Vodafone India Complaints & Reviews

Dear Sir,

I have purchased Vodafone Sim on May 2012, Number -[protected]. on 4th of december I have asked for Portability number which has been provided to me. but on the same date my number was disconnected for non usage saying that you have not fulfilled the criteria of minimum balance of Rs. 200 per 1/2 yearly which according to them was 130 (As per telephonic conversation with Customer care executive) only but as per my knowledge it is around Rs. 1000. So this disconnection of my account is causing serious problem to me which they are saying that you have to go to Vodafone Store which is 60 Km. away from my home. My recharges Are as follows:-

Date Time Mobile No. Amount Order ID Payment Status Transction ID
1.[protected]:15 PM [protected] 30.00 R44890603c12 ICICI SUCCESS 80393676
2.[protected]:48 PM [protected] 100.00 R67794925b12 ICICI SUCCESS 79542984
3.[protected]:49 PM [protected] 120.00 R55733612a12 CCAVENUE SUCCESS 74766068
4.[protected]:49 PM [protected] 45.00 R[protected] CCAVENUE SUCCESS 72235714
5.[protected]:05 PM [protected] 60.00 R[protected] CCAVENUE SUCCESS 71603136
6.[protected]:46 PM [protected] 60.00 R[protected] CCAVENUE SUCCESS 70915393
7.[protected]:23 PM [protected] 60.00 R[protected] CCAVENUE SUCCESS 70417496
[protected]:13 PM [protected] 60.00 R[protected] CCAVENUE SUCCESS 69675912
9.[protected]:28 PM [protected] 100.00 R[protected] CCAVENUE SUCCESS 68555792
10.[protected]:58 PM [protected] 45.00 R[protected] CCAVENUE SUCCESS 68524057
11.[protected]:52 AM [protected] 53.00 R[protected] CCAVENUE SUCCESS 65668541
12.[protected]:21 PM [protected] 100.00 R[protected] CCAVENUE SUCCESS 65403560
13.[protected]:28 AM [protected] 31.00 R[protected] CCAVENUE SUCCESS 65374002
14.[protected]:32 PM [protected] 53.00 R[protected] CCAVENUE SUCCESS 65260493
15 .[protected]:21 PM [protected] 53.00 R[protected] CCAVENUE SUCCESS 64937959
16.[protected]:07 PM [protected] 100.00 R[protected] CCAVENUE SUCCESS 64378988
17.[protected]:59 AM [protected] 100.00 R[protected] CCAVENUE SUCCESS 63903601
18.[protected]:12 AM [protected] 59.00 R[protected] CCAVENUE SUCCESS 63114388
19.[protected]:12 AM [protected] 50.00 R[protected] CCAVENUE SUCCESS 62454975
20.[protected]:48 PM [protected] 100.00 R[protected] CCAVENUE SUCCESS 61759770
21.[protected]:59 AM [protected] 100.00 R[protected] CCAVENUE SUCCESS 63903601
22.[protected]:12 AM [protected] 50.00 R[protected] CCAVENUE SUCCESS 62454975
23.[protected]:48 PM [protected] 100.00 R[protected] CCAVENUE SUCCESS 61759770

So kindly help me out,

Narendra kumar Kesharwani
[protected]

Hi,

I am an employee of Accenture Private Services Limited and I sent the Vodafone company a request regarding my migartion of VODAFONE Number - [protected] from Post Paid to Pre - Paid . I am a regular customer of vodafone Company even my whole Friend Circle and Family members are using your Service . But now since i am in Hyderabad I am facing such a worst Service that it made me to raise a complaint against this company.



1.My TATA- DOCOMO Pre- Paid no- [protected] was converted to VODAFONE POST PAID without my knowledge when i went for Mobile Number Portability .

2. When i asked the VODAFONE Employee to convert my number from Post Paid to Pre Paid - They told me that I have to wait till 3 months for this Process.


3 . I payed my last Bill of 25th November in time and then applied for Migration of my Post Paid (The mail is shown below) :-

From: "Vodafone Care" <corporatecare.[protected]@vodafone.com>
Date: Oct 29, 2012 12:08 AM
Subject: Regarding migration from postpaid to prepaid of your Vodafone number [protected] [REF:[protected]]
To: <[protected]@gmail.com>

Dear Mr. Sharma,

Thank you for your e-mail dated 28-Oct-2012 about migration from postpaid to prepaid for your Vodafone connection [protected].

