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Vodafone India Complaints & Reviews

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Updated: Nov 26, 2025
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S
sharmaatul95
from Delhi, Delhi
Apr 29, 2011
Resolved
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Address: North West Delhi, Delhi

I have requested for MNP from MTNL to VODAFONE and submitted my papers 2 weeks back. A revisit last week and reminder call this week, but the only development vodafone people have done is swiching off the mobile no. given to me for support.

It's really a very bad initial service for a customer who wants to shift to their network. I may really need to rethink about my choice of new service provider.

Additionally, i got a call from Aircel for special postpaid offer specially for the number i am shifting within 2 days after i submitted the documents. This hints to a possible data leakage from vodafone.
Aug 13, 2020
Complaint marked as Resolved 
Hi

I have proted my number from reliance GSM to vodafone and after porting my number the vodafone is not activating my number. I'm making calls at the customer care center after every 2 hours and they are not doing anything.

I suggest don't go for vodafone MNP.
Location : Banaglore, Karnatka
Hi,

This is Naveen andn my moile number is [protected].
Approximatly i requested for port nunmber for so many times and even i called to custimercare.
Every time they are saying that u, will get the PORT number WITH in 24 hours.
still i didnt get any number for u people.
what should i do?
I had applied for proting my number [protected] from Docomo to vodafone 5 days ago, now my docomo sim got deactivated, and the vodafone is not activating my number. when i call to customer care center they are telling it will take 24hrs to activate. But according to MNP rules, there should a maximum interruption of time period for 2 hrs only.
MY name is RAGHUBANSH JHA and my Vodafone no is [protected]
I have generated unique porting number VM392696 on 18 july 2011.
I requested MNP from my vodafone postpaid to TATA DOCOMO on 23 july 2011.
VODAFONE rejected my MNP request, due to number or range is in contractual obligation.
Many time i called Customer care they Either disconnect phone or tell to contact Vodafone store
When I contacted in Vodafone Store (Thakur village Kandivali east) they tell told me to contact on 111

I want to know which type of obligation is there?
Please resolve this problem as soon as possible
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    pinank sheth
    from Bengaluru, Karnataka
    Apr 29, 2011
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    Address: Mumbai Suburban, Maharashtra

    Hi,

    This is regarding the debit of Rs. 173 for Vodafone bill.

    Why and what is the reason the money are debited from account ?

    Is Vodafone pratising the “Thug” or “Lootere”.

    I want immediate refund of the money.

    Call me on the [protected].

    See the following screen shot of account statement:



    Waiting for reply and immediate action for reimboursement

    pinank

    From: Pinank Sheth
    Sent: Wednesday, April 27, 2011 2:11 PM
    To: 'Vodafonecare Mum'
    Subject: RE: regarding the bill April 2011

    Hi,

    Can you call me on [protected] ? It is Bangalore’s mobile number.

    Regards
    pinank


    From: Vodafonecare Mum [mailto:Vodafonecare.[protected]@vodafone.com]
    Sent: Wednesday, April 27, 2011 2:09 PM
    To: Pinank Sheth
    Subject: regarding the bill April 2011
    Importance: High






    Dear Mr. Sheth,

    Thank you for your email dated 23/04/11, regarding your Vodafone Mobile number [protected].

    We tried to get in touch with you on your alternate number [protected], but were unable to speak to you.

    Further we confirm the credit of Rs. 205.77 towards Monthly charges which will be reflecting in your bill dated 11/05/11 along with the applicable service tax, on page 2 or 3 under Misc/Credits charges column.

    In case you need further assistance, please do call or email us. We‘ll do our best to help you.

    Happy to help,

    Yaseer Siddique
    Vodafone Care
    Contact numbers
    For Enquiries : 111 or +91-[protected]
    For Complaints / Requests : 198 (toll free)
    Fax: +[protected]
    E-mail: vodafonecare.[protected]@vodafone.com
    Website : www.vodafone.in






    From: Pinank Sheth [mailto:Pinank.[protected]@symphonysv.com]
    Sent: Saturday, April 23, 2011 7:02 PM
    To: Vodafonecare Mum (MUM)
    Cc: '[protected]@yahoo.com'
    Subject: regarding the bill April 2011
    Importance: High

    Hi,

    This is regarding the reply which I receive for the bill of april 2011.

    My Vodafone no. was [protected]. The service was discontinued from 9th March ,2011. So why should I charged for it ?

    During the discontinuation , I was harassed a lot from Vodafone. After several email the service was not re-activated.

    If I will charged any how for April 2011 than I will go to consumer court.

    So keep in mind that the no. was [protected] and no. amount to be charged for it.

    Waiting for reply,

    Regards
    pinank


    From: Vodafonecare Mum [mailto:Vodafonecare.[protected]@vodafone.com]
    Sent: Friday, April 22, 2011 7:53 PM
    To: Pinank Sheth
    Cc: '[protected]@yahoo.com'
    Subject: regarding the bill April 2011






    Dear Mr. Sheth,
    Thank you for your email dated 19/04/10, regarding disconnection of your Vodafone mobile number [protected].

    We confirm that your request for disconnection will be processed within 24 hours.

    Further to your conversation dated 14/03/11, with Mr. Azeem Zulifukar Khan, as per your request we confirm that the above Vodafone number is kept active.

    In case you need further assistance, please do call or email us. We’ll do our best to help you.

    Happy to help,

    Manoj Vishwakarma
    Contact numbers
    Vodafone Care
    For Enquiries : 111 or +91-[protected]
    For Complaints / Requests : 198 (toll free)
    Fax : +[protected]
    E-mail : vodafonecare.[protected]@vodafone.com
    Website : www.vodafone.in

    Now, activation/deactivation of services can be done easily via an SMS command to 111(toll free) and the service would be activated/deactivated accordingly. We have attached herewith a list of SMS service commands for reference.



    From: Pinank Sheth [mailto:Pinank.[protected]@symphonysv.com]
    Sent: Tuesday, April 19, 2011 8:59 AM
    To: Vodafonecare Mum (MUM)
    Cc: [protected]@yahoo.com
    Subject: [protected].....regarding the bill April 2011
    Importance: High

    Hi,

    This is regarding the bill which I received for April 2011.

