Vodafone India Complaints & Reviews

I had requested to migrate my mobile number from post paid to prepaid ([protected])
from last 12 days they have bared my call incoming as well as outgoing. i gave my documents to mr. srikant (shivaji nagar) (20.4.11). he gave me new sim card and told
it will start by 23.4.11. on 23 .4.11 my sim card became invalid. At that time i put the new sim. it was showing network but all calls were bared.

Again I visited the store (shivaji nagar) on 24.4.11. mr.vipul told in 15 min. your sim will start. But it didn't start. on 25.4.11 i visited vodafone store (pimpri) they told submit your documents. on 26.4.11 again i visited vodafone store (pimpri) they told u have to go to shivaji nagar and they have not activated your D.B.R.

FOR 3 DAYS THEY HAD NOT ACTIVATED D.B.R.

After activating D.B.R. then also my number is not activated (4.4.11)

then he gave me a new sim. that too taday became invaid. (4.4.11)

i[censored] dont want to give service at least port my number or start the service.

i fixed my Mobile Bill limit to rs.1200/- So that i will get some grace period for paying amount, as my Bill Generate on 11th of each Month and have to pay by 28 end of month, But Suddenly Vodafone has reduce my Fixed Limit ot half = Rs.600/- and current Month my bill has come 600/- for last month and they have stopped my Outgoing call

when i ask customer care centere they said u submit the letter for increase the fixed Bill, i mention that already 6 month ago i submited with my signature that i need minimum 1200/- limit then why they have reduce the limit and each and every time i have to go to voda store and sign the letter is bull , they are saying it accorind to moving average they have reduce,

But when i say i have another number and that number Limit is rs.3000/- and it has never changed then why this is to suffer

My Number is [protected]

I ask to Trai to take action against for consumer suffer, they take advantage

when i ask to change the operator they said u have to wait for 1 month and then only can move

Number portability
This is very disappointing customer support from Vodafone as they are not ready to leave my number from their service after requesting the portability of my number 14 days back after paying Premium amount 1000/-. .. After some days Vodafone sent me a message saying that my portability request has been rejected. I am really disappointed by vodafone support and their service. please someone tell me suggesting what should I do now. I want to leave Vodafone.

Name : vinod kumar
Number : [protected]
Porting Request number : VA379146.

pre-paid mobile no. [protected]

Call charges are suddenly changed without intimation. Earlier charges were debited according to the seconds but now calls are being charged for Re 1/min. So, pl. tell me why call charges has been changed & my phone comes under which plan.

Recently around Rs. 400/- is debited from my account, pl. tell me the reason behind this because i don't know.

thanks

Thanks for quick response.

Please also give these reason:

May i know when you have revised your process? why it is not informed me through any medium like sms or mail..?
Is this process revised only for single number [protected]? why not for my other no. [protected] & [protected]?
and if this is the new process to deposit 3000 Rs. Why u have activated my roaming service without any deposit?


Give me actual reason and compensation otherwise I will take you in consumer court.

Mob. No. [protected]
Name: Shariq Hussain.


Regards,
Shariq Hussain.
Chip Design Engineer.
STMicroelectronics,G. Noida,
INDIA









Hello,

Please give me reason, why my roaming services was deactivate on 26th & 27th April.
while my others vodafone no. [protected] & [protected] was working properly.

Also when I asked to customer care from other no. to activate it, he refused to activate it and asked me to deposite 3000 Rs. as a security(comm. ID[protected] . As I am using Blackberry services, I was unable to use mail accesss that made a heavy financial loss to me.
and also There is no any prior intimation sent to me about the services.

I need a strong reason to clarify the problem and also waved off my call charges that i made a call to customer care from my other vodafone no. [protected].

Mob. No. [protected]
Name: Shariq Hussain.


Regards,
Shariq Hussain.
Chip Design Engineer.
STMicroelectronics,G. Noida,
INDIA



This is a email discussion.