With regard to your e-mail, we wish to inform that, in order to convert your Vodafone number from Postpaid to Prepaid, we request you to clear your outstanding amount and kindly visit any of our nearest Vodafone store along with the following documents:

? Prepaid Application Form (Available in Vodafone store),
? 1 Latest Passport size colour Photograph,
? Copy of Photo Identity Proof,
? Copy of Permanent Address Proof,
? Copy of local address proof.

You would also need to make a payment of Rs. 100 towards postpaid to prepaid talk time value.

Once the conversion is done and your Vodafone number is activated in prepaid, you would automatically receive a talk time of Rs. 87, along with lifetime validity. As per the lifetime clause, in order to continue using the same number, a cumulative recharge of Rs. 200, every six months, is mandatory. If this condition is not fulfilled, your number will be permanently deactivated.

Please find listed herewith, the tariff details, applicable post migration:

Call Rates
Local VF 2 VF 1paisa/second
Local VF 2 others 1paisa/second
STD VF 2 VF 1paisa/second
STD VF 2 others 1paisa/second


SMS
Local 50paise
National 50paise

Other details
Tariff Validity 3Yrs

For details of Vodafone Stores please click on the following link:

http://www.vodafone.in/existingusers/HnS/Pages/happytohelp.aspx#

In case you need further help, do call or e-mail us. We will do our best to help you.


Happy to help

Rajesh Kulesh

Vodafone Corporate Relations
For Enquiries: 111 or +91-[protected]
For RequestComplaints: 198 (Toll free from Vodafone mobile phones within the home network)
Fax number: +[protected]
E-mail: corporatecare.[protected]@vodafone.com
Website:www.vodafone.in


---- Original Message ----
From: [protected]@gmail.com
Sent: 28-Oct-2012 13:06:50
To: corporatecare.[protected]@vodafone.com
Subject: Postpaid Migration

Hi,

I am not comfortable with Vodafone services available in postpaid regarding
3G services etc.

So, Change my number from postpaid to prepaid and let me enjoy the prepaid
services of Vodafone.

Find my Vodafone number below.

*[protected]

*Thanks,
*Puja Sharma*






4. I got the Pre Paid Sim and the VODAFONE Employee told me it will get Activated within 48 working Hours but when it was still not working i went TWO times to the VODAFONE Store - Infront of Image Hospital, Madhapur , Hyderabad .

It was told to me that i have to pay RS. 585 then only my Post Paid will get converted to Pre Paid because i used my Post Paid Number . So i told them What should i do if i don't have any other OPTION or other Number to use for Official purpose as this is the only number I use for my Office work . Atleast they should have told me that I have to STOP using this Number till my PRE - PAID did not get activated so that i sholud not have to face new BILL for the new month. when i went to their STORE again they told me Pre paid will get activated tomorrow for sure............ But it was not done.Then i called thei CUSTOMER CARE 198 and asked them to let me talk to their LEADS ; after calling so many times they made me to talk to their Supervisor and he suggested me to Drop a mail to - corporatecare.[protected]@vodafone.com. i did the same but no response from their side and still i have to use my same POST PAID number as I don't have any other option and my PRE paid sim they gave me is still not activated.




What is this? I already Paid my November Bill then why should i pay this amount ? Unknowingly I used my number and i got the BILL of RS- 585 for using it.

Can you please let me know the Solution of this issue.................... It was asked to me to write an email to you regarding this issue from one of our Team Lead only. I am not going to Pay any Amount for my number as I am not Satisfied with the SERVICE Information provided to me from VODAFONE FOR this issue.

Hello I got a msg from vodafone happy to help that 35 rs is deducted for subscriptiin of biscoot pack which is not activated by me. This happened twice in last 15 days. The site automatically deducts subscription money of Rs35 a week from my vodafone account balance. i have not subscribed any offer, never accepted any T&C's.Please help me to fight againt this fraudulent way of taking money from customer by vodafone.my mobile number is [protected].

Dear sir

I would like to inform you that,22/11/2012 i call to Vodafone costumer care for some complain .after he suggested me for change prepaid connection to postpaid connection and he send his staff to my home for collect money + id pruff or some document.his agent inform me within 2 day my number will be converted to postpaid but 14 day will be completed .he not convert my number prepaid to postpaid. also he not return my money of id pruff .more than 20 time i call to costumer care 111 he not give me any favorable reply.my connection number is [protected].

so i request to you please take necessary action against company.

