Vodafone India Complaints & Reviews

sir,
ma no. is [protected],from last 2-3 months im been charged respective bal 4 using internet download....i havent done n e download n em been charged 4 no reason...plzzzz gve me ma refund of RS.600......n deactivate ol d extra services except calls n msgs...
plzzz revert soon......thank u

Hi, this is venkat from i had a recharge of 135 for vodafone to vodafone calling for 6 months but after 3 months they had disconnected my voda to voda service. i had made many calls to customer care and made complaint against for 4 to 5 times but they didn't respond and they didn't solve my problem. and now when i am trying to complaint against 198 they are connecting to ivr but they are not lifting the call. what a unresponsable care from them. my number is [protected]

My Vodafone Prepaid # [protected]

Since 7days from activation of Blackberry Internet Service I have still not received the said facility on my Blackberry mobile. I have made several complaints at Vodafone over phone & even a Vodafone Stores but there is no solution to my problem and the only answer i receive from them is that wait for next 24hrs. your Blackberry Internet Service should be activated.

Contact : Mr.Jimmy Shah - [protected]

It is to bring to your notice that i have not received back the security deposit that i had paid at the time of getting the connection of vodafone postpaid sim vide no [protected].I had surrendered the sim in the month of november 2011.But till date i have not recieved the said amount.

please send me outgoing and incoming and message call list of [protected]

Dear Sir,

I'm customer of Vodafone. I have activated the Blackberry service on my Blackberry 8520. Vodafone has deducted Rs. 399 for BBM services on 22 Apr 2012 whereas the BBM services were inactive since 20 Apr 2012. After complaining Vodafone service centre on several occasions, they are still unable to solve the problem.

I am complaining Vodafone No network in my office area but NO response from Vodafone

I Amrita mahajan my no is [protected]
I have been using tata connection from last 4yrs nd i hvnt faced any kind of problem,but now due to some issue i wanted to port my number from tata to vodafone. I submitted my all documents my id proofs and address proof on 16thapril, monday to the near vodafone store as they told me to do. And today is 26th april ,thursday..its been 9days now my number is not port to vodafone connection. I am very much disappointed to your technical back end...am too much frustrated now..i used to go there vodafone store daily to put up my complaint..they are just saying that even we dont know why is this happen mam..you dont even know how much frustrated i am now..i used to call to ur customer care also daily tht wen my no wil activate...but unfrtunately same reply mam dont worry bla...bla...now you please simlply reply me on this that when my number wil be activated.??.how long it wil take now..??? And the worst thing is that my number is now terminate from tata connection also because of this portability..and no results from VODAFONE also...see how bad services u provided...i am very disappoined..!!
Please look after to my complaint as soon as possible...my number is not workin from last 5days and itz a professional number..do check on this.

Amrita mahajan
[protected]

Hi,

My vodafone number has been charged for data usage of 1.1 GB this month . I am using vodafone GPRS since a year and so and never been downloaded this much data in a month. I can bet even if one decide he cannot download 1.1GB of data on Vodafone GPRS.

My regular bill for vodafone have never crossed 600 Rs-700Rs. and in Suddenly Apr-2012 bill which got generated yesterday says that my bill amount is 6205.75. Rs. Below are details.

A) One time charges. 0.00.
B) Monthly charges. 247.00.
C) Usage charges. 5288.80.
D) Messaging charges. 0.00.
E) Conference call charges. 0.00.
F) Roaming charges. 0.00.
G) Discounts / other charges.-13.00.
H) Misc credit / charges. 0.00.

Sub Total... 5522.8.

I) Tax. 682.61.

Total... 6205.41.
.

I just wonder how can be this happen with vodafone.?

My number details are as below.
Account no. 1.31282557
Current talkplan BUSINESS 149 PLAN
Mobile - nine eight two three double seven four eight zero eight.


Help appriciated.

Thanks,

Kiran

Dear Sir,

I talked with customer care on 23.04.2012 and he said to me an offer (2s/1p) and your mobile will activate on 25.04.2012. But not activated until today as per their instructions.Please activate as early as possible.

pls do the needful

Regards,
Hanumanthu'
[protected]

Hello sir,

I am Ashok Kumar. I am using Vodafone connection (#[protected]). On 25/03/2012, I received Massage for there activation of Vodafone app “My News Alert” and charged Rs. 5 on spot.

When I call to customer support, Representative told it is activated from my side via “WAP”, I asked for time so said before 10 Minute (time 18:55 IST). I informed him I was traveling for past 1 hour to reach home it was not possible to do such activity. He became ruid to me and said it is activated now if want to deactivate them Message CAN MYNEWS on 111.
I asked him to resister complain for this he refuse to do that and said Thank you. I massage the same to 111, I was receiving Message Please Resend your Request. I did it 3 times.

On, 26/03/2012, again I tried to send the message to 111. I was receiving the same Message.

Again I called up Customer support to resolve the problem but he just told he is removing service but he will not file any complain. For other support, He asked to call on #198.