    First off all ,I don’t understand why I receive the bill for April 2011.

    Instread of reimboursing the money of deposit, what is the reason to send the bill for April.
    If Vodafone employee don’t want work, then take the rest and stay at home. At least don’t give panic to customer by sending such bill.

    I have already discontinued the service from 10th March 2011. See the attachment of bill and mail.
    When the person want the service, you could not able to give it. But you want the easy money.

    Screen shot:
    Error! Filename not specified.

    Thanks & Regards,
    Pinank Sheth | Solution Architect
    T +91.80.30271829 | M +91.809.599.5703 |
    Pinank.[protected]@symphonysv.com

    ENGINEERING OUTCOME CERTAINTY

    Symphony Services
    Symphony Excellence and Innovation Centre
    S.No. 13/1, Kadubeesanahalli village,
    Outer Ring Road, Varthur Hobli,
    Bangalore - 560 087, India
    www.symphonysv.com
    Think GREEN. Please consider the environment before printing this email


    This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.
    "This email and any files transmitted with it contain confidential, proprietary,
    privileged information of Symphony Services Corp (India) Pvt. Ltd. and are intended
    solely for the use of the recipient/s to whom it is addressed. Any unauthorized
    notifying, copying or distributing of this e-mail, directly or indirectly, and the
    contents therein in full or part is prohibited by any entity who is not a recipient.
    Any email received inadvertently or by mistake should be deleted by the entity who
    is not a recipient thereof. You may be pleased to notify the sender immediately by
    email and the email should be deleted from your system".
    This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.
    Aug 13, 2020
    Complaint marked as Resolved 
    My is miss amina
    I am a girl please you can contact
    Me directly to my inbox ([protected]@yahoo.com)
    So that i will send my photo directly to you
    In my next mai
    Thanks
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      kishorayer
      from Mumbai, Maharashtra
      Apr 29, 2011
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      Address: Mumbai City, Maharashtra

      Hi My name is Kishor, I also got call of miss call from pakistan [protected] on 28th April 2011 around 9:30PM. I step fruther and called next day morning but number was busy. I dont know any one in pakistan just wonder how they got my number. Please see if there is any fraud or anything else is going on.

      Thanks,
      Kishor
      Aug 13, 2020
      Complaint marked as Resolved 
      [protected] i have 1 missed call from this no after i call back same no one mr rakesh sharma recieve the vodafone kolkata branch ask me you are winning a vodafone lottery of Rs15 lacs and he give me another no [protected] now i call this no there mr Rohit mehra he told me that vodafone Dubai branch is declare 1000 lucky no one of your no is select i am asking him this is fraud and iam not interesting any lucky lottery or money.
      i request vodafone company please check this type of activities in the name of vodafone is very sensitive

      thanks
      Myself too received a call from a number in Pakistan ([protected]) today. It's the second or third time I am receiving such a missed call. Really annowing and m glad that I checked here before trying to call back.

      Thanks & Regards,

      Dheeraj Das K. K.
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        rajatkatiyar
        Apr 29, 2011
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        Address: Gautam Buddha Nagar, Uttar Pradesh

        Hi,
        I got a call, from an unknown number
        [protected]
        I missed the call, so I called back on the same number.
        A lady, in a very bad tone rebuked me, for calling on that number, so I hung up.
        Later I found out that the ISD code(+92) is of Pakistan.
        Please look into the matter seriously, as I still wonder, as to how anybody from Pakistan got my cell number, when I have not displayed it anywhere in public
        +1 photos
        Aug 13, 2020
        Complaint marked as Resolved 
        I too had a call from Pakistan from [protected]. I have a airtel mobile phone and as soon as i picked up the call...it was immediately disconnected. Pls advice about further proceedings on the same.

        thanks in Advance,
        Ajay
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          U
          urmila.satpute
          from Pune, Maharashtra
          Apr 28, 2011
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          Address: Pune, Maharashtra

          Hi,

          I activated the Vodafone 3G. They said Vodafone 3G at no extra cost. I have a Data plan activated so my data usage is comparitively cheaper.

          After using Vodafone 3G for 20 days I get a bill of 10980.00 INR. My bill was not more than 1500 INR inspite of data usage.

          After complaining to the customer care executives they say that I have to pay the bill. Why should I pay when they have a miscommunication.

          If you could do anything about this. It would be great.
          Aug 13, 2020
          Complaint marked as Resolved 
          Reach out to me on [protected]. I am using an alternate number as you have disconnected my number as you say i have to pay the 10000 bill.
          Hi Urmila,

          I faced exactly similar problem. Vodafone guys are only deceiving their customers with their communication. 3G at no extra charge??? My dataplan allows me GPRS usage o[censored]pto 1GB at fixed cost of 499. With my usage of just 267Mb, i am charged separately for 2670Rs.

          Totally ridiculous.
          Hi Kkay,

          I dont know what has happened to vodafone. The entire world can reach out to me on my number and they say that they cannot reach me and ask me to contact them. I dont want to call their customer support and listen to "Mam, you are liable to pay the charges" The phone's registered on my sister's name: Aarti Parmar. Heights even after them knowing that I have raised a complaint on consumer complaints, they send their collection guy, Amit to our place. Do these people not have a communication inside, until I recieve any resolution, they should put a stop on their collection process, coz i am not going to pay the bill until this matter is resolved.
          I just called Vodafone customer service and spoke to Dishon Pawar. he says the bill is 10230.66 which i have to pay till the time they recieve any bill dispute complaint from consumer forum. I see Vodafone has been responding to my complaint on this forum so why have they not intimated their customer service about it. Can the consumer complaints team look into this please.
          hi urmila
          i faced the similar problem last month purchased 3g stic vodaphone executive says mbb vol 1250 30d 3g plan he said 5gb data used and pay 1250 only but he is not clear any forward charge i used one month 5.1 gb so vodaphone bill 10390 rs so please help or suggest me what resolution in this matter
          suresh
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            Abhisheik
            from Bengaluru, Karnataka
            Apr 28, 2011
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            Address: Haridwar, Uttarakhand

            Dear Sir,

            My name is Abhisheik Gupta and I am using this number [protected] for past six years.

