[Resolved] Vodafone / Mobile Services — breech of trust | |
Dear Mr.Goel, Thank you for your e-mail dated 17/04/09 regarding the new Vodafone number. We sincerely regret the delay in replying to your e-mail and the inconvenience caused to you. This is with reference to your communication with our executive regarding the New number from Vodafone on 24/04/09, we regret to confirm you that we would not be able to provide you the New Vodafone number with the last five digit 70000 free of cost. We at Vodafone believe in customer satisfaction. Please be assured, that we are committed to providing you and all of our customers with the highest standards of service in the industry. Looking forward to providing you with the best of our services at all times. In case you need further assistance, please do call or email us. We’ll do our best to help you. Happy to help, Heena Iqbal Vodafone Care Contact numbers* Vodafone Care : 111 or +91-[protected] (Toll free from Vodafone mobile phones within the home network) Fax number : +91-[protected]/[protected] E-mail : vodafonecare.[protected]@vodafone.com Website : www.vodafone.in From: VINOD GOEL [mailto:vinod.[protected]@hotmail.com] Sent: Friday, April 17, 2009 12:02 PM To: VODAFONECARE DEL (DEL); NIDHI NODAL (DEL); SANJAY S DELHI Cc: [protected]@trai.gov.in Subject: RE: Activation of the Vodafone number(final request) Importance: High Dear All, As of now i have not recieved any single call or mail response except automated mail response from you. i think it is not an serious issue for you people, just these are your words only that we believe in customer service only, anyways kindly let me know that you are going to take any action in this regard or not. you have commited three times that you will get back in 24 hours, 48 hours but i have not recieved any call from your side as of now. this is my last reminder to you, otherwise i have to choose another option in that they care customer problems may be media, consumer court etc. Warm Regards, Vinod Goel <mailto:vinod.[protected]@hotmail.com> vinod.[protected]@hotmail.com [protected] _____ Subject: Activation of the Vodafone number Date: Tue, 7 Apr 2009 15:32:26 +0530 From: VODAFONECARE.[protected]@Vodafone.com To: vinod.[protected]@hotmail.com Dear Mr.Goel, Thank you for your e-mail dated 04/04/09 regarding the activation of the Vodafone number. We sincerely regret the delay in replying to your e-mail and the inconvenience caused to you. We would like to confirm to you that we have forwarded the details of your request regarding the new Vodafone number, to our Specialized Vodafone Care Team. We request you to kindly provide us 48 working hours to get the same checked and revert back to you. Assuring you with the best of our services at all times. We at Vodafone believe in customer satisfaction. Please be assured, that we are committed to providing you and all of our customers with the highest standards of service in the industry. Looking forward to providing you with the best of our services at all times. In case you need further assistance, please do call or email us. We’ll do our best to help you. Happy to help, Heena Iqbal Vodafone Care Contact numbers* Vodafone Care : 111 or +91-[protected] (Toll free from Vodafone mobile phones within the home network) Fax number : +91-[protected]/[protected] E-mail : vodafonecare.del <mailto:[protected]@vodafone.com> @vodafone.com Website : www.vodafone.in <http://www.vodafone.in/> _____ From: VINOD GOEL [mailto:vinod.[protected]@hotmail.com] Sent: Saturday, April 04, 2009 7:32 PM To: VODAFONECARE DEL (DEL); NIDHI NODAL (DEL); SANJAY S DELHI Cc: [protected]@trai.gov.in Subject: RE: Activation of the Vodafone number [protected] Dear all, Below in red is the reply that i have recieved from Bigtel IT Solutions pvt. ltd. in response of my concern. I am forwarding the same reply in a separate mail as well. I would like to draw your attention to the carefulness of the bigtel which i think represents vodafone in the public. In the below reply they have quoted the number incorrectly which they had promised to provide me. The number which was promised to be made available to me was [protected] and not [protected]. The reason why i am sending you there reply is because i want to show you people that how well they are carrying out there business. This goes to show that how careless they are when they make promises like these