[Resolved] Vodafone - Postpaid Connection — continuous bill related fault... | |
I am holding a Vodafone postpaid connection vide no. [protected]...my service provider is vodafone UP (w)...when i had taken a plan Rs333 rental, they told me that i'll get 666 minutes free on my local calls. but when my bill of the month 17.03.09 to 17.04.09 was generated, i was charged Rs.281 for my local calls.Although after making lots of complains this amount was deducted from my next bill but taxes of that amount was not deducted... this problem dint lasts here itself, because again in my next bill, i.e 17.04.09 to 17.05.09 they charged me Rs.245 for my local calls. And when this time i approached to the Chakrata Road (dehradun) vodafone store, they told me that in my plan the 666 free minutes were only against vodafone number, not against the other number. so i again contacted the customer care and lodged my complain with the reference no.[protected]...but none of their employees try to contact me and hencre forcefully i was forced to pay that amount of Rs.245 with taxes. So kindly look after my complain and please take a action against vodafone.i am really been mentally and physically tortured by this organization. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 3 Comments | |
Comments
I am holding a Vodafone postpaid connection vide no. [protected]...my service provider is vodafone UP (w)...when i had taken a plan Rs333 rental, they told me that i'll get 666 minutes free on my local calls.
but when my bill of the month 17.03.09 to 17.04.09 was generated, i was charged Rs.281 for my local calls.Although after making lots of complains this amount was deducted from my next bill but taxes of that amount was not deducted...
this problem dint lasts here itself, because again in my next bill, i.e 17.04.09 to 17.05.09 they charged me Rs.245 for my local calls. And when this time i approached to the Chakrata Road (dehradun) vodafone store, they told me that in my plan the 666 free minutes were only against vodafone number, not against the other number. so i again contacted the customer care and lodged my complain with the reference no.[protected]...but none of their employees try to contact me and hencre forcefully i was forced to pay that amount of Rs.245 with taxes.
So kindly look after my complain and please take a action against vodafone.i am really been mentally and physically tortured by this organization.
but when my bill of the month 17.03.09 to 17.04.09 was generated, i was charged Rs.281 for my local calls.Although after making lots of complains this amount was deducted from my next bill but taxes of that amount was not deducted...
this problem dint lasts here itself, because again in my next bill, i.e 17.04.09 to 17.05.09 they charged me Rs.245 for my local calls. And when this time i approached to the Chakrata Road (dehradun) vodafone store, they told me that in my plan the 666 free minutes were only against vodafone number, not against the other number. so i again contacted the customer care and lodged my complain with the reference no.[protected]...but none of their employees try to contact me and hencre forcefully i was forced to pay that amount of Rs.245 with taxes.
So kindly look after my complain and please take a action against vodafone.i am really been mentally and physically tortured by this organization.
hello
my contact is [protected]. i activate a 198 plan for vodaphone live. after some time i deactivate this. but the charge of this service is add in my bill.please remove this from my bill.
my contact is [protected]. i activate a 198 plan for vodaphone live. after some time i deactivate this. but the charge of this service is add in my bill.please remove this from my bill.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
36%
Complaints
27108
Pending
0
Resolved
9560
+91 22 7171 5000 (HQ)
Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
View all Vodafone India contact information
Vodafone Postpaid Connection — faulty billing
i am using vodafone 299 full value plan.On march 04 2009 I have made a request to deactivate my ISD package for middle east from the next bill onwards (with effect from 23 march 2009). this request was made at the vodafone mini store at trivandrum near statue. Astonishingly instead of deactvating the said pack they have added one more pack of ISD middle east which it self is ridicules as there is no meaning in actvating two similar packages at a time. In spite of repeated complaints to the customer care there is no fruitful action. The reply was to make the payment and wait for the next bill to sort it out. I have made payment of Rs 900/- and now balance is approx Rs 356/- of which approx Rs 128/- is wronly billed against me.The remaining amount is with in the permisssible outstanding limit(Upto Rs 250/-can be uot standing as informed by customer care executive Mr Bimil)
Please do the needful for take me out of this agony