Vodafone India Complaints & Reviews

My self Manoj Kumar. My mobile no. is [protected]. I got a SMS from VM-Offer on[protected] that "123 ka safar hai suhana, holi par hai sabb mast toh masti bhari duniya mein kho jaane ke liya dial karein 123(toll free)". I dialed 123 than IVR speak press 1/2/3 for english/hindi/punjabi. I press 2 for hindi & listen the call only 26 seconds and after that I disconnect the line without any press of any KEY. Next day[protected] I got another SMS that "hello, as per your request, Vodafone MISSU Alert Pack has been activated. Rs. 30 has been charged as service rental for 30 days. The service will get renewed on[protected]. To cancel send CAN MISSU to 144". I just dial 123 & Rs. 30 deduct from my balance. What this kind of chor bazari?????? Neither kindly nor please just credit Rs. 30 in my balance & stop your stupid MISSU service.



Manoj Kumar

[protected]

Hi

I am Ajay Kanitkar, my mobile number is [protected], I am using this vodafone prepaid connection from more then one year. I want to switch to postpaid services but with some other service provider(IDEA) as I am not getting the desired plan into Vodafone, I have given my first port out request on 28th February 2011 and today is 25th March 2011, till now I have given request for more then 12 times but every time I place a request the same is rejected by Vodafone. Every time they reject the request with a 2 reason.
1.Due to some contractiual obgligations and 2, doner code does not match with porting code, at the end of this mesage they write that call our customer care at 111 or visit to the nearst store. I have atleast contaced 12 times the 111, requesting for details on what obgliations are their due to which my number is not porting out and which I can remove. But every time I get this confirmation that please give request for one more time you will not face problem this time.

I think Vodafone should shut down their operations because they are not able to manage their customers. customers like me who are baging and requesting for help are cheated badly by VODAFONE, even I have tried to visit VODAFONE store but i managed to went late by 5 min. and due to which the gaurd has insulted me and didn't allowed to me to get into the store for my problem. my office hours does not allow me to visit the store on weekdays to I am not able to visit the store now.

Please help me with the solution, how can I take a legal action against VODAFONE. even I would like to highlight this issue to Media.

the way vodafone is treating me I would suggest that no one in this country should purchase VODAFONE connection.

I am kamlesh, a prepaid vodafone user.
As I Deactivate my subscription i.e., world cup message service.
The next day this service automatically gets activated.
I have already compliant vodafone customer care about this problem, they just gave
me assurance this would be resolved.
This bloody msg service from 567889 is charging me Rs:5 per match.
I am just suck of this .I am planning to switch my SIM to Reliance
please If any body could suggest me or if you could mail me at my emailID: [protected]@gmail.com

phone no:[protected]

Dear sir,
This is A.Balakrishnan, VIT University vellore, I bought a vodafone usb 3g data card on 23 of march 2011, and i sent 3g activation message also but i could`t connect to 3g service, so i called to vodafone customer care, they told that there is no 3g service in vellore, but in vellore vodafone launched 3g service in two tower that towers are situated near VIT university, and in my mobile also it showes the 3g tower signel when i manualy search the net work, more than that some staffs came from vodafone and they showed the demo of vodafone 3g so only i bought 3g usb stick, today[protected] i calleed to vellore vodafone service and i directly met him. his name is mohan who is working in vellore for vodafone. he told that he send a email to concern department yesterday night[protected] at 09.37pm, but there is no response from vodafone. so i called to combature head office and i registered my complain, but still now thhere is no response from vodafone.
i am worrying lot for this, how can a multinational company can be like this, i spend 2100 for my usb stick i dot know what to do, so i am requesting please take action immediately

Other details:
mobile number-[protected]
sim no[protected]

I have a Vodafone dongle, model K3570-Z which i purchased 19-march-2011 with unlimited plan @ of price 500/- pm. i got it activated 24-march-2011, with in 24 hours my connection was closed. i called customer care and got the information i have used my maximum usage and my connection is barred. at the time of purchase i have been told that my plan is unlimited downloading. but i m facing the problem with my dongle now. my Vodafone dongle number is [protected].my contact number [protected]. so please i am looking forward for your utmost reply.


Regards
Neeraj Taneja

Useless customer care

I am Ravindra one of the customer of "Vodafone" having a mobile number-[protected] suffering from the worse services just because o[censored]seless "Customer Care Services.
My purpose of writing is only to tell other people of Vodafone how much Useless company management you are having in Mumbai, no one is sincere here in working.
since last few months and I am unable to talk to the...

