[Resolved]  Vodafone Cricket Alert — Activating Cricket Alrts without consent

I am a senior citizen lady. I bought a prepaid vodafone sim of 1 year validity for Rs498 on 1st March 2008 from an authorised vodafone ministore on VIP road kolkata and was using the balance talktime with very limited outgoing calls or sms. The voda perhaps didn't like my thrifty use and on 27th march at 12-24-37 pm suddenly sent an sms " The ckt offer has been activated on your vodafone mobile phone, monthly rent of Rs 99 hasbeen deducted from your balance". Before I could recover from this blaff another sms was received at 12-26-39 pm "You have successfully subscribed to the vodaphone monthly cricket pack..."
Accept viewing the above two sms I haven't even touched my mobile and they are saying I have "successfully subscribed" voda's monthly cricket and that even at this age and being an old lady. I became alarmed and went to the last voda sms's reply mode and sent at 12-29-24 pm " U r wrong. I havn't subscribed". Voda replied "Hello, you have entered the wrong key word. Please enter the desired key word and sms to 56789." Though they said that I enterd wrong keyword their activation continued
and from 27th 12-30 pm onward Iam continously receiving the annoying intermittent ringing of incoming sms for no fault of mine.
I am used to BSNL services and have never faced this type of notoriety. BSNL though have improved a lot in their service may still have some lacunae in its service but I have never heard of such 3rd rate baniya attitude with BSNL.
After that I talked with voda's customer service but accept some hollow courteous assurances, they couldn't do any thing. The customer care informed that the matter will be finalised within 31st compelling me to suffer this annoyance for 3/4 days more.
I long these nuisences with the customers will continue.
Can any body suggest how I can lodge complaint on this to TRAI and consumer court. Please help.
Was this information helpful?
No (0)
Yes (0)
Aug 13, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

deactivate ckt alerts
d[protected]
Yes please complain to TRAI and share the details of what you did.. I will do the same. Thugs like Vodafone should not be allowed to get away like this ripping people off. Vodafone is a UK company. In UK, they will never do anything because they know people will not tolerate such crap. In India, they think we are still their colony and can take whatever they serve on a platter. This has to stop. Kick those out of India.. make them pay. Chuck your Vodafone sIM in the garbage. Say no to firangi companies who have no business ethics.. Bunch of thiefs...

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Vodafone India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    36%
    Complaints
    27109
    Pending
    0
    Resolved
    9560
    Vodafone India Phone
    +91 22 7171 5000 (HQ)
    Vodafone India Address
    Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
    View all Vodafone India contact information