[Resolved]  Vodafone Prepaid — Fwd: Grievence PrePaid STD

Sir,

I, Atanu Das, holding mobile number [protected]. I recharged Rs 31/- for making rhe STD calls of Rs 1/- on 17-05-08 on 10:15PM. And immediately I got the message from Vodafone stating that your account has been refilled successfully.

But till evening 21-05-08, 7:00PM, whatever the STD calls I have
done, your company has charge each STD call Rs 2.65/- each. I have made several calls to customar care division. And the executives had given different reply from company end. somebody told - whatever they have charged extra after refilling that will be
reimbursed. somebody told - no reimbursement is possible. somebody told - not to make any call till the activation. I got the message refilled succeesfully, but customer care personnels telling me that activation has not been made. What is this? After activation what next? "Your activation done, but your service has not been started?" - like this or anything else?

Now I want to know - Is it a service of a company like Vodafone? The company has offered the above said scheme.I being a consumer of that company has taken that offer. Now the service has not been activated.
Is it my fault? I have paid less? So, why I will be suffered? The Company has been charged extra Rs 1.65/- in each call of arounds 85 calls.
So, I request you to take the immediate action about this matter.
Expectiong your immediate your response.

Thanking you,

Yours truly,

Atanu Das

Contact :[protected]