Myself Ritika Khurana, a customer of vodafone services. I have converted into vodafone from dolphin this january. My mobile no is [protected]. On 6th of march i used internet via wifi, but they deducted 100 for no reason. I tried customer care but that is the worst customer care i have ever seen. Then after few days if i send msg to more than 12 persons they deduct my balance. They have done it thrice. Even today they did the same. I have lost my rs 200 like this. I am not getting any response from their customer care. Its really not helping in any sense. If such negligence will continue, i am afraid to say that i have to leave vodafone and move the service provider with better customer care service.
Please address my query and reply asap on the no mentined above & my email id is [protected]@gmail.com

Thanks

Hi All,

Please be advise, I have raised a PORT-OUR request for my Vodafone # [protected] several times, but it has been denied from your end every time, I have also visited your stores each time when you dint approve the port-out request.

I want an explanation on this issue. What actually is wrong with my number its not a fancy number. Why are you not approving my request.

I am not a fool to visit your store and tell them about my request. Every time I visit they say me theses time the request will be approved.

Make sure this time I am given a proper reply and the reason for rejection.

My intension in writing this Complaint.... to make other understand what problem they will face while the want to PORT-OUT..... so its better to take a new connection instead vasting time with VODAFONE.

Dear sir,

I am Amit kumar chauhan my vodafone number ([protected]) from New Delhi-110008 i am useing model number nokia N95 & i am faceing problem with vodafone service CALL DIVERT is not being done by your end when i am trying to activate CALL DIVERT its shows me request rejacted i have already five (5) time complaints on vodafone custmor care this is complaint num[protected] date 21/03/2011 at arround 10pm

you are requested solve my problem as soon as possibale.
plz take this seriously.

Regard's
Amit kumar chauhan
[protected]
[protected]@yahoo.com

I am using Vodafone Cellphone Connection and I am trying to port to BSNL. But whenever, I send a porting request to 1900, the message is not getting delivered and remains as PENDING.
If anybody knows where I can lodge a complain it will be useful.
I am not at all interested in continuing with VODAFONE.

Dr. M J Davidson
Asst prof, Mech. Engg. Dept,
NIT Warangal.
[protected]@yahoo.co.in

Hi,

This is Abhinav Mishra. My contact No. is [protected]. I want to port out from the Vodafone services. But Vodafone is not allowing me to post out. They are indulging me in contractual agreement Obligation. I paid all the dues and deactivated all the addon services. But still they are not giving me specific reason not to port out. I went to the Vodafone shop on 19th March2011 at hyper city mall they canceled the contractual agreement on my #. They assured me that the contractual agreement is deactivated from now onward. But today as on 24th March2011 i call the customer care and again to confirm. They told me that it is again activated on 23rdMarch2011. I asked for the reason but they fail to give me clarification. Kindly give the solution for this harassment. I found the Vodafone services are worse.

Thanks!
Abhinav Mishra
[protected]

Hi,

For last more than a month, I have been trying to follow up with Vodafone store rep for an issue on which I have got no updates from him despite repeated follow ups.
The problem is that I have not been able to make any local or STD calls from my cell despite changing the SIM card and putting the SIM in a different handset. The irony is that I am not able to make any calls to vodafone customer care number also. The Vodafone store rep named Hamza who works in Kandivali East, Thakur Village (Mumbai) store told me that the technical team is looking into it howeverit's been more than 2 weeks that he has not been updating me.. the problem is I can't even get through to his number from my cell. The message that I get is either "Network busy" or "Error in connection" however i can receive calls from any number though. I have been messaging this store rep who does not update me on this issue.

Please help me else i will get rid of your services and share my bad experience with all my known people around.

Note : Have already sent mails to vodafonecare.[protected]@vodafone.com; Sushma.[protected]@vodafon​e.com and vodafonecare.[protected]@vod​afone.com however no response from anywhere at all.

Terribly dissappointed customer

Sapna ([protected])

Hello,
This is Manjunath G N from Bangalore having Vodafone postpaid connection with mobile number [protected]. i have requested their executive to let me know the procedure for MNP and the amount to be paid by calling their Customer care in January. I have placed 'n' number of complaints on the same. every time, i will be told that their executive will get back to me with in 24 to 48 hrs of span. but, i wont get any calls from them. I have written mail to 'Corpcare.[protected]@vodafone.com' too 10 days back. i didnot get any response for that also. So, i request you to take serious action against them and teach them a lesson so that they wont repeat doing same. Thanks in advance for your help. Please, help me to get rid of this hopeless vodafone network as soon as possible. you can contact me in the above said number for any further information.

I hold a mobile no. [protected].
I had given a request for the waiver of my late payment charges of Rs. 100 for the January Month bill in January, had spoken to the customer care executive on the Vodafone care and he assured me that it will get waived off but it was reflecting in the month of February and again I had given a request for the same in March also where there was again the late payment charges were reflecting. So ideally i should given a waiver of 200 in my March bill.