            My last bill amount was Rs 4714. When i went to pay the same at Roorkee Vodafone Store the concerened officer Mr Amninder told me that i would get a waiver for Rs 214 and I have to pay just Rs 4500. This I payed in cash. on Nov 20, 2011

            However on Nov 27th 2011 my services were barred. On checking i found that because of my outstanding of Rs 214 my services were suspended.

            When i checked back from Vodafone store i was informed that I have to pay the blance if i want to get my services activated. Irrespected of the waiver. On that issue i was informed that the person at vodafone some Mr Kundan made a mistake in checking my acount and no waiver is there.

            I was forced to pay the balance of Rs 302 for getting my services active.

            My Grivience is as follows.

            No intimation or information was sent to me before suspending my services.

            Even after I repeatedly confirmed from Vodafone store employee if my acount is setteled after payment of Rs 4500 , I got a confirmation .

            Why and how when once waiver confirmed , is cancelled and customers harresed.

            How can a loyal customer stay with a company with this kind of harresment.

            Thank you
            [protected]@gmail.com
            Aug 13, 2020
            Complaint marked as Resolved 
            Hello.

            I have tried mailing to your customer care, Nodal authority and Appellate Authority. Incidently Vodafone does not care to sort these kind of issues with the customers. I have recieved no reply whatsoever from them Unfortunately, I have no choice but to move to Airtel.

            Regards

            abhisheik
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              Madhavan.p
              from Mumbai, Maharashtra
              Apr 28, 2011
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              Address: Mumbai Suburban, Maharashtra

              My Vodafone number is [protected] and complaint docket number is[protected]. I have been blocked from connecting to a customer care executive. I had found it impossible to complain about faulty 3g services from my number but when I used another phone I got connected instantly. That was how I realised that I had been blocked.

              These are the details:

              1) Vodafone has blocked my number from connecting to a customer care executive in the number 111. I can connect to the automatic response system but when I wish to speak to a customer care executive, the call reverts to voice response system. This is true only for my number since I was able to connect to a customer care centre from another phone seconds after I found myself blocked.

              2) That Vodafone has blocked my number from connecting to 198, the number it says in its website is reserved for complaints. It says 'Unable to process my request at the moment' without specifying any reasons.

              The solution that I seek from Vodafone is:

              1) That my number be unblocked from 198 and 111 and I too get immediate access to a customer care executive on par with its other customers. Its action without intimating me is discriminatory.
              2) An explanation as to the rule/policy under which this blocking of my number was done. Such information must necessarily be in the public domain and any such unilateral is on the face of it illegal.


              Madhavankutty Pillai
              Bureau Chief, Mumbai
              Open Magazine
              Aug 13, 2020
              Complaint marked as Resolved 
              Blocked from connecting to a customer care executive and from 198
              My Vodafone number is [protected] and I have been blocked from connecting to a customer care executive. I had found it impossible to complain about faulty 3g services from my number but when I used another phone I got connected instantly. That was how I realised that I had been blocked.

              These are the details:

              1) Vodafone has blocked my number from connecting to a customer care executive in the number 111. I can connect to the automatic response system but when I wish to speak to a customer care executive, the call reverts to voice response system. This is true only for my number since I was able to connect to a customer care centre from another phone seconds after I found myself blocked.

              2) That Vodafone has blocked my number from connecting to 198, the number it says in its website is reserved for complaints. It says 'Unable to process my request at the moment' without specifying any reasons.

              The solution that I seek from Vodafone is:

              1) That my number be unblocked from 198 and 111 and I too get immediate access to a customer care executive on par with its other customers. Its action without intimating me is discriminatory.
              2) An explanation as to the rule/policy under which this blocking of my number was done. Such information must necessarily be in the public domain and any such unilateral is on the face of it illegal.


              G.MADHURI
              BHEL HYDERABAD

              Vodafone — Customer care number blocked

              My number is [protected] in which the service to call customer care number is being blocked just because of the reason that my brother had called many times on the toll free number 198(i.e the customer care service). My brother is also using vodafone (no.:-[protected]) and he had some issues regarding the deduction of balance from his number for the services that he hadn't used,so he contacted the service provider through the customer care. But as his problem was not getting solved so he called again as asked by the person to call after some time. Because he called 3-4 times in a day so his customer care service was blocked, and then he contacted through my mobile after which customer care service to my phone was also blocked. This happened about one month ago and i was waiting for the service to be activated but it has not been done yet. So i hope that the service would be started again after this complaint.

              Vishant Goel
              (ph.no-[protected])
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                pratcell
                from Noida, Uttar Pradesh
                Apr 28, 2011
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                Address: South Delhi, Delhi

                Dear Sir,

                My vodafone problem number is [protected] which is almost a 10 year old connection which has had no default payments

                and any problems whatsoever from my end.

                My customer care refference no. [REF:[protected]]

                Everyone knows it was all over the media that Vodafone was offering free 3G trail for almost a month just a few

                days back. I activated my 3G on my phone n the 16th of Marcg for which i came to know after calling that only the

                3G connection came with no charges but actually there were data charges of 5paise per 10 kb which comes to almost

                Rs. 5 per MB.
                Well as a cautious customer at the time of activating my 3G i did ask the Customer care associate that how much

                free data was I entitled to on my plan. So he said since i was paying Rs. 250 for my data plan on Vodafone Mobile

                Connect I would be entitled to free 4GB o[censored]sage. I rechecked with him on this because from a long time I had been

                paying Rs. 250 for 100MB of free data so he informed me that I was being upgraded to 4GB. I was happy to know this

                and started testing the 3G connection with you tube etc and the speed was amazing. Just to be doubly sure about the

                data on a tech call with vodafone a day or 2 later I enquired the CCA again in the 3G department that how much data

                was I entitled to ....he again reassured me that I had a 4GB free plan for Rs. 250. So rest assured I started

                testing my connection. A few days o[censored]sing it I got a call and sms from Vodafone that i was reaching my credit

                limit (which is 10,000) I called up the billing section to ask them why was I reaching this credit limit ... so the

                billing people said that there was no way they could inform me as updated data was not available with them. They

                could not even tell me how much data had I used on my 3G. They said I would need to wait till the bill is being

                generated. So i asked them that since I am on a 4GB plan I expect whatever data charges which were pretty High at