I called on the no. #198 and Representative Name was “VIJAY” to file complain so that I will have some compensation he not only refuse but also not listening to me and no complain will be file. Asked to do whatever wants to do.

I want to have that call I made in morning time at 08:45AM IST. I am looking for Compensation for my refusal as well interruption by other service that I was looking for. As well I Filed for DND service with Vodafone before 15 days but nothing is happening.

To,
Customer care
Vodafone


Hello sir, My name is Rajendra Sawane and my Mobile No. is [protected]. I had recharged my mobile just befor 2 days by Rs. 300/- . But immediately Vodafone deducted the whole amount Rs. 300/- from my mobile balance.I don’t know the reason why Vodafone has deducted my balance. I have not subscribed any of your scheme such as songs, hello tunes etc. I called to your customer care but no proper reply has been given by them. So I request you please refund my deducted amount Rs. 300/- immediately. Otherwise forcibly I will stop your sim service and will go for other company’s sim.
Hope for your co-operation.
Thanks

Rajendra Sawane
[protected]

I got a missed call from [protected]. I called the no. back, A man picked it up and said that my no. is chosen for lucky draw being held by Vodaphone and I have won Rs 10 lakh prize money. he also gave me a no. [protected] and give a no. 8991 as draw no. I googled the no. and found it to belong to Pakistan. I am concerned about this and dont want to fall into any sort of trouble. Pls Help Me!!!

i recharged for Rs.4 at around 12.15 am and use only 9 messages till 3 am.then in the morning i used 6 messages..and was charged for every message! when i messaged "*222*1#" i get a machine generated message u have used 15 out of 50 messages ...when i call customer care...i talk to a executive.she says machine is showing all 50 messages r used.u r getting wrong messages..when i knew i have only used 15 messages and charged for 5 ..when i still had 41 messages free!!!
she tells check again and call back.i say if i call back u not going to answer obviously someone else will answer..but no..she cuts the call and i check and cal the care center back..someone else answers...again i had to explain everything..he too says system says u have used 50 messages so cant do anything ...then i was forwarded to senior he said go to customer care and show your sent messages!!! i mean what is this ..ur e messages tells me i used 15 message..which is my only proof.if i go 2 days later i will not get this e message which works on daily basis...and they will say u deleted the sent messages.. so i will proved wrong!!

kindly take action...i just want my 5 messages charge back and 50 messages free again!! just coz of their faulty system why should i not be able to use a service i have paid for?

i purchased prepaid sim card on 17th april'12 of number- [protected]. i am facing problem since then in messaging n calling service..when my relatives in uttar pradesh called me up its says my number does not exists n there message sending also fails on my number..and morover my messages are not delievered to them n if deleivered on other no. then delievery reports are not coming to me even when i recharge my balance m not getting any sevice message that your recharge is done..unable to register my number on facebook there also it displays number does not exits.
as per recommendations of customer care(i have called them up several times) throughly checked each and every settings & refreshed them too, still facing same problem n now customer care no. 111 n complaint no. 198 is not connecting my call to customer support executive though following instructions on ivr my call loops inside the ivr menu. i am totaly fed up from vodafone service..it has led me down..no one helping me to sort my problem.
i loged my complaint regarding above mentioned problem. (Complaint no.[protected] on 25th april'12).
hoping for positive response from your side & please sort my issue as soon as possible.

Sir,
I took this vodafone post paid mobile connection last month, with numbers of [protected] and [protected]. we are asked to take these two numbers at a time and calls between these two are free. The problem is a guy named Mr. karthik ( star services, camp-7 ) has come yesterday forcing me to pay an amount of 530/- bill from vodafone.I ll agree that i have used these services I have told him clearly that i ll pay 1st of may even though he is asking for some replacement thing until i pay that amount. Is this the way to talk to the customers. we are not leaving and escaping for this simple amount of 530. I request you sir to take necessary actions on this guy, who is spoiling the name of vodafone. His number is [protected]. please let him not to trouble me until 1st.

Hi,

Just check Vodafone's website for 2G plans, to my surprise they don't have 1GB plan for postpaid clients though it is available for prepaid clients. Also there is price variation for 2GB plan for prepaid(149) and post paid(299).

Such variation is totally unfair at least they should given same options for prepaid and post paid clients.

Dear Sir/Madam,

I am Deepak Katiyar my Mob No- [protected] without any communication Vodafone company has been deactivated my mobile no,my no has been around ( 5 year old ) how can company do this ,
Kindly understand my problem and take a right action against the company,
Hoping your kind support.


Regards with Best Wishes
Deepak Katiyar
[protected]



On Mon, Apr 23, 2012 at 1:30 PM, Vodafone Care <vodafonecare.[protected]@vodafone.com> wrote:

Dear Mr.Deepak,

Thank you for your email dated 22nd April 2012 regarding reactivation of your Vodafone number [protected].

We request you to kindly ignore our previous mail.

We would like to inform you that the above mentioned number has been deactivated on 17th April 2012 as there was no recharge processed on the number for a period of 60 days.

