[Resolved] Vodafone — Overcharging | |||
I shifted from airtel to vodafone about 6 months back. my plan details are 500 rs monthly renta(postpaid)l..500 mb of 3g usage, 1100 mins of local and std mins and 500 sms..roam like home offer where in im not charged roaming for anywhere in Maharashtra...In my current bill of 2261, my total mins used is 1391 mins(that is 291 mins in excess of 1100 mins). so ideally i should be charged 145.5(291 x 0.50/min)..but they have charged my 450 rupees for the extra usage. Secondly, they have charged me 350 for roaming, when I never went out of Maharashtra, and they are not willing to accept their mistake. I have paid the bill but Cant let these cheats go scot free. I request you to help me out on this one. Thanks, Sudarshan Was this information helpful? | |||
Dec 25, 2016 Complaint marked as Resolved Verified Support Dec 04, 2012 Vodafone India Customer Care's response Hello Sudarshan, Please share your contact number with us at http://bit.ly/Su4v1Q and we will have someone get back to you with assistance. Regards, Vodafone Customer Care. Verified Support Dec 05, 2012 Vodafone India Customer Care's response Hello Sudarshan, We called on your number but were unable to speak with you. Please share an alternate contact number here http://bit.ly/SXHZv2 and let us know a convenient time between 9AM and 6PM to get back to you. Regards, Vodafone Customer Care. | |||
 5 Comments | |||
Comments
These Guys are overcharging a lot on the names of value added services and hats off to the poor customer care. They are not there to support you. Even their postpaid services sucks. So poor retention team u wont imagine.
These guys will make fool o[censored] in term of charges of VAS.
These guys will make fool o[censored] in term of charges of VAS.
Vodafone — over charging
frm 2day m msgng ul bt ul hav stil nt replyd, r ul listng or ul hav cme 2 india 2 earn dis way, ul r a big cheat or shd i say internatnl beggers SPEAK TO C.CARE-EXEC.
NOTE DATE AND TIME OF YOUR CALL.
NOTE THE NAME OF THE C.CARE EXEC.
AND ASK/INSIST FOR COMPLAINT REG.NO.
DON'T CUT THE CALL UNLESS THE EXEC. GIVES YOU THE REG.NO.(S/HE HAS NO OPTION TO END THE CALL).
then escalate to nodal VIA EMAIL.
HAVE ALL THE COPIES WAIT FOR 10 DAYS AND FILE CASE OF CHEATING UNDER IPC.
NOTE DATE AND TIME OF YOUR CALL.
NOTE THE NAME OF THE C.CARE EXEC.
AND ASK/INSIST FOR COMPLAINT REG.NO.
DON'T CUT THE CALL UNLESS THE EXEC. GIVES YOU THE REG.NO.(S/HE HAS NO OPTION TO END THE CALL).
then escalate to nodal VIA EMAIL.
HAVE ALL THE COPIES WAIT FOR 10 DAYS AND FILE CASE OF CHEATING UNDER IPC.
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I have got message from vodafone Mah circle informing me that they will charge Re 1 for local, Re 1.5 for STD smses, I would like to inform you that I have postpaid connection under which my sms tariff is only 30p for both local and STD and I have first 150 msgs are free .When I contacted vodafone customer care they told me this is as per TRAI guideline can you Please tell me
Is there any guideline issued by TRAI like this?