Thanking you

sirtullah khan
720/18 jakir nagar
zamia nagar okhla

NEW DELHI 110025
.

Hi sir
nice to meet you i need call list and sms details of my no [protected].please send to my mail these details thanking you sir .......

I am facing a very bad signal problem in my area from the last one and half month. I tried but could not complain for signal through the Vodaphone Care.I am using the sim from many years and is satisfied with its services otherwise. Need help regarding the same soon!

I'll Recharge My Vodafone Prepaid With Rs.149 GPRS Pack.. After 25 Minutes Of Recharge I Get A Message.. Your Data Pack Has Been Activated But When I Check My Data Usage That Show 0 MB..... Whats The Fault....
My Vodafone No. - [protected]
Trans ID - RB[protected]
City & State - Asansol ( West Bengal )
Please Help Me :(

Nano sim is not available in stores.
They committed many times it'll come, but whenever i reach store, they say another day!!

dear sir,

actually i want to summery incoming callduration details and incoming message details.year[protected] current date.my mobile number - [protected].

regards,
s.habeebu rahuman

Respected Sir,
My mobile no is [protected],Will you please give all the aout going and incoming calls details for the period[protected] to[protected]

Kindly do the needful
Akhil Das T

dear all

i have a vodafone number [protected] of haryana sonipat.i do not activate any services and company deduct amount of rs60 from my balance. i talk to costmer care executive Prince Sharma and he refuse me to back money. i do not activate any services every month some amount is deducted from main balance.i make many complaint but in vain

contact no. [protected], [protected]

e mail [protected]@yahoo.co.in

reagards

Dinesh Kumar Bansal

hello sir,
i'm annoyed with the unexpected deduction of recharge balance from my vodafone prepaid([protected]) ,so iwant to analysis last month transactions & call history ,message sending details of my number....so kindly try to give to deatils to my mail id:spriyanka00.[protected]@gmail.com...i hope u will clear my problem

I have been writing to vodafone for giving me false information and no action has been taken as of now :
Writing series of events that happened
This is i guess 3rd or 4th time i am writing to you,No action has been taken and i am not satisfied with your response,Here i am writing series of events:
1)I get my 3g rs 250 plan which gives me 1GB data,i call 1st week of oct to conform with the customer care executive, he tells me the plan is active and i am pleased to inform you sir that we are giving 1gb free with 1 gb ,i conform are you sure i will get 2 GB 3G data with my Rs250 plan he replies ,Yes SIR
2) I get my bill and see i have not been given 1GB data and rs 133 have been charged for excess use, i login a complaint there and then, i get a call back from vodafone complaint dept within 3 days,i tell him about what vodafone customer care executive said and the complaint dept executive disconnects, i didn't get any call regarding what solution has been done.
3) I write again 3 times but the complaint is closed on checking on my vodafone status, without any action 3 times
4) Then i write to appellate dept
5) Then i call vodafone customer-care dept talk to the executive tell him my complaint ,he tells me that there is an error from vodafone's end and the extra charge will be reversed and i will be getting 1GB free with 1 GB ,Here are details of that call with the executive
Name of exec- ashish dalwai, call time and date- 13:11 and 16/11/2012 Complaint no-[protected]
6)Then i get a call from appellate dept telling me we are sorry but you havent been charged anything extra and you will be given 1gb only with rs 250 plan
now what do i do with the executives tell me that ? how do i trust them the information they are providing is not false, rs 130 extra is not a big amount,But what if i would have used thinking i have 1gb free (then as per extra charges my bill would have been 1024x2=2048 rs) i wouldn't have been able to pay that amount just because your customer care executives misguided me.
Tell me a good reason why i shouldn't go to a consumer court and file a complaint for false promise,misguiding customers and not solving the problem faced
Name- Vivasvaan Bhatnagar
Mobile no- [protected]

I have an connection with vodafone [protected] . During the bill for the month of November 2012, an amount of Rs.1702/- is being raised which was an shet ock to me. I raised the issue with the company for explanation. On my repeated request the amount of Rs.1300/- appox charged under the head of mobile internet services is not requested/concurrened by me for services. In return mail it has been communicated that for promotion services we charged actual and raised amount is appropriate and verified by them.

my compaint is how an services get initiated without the consent of the subscriber and charged accordingly.

