Vodafone India Complaints & Reviews

pls dissconnect the no [protected] at your earliest

I had taken a vodafone mobile connection last 5 years and just last one week use the postpaid connection and had submitted a photograph, address proof and Employee identity proof while taking up the connection.

After Two Days they just barred my outgoing stating non-receipt of proofs. and i am Complaint Vodafone store Why should i suffer if Vodafone has taken up useless people as their dealers who cannot forward the proof documents on time or their staff who don't update their receipt on time. If as a user I am submitting my proofs, then I deserver a right to uninterrupted service.

so, requested sir, please kindly my outgoing calls active

Please disconnect my mobile Nos.[protected] and [protected].

I am a postpaid cutomer of Vodafone, and really too much fedup with this company.I submit my bill for Rs.950/-at Vodafone Ministore at Kandivali west Mumbai on 13/9/2008 at 13:25 P.M, and they assured me that my Incoming calls will be start within 2 Hours, at 5 P.M i made a call to Vodafone cutomer care and they reply me that they dont have any update of any payment, then I again called up to Vodafone Mini store and the people who sit there they started abusing me, and said do whatever u can do.I am really feeling ashamed that I baught this bloody Vodafone connection who say that they are always with their customers.
I submitted my cash paymet at :Grosshopper Communications
shop no.-9, Amarvilla Building, Mathuradass Road, Kandivali-west, contact Number:[protected].

plz deacitvate my mobile no [protected]
customer service is bad

Date: 19.01.09



To
The Manager
Vodafone Customer Care
Kolkata.
Mail : vodaphonecare.[protected]@vodaphone.com

Sub : Cancellation of Post paid Connection.

Dear Sir

This has to inform you that I want to cancel my Vodafone post paid connection due to my personnel problem. This connection was activated on dated 1st January 2009. My number is [protected] and my SIM card number is 6530005. Kindly cancel this number with immediate effect. Please take a necessary action and do the needful.

My personnel details is mention below for