                Rs. 5 per MB would be discounted...and since for 4GB i would require a credit limit of Rs. 20,000 by itself so I

                put down a request for increasing my credit limit to 30,000. In all of this no one informed me that I dont have a

                4GB plan but a 100MB plan.
                I was being informed that since my credit limit was reaching i should deposit some cash in the account to avoid

                disconnection. So i deposited Rs. 2000 as i was going on roaming and dint want to be troubled and expected my bill

                to be within Rs.2000. Now that my bill is being generated I have a whooping bill of Rs. 5906 excluding the Rs. 2000

                I deposited earlier which makes it Rs. 7906. out of which my data charges are initself more than Rs. 5000.
                I have been trying to talk it with the customer care for the confusion and misinformation that I have recieved from

                them but in Vain. Everytime I talk with them they tell me they will get back to me in 24-48 hours and get back to

                me saying that my bill has been generated properly and there is no mistake and I should pay the amount. They are

                not ready to consider the fact that I had been continously misinformed about my data plan. I have met some one

                called Miss Tanu from the Nodal Officer's team and she was also getting back to me with the same thing that the

                bill had been generated correctly and there was no record of this that I had asked the CCA about my billing plan. I

                told them that they should my call on which i got my 3G activated. ... I clearly remember i it was a long call

                which should have lasted almost 5 mins but in their record the call is only 20 seconds. I dont understand whats

                going on in this company as I have heard from other friends about problems relating to 3G and miscommitments given

                to them regarding that. The Nodal officer's team mate (in Okhla , Phase-2 New Delhi) has promised me on monday 25th

                April that she would get my cal records checked and get back to me in 48 hours. and its been 3 days now and i still

                dont get to hear from them and will have to follow them again and goto their office in Okhla and talk to them again

                which may again go in vain and finally as an irrated customer and no where to go i will finally have to pay the

                huge data charges because of a mere miscommunication of a badly handled customer care. I can not avoid the the

                problem even by using number portability as even for that you need to clear your past bills before you go for

                porting.

                If they are reading this .. I request Vodafone again to please reverse my data charges charges levied and make a

                fresh bill regarding that. I hope to have a better and a long lasting relationship with the company.

                Regards
                Prateek Khandelwal
                Aug 13, 2020
                Complaint marked as Resolved 
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                  shailjasp
                  from Delhi, Delhi
                  Apr 28, 2011
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                  Address: Delhi

                  It is over 45 days since i registered for DND. I was told within 30 days the promotional SMSes would stop, but even now am getting at least 15 messages on a daily basis and a couple of calls every week. I have complained three times to Vodafone and they tell just wait a few days and it would be effective, but it is almost 2 months now and still the SMSes continue. Where is TRAI - why are they not doing something about this menace. Listen to consumers please. Shailja
                  Aug 13, 2020
                  Complaint marked as Resolved 

                  Vodafone — dnd register

                  i m user of vodafone mobile service user. my mobile number is [protected]. i want to Do Not Disturrb facilities on my number. so pls kindly helpful to me.
                  please activate do not disturb service in my vodafone mobile no. is + 91 [protected].
                  This India, where the consumer does not have any rights. The consumer pays for something, but the product or service provider run their business the way they want. Coz, they know, it's India... Nothing will happen to this country, no good.
                  Vodafone could've done something if they wanted. But they don't want to. They get money by selling their customer details to these tele-calling companies. Every time you complain, they'll just console you by giving you a link or email address to send your complain; that's it.
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                    S
                    sumit.malhotra
                    Apr 28, 2011
                    Resolved
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                    Address: Hyderabad, Andhra Pradesh

                    I am sending SMS PORT 1900 <10 DIGIT MOBILE NUMBER> but there is no response. I have sent this sms atleast 5 times in last three days. I have heard Vodafone will create issues in porting but to this extent, I didnt know. This is the first step and this the reaction. There customer care says keep on trying this is really irritating. I am not sure whom to contact. I even raised this issue with the concerned nodal officer : 'CHAYA SUDHA' <Chaya.[protected]@vodafone.com>; RAHUL SAXENA <RAHUL.[protected]@Vodafone.com>; VENUGOPAL LINGISHETTY <VENUGOPAL.[protected]@Vodafone.com>; anirudh.[protected]@vodafone.com

                    No one is listening.
                    Aug 13, 2020
                    Complaint marked as Resolved 
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                      sravan.kumar1225
                      from Durgapur, West Bengal
                      Apr 27, 2011
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                      Address: Chennai, Tamil Nadu

                      I am using vodafone since last year every time i got activation o[censored]nnecessary packs and losing my balance, the customer care people carelessly say that they are helpless regarding the refund of balance money. The company should look into these faulty activations without any knowledge of their customers. If possible they has to refund my balance for my vodafone no. [protected].
                      Thanking You,
                      Yours Truly,
                      Sravan.(Victim/Sufferer)

                      Vodafone — Unnecessary Packs Activation

                      Respected Sir/Madam

                      I would like to draw your attention towards problem facing by me due to the unneccessary Vodafone live Packs activation. My no. is [protected] using since last 3 years and in year 2010 2 - 3 time Vodafone have activated some packs without my permission and deducted my money also. When I called to Customer care department then they are not talking and even not responding properly.

                      Recently on 19th and 20th I received messages from Vodafone side that I am the luck user and got 1 MB vodafone live free till 24th Nov. 2010 and on Sunday I got one Service message and when I opeened it then within 2 seconds it closed down and I found that my balance is in minus 91.075.

                      On 22, 23, 26, 27 continuosly I called to Voafone customer care regarding this but again and again they transferred my called to their Seniors but was putting on hold for more than 40 - 45 minuts and was not ready to register my complaint.

                      I want to ask which kind customer care is this and even one time till 8 P.M to 11 P.M I didn't got any esponse from their side. some time they were transferring my call to senior then to other senior ans was playing this game with me. Even I got the reply by saying this that its not CC fault, its their web setting somthing fault and I have to contact to them. How can we contact to them.