to customers on behalf of vodafone. This brings bad name not to Bigtel but to Vodafone because it is your name which is being used by them. As far as there offer of refunding the money is concerned this offer is not at all acceptable to me. I would like to tell you one thing that i am not going to deal with BIGTEL anymore as I dont have any faith in what they say or commit. What i simply want is that i should be provided the number which i have already paid for. In case it has been alloted to someone else than what i can do for you is to accept some other number having last five digits as "70000". Hello Sir, We apologies for the inconvience and would like to inform you that we have terminated that executive who had committed you this no [protected] & we will ensure that same will not happen again in future. please provide your address where you wants to receive your refund money For any details please contact: [protected] Regds Bigtel Warm Regards, Vinod Goel <mailto:vinod.[protected]@hotmail.com> vinod.[protected]@hotmail.com [protected] _____ Subject: Activation of the Vodafone number [protected] Date: Wed, 1 Apr 2009 13:54:46 +0530 From: VODAFONECARE.[protected]@Vodafone.com To: vinod.[protected]@hotmail.com <http://gfx1.hotmail.com/mail/w3/ltr/i_safe.gif> Dear Mr.Goel, Thank you for your e-mail dated 28/03/09 regarding the activation of the Vodafone number [protected]. We are sorry for the inconvenience caused to you and will make sure that necessary action is taken as soon as possible. We would like to confirm to you that we have forwarded the details of your concern regarding the activation of the Vodafone number [protected] to our Specialized Vodafone Care Team. We request you to kindly provide us 72 working hours to get the same checked and revert back to you with the feedback. Assuring you with the best of our services at all times. We at Vodafone believe in customer satisfaction. Please be assured, that we are committed to providing you and all of our customers with the highest standards of service in the industry. Looking forward to providing you with the best of our services at all times. In case you need further assistance, please do call or email us. We’ll do our best to help you. Happy to help, Heena Iqbal Vodafone Care Contact numbers* Vodafone Care : 111 or +91-[protected] (Toll free from Vodafone mobile phones within the home network) Fax number : +91-[protected]/[protected] E-mail : vodafonecare.del <mailto:[protected]@vodafone.com> @vodafone.com Website : www.vodafone.in <http://www.vodafone.in/> <http://gfx1.hotmail.com/mail/w3/ltr/i_safe.gif> _____ From: VINOD GOEL [mailto:vinod.[protected]@hotmail.com] Sent: Saturday, March 28, 2009 11:59 PM To: VODAFONECARE DEL (DEL); NIDHI NODAL (DEL); SANJAY S DELHI; [protected]@trai.gov.in Subject: COMPLAINT Dear all, Mein bahut pareshan aur disappointed hoon isliye ye request bhej raha hoon, mein apko brief mein apni problem batata hoon . Mere pass sammer aur azim ka phone aya ([protected]/[protected]/[protected]) in numbers se., unhone kaha ki mein Vodafone se bol raha hoon, apko Vodafone add on connection provide kar raha hai, to meine kaha ki mujhe choice ka no chaiye, aur meine bataya ki mujhe last mein 70000 chaiye, unhone check kiya aur kaha ki mil jaiyega aur unhone mere liye [protected] block kar diya, meine phir unse pocha ki mil jayega na, aur iskelie kuch extra to nahi dena padega to unhone kaha nahii sir sirf apko 250 rupee dene hai, iske alawa kuch nahi dena aur no apko hi milega humne apke naam par block kar diya hai aur next day activate ho jayega meine kaha dhik hai to unhone apna executive bheja jise meine apna photo id diya aur 250 rupee diye, aur usese bhi pucha ki mujhe aisa commit kara gaya hai ek bar phir se confirm kar lo to usne kaha ki nahi sir agar bola hai to mil jayega meine uska id proof ka copy liya aur ek letter per sign karvaya jisme sari communication mention hai aur uske sign bhi hai .uske jane ke baad dusre din evening ko phone aya ki sir aap no. activate kyon nahi kara rehe, to meine kaha sir aap ki taraf se koi call nahi aya aur mein apke no. per phone kar raha tha to call not allowed aa raha tha, anyways meine kaha ki mujhe wo hi no chaiye jo apne mujhe commit kiya tha to unone kaha sir wo kisi aur ne book kara liya, meine kaha ki meine apse 10 times pocha tha fhir bhi kaha mil jayega ab aap kaha rahe hai koi aur no le lo, meine kaha mujhe last mein 4 times zero chaiye to unohene kaha ki usme kya sona chandi latka hua hai aur bahut battamiji se baat ki. Mein proof ke toor par Letter Bill receipt Sim no Executive photo id Ka scan copy bhej raha hoon. Ab aap logo se meri request hai ki mujhe insaaf dulao aur is jhoot bolna, dhoka dena, mentally torcher karna, time waste karna, sabko band karwao stick action le kar. Warm Regards, Vinod Goel <mailto:vinod.