If you wish to know the talk time and validity of the various Vodafone recharges available on etop then sms E <amount> to 111 or for recharge coupons sms R <amount> to 111. This service is toll free.

In the meantime, if you need any further assistance, please do call us on 111 for Enquiries and 198 (toll free) for Complaints / Requests from your Vodafone mobile phone. We will do our best to help you.

Happy to help,

Rahul Sabharwal

Vodafone Care

Contact numbers

Vodafone Care
For Enquiries: 111 or +91-[protected]
For Complaints / Requests: 198 (toll free)

Fax number : +[protected]

E-mail : vodafonecare.[protected]@vodafone.com

Website : www.vodafone.in


---- Original Message ----
From: [protected]@gmail.com
Sent: 22-Apr-2012 14:14:34
To: vodafonecare.[protected]@vodafone.com
Subject: Re: reactivation of your Vodafone number [protected]

Dear Mr.Rahul

I would like to inform you that my Vodafone No- ( [protected] ) is not
activated when i go for Recharge but recharge process is not
successful,then i call to your customer care and reply is that your No- is
deactivated.
So kindly activate my no the as soon as possible .

Thanks and Regards
Deepak Katiyar
[protected]









Dear Mr.Deepak,
>
> Thank you for your email dated 19th april 2012 regarding reactivation of
> your Vodafone number [protected].
>
> We would request you to please recharge your number inorder to enjoy our
> services .
>
> If you wish to know the talk time and validity of the various Vodafone
> recharges available on etop then sms E <amount> to 111 or for recharge
> coupons sms R <amount> to 111. This service is toll free.
>
> In the meantime, if you need any further assistance, please do call us on
> 111 for Enquiries and 198 (toll free) for Complaints / Requests from your
> Vodafone mobile phone. We will do our best to help you.
>
> Happy to help,
>
> Rahul Sabharwal
>
> Vodafone Care
>
> Contact numbers
>
> Vodafone Care
> For Enquiries: 111 or +91-[protected]
> For Complaints / Requests: 198 (toll free)
>
> Fax number : +[protected]
>
> E-mail : vodafonecare.[protected]@vodafone.com
>
> Website : www.vodafone.in
>
>
>
>
>
>
>
> ---- Original Message ----
> From: [protected]@gmail.com
> Sent: 19-Apr-2012 19:16:22
> To: vodafonecare.[protected]@vodafone.com
> Subject: MOBILE NO Related
>
> Dear Sir/Madam ,
>
>
>
> I am Deepak Katiyar having a mob no ( [protected] ) ,this no is approx 5
> year old ,tomorrow when i am going to use my no mob no is not working ,
> So kindly activate my no the urgent basis .
>
>
>
> Regards with Best wishes
> Deepak Katiyar
> 12/500 Gwaltoli Awas Premlata Katiyar
> Kanpur (208001)
> mob no-[protected], [protected]

Respected Sir/madam,

This is for your kind information that I have got a bill of Rs 1728.67
for the month of March 2012.
As per the bill VMC(Vodafone mobile connect) usage of 98490KB is Rs
984.90(i.e on 08th march 2012).
But as per information provided my Vodafone people earlier it had been
said I suppose to get VMC 2 GB free.@rs 99. But it has not been
communicated to me, that it had to be activated.rather the info
provided i.e. it is activated.

I am very much disappointed,as the information provided earlier is wrong.
I have transferred my Airtel corporate number to Vodafone corporate
through portability ,on February 2012.

I need a active co-operation from your side on this issue.As I am not
willing to provide the Charges for Vodafone mobile connect (i.e. rs
984.90) as well as not willing to continue this Postpaid Connection of
mine.

Details:

Vodafone Number :[protected]
Relationship number :1.39622933
Talk plan :NC_MU_MV_SunPharma_199_1
Bill no:[protected]
Bill period :06.03.12 -05.04.12



Regards,
Rudhesh Kumar saha

Hi Vodafone Team,

My name is Deepak Gehani and I have purchased vodafone 236 handset on 03/08/2010 under 2 year replacement warranty. My handset is not functioning properly since last 4 months and this is under replacement warranty. I visited Vodafone store 4-5 times.. each time i m hopeless without resolution. I visited firstly at Krishna nagar branch they told me to go to Laxmi Nagar branch. Then Laxmi nagar branch of vodafone store told me this is fine and you should use this only. I visited again they said this is out of stock and you should after a month. Finally i visited laxmi nagar vodafone store branch last month March 2012 and I had conversation with Manager Jatin/ Amit that this phone cannot be replaced as out of stock and not in market. I do not understand what is my mistake her just that I purchased this handset and was assured that it will be replaced as under warranty. Finally i need to say that I want my handset Vodafone 236 to be replaced with the same or any available handset of same prize. I don't want to waste my time again and again to go to Vodafone store.. face you people and come without resolution.

This is a request once again to Vodafone team to take this matter seriously and replace my handset as under warranty period as soon as possible.