[Resolved]  Vodafone — fraud in bills and misbehavior of staff

Address:

Thane, Maharashtra

I am using Vodafone since January 2010 as prepaid. Than I got call from the company that I am a genuine customer and they advise me that change my plan from prepaid to post paid and I will get the bumper prize i.e. Samsung mobile, laptop, or L.C.D TV. in the bills payment. First bill was nominal and I was agreed it was good and I was happy that time but when I got the second bill they had directly charge 200 Rs. for flash massage and I had made complaints and visited the Vodafone store at church gate Mumbai. There I contact with Mr. Karan he had talk in such a rude way as he is the owner of the company than I talk with Mr. Mahesh he was executive he was roaming in the store he just talk that I am beggar and went to their store. Than I had complaint on customer care at 111 they said they had noted and will take action and refund the charges but nothing I got I just waste the time and money. Than I waited that one day will come and they will improve the service but not. even I got beyond bhayender they charge roaming charges. Now I am fade up of the company. Now I want to port out from the company and I want to change from Vodafone to Tata docomo. I visited Tata docomo gallery at thane (west) they cooperate me and said to submit the document in that they want full and final payment of last two bills so I visited again the Vodafone gallery at thane (west) near malhar cinema on Monday on 09.04.2012 there I had taken the token and the number was 109 I was called by Mr. Sumit and I said I want to port out from Vodafone so I want to hard copy of bills so he first deleted my facilities which are given by the company and said they are not able to submit the hard copy you can call to customer care and get it the I meet Mr. Hamza he was roaming here and there as he was the head executive and I also requested him to give me hard copy he also rudely reply instead of convincing the customer not to port out they misbehave. I had still not got the copy and they are charging me the calls at a very high rate.
I request to the Honorable court help and make me change of company from Vodafone to Tata docomo as this number is with my relatives and business associates, business executive that why I don't want to change my number. My number is [protected].