                      One of the CC Eecutive said that you recharge and then activate the DND but the Service messages will come and other calls and messages will not come. What wass this answer? which kind of service Vodafone is providing to their users.

                      I am totally fed up with this because we are human being and till how long one customer has to face these cheap thing and after that they said to me to call on 121 No. and after calling on no. I register my compalint ther and from their reply they were supposing to call me within 24 hours but after a long wait I haven't receicved any call from their side.

                      Now I would like to ask one more thing till how long we have to wait for their call and are users are free to wait for their call only.

                      Now I feel that its Vodafone new plan to take the money from the users. And please also change the CC Executive because they don't have the manners to talk with Customers.

                      Now I request you to kindly help me to get rid off this problem otherwise now the situation is this that I'll not be able to recommend to other peolple to go for vodafone.

                      I hope I'll get some good reply from your side and I'll be waiting for your response.....


                      Thanking You
                      Shruti
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                        rahulbiswas29
                        from Kolkata, West Bengal
                        Apr 27, 2011
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                        Address: North 24 Parganas, West Bengal

                        On 26/04/11 match day service for cricket activated without my permission & which deducted Rs 5 from the main balance.I want a full refund as a RETAILER & I am not responsible for the activation.It is done automatically.On my phno. [protected],even i tried to deactivate but fail,now the complain center no. also doesn't connect.Vodafone is a thief ,taking money from every customers.Its ridiculous.
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                          mayankpathak
                          from Chandigarh, Chandigarh
                          Apr 27, 2011
                          Resolved
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                          Resolved

                          Address: Chandigarh

                          Hello sir,
                          2 days ago i received a message from vodafone that astro alerts service has been activated on your phone. I didn't activated it. Vodafone used to call unnecessarily to customers and keep them disturbing all the time. And they say they are happy to help. Whenever i talked to their customer service agents on their helpline they says we can't do anything. Neither they are refunding balance.
                          No other company except vodafone call customer for these kind of services. They give missed calls to their customers from unknown every time and customer thinks that must b any no. from one of his knowns. But they are thief vodafone services automated call system. and they activate service on your number..
                          Please i want to take a legal action regarding this kind of service on vodafone. Disturbing customer like this is not good at all.
                          Please Help
                          Aug 13, 2020
                          Complaint marked as Resolved 
                          My mobile no. is [protected]
                          Happy to help Oh Please,
                          please check your logged call details by my no. [protected] of today. I talked to one of your agents and one hold down me on call and disconnected. and one misguided me regarding DND i clearly told that girl that i don't want to activate this service however she activated it and logged a request at her end for activation of DND even if was refusing to activate it over and over she said you won't received any calls from vodafone but you will receive calls from other companies i.e. naukri.com, timesjobs.com . But these companies are not allowed as well from communicating with customers if their number is registered in DND.
                          Your customer service agents are misguiding customers. I'm extremenly dissatisfied from vodafone's services.
                          You can check conversation with your agents and then tell me if i'm wrong. Conversation was made using my no. [protected] and the girl i was talking to she barred my customer care don't know why. Now i'm unable to connect with customer service helpline.
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                            sharad undre
                            from Kharagpur, West Bengal
                            Apr 27, 2011
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                            Address: West Medinipur, West Bengal

                            respected sir, i am sharad undre , my mo. number is [protected]. i continuously requested since last 15 days , i want to deactivate my news information alert because every day deduce Rs 2 from my main balance
                            http://www.vodafone.in/pages/feedback.aspx?cid=pun share ur problem here on this link u will get result
                            what?
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                              sachinbhisikar
                              Apr 27, 2011
                              Resolved
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                              Resolved

                              Address: Mumbai City, Maharashtra

                              This is Sachin.
                              I have vodafone postpaid mobile connection. I wanted to port out it to other service provider due to some reason. I sumbitted the form with correct UPC i.e. VM267739, which I had written correctly and clearly on form. But vodafone has rejected this request saying that UPC VM367739 is not correct. Vodafone themself interpreted UPC wrongly (maybe deliberately they did).
                              When I called up customer care, they transferred my call from one department to another, every one asked the same question and finally they hang up the call without telling anything and made me to wait a hour long.
                              This cleary shows that vodafone customer care is not at all showing any courtesy to customers.

                              M: [protected]
                              Aug 13, 2020
                              Complaint marked as Resolved 

                              Vodafone — Very poor communication

                              Hai! My name is c.krishnarao .
                              Very poor communication,
                              Voda phone they have changed the coustomer number but they have not given new coustmer number to their subricbers is it they are doing correct.

                              We are trying last 15 days onwards to coustmer care it says in valid [protected]. Give it new coustmer number.

                              Vodafone Postpaid Mobile — IRR-RESPONSIBLE POOR COMMUNICATION AND SERVICE

                              REMINDER- 3
                              THE SERVICES TO MY NUMBER ARE BARRED !!! STILL AWAITING YOUR SOLUTION ON THIS !!!
                              TO: THE MANAGER VODAFONE !!!
                              SUBJECT : ISSUE WITH VODAGONE NUMBER [protected] FOR OVER BILLING !!!

                              DEAR SIR,
                              WE ARE VERY OLD CUSTOMER OF YOUR ORGANISATION FOR OVER 8-9 YEARS, AND HAVE A CONNECTION IN OUR COMPANY WHICH HAS NUMBER [protected]. BILLING IS IN FAVOR OF PROCESS INSTRUMENTAITON & CONTROLS, AND THE PHONE IS USED BY A MARKETING EXECUTIVE. THE AVERAGE USAGE OF THE PHONE FOR LAST 2-3 YEARS IS AROUND[protected] RUPEES PER MONTH ON THE HIGHER SIDE AND HAS A LIMIT OF RS. 5000 MAXIMUM.
                              APPARENTLY IN THE MONTH OF AUGUST ( BILL PERIOD 27/7/2010 TO 26/08/2010), WE WERE GIVEN A BILL OF RS. 11377 WHICH IS BEYOND OUR UNDERSTANDING. WHEN OUR LIMIT IS RS. 5000 HOW CAN U GIVE CREDIT OF SUCH HIGHER AMOUNTS. FIRSTLY, WE ARE NOT SURE WHY SUCH HIGH BILL , BUT ANYWAY, WE HAVE LIMITS SET TO PREVENT MIS-USAGE AND STILL THIS USAGE ISSUE ON SUCH HIGHER SIDE.