Kindly take up my isssue for solution by insturcting vodafone to revert the expenses. It is not out of context that disputed bill amount is already deposited with service provider in order to avail services unintrupted and approved for disconnection of services due to non payment of the bill .

Regards


Poonam Sood

Dear Sir/Madam,

I would like to analyze my full calls usage list from 2nd september 2012 to till date as feel that there is a discrepancy in charging amount for the calls made. my mobile number is [protected] . Please send this to my registered mail ID [protected]@rediffmail.com on priority.


Regards,
Tareena Kouser

Dear madam or sir,

My complaint is that i cannot even call some my fnds number on some time.i already call your customer for several times.they said there is no problem in their system.but am asking that if my frnds number is out of coverage area or even switched off i cant call them from another number.ok and some times my frnds got some sms even without knowing me.i reported this for several times even if my problem cannot get solved.i already worked before in your organization,if your are doing to me like this then how you can solve others problems and my balance is going down with out knowing me.i think my phone has some mistake so that i changed my phone,still this problem is occurring,what i want to do know.plz take it as seriously and plz monitor that if anyone is entering your site or plz monitor that some one hacking or not.make it to solve this problem as soon as quickly.its a request.iam using this sim more than 2 years..iam working as marketing head in kozhikode so many of my customers is calling to this number,so plz take it as seriously and make a solution for these problems.first i used nokia 6300 at that time in my phone internet is working automatically,so i changed the phone to other now iam using local set still it is showing so many problems like this iam asking that what i want to do now.i changed even so many phones.

I shifted from airtel to vodafone about 6 months back. my plan details are 500 rs monthly renta(postpaid)l..500 mb of 3g usage, 1100 mins of local and std mins and 500 sms..roam like home offer where in im not charged roaming for anywhere in Maharashtra...In my current bill of 2261, my total mins used is 1391 mins(that is 291 mins in excess of 1100 mins). so ideally i should be charged 145.5(291 x 0.50/min)..but they have charged my 450 rupees for the extra usage. Secondly, they have charged me 350 for roaming, when I never went out of Maharashtra, and they are not willing to accept their mistake. I have paid the bill but Cant let these cheats go scot free. I request you to help me out on this one.

Thanks,
Sudarshan

i want to block my number [protected] as it is being lost 2days ago at jorhat
myself Sudip banerjee. my mail id is [protected]@gmail.com
for confirmation of any authenticity plx do find me in contact via my mail
kindly do the needful as early as possible. also it is live nd is in use

Hi..
I am having vodafone prepaid connection and I am using Internet in that. I have done online recharge on 25th November which is the last day for my Internet pack for Rs. 147 (2GB Internet pack). Very next day my Internet disconnected. When I check the balance it is in negative. I called customer care regarding this, they told it is auto renewal mode. I just can't understand what is that "Auto renewal mode". It is just a reason to make people fool by telling some technical words. Then I argued with them that where is the amount (Rs. 147) for which I have recharged. Finally they said they will credit this amount in my account within 48 hrs, but till now it is not done. I am totally dissatisfied with the customer service. Moreover that stupid customer service guy took nearly 30 minutes which is chargeable. Please help in this regard.

Hi,

I am a Vodafone user my no. is [protected], Vodafone has charged me
huge internet bill of Rs. 5000/- for which when I have complained to
them, they simply said that they can not reverse it and don't even
bothered to check in there systems for any problems, and i am sure
they are having some issue, and that I need to pay the complete bill,
As per them I have used 3 GB of data transfer in the month of
October. But when I checked my mobile phone for internet usage it says
only 3.1 GB for download and 500 MB for upload. and the billed usage
for last month from there side which was for the month of September I
had used 1.8 GB, it is my mistake that I have not checked my last
month bill clearly and paid them the whole amount. The question is if
I have used almost 5 GB in 2 Months then why my mobile is showing me
only 3.1 GB o[censored]sage. When asked the same question to Vodafone guys
they say that it may be problem with my phone, I am not sure then how
come it showed me the right usage other time.

I am using a plan of 1.5 GB of internet usage on 3G for Rs 375/- and
my previous bills has never gone above this.

Request you to please look into this.