[Resolved] Vodafone — worst service and r block

linux65

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra

To Whom It May Concern:

This is to inform my mobile no [protected] ivr is block when I try to reach customer care. ,

when I called on [protected] from another mobile call got connected but when I had word with executive he said “yes u r ivr has been blocked and I will ask my team leader regarding this and it will get activated you have called more than 10 times so its blocked”

If its like this then whts the use of providing customer care support and now days you ppl are charging 50 paisa for 3 minus I think Vodafone must change slogan to unhappy to help and really I m not at all happy with Vodafone customer care support now why I have called more than 10 times have you ever ask ???????? no ,

CLARIFCATION FROM MY END WHICH YOU MUST UNDERSTAND

I had called you more than 10 times as your executives said me its coz of wrong information’s and different different solutions were provided regarding 49 rs unlimited plan to local Vodafone no my plan was suppose to get activated by 25 as per my bill cycle as said by executive on 16/09/2010 docket no was [protected] [protected] and which is got activated on 26 in real ,another fault was when I visit goregaon galley 1 gentleman said sir u must buy a new connection and then and then only we can provide you this service I said him above mentioned docket no then he said no sir its not possible your pack will go in error ,so again I called on 111

Now I want clarification regarding this if you cant provide proper solution in one shot then you ppl are not suppose to block my ivr

now my 49 rs unlimited services is activated and ivr got block finally so please avoid such kind of thing in future

But as far as http://www.vodafone.in/existingusers/postpaid/offers/pages/offers_landing_mum.as...⇄ click on unlimited calls to local Vodafone ,

here as per terms and conditions are given for selected plan as I m using my op 99 I was eligible for that pack so to confirm again I called on 111 so this was the scenario

and now really I don’t know why each and every time you are giving trouble to the customers really horrible service coz of this really frustration level gets increase look into this matters and give me clarification on this

REGARDS

SAGAR DATTARAM DALVI

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Aug 13, 2020

Complaint marked as Resolved

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Comments

i have an complain

from Gurgaon, Haryana

dear sir i am an customer care executive of vodafone of another circle i would like to inform that i[censored] cal to 111 or 198 vodafone has to pay approx 3 rs to us for just pick the call that that is the reson why ivr will get blocked...
another thing _ i[censored] are not clear abt any information provided on 111 or 198 u are not supposed to disconnect the call u always can ask to esclate the call to supervisor and there are many leavels..for taking ur call.bcoz we are for u.
and i know that may be problems with u but remember one thing vodafone cant change his rules for an single customer but i[censored] are really desearving customer then we always have an option u can mark a mail to our Nodal officer abt ur inconvenience..he will help u in a time which u can't belieave that what we can do for u.
and last thing u know why i am giving all this comments to u???

bcoz i have proud to be a part of vodafone and really we are "happy to help"

u always mark me mail at
ganesh.kvk.[protected]@gmail.com

stes.sinhgad

from Chandigarh, Chandigarh

Mr ganesh the so called happy to help

i had a problem with my vodafone number too a bb cell 9860, the settings had a issue...
called 198 3 times and i was blocked, u ppl do tht alwys i have been block 2-3 times...
wht if the range goes or due to some oder reason the call gets cut...

right now i called 198 got a solution for rs1 pack but it didnt work... called back again to check if der is any oder way... no sooner the lady said hi the call got disconnected..!!!

guess wht Mr happy to help I AM SCARED TO CALL 198 AGAIN COZ I KNOW I WILL BE BLOCKED for 15 days!!

praveen3233

It's nishant kumar singh i am disappointed with vodafone services.I am having issues related to my vodafone postpaid number [protected].Vodafone care executive has done fraudism with me.On 13th of sept 2013 i received a call from vodafone care executive saying that sir we have an offer for you on postpaid connection now you can convert your vodafone prepaid number into vodafone postpaid number with best monthly tariff plan or talk plan.I told him to explain about talk plan he told me that your monthly rental will be of Rs 149 and you will get 600 mins std+local calls free and 400 sms local+national free per month without any security deposit after confirming again i told him ok send your executive for collecting documents.

On 15th of sept 2013 they activated my number into postpaid on the sim they provided me.I was happy that my number has activated with best talk plan but on 17th of sept 2013 when i checked my vodafone postpaid number account details i was totally shocked as according to their commitment they had not given me the tariff plan they promised on my number before activation.

Instead of Rs 149 they activated of Rs 199 monthly rental and even benefits they offered me was also changed instead of 600 mins they are giving 150 mins free calls per month and 100 sms. This is not fare you guys have done fraudism with me and cheated me.Such a big firm is playing cheap tricks with customers.If it was matter of lakhs or crores one can think its a big amount so you are cheating customers but it's the matter of only Rs 100 or 200 in such a small amount you are playing fraudism with your value able customers.

I am using four numbers on your network and the monthly rental is same on all the numbers with benefits.Monthly rental is Rs 149 and 600 mins free calls std+local per month and 400 sms national+local free per month on my numbers [protected], [protected] [registered on the name of nishant singh] [protected], [protected] [registered on the name of sumintra devi].

Now you must think that after getting these benefits on my four numbers why i will activate monthly rental of Rs 199 on my fifth number [protected].Your guys told me that your monthly rental will be of Rs 149 and you will get 600 mins std+local calls free and 400 sms local+national free per month without any security deposit after confirming i activated my number [protected] into postpaid.

Now you have changed my monthly rental and benefits that was promised by you.Because of poor service i closed my number [protected] and i think if the situation will remain same then slowly i will have to leave your network or close my numbers permanently.So, its my request please look into the matter and activate my tariff plan with benefits that was promised by your executive as soon as possible.

Otherwise i will have to close my numbers as my previous number [protected] was closed.Do not disappoint customers you should think you are because of customers that are using your network.Such a big firm has given you facilities for satisfying customers not for disappointing customers.