                              THE REASON FOR OUR WORRY IS THAT COUPLE OF YEARS BACK FOR MY ANOTHER NUMBER (WHEN I WAS ON ROAMING), I RECEIVED CALL FROM VODAFONE TO DEPOSIT SOME ADVANCE WINCE MY BALANCE WAS ALMOST FINISHING, AND I WAS GIVEN STRICT TIME LIMIT FOR THE SAME.....THEN WHY NOT IN THIS CASE....

                              THEREFORE WE REQUEST YOU TO PLEASE URGENTLY LOOK INTO THE MATTER AND SOLVE IT AT THE EARLIEST. WE HAVE BEEN REQUESTING THE RELATIONSHIP MANAGER KRUNAL TO GET CLARITY ON THE SAME, BUT UNABLE TO GET ANY SOLUTION.
                              ALSO, THE OUTGOING FACILITY IS BARRED ON THE PHONE. AS YOU KNOW THAT SINCE THE ISSUE IS OVER 2 AND HALF MONTHS NOW, PLEASE GIVE US A QUICK REPLY OTHERWISE WE ASSUME THAT YOU ARE NOT INTERESTED IN SOLVING THE CUSTOMER ISSUES. BECAUSE OF NO FAULT OF OURS, WE HAVE TO FACE THE ISSUE OF NO OUTGOING CALLS.


                              THANKS


                              A.H. ARORA
                              DIRECT NO :[protected]

                              Vodafone — Porting deniel

                              My MNP request for my Nos. has been denied by Vodafone stating I am under contractual obligation. These Nos. are in individual name and I have not signed any contract with Vodafone. While trying to contact 111 they say we don't know about this and will contact you.
                              i want adres of [protected]
                              I am sending u the link http://www.vodafone.in/pages/feedback.aspx?cid=pun here u can tell them the issue they will definately help u.

                              Vodafone — Vodafone is deliberately not allowing my Mobile no. to port out

                              I have called more than 7 times to Vodafone customer care and visited their Vodafone store once. Every time Vodafone representative tells me that My No. [protected] doesn't have any problem and next time if I request for same it will get cleared, but again the same story. Vodafone is fooling me. I want to change the operator to Uninor. So what is the meaning of Mobile Number Portability? I want to submit a letter in Consumer Court against Vodafone Please tell me where to submit a letter. Can I make a police complaint on the said matter?

                              Please Help.

                              Mandar N. Mrestry
                              [protected]

                              Email- [protected]@yahoo.co.in
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                                ameyaghosalkar
                                Apr 26, 2011
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                                Address: Thane, Maharashtra

                                My company has sifted to a new site and we still don't have internet acess here . So I decided to start my blackberry for email so I upgraded my plan . I was able to upgrade my plan but my IT guy needs some inputs from them and I am trying to get in touch with these guys. But I am not able to get through the IVR. I am facing a lot of problems in doing my work. I want to lodge a harassment case against Vodafone.
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                                  afj1103
                                  from Mumbai, Maharashtra
                                  Apr 26, 2011
                                  Resolved
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                                  Resolved

                                  Address: Maharashtra

                                  Dear Mr. Jain,

                                  Thank you for your email dated 10/04/11, regarding Vodafone Mobile number [protected].



                                  Further to our conversation on your above Vodafone number, we would like to inform you that your above Vodafone account has been reactivated effective 13/04/11.



                                  We confirm the credit of Rs.2446.16 towards the Blackberry rent levied in your bill dates 07/02/11, 07/03/11 and 07/04/11 along with the applicable service tax would reflect in your next bill date 07/05/11 on page 3 or 4 under Misc Credits/Charges column.



                                  Mr. Jain, your account currently reflects an outstanding of Rs. 4043.22. Hence, we request you to kindly make the balance payment after deducting the above credit.



                                  We would also like to inform you that we at Vodafone value feedback from our subscribers as it serves as an opportunity to enhance our services and review our processes.



                                  Your feedback will be reviewed by our specialized team. We value your association and always look forward to assisting you.



                                  Mr. Jain, we also confirm that the Blackberry @2499 half yearly plan would be active effective bill date 07/05/11.



                                  We sincerely regret the inconvenience caused to you.



                                  In case you need further assistance, please do call or email us. We‘ll do our best to help you.



                                  Happy to help,



                                  Jennifer Dsouza

                                  On Behalf of J Mundkur

                                  Vodafone Care
                                  Contact numbers
                                  For Enquiries : 111 or +91-[protected]

                                  For Complaints / Requests : 198 (toll free)

                                  Fax: +[protected]
                                  E-mail: vodafonecare.[protected]@vodafone.com
                                  Website : www.vodafone.in







                                  From: amit jain[SMTP:[protected]@YAHOO.CO.IN]
                                  Sent: Sunday, April 10, 2011 5:49:35 PM
                                  To: J Mundkur (MUM-NE)
                                  Cc: Vodafonecare Mum (MUM)
                                  Subject: cell no-[protected]-plan not changed by co inspite of 10 reminders

                                  dear madam,



                                  i had requested for change of blackberry plan to 2499 for 6 months on jan 8,2011.

                                  i got a sms in 3 days that the plan was changed as requested.



                                  i suddenly got a bill next month without any change in plan.

                                  on 12/2/11 i called benedicta at 2.26pm pointing out the mistake which she admitted was from vodafone's side.(complaint no-[protected])

                                  she said she would rectify the error but again the next bill was without any change in plan.



                                  again on 27/3/11 i spoke to sushil at vodafone at 1.55pm explaing the whole episode(complaint no-[protected])

                                  again no rectification of errors from the co.



                                  further complaints made -complaint no-[protected]-rahul

                                  [protected]smita

                                  71637100





                                  then i started getting insulting calls for payments including recorded pyt reminders on my cell. whenever i had to make outgoing calls i had to listen to ur payment reminders resulting in needless time waste.then my outgoing calls were stopped and then my services totally discontinued.