My balance keeps reducing by 5rs for no reason at all. When i called 198 to complain, the executive sent me a msg "CAN Win" to 144 but my money which i had lost wont be refunded. k fine..i did that but it has not stopped and now i cant even complaint don't know whats wrong. I don't wanna recharge and want to change the service provider

Hi ,
I have applied for mobile number portability and wanted to switch from Vodafone to Airtel. But Vodafone rejected my request mentioning "The number or range is in Contractual Obligations...". I am not sure what contract is associated with number.
When I contacted Vodafone customer care they said to visit their store.
My doubt is that Is there any clause in MNP to stop user from porting out.

Please let me know what else I can do to port out from Vodafone cause i am absolutely dissatisfied by the service plus vodafone have a regular habit of changing their scheme also other service providers have better schemes.

I have paid my monthly bill of 315.29 on 04/04/2011 using quick bill pay. Vodafone refuses to acknowledge this amount. They asked me to submit copy of my bank statement. I DID that. Still they are not crediting rs 315.29. I have spent more that 3 hours on this and two trips to vodafone care that translate to more than rs 100 in petrol.
I am being harassed by vodafone gujarat.


My relationship number is 1.30388719

1. Vodafone activates the sports pack even though i dint ask for it.
2. I call vodafone to de activate it and the custoemr care executive insists tat he de activated it.
3. I still get charged for sports update pack that was supposed to be deactivated.
4. I call again and ask for the same. Again the response was that through message its deactivated.
5. I still get charged for sports update.
6. I had to personally go down to the office and fight it out to remove the pack.

Now the question is . How can vodafone provide such horrible customer service.? How can they activate a pack witout my confirmation. ? Who is gonna pay back for my balance that i lost since a month or more. Vodafone is least bothered. They haven given a good offer also though the customer care executive insists that i stick wit vodafone and that some person is gonna call me and give a good offer. its been a month. i haven recieved any phone call for vodafone. I am a customer since 7 years. such cheap tricks from vodafone is driving old customers to other providers. 1 rs daily rental and 1 rupee a call when all my frnds are enjoying 10 ps per minute? now now.. its gonna take more than my balanace refund for this..

I am Gaurav Varshney using vodafone([protected]) from 2.5 months and I have never requested for any of the additional services. But in past 2 month they have activated caller tune 2 times without my request and deducted money Rs.60. It is not big money but still they are deliberately deducting money from my account balance which is not good and don't know how many times they are going to do this.I want vodafone to stop doing this and return all my deducted money or some action should be taken against them.

Dear Sir,

My mobile no. is ..................... and yesterday night I have lost total balance may be due to inadvertently I was connecting to Vodafone mobile to my laptop for utilization of Internet.

Few months back I approch to Vodafone customer care for system based internet facility but that time they denied, Now I want know how this vodofone GPRS automatically connected to internet without subscribing Pact data and other configuration not done in the laptop.

On account of this I have lost Rs. 93 and now balance is showing Rs. -65. consequent upon this is only due to providing the inadequate services by you. As such I do not wish to avail the service of Vodafone and want to disconnect the same.

Please comment on this per return.


with regards

Prakash

If you go through the emails between me and Vodafone you will get the whole picture and even after that my phone is not working. Shameless people at Vodafone..

Read below

[protected] Forwarded message[protected]
From: Ramneek Bhasin <[protected]@gmail.com>
To: <rajesh.[protected]@vodafone.com>
Date: Sun, 1 May 2011 01:49:46 +0530
Subject: Re: Very Very URGENT. [REF:[protected]]

Hello Smriti,


I would like to inform you that the phone is still not working. Nothing has changed and everything is still the same.
FYI I have given up on Vodafone now when even the Appellate Authority cant do a thing to resolve a problem.
You are all the same from Customer care to the highest authority, in a word useless.


I have to think about my next course of action.


Ramneek






On 23-Apr-2011, at 4:02 PM, Rajesh Shetty wrote:


Dear Sir,

Thank you for your email dated 20/04/11 about your Vodafone Number [protected].
We would like to inform you that we have refreshed the services of International Roaming.
We would also like to inform you to select the network manually to use the services in Roaming.
In case you need further assistance, please do call or email us. We will do our best to help you.