I had called up regarding the same on 22nd March 2011, when I have shared my query with the Customer Care Executive (Vipin) he said he would transfer the call to his senior and he asked me to be on hold, which lasted for 45 mins. But even after 45 minutes (I think, its again the source of income for Vodafone now, since customer care calls are chargeable) also there was no answer, again I called back and some other Customer Care Executive (Raj) picked up the call and again he kept me on hold for 23 minutes, but there was no response. I called up again then the CCE (Ajmer Singh) transferred me to the Supervisor (Harish) who listen to me and assured me with the request no. [protected] that it will get waived off. When I inquired about the Black Berry rent which was charged in advance for the 2nd month and was suppose to get adjusted in the 2nd month bill, the supervisor was also not aware about the plan or the procedure and disconnected the call.

I think this is enough for anyone to avail the mobile number portability and switch over from Vodafone.

The services of Vodafone really SUCKS.................

I have been hammered by junk SMS from multiple sources, including BA-560007, LM*, etc for the past 3-4 weeks. As of today morning, a new form of Spam seems to have emerged - sending a Network Notification message for car scratch cleaning services! This is just beyond belief..aren't such "Network Notification" messages supposed to be sent just by your Network carrier?? So what level is Vodafone falling to or is this just a rogue employee? Regardless, Vodafone needs to keep a better check..

Hi,

I have been receiving an invoice from Vodafone for a number "[protected]" since last 3 months at my office address. I never applied for this connection and i think somebody submitted fraud document on my behalf. I am not sure how come Vodafone verfication department activated this number without proper verification. I was out of country (in USA) between 19th Nov '10 till 19 Feb '11 and i have stamp on my passport from immigration and air tickets for proof. Their billing department has been sending invoice to me repeatedly even though i informed their customer service department as soon as i arrived to india. Now i would like to file a case on the ground of fraud verification and mental harrasment and claim for compensation. Please let me know procedure to do so.

Thanks!
Sudhir Kumar
[protected]@gmail.com
[protected]

My name is Madhusudhana and I am a Vodafone customer from past 4 Years my mobile no is [protected] (corporate connection)

I have received a bill this month with an amount of 1446 which is very surprising , When I called up the customer care the executive told
That an ISD call to some country (I do not remember the name) is made on 27th and 28th of feb which costs 1130 Rs

I have not made any ISD calls from my mobile phone not I share my phone with my family members ,

If you see my past 4 years bill record I am sure I have not used the ISD facility at all.

I have registered a complaint in Vodafone stores regarding the same and the complaint no is [protected]

All my 4 years trust in Vodafone is gone for a toss.

MYSELF KRISHAN GROVER MOBILE NO [protected] WHO HAS STILL NOT RECEIVED HIS POSTPAID MOBILE FOR THE PERIOD (FEB 06 2011 THROUGH MARCH 05 2011) TILL DATE. I HAVE SENT ATLEAST 21 MAILS AND SPOKE TWICE TO CUSTOMER SERVICE REPRESENTATIVE ALSO BUT IT PROVED AS FUTILE EXCERCISE. EVERY MONTH I HAVE TO SPEND ATLEAST FOUR TO FIVE HOURS AND EXCHANGE SUCH IRRITATING MAILS.

I WOULD LIKE TO RELAY FOLLOWING MAIL SENT TO VODAFONE JUST FOR RETRIEVING MY MONTH POST BILL OF MY MOBILE FOR WHICH NONE OF NODAL OFFICER RESPOND . CUSTOMER SERVICE REPRESENTATIVE SEND THEIR REPLIES WITHOUT READING THE MAIL IN FULL AND SEND STEREO TYPE MAILS AND THEY FORGET. EACH TIME NEW CUSTOMER SERVICE REPRESENTIVE RESPOND WITHOUT GOING THREAD OF MAILS.
REFER COPIES OF MAILS SENT TO NODAL OFFICER/CUSTOMER SERVICE AS BELOW.

KINDLY ADVISE STATUS OF SUBJECT BILL FOR THE PERIOD FEB 06 2011 THROUGH MAR 05 2011

I HAVE STILL NOT RECEIVED THIS BILL INSPITE OF MY REQUESTS SENT TO YOU.

I FACED SAME PROBLEM LAST MONTH ALSO .
KINDLY NOTE NO DELAYED CHARGES WILL BE PAID IN THIS REGARD
DUE DATE OF PAYMENT IS MAR 24 2011, BUT BILL IS STILL NOT RECEIVED.