                                  all this happened in march which is the busiest month for any chartered accountant.further both my parents were hospitalised in this period resulting in tremendous hardship & stress due to discontinuation of basic services.this inaction of vodafone inspite of repeated reminders clearly demonstrates total indifference towards customers.non cooperation from vodafone has caused undue hardship & i demand an explanation with monetary compensation as outlined below.



                                  to make matters worse i am gettng 5-7 calls from recovery agents who abuse ladies & give threats if payments is not made. i was told to visit vodafone store to solve the problem but after 35 minutes timewaste waiting in the queue at ur churchgate store on 8/4/11 i was told ny usha to email the whole sequence of events to u to realise how badly this co works.



                                  vodafone is blackmailing people like me to make payments which r not due. u just overcharge inspite of requests to change plan.



                                  now pl note my demand for which i am taking legal action at your cost & risk which u pl note.



                                  1. for loss of business due to stopping services illegally--- rs 5 lacs

                                  2. for hardships as explained above rs 2 lacs

                                  3. time waste as discussed--- rs 10 lacs

                                  i also need u to explain why r ur people calling my residence & taliking to us as if v r defaulters. we will not pay what is not due.

                                  many more complaints were lodged for which v dont have complaint nos.

                                  i will publicise this matter after a week & also send letters to the places mentioned below if my pnone is not started in a week .



                                  amit jain ca-[protected]



                                  copy to-

                                  1.consumer court

                                  2.right to information

                                  3.director-vodafone india

                                  4.investor grievances forum

                                  5. small causes court

                                  6.economic time

                                  7.jago grahak jago

                                  8. times of india

                                  9.telecom regulatory authority

                                  10.regional head vodafone

                                  11.head-content vodafone

                                  12.cbi-for criminal offence by recovery agents

                                  13. institute of chartered accountants for awareness of how vodafone operates

                                  14.outlook money- consmers column

                                  15. vodafone -international headquarters for info about indian public treatment












                                  T
                                  Aug 13, 2020
                                  Complaint marked as Resolved 
                                  I think all service providers are big time problematic people like this. Did you write to the Nodal officers and appellate desk of Vodafone? I faced a similar problem with another network and got it sorted out when I wrote a mail to the nodals and appellates of that service provider. Probably what you should do is that bring it up as a corporate governance issue through the MCA website!
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                                    malpani
                                    from Bengaluru, Karnataka
                                    Apr 26, 2011
                                    Resolved
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                                    Resolved

                                    Address: Maharashtra

                                    I have been a faithful Vodafone postpaid subscriber for many years. However, Vodafone have disconnected my service based on nonpayment of my bill for March.

                                    The reason for this was because they did not send me the March bill, which is why this is still unpaid.

                                    If Vodafone does not deliver me a copy of the bill, how do they expect me to pay it ?

                                    It’s very unfair of Vodafone to disconnect my phone because of a service lapse on their part !

                                    Vodafone service stinks !

                                    Dr Aniruddha Malpani, MD
                                    Malpani Infertility Clinic, Jamuna Sagar, SBS Road, Colaba
                                    Bombay 400 005. India
                                    Tel:[protected], 22151066, 2218 3270, 65527073

                                    Helping you to build your family !

                                    PS Watch our infertility cartoon film at http://www.ivfindia.com

                                    Read our book, How to Have a Baby - A Guide for the Infertile Couple,
                                    online at www.DrMalpani.com !

                                    Read my blog about improving the doctor-patient
                                    relationship at http://doctorandpatient.blogspot.com/
                                    Aug 13, 2020
                                    Complaint marked as Resolved 
                                    This is in reference with my vodafone no [protected]., lot of people call me for bill payment of Rs.1098 which stands outstanding as per their records. I would like to bring to your notice that I made a payment of Rs. 2000 after getting waiver of Rs. 800 and this payment was collected by your field executive Sakesh Kumaar after discussion with Sangeeta from recovery department. She assured me that this Rs. 800 will not show up in further bills but I received a bill amounting Rs.1098 which included those 800 which was waived off and additional 200 which I never used because my outgoing was barred due to non payment.
                                    Everytime someone calls me and starts with the same script and ask for payment and I keep discussing the same issue with everyone but no action has been taken so far.
                                    I think I have done the biggest mistake getting associated with you for so long.They dont understand what customer retention is and what you know is calling number of times and saying the same scripted words.

                                    Today again I got a call and my outgoing is again barred
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                                      sanjayn
                                      from Noida, Uttar Pradesh
                                      Apr 26, 2011
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                                      Address: Mumbai Suburban, Maharashtra

                                      we purchased vodafone 3G stick but its not working on my windows based PC(DELL Inspirion). we complained to the dealer but of no use. I am trying to speak to their Customar care but even after holding the line for 15 min no one is picking the phone. Isnt it pathetic...

                                      If anyone can help....
                                      sanjay
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                                        santoshgaikwad
                                        from Pune, Maharashtra
                                        Apr 26, 2011
                                        Resolved
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                                        Resolved

                                        Address: Thane, Maharashtra

                                        I have to activate VAS service. My collegue has already activated the same but it is not activated for me. I sent them so many requests, I even called at thier customer care but I am not getting any kind of help.
                                        ________________________________________________________________________________...
                                        Inspite of sending so many mails to you I have not got any help from your side. There is no use of your site corporate assist. Its worthless.

                                        I will really publish this mail over internet and will also complain in consumer court. I will also discontinue your service. Reliance is far much better than your service. Now mobile number portability is also there. I will discontinue your corporate service in our Piramal office and will convince other employees to opt for other corporate service provider since not only me but some other employees are also frustrated of your service.

                                        Thanks & Regards,

                                        SANTOSH GAIKWAD
                                        Finance Manager
                                        www.abbott.com
                                        Division Finance Abbott Healthcare Pvt. Ltd.
                                        1st Floor, DMart Building,
                                        Goregaon - Mulund Link Road,

                                        Mumbai, Maharashtra 400080
                                        India Cell +91 [protected]
                                        Fax +[protected]
                                        santosh.[protected]@piramal.com







                                        From: SANTOSH GAIKWAD/Healthcare Solutions/Piramal
                                        To: Corporate Assist <Corporate.[protected]@vodafone.com>
                                        Date: [protected]:26
                                        Subject: Re: Activation of GPRS


                                        Still no reply. There is no any assistance I am getting from you. I will be compelled to discontinue your service.