Happy to help,
Smriti Srivastava
(On behalf of Appellate Authority)

Contact numbers*
Vodafone Care : 111 or +91- [protected]
Appellate Authority : +[protected]
Fax number : +91- [protected]
E-mail : rajesh.[protected]@vodafone.com
Website : www.vodafone.in


Dear Sir,

Thank you for your email dated 20/04/11 about your Vodafone Number [protected].
We apologize for the inconvenience caused to you and will make sure that necessary action is taken to as soon as possible.

We would like to inform you that we have forwarded your issue to the concerned department and shall revert back within next 24-48hrs.

In case you need further assistance, please do call or email us. We will do our best to help you.

Happy to help,
Smriti Srivastava
(On behalf of Appellate Authority)

Contact numbers*
Vodafone Care : 111 or +91- [protected]
Appellate Authority : +[protected]
Fax number : +91- [protected]
E-mail : rajesh.[protected]@vodafone.com
Website : www.vodafone.in

---- Original Message ----
From: [protected]@gmail.com
Sent: 20-Apr-2011 15:13:30
To: rajesh.[protected]@vodafone.com; puneet.[protected]@vodafone.com; vodafonecare.[protected]@vodafone.com
Subject: Very Very URGENT.

Mr Rajesh, Puneet,


Please Read the emails below carefully. It explains the problem I am facing since years and Vodafone has not been able to rectify it fully.
Now I am in Australia (Brisbane and Darwin) ad my phone is not working since I have landed here on the 17th April 2011. It is lying like a peper weight on my desk.
Tell me is it so difficult to give a service that i have paid for. it is so frustrating when these things happen. I landed at Brisbane and no one was there to pick me up so i wanted to call the people who were to pick me up, I switch on my phone and not surprisingly it did not work and still does not. it is powered on, manually selected every network available.BUT NO.

I have repeatedly had these problems. WHY? and every time after I send you these emails the phone magically starts working in a day or two. I hope such a miracle happens this time too.
The problem lies that side so please do something about it.

So please read my mails below carefully , paying special attention to the Dates and where I have been to.

And If you cant rectify it really quickly then please send me my Unique Porting Code because I have enough of this crap. I cant get it myself coz I am out of India for 3 months and the phone is not working so I cant get it by sending the message to 1900.

I really hope it works now.

A lost customer

Ramneek

Begin forwarded message:

> From: Ramneek Bhasin <[protected]@gmail.com>
> Date: 13 December 2010 7:30:15 PM GMT+05:30
> To: rajesh.[protected]@vodafone.com
> Subject: Urgent
>
> Hello Mr Shetty,
>
> My name is Ramneek Bhasin and I am a VF customer for more than 5 years. I work in the merchant navy so it involved a lot of travel as you can imagine. Therefore the need to be connected with home/family at all time so i have international roaming and BB services all activated on my number [protected].
>
> I have this problem with my VF that SOMETIMES when I go to places outside India my VF phone does not work. It cant logon to any network. I tried manual connection, changing phones and selecting International roaming on my the SIM menu but of no use.
> It is not the first time I am writing you about it. Some 6 months ago also I had the same problem when i was in US and Canada my phone was useless. Now I am in Australia and New Zealand and its the same problem.
>
> Your customer care is useless they keep repeating the same things I mentioned above like parrots but are of no use whatsoever. As you can check yourself, I left India on the 1st Dec and there has been no activity on my number coz it doesn't work.
>
> not this is getting very frustrating for me and I am planning to change to another operator as soon as number portability is introduced. I still pay for the time my phone is no more than a paperweight for me.
>
> FYI on the same phone, another VF prepaid sim work fine but not mine for some reason you know best.
>
> The last time I emailed you for the same problem while I was in US, the problem was fixed within hours of sending the email to you. Hope the same happens this time too.
>
> Hopelessly frustrated.
>
> best regards,
>
> Ramneek Bhasin
> [protected]
Begin forwarded message:

> From: Ramneek Bhasin <[protected]@gmail.com>
> Date: 31 August 2010 4:04:43 PM GMT+05:30
> To: vodafonecare.[protected]@vodafone.com
> Cc: puneet.[protected]@vodafone.com, rajesh.[protected]@vodafone.com
> Subject: Vodafone Problem --- Urgent
>
> Good morning,
>
> I, Ramneek Bhasin, Vodafone number [protected], am really upset about EVERYTHING Vodafone.
>
> I am travelling and my Vodafone phone is not working. It was working very well till about 20 days ago. then I switched it off as I didn't need it and then I switch it on and it wont work. I do depend on a my phone a lot as I travel all the time so I have international roaming and blackberry service activated on my number. But all of it is not working now.
> I get very lame excuses from the help desk who have actually no idea of what is going on, and they are not HAPPY TO HELP'. They all say the exact same things like switch your phone on and off, select network manually, goto vodafone optional and activate International Roaming. One agent also told me to change my handset. Great. Well I have done it all and nothing works now. My bills are all paid in time. So whats the problem. Its was all working very welltill 20 days ago. Same phone same settings and same locations( Between USA and Canada) where it actually worked.
>
> Can some one have a look into the matter and do whatever it takes to get the thing working..
>
> Many thanks and best regards,
>
> Ramneek
>
> PS . I am really upset and have tried to be as polite as possible.
>
>
Begin forwarded message:

> From: Puneet Arora <puneet.[protected]@vodafone.com>
> Date: 1 September 2010 1:13:25 PM GMT+05:30
> To: [protected]@gmail.com
> Subject: Re: Vodafone Problem --- Urgent [REF:[protected]]
> Reply-To: puneet.[protected]@vodafone.com
>
> Dear Sir,
>
> Thank you for your email dated 31/08/10 about services in roaming about your Vodafone number [protected].
>
> We would like to inform you that the services for international roaming is active dated 04/05/10 and Blackberry is active dated 19/05/10 on your Vodafone number. We would also like to inform you that we have sent your complaint to our concern team and same will get back to you within 48 working hours.
>
> In case you need further assistance, please do call or email us. We will do our best to help you.
>
> Happy to help
> Anjana Singh
> (On behalf of Nodal Authority)
>
> Contact numbers*
> Vodafone Care : 111 or +91- [protected]
> Nodal Authority : +[protected]
> Fax number : +91- [protected]
> E-mail : puneet.[protected]@vodafone.com
> Website : www.vodafone.in
>
> ---- Original Message ----
> From: [protected]@gmail.com
> Sent: 31-Aug-2010 16:04:43
> To: vodafonecare.[protected]@Vodafone.com
> Cc: puneet.[protected]@Vodafone.com; rajesh.[protected]@Vodafone.com
> Subject: Vodafone Problem --- Urgent
>
> Good morning,
>
> I, Ramneek Bhasin, Vodafone number [protected], am really upset about
> EVERYTHING Vodafone.
>
> I am travelling and my Vodafone phone is not working. It was working very
> well till about 20 days ago. then I switched it off as I didn't need it
> and then I switch it on and it wont work. I do depend on a my phone a lot
> as I travel all the time so I have international roaming and blackberry
> service activated on my number. But all of it is not working now.
> I get very lame excuses from the help desk who have actually no idea of what
> is going on, and they are not HAPPY TO HELP'. They all say the exact same
> things like switch your phone on and off, select network manually, goto
> vodafone optional and activate International Roaming. One agent also told me
> to change my handset. Great. Well I have done it all and nothing works now.
> My bills are all paid in time. So whats the problem. Its was all working
> very welltill 20 days ago. Same phone same settings and same locations(
> Between USA and Canada) where it actually worked.
>
> Can some one have a look into the matter and do whatever it takes to get the
> thing working..
>
> Many thanks and best regards,
>
> Ramneek
>
> PS . I am really upset and have tried to be as polite as possible.