[protected]@hotmail.com> vinod.[protected]@hotmail.com [protected] _____ So many new options, so little time. Windows <http://www.microsoft.com/india/windows/windowslive/messenger.aspx> Live Messenger. *DISCLAIMER* This message and any files or documents attached are confidential and may also be legally privileged or protected by other legel rules. It is intended only for the individual or entity named. If you are not the named addressee or you have received this email in error, please inform the sender immediately, delete it from your system and do not copy or disclose it or its contents or use it for any purpose. Thank you - Vodafone Essar. Please also note that transmission cannot be guaranteed to be secure or error-free. _____ The new Windows Live Messenger. You <http://www.microsoft.com/india/windows/windowslive/messenger.aspx> don’t want to miss this. *DISCLAIMER* This message and any files or documents attached are confidential and may also be legally privileged or protected by other legel rules. It is intended only for the individual or entity named. If you are not the named addressee or you have received this email in error, please inform the sender immediately, delete it from your system and do not copy or disclose it or its contents or use it for any purpose. Thank you - Vodafone Essar. Please also note that transmission cannot be guaranteed to be secure or error-free. _____ So many new options, so little time. Windows Live Messenger. <http://www.microsoft.com/india/windows/windowslive/messenger.aspx> *DISCLAIMER* This message and any files or documents attached are confidential and may also be legally privileged or protected by other legel rules. It is intended only for the individual or entity named. If you are not the named addressee or you have received this email in error, please inform the sender immediately, delete it from your system and do not copy or disclose it or its contents or use it for any purpose. Thank you - Vodafone Essar. Please also note that transmission cannot be guaranteed to be secure or Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 4 Comments | |
Comments
I do not have any alternate number. You have to call me on the same number
Why is it that I have to visit the nearest Vodafone Store for assistance? Why is it that my complaint cannot be resolved after you have known about the same. And for your kind information, I have already written to vodafonecare.[protected]@vodafone.com several times with a copy to your nodal officer and appellate authority. But I am really frustrated and aghast by your poor response. And when the mobile no. of your nodal officer and appellate authority being displayed in your website i.e. [protected] ext. 8300 is being dialled, it is being told that the number is invalid. Isn't it disgusting ? I have been complaining to vodafonecare.[protected]@vodafone.com since almost a month and there has been ABSOLUTELY lukewarm response to it. Even your toll free no. 198 does not register any complaint as you have told. GOD save Vodafone and its subscribers.
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Vodafone / Mobile Services — Deduction of balance from prepaid A/C
Money has been dedcuted from my prepaird account of Vodafone Mobile no. [protected] and my present account balance is negative. When customer care was contacted I was told that due to net browsing from 16 Aug 2011 to 31 Aug 2011, the balance has been deducted. However I did not do any net browsing and asked Vodafone to provide me with evidence. I have written emails to their nodal officer and appellate authority also. But I am yet to receive any satsifactory response from Vodafone. Moreover the information given in their website is confusing and false w.r.t. contact nos. of their complaint cell and nodal officer / appellate authority. for e.g. their nodal officer no. is [protected] ext. 8300 (as per their website), but when this no. is being tried from BSNL landline, it is shown to be an invalid number.