                                        Thanks & Regards,

                                        SANTOSH GAIKWAD
                                        Finance Manager
                                        www.abbott.com
                                        Division Finance Abbott Healthcare Pvt. Ltd.
                                        1st Floor, DMart Building,
                                        Goregaon - Mulund Link Road,

                                        Mumbai, Maharashtra 400080
                                        India Cell +91 [protected]
                                        Fax +[protected]
                                        santosh.[protected]@piramal.com








                                        From: SANTOSH GAIKWAD/Healthcare Solutions/Piramal
                                        To: Corporate Assist <Corporate.[protected]@vodafone.com>
                                        Date: 04/11/2011 05:16 PM
                                        Subject: Re: Activation of GPRS


                                        I am still waiting for your reply. Please revert back.

                                        Thanks & Regards,

                                        SANTOSH GAIKWAD
                                        Finance Manager
                                        www.abbott.com
                                        Division Finance Abbott Healthcare Pvt. Ltd.
                                        1st Floor, DMart Building,
                                        Goregaon - Mulund Link Road,

                                        Mumbai, Maharashtra 400080
                                        India Cell +91 [protected]
                                        Fax +[protected]
                                        santosh.[protected]@piramal.com








                                        From: SANTOSH GAIKWAD/Healthcare Solutions/Piramal
                                        To: Corporate Assist <Corporate.[protected]@vodafone.com>
                                        Date: 04/03/2011 08:14 PM
                                        Subject: Re: Activation of GPRS


                                        Dear Sir/Madam,

                                        I wonder why I am not eligible for corporate plan whereas my colleagues have already got the same plan.

                                        You have also rejected my roamlike home request. This is totally unfair and i should take decision to change my service provider.

                                        My colleagues in office are already using vodafone live @99 unlimited service. So I also become eligible for that service.

                                        Please let me know the reason behind your denial of service. And if this is going to happen then I will really complaint against you and will change my service provider as well.

                                        Thanks & Regards,

                                        SANTOSH GAIKWAD
                                        Finance Manager
                                        www.abbott.com
                                        Division Finance Abbott Healthcare Pvt. Ltd.
                                        1st Floor, DMart Building,
                                        Goregaon - Mulund Link Road,

                                        Mumbai, Maharashtra 400080
                                        India Cell +91 [protected]
                                        Fax +[protected]
                                        santosh.[protected]@piramal.com








                                        From: Corporate Assist <Corporate.[protected]@vodafone.com>
                                        To: "'santosh.[protected]@piramal.com'" <santosh.[protected]@piramal.com>
                                        Date: 04/02/2011 02:31 PM
                                        Subject: Activation of GPRS






                                        Dear Mr. Gaikwad,

                                        Thank you for your email dated 31/03/11, regarding activation of GPRS for Vodafone mobile number [protected].

                                        We regret to inform you that Vodafone Live @99 Unlimited is currently not applicable for your above Vodafone number.

                                        We request you to please refer to the table below for the Vodafone Live:



                                        Plan Name
                                        Monthly rental
                                        Free Usage
                                        Usage charges beyond FREE usage
                                        Vodafone Live 49
                                        49
                                        5MB Free
                                        10 paisa / 10 KB

                                        We request you to intimate us wish to activate Vodafone Live on your Vodafone mobile number.

                                        In order to check your handset compatibility for Vodafone live! services, please refer to the following web link –

                                        http://www.vodafone.in/Vodafone/VBS/Pages/mobileconnect.aspx

                                        We confirm that the above mentioned Vodafone mobile number is registered as a company paid account with us, hence any request for respective account should be routed through the authorized signatory of your company.

                                        As per our records Mr. Y.N Ghista and Mr. Anand Bongane, has been appointed as the authorized signatory.

                                        In case you need further assistance, please do call or email us. We’ll do our best to help you.

                                        Happy to help,
                                        Licy Palikkara
                                        Vodafone Care
                                        Contact numbers
                                        Vodafone Care : 111 or +91-[protected]
                                        For Complaints / Requests : 198 (toll free)
                                        Fax number : +[protected]
                                        E-mail : corporate.[protected]@vodafone.com
                                        Website : www.vodafone.in






                                        From: SANTOSH GAIKWAD [mailto:santosh.[protected]@piramal.com]
                                        Sent: Thursday, March 31, 2011 4:36 PM
                                        To: Corporate Assist (MUM-NE)
                                        Subject: Activation of GPRS

                                        Hi,

                                        I have taken new vodafone connection under corporate plan. Kindly activate my GPRS connection as below for unlimited usage.

                                        "ACT VLU 99"

                                        Thanks & Regards,

                                        SANTOSH GAIKWAD
                                        Finance Manager
                                        www.abbott.com
                                        Division Finance Abbott Healthcare Pvt. Ltd.
                                        1st Floor, DMart Building,
                                        Goregaon - Mulund Link Road,

                                        Mumbai, Maharashtra 400080
                                        India Cell +91 [protected]
                                        Fax +[protected]
                                        santosh.[protected]@piramal.com




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                                        Aug 13, 2020
                                        Complaint marked as Resolved 
                                        Dear Sir/Madam,

                                        I, Ankita Jain, am using vodafone number +91 [protected]. On 20th April, 2011 at 7:32pm I activated Blackberry service on my phone by sending an SMS ACT BIS15 on 111. The company has deducted the amount from my balance but the service is still not activated on my phnone. Moreover, the customer care service is extremely disappointing that too when they charge for the call to customer care executive .I called nearly 7-8 times to check for the service, and each time my call was put on hold saying that my call is being transferred to their senior manager. It has been more than 24 hours now and the problem remains unattended at their end with no response.

                                        Kindly do the needful at the earliest.

                                        Regards,

                                        Ankita Jain
                                        [protected]
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