IF YOUR OFFICE CLAIM TO HAVE DELIVERED THE BILL, KINDLY SEND ME ACKNOWELGEMENT OF THE PACKET DELIVERED URGENTLY
KRISHAN GROVER
From: Krishan Grover Kotak Prime
Sent: Friday, March 18, 2011 11:11 AM
To: 'vodafonecare.[protected]@vodafone.com'; 'id-nodal.[protected]@airtel.in'; 'vivekg.[protected]@vodafone.com'; 'Sushma.[protected]@vodafone.com'
Subject: NON - Delivery of Vodafone bills for your Vodafone number [protected] [REF:[protected]] -ORIGINAL BILL STILL NOT RECEIVED
Importance: High
Vodafone Care

PLS GO THROUGH FOLLOWING MAIL AND SEND ME REPLY FOR EACH POINT PER RETURN MAIL.

KINDLY ENSURE WE DO NOT GET STEREO TYPE MAILS FROM CUSTOMER SERVICE DEPARTMENT ADVISING
SAME CONTENTS THAT BILL HAS BEEN DELIVERED.

IF BILL IS DELIVERED, WHY PROOF OF DELIVERY IS NOT BEING PROVDED TO CUSTOMER INSPITE OF MY REQUEST
SENT TO YOUR OFFICE
KINDLY HELP YOUR CUSTOMER - REFER BELOW MAIL

CC:Shivani Taneja
Vodafone Care
Thanks for your mail received just now.
Kindly see reply as below on Vodafone service issues not resolved inspite of my reminders over mail and telephonic discussions with your customer service representative.

1. FIRST OF ALL I REQUESTED FOR LATEST BILL FOR THE BILLING CYCLE FEB 06 2011 THROUGH MAR 05 2011.

WHAT IS RECEIVED

2. THREE INDENTITICAL BILLS FOR THE MONTH OF JANUARY 2011 WHICH ARE ALREADY PAID. (No request was made for these bills at all)

NOW WHAT I DID:

3. I CALL YOUR CUSTOMER SERVICE REPRESENTATATIVE AT [protected] AND 111 AND SPOKE TO NIBIL AROUND 05.15 PM ON MAR 7 2011 AND REQUESTED

FOR LATEST BILL FOR THE MONTH OF MARCH 2011 AND I WAS INFORMED THAT THIS BILL SHOULD REACH WITHIN 72 HOURS.

DO YOU KNOW :
4. THAT I DID NOT GOT BILL FOR THE PERIOD JAN 06 2011 TO FEB[protected] NEW RECEIVED AND
PAYMENT ALSO MADE FOR RS. 901/- .

THERE WERE 21 MAILS EXCHANGED AS REMINDER WITH VODAFONE REQUESTING FOR THIS BILL.
SINCE THIS BILL RECEIVED AFTER DUE DATE - HENCE DELAYED PERIOD CHARGES ARE LEVIED IN THE ATTACHED BILL.

MAY I NOW THE REASON FOR LEVYING THESE DELAY PERIOD CHARGES IN THE CURRET BILL FOR BILL NOT RECEIVED BY CUSTOMER AND WHEN THESE WILL GET REVERSED.
CUSTOMER DID NOT RECEIVE BILL AND WHY SHOULD HE PAY DELAY PERIOD CHARGES ALTHOUGH
THERE WERE 21 MAILS EXCHANGED WITH YOUR OFFICE REQUESTING VODAFONE TO SEND BILL

WHAT IS REQUIRED:
5 KINDLY SEND ORIGINAL VODAFONE BILL FOR THE PERIOD FEB 06 2011 THROUGH MARCH 05 2011

URGENTLY BY MONDAY POSITIVELY

PAYMENT OF CURRENT BILL - MAR 2011
6. AS REQUESTED EARLIER ALSO PAYMENT OF MAR 2011 BILL (FEB 06 2011 THROUGH MAR 05 2011)

WILL NOT BE MADE UNLESS ORIGINAL BILL AS MENTIONED IN POINT NUMBER IS RECEIVED BY ME.

THANK YOU

KRISHAN GROVER

Dear Team,

waiting for your feedback

Pls Give the details of Incoming & outgoing calls of Vodafone Prepaid [protected]
Card holder :- Shamim Begum
Address :- New Baiji Pura Indira Nagar Aurangabad Maharshtra
if any query Pls Contact me on [protected]

Regards,
Shaikh

I use blackberry handset the day i have subscribed for unlimited blackberry internet plan.{rs 399} still my balance was wrongly deducted still, i hve deactivated black berry plan,gprs n vodafone live in short no relation with internet or gprs still till todays date my balance is been cutted, i came to knw about this when i typed five to 111,
regarding this i have mailled to the customer care through mail, visiting gallery regularly as if its my duty,n hve called to the customer care no. my problem is not solved, no revert, from last two months and they have also blocked my no so that i cannot call them again again had a talk with one of his superviser zubin and vodafone gallery{goregaon-w} executive-huzefa who has given meh wrong promises..n i have been harresed i am in big loss, want them to solve my problem n refund meh with suitable and fair interest.Other wise will surley drag them to consumer court.

Regards
Dhwani shah
[protected]