at all. It was like I have to use the same sim card (which was fine for me). Also, they said they will inform me, which was not done.
Now, after doing the step messaged to my phone, nothing worked. Not even the new sim card. I tried multiple times. I couldn't even make the call to the customer care from both the numbers. Both were not active. Then, finally I call the customer care at around 10 AM from a friends' phone and the customer care takes about an hour to find that the sim card which I have was not the correct sim card. Then, they told me to go to the Vodafone store and ask them. I said, no I will not do that. The customer care people called me, they came and collected the docs and gave me the wrong sim card - they made the mistake, and now they are asking me to go to store. Then I asked them to activate the prepaid atleast, but they said not possible.
Within this time, I lost my two clients who were supposed to call me from Qatar for an important meeting.
Then, on Monday, the customer care (as they said), called me on my secondary number - Airtel - and said sorry and said they will come and give the number and all.
Finally, Tuesday, they came and gave the sim card - luckily - the one which was my number itself.
Now, 3G is not available. I called customer care about 10-15 times this week. Whenever I call customer care - 111, they tell me that Vodafone does not have 3G. I said the above plan was what was told I will get. I had 3G on my prepaid and now I don't have and you will not allow me to change it back to prepaid. I do require 3G for my work. Then, they said they will investigate and get back to me within 2 hours - this is what each customer care agent has been saying for the past 2 - 3 days. But, no response at all. They said they will escalate also, no news.
I will not be paying the bill if my 3G is not activated. Or else, take me back to prepaid, and I need my Rs. 500/- back also.
Also, I want to know how the customer service works, let alone the liars who called me and told me about these offers - they called me repeatedly for 2 days for me to convert to postpaid saying it is for selected customers and it is because you have been using the 3G in Vodafone and all.
One of the person - Rina - [protected] - called me and told that if I have any problems, please contact her on this number. And, now, no one is picking up.
First of all, the Vodafone customer care people (they said they are) called me last week and told me that there is a good offer for Rs. 666/- which will give me 1500 mins of calling all over India free and 1.5 GB 3G internet free.
I had told them specifically that I cannot get deactivated because I have client calls, even on weekends. They said there will not be any problem with the service. It will get activated within 2 days and before doing so, they will give me a prior notice.
Then, they came last Thursday or Friday and collected my ID proofs and all, took Rs. 500/- and gave me a new card. They again said it will be activated within 2 days.
Then, Sunday morning at around 4 AM, I got a message saying the following:
"Dear Subscriber your number has been successfully converted to Postpaid. Please switch-off your mobile and switch on and select Postpaid from the STK menu".
This message was sent, but, they did not ask me to change the sim card at all. It was like I have to use the same sim card (which was fine for me). Also, they said they will inform me, which was not done.
Now, after doing the step messaged to my phone, nothing worked. Not even the new sim card. I tried multiple times. I couldn't even make the call to the customer care from both the numbers. Both were not active. Then, finally I call the customer care at around 10 AM from a friends' phone and the customer care takes about an hour to find that the sim card which I have was not the correct sim card. Then, they told me to go to the Vodafone store and ask them. I said, no I will not do that. The customer care people called me, they came and collected the docs and gave me the wrong sim card - they made the mistake, and now they are asking me to go to store. Then I asked them to activate the prepaid atleast, but they said not possible.
Within this time, I lost my two clients who were supposed to call me from Qatar for an important meeting.
Then, on Monday, the customer care (as they said), called me on my secondary number - Airtel - and said sorry and said they will come and give the number and all.
Finally, Tuesday, they came and gave the sim card - luckily - the one which was my number itself.
Now, 3G is not available. I called customer care about 10-15 times this week. Whenever I call customer care - 111, they tell me that Vodafone does not have 3G. I said the above plan was what was told I will get. I had 3G on my prepaid and now I don't have and you will not allow me to change it back to prepaid. I do require 3G for my work. Then, they said they will investigate and get back to me within 2 hours - this is what each customer care agent has been saying for the past 2 - 3 days. But, no response at all. They said they will escalate also, no news.
I will not be paying the bill if my 3G is not activated. Or else, take me back to prepaid, and I need my Rs. 500/- back also.
Also, I want to know how the customer service works, let alone the liars who called me and told me about these offers - they called me repeatedly for 2 days for me to convert to postpaid saying it is for selected customers and it is because you have been using the 3G in Vodafone and all.
One of the person - Rina - [protected] - called me and told that if I have any problems, please contact her on this number. And, now, no one is picking up.
My phone no.[protected].I have rechrged withRs.29 for STD mins pack.but when i call to STD landline phone( i.e.[protected] my main account balance get reducted, although my STD mins pack is active.when i call to customare care they told than only mobile STD call is treated as STD call not the landline call.
I also have been facing many problems using Vodafone Postpaid number. This is a cheating done by Vodafone towards me. First of all the customer service executive called me up and asked me to activate VMC on my phone and told me that the service charged 10/- daily. So i activated the service on my phone. I kept the said service activated for 2 days, that means that i should be charged 20/- only...
sir i have recharged my vodafone phone no with 199 rupee ( upto 2gb unlimited speed and after 40kbps ) a message in but when ever i start browsing in my mobile i just loose network coverage and i was unable to sent a single message in whatsapp to friends also . i had registered complaint against my problem in service centre (ref no[protected] and they said this problem will be rectified with in 2 hrs . but i face same problem from last 4 days and when ever i use to contact service center they were not connecting my call in this way they had cheated me so please help me to get justise
bill deatils
SIM DEACTIVATE
NAME- ANJAN SAHA C/O- ARUP SAHA ADDRESS- SAHA PARA JALESWAR GAIGHATA NORTH 24 PARGANA 743249 ID CARD NUMBER-DKJ3207651 MOBILE NO- [protected] ALTERNET NUMBER-[protected] PLZ SIM DEACTIVATE,i want some incoming and outgoing call details to this no 9597161793
some unwanted calls r to be there in my friend mobile. i want to find out whom this? Please convey the message to my mobile via message please do your best sir... it will be urgently wanted today itself sir . My mobile no:[protected]want cl infomtion
hi i just want the full call details which is more than half an hour of the number [protected] as soon as possibleonline recharge not successful
Dear Sir, my mobile number [protected].i performed online recharge for the amount 50 rupees. the amount deduced from my account but my talk time remain unchanged.so please resolve this problem as soon as possibleoutgoing call details
Dear sir, please given outgoing call details that number [protected]message blocked
I cant send messages from my no it happened few months back but I cant find a solution for that. My no is [protected].please unblock my number.3G internet speed is very low
This my second complain. Pls take necessary steps. They are fooling indian people. They say that they provide 21 mbps 3g speed but i m not getting half of speed. We are paying heavy amount every month for this so called 3g speed.Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
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I have one MTS prepaid data card, before some days, continuously phone calls are coming from Vodafone, regarding exchange the MTS Data card with VODAFONE Post paid connection, then Vodafone executive come to me and collect my old MTS Data card with Rs 500/- and my identity document, and as per Vodafone executive he is going to handover new VODAFONE Data card with in 3 days, and he give me one Vodafone slip, now the same executive is not come to phone or he is not give me any data card, can some body help e in this matter...