I have been using a vodafone postpaid connection and recently i received a call from vodafone offering me a postpaid connection on the same no on 325 plan with 1 vodafone no free for lifetime. I agreed and went ahead with the plan, the executive came home confirmed everything and things proceeded. Verification was done and then to my surprise i suddenly get charged for the no i wanted free. Upon enquiring in the vodafone outlet the agent informed me that there was no such thing said in the recording. He would not let me listen tot he recording and how could he sitting in front of me hear the recording there and then.
Vodafone is tterly rubbish and poor service. They now deny to having offered me this 1 number free for lifetime. I want to know why Vodafone has done this and what right do they have to to send executives home and get new customers on postpaid plans and then absolutely deny the fact that they actually offered a plan like this.

The loser is ME-the customer who is o[censored]tmost importance to every company. This is negative PR for the company who has positive customers but is now adding on its negative custromers as well.

I need an answer and want this to be sorted out.

From,
Mayur Patel,
Anandpur society,
BHACHAU-Gujarat
Pin : 370140
Mobile no. : [protected]
email : [protected]@yahoo.com
Dt : 01/may/2011
To,
Vodafone Essar Limited
Peninsula Corporate Park
Ganpatrao Kadam Marg
Lower Parel, Mumbai - 400 013
India
Subject : Network Problem in prepaid connection

Dear Sir,
I recently converted my airtel number ( [protected]) to vodafone using no. portability before 1 month.Since last 10 days i am facing problem with network.whenever i called someone call duration start but their is no conversation,again i dissconnect and redialling it shows the same problem and call cost deducted for all call. But same person call back then conversation take place.
I came to know that this problem is with many vodafone customer.
Vodafone is best for network ,then why this kind of problem ????
Please plz resolve this issue soon.

Thanking you and reply me.

I have used Vodafone number in Karnataka, due to international roaming charge dispute,my payment was delayed as Vodafone did not agree to any discrepency. When I delayed the payment, the recovery agents started calling all the family numbers and started abusing. I have on record the numbers from where the calls came in[protected]. Since then I decided not to make this payment ever. Need help of the team in lodging a case with them. Outstanding amount is Rs 3700. But now its not about money but teaching a lesson to these companies.

I myself Vikas Anand, working as Systems Manager at Tollygunge Club Ltd. and using the vodafone connection for last more than 10 years and submitted all documents as per regulatory guidelines. I just changed over the plan from Prepaid to Postpaid due to forced communication telling the bogus benefits tarriff plan. Anyways I convinced and chosen the plan and billed more than limit and committed. Than I approached the vodafone company to change the plan and found that I can not change the plan before 6 months. Hence I continued for more than 6 months due to business of my work. I approached again Vodafone store after mailing stating to change the plan. I received the call and been guided to procedure to be followed for changing over the plan. Accordingly I proceeded carrying the xerox and original documents on 25 April 2011 at Vodafone store situated at tollygunge Phari, Kolkata. They issued new prepaid sim card after receiving the required documents.I felt embarrassed when I found that my phone cal facility is suspended on friday dated on 29.04.2011. when I approached one of the vodofone service provider to get resolve the problem to continue the call facility then I found that SIM is suspended due to non availibility of statutory document.

It is appreciated to maintain the guidelines given by TRAI government authority but please avoid the unnecessary harassment of genuine customer. It is challengeable that how can operator disconnect the connection after issuing the SIM...? Means it is malpractice is being followed while issuing the the SIM..In other word, when company issued the SIM then they have not received the statutory compliance documents and issued the SIM. If they have issued the SIM after satisfactory received the document then how line can be disconnected.....? It is clear harassment to force the customer to postpaid by which they can exploit the customer by changing unnecessary charges which is difficult to justified. Moreover I found that when I am calling the number it is giving the message to contact customer care whereas it is not activated. This is unnecessary added to the message when it is not working.

I am working as IT head at Tollygunge Club Ltd when my job is to serve my company by providing the IT services making 100% uptime 24 hours 365 days and my service is effected due to forced activity just after changing over the plan from Postpaid to Prepaid for extra billing.

It is quite embarrassing to face unnecessary problem due to negligence of the vodafone's staff who are performing the unauthorized activity which may be part of company's guidelines to harass the customers to force to adopt the POSt paid plan.

I appeal to government official, to look into the matter and requesting to stop malpractice by these mobile operators to control operation and applying the rules and to be followed properly.

I AM A VODAFONE CUSTOMER ,MOBILE NUMBER [protected],Gurgaon Haryana REGION.FROM LAST ONE AND A HALF MONTH I AM GETTING SMS FROM VODAFONE REGARDING THAT STAR TALK SERVICE ,EVERY WEEK I GET ONE MESSAGE FROM THE VODAFONE NUMBER 54545 THAT I CAN TALK TO SOME ACTOR OR ACTRESS FOR WHICH Rs 15 WILL BE DEDUCTED AND CALL WILL CHARGE Rs 2 PER MINUTE ,EVERY WEEK THEY DEDUCT 15 Rs FROM MY BALANCE SOMETIMES TWICE A WEEK AND AFTER THAT THEY KEEP ON SENDING ME MESSAGES REGARDING THE TIME AT WHICH I CAN MAKE A CALL AND TALK TO STARS .

I WAN TO TELL YOU I EVEN TRIED TI DEACTIVATE THAT SERVICE BY SENDING " CAN STAR " TO 111 AND 144 NUMBER BUT EVERYTIME I GET REPLY AS "YOU HAVE ENTERED A WRONG KEYWORD ....I CALLED CUSTOMER CARE TO RESOLVE THIS ISSUE THEY TOLD ME THE PROBLEM WILL BE SOLVED IN 4 HR BUT THERE IS NO RELIEF FOR ME .....I LOST LOT OF BALANCE DUE TO THIS AND WANT TO GO TO CONSUMER FORUM ANGAINST THEM BUT JUST LAST TIME I WANT TO REQUEST VODAFONE PEOLE PLEASE SOLVE THIS ISSUE I GOT A COMPLAINT NUMBER FROM CUSTOMER CARE THAT IS [protected] ,BUT THEY RELIED ME DUE TO TECHNICAL ISSUE CAN'T RESOLVE MY REQUEST.LEASE HELP ME .REPLY ME ON [protected]@yahoo.co.in.

REGARD
Paramjeet Singh

Courier done on 28th apr'11 from Kharagpur to Haldia but it has not yet been delivered.till now. It is an urgent courier which i was hoping would reach by 29th apr'11 has not yet been recieved at the other end.. so i request you to take the problem into consideration right away and make sure it reaches today evening. all your services are out due to busy server so i cannot track my courier .so please help soon. as your referance i would like to provide my documents no K47221554 . I think you will take a quick action as my problem will be resolved ASAP . My mobile no is [protected] .

My mobile number is 90XXX XX524(Vodafone Gujarat).

although I have not activated any request for so called Vodafone mobile connect and after I have received the bill I found that the said service has been activated of its own by Vodafone and also my usage shows for Rs.670/-.

Although i have written several mails to the Customer care,Nodal officer and finally Appealate authority, None of them is responding appropriately and refused to return the billed amount of Rs. 670/-.

I am unable to understand why should I should be billed for the usage which I have never given any request for activation.

With this I would like to request to all the readers to stay away from vodafone and atleast from the Post paid services of vodafone.

I have requested for MNP from MTNL to VODAFONE and submitted my papers 2 weeks back. A revisit last week and reminder call this week, but the only development vodafone people have done is swiching off the mobile no. given to me for support.

It's really a very bad initial service for a customer who wants to shift to their network. I may really need to rethink about my choice of new service provider.

Additionally, i got a call from Aircel for special postpaid offer specially for the number i am shifting within 2 days after i submitted the documents. This hints to a possible data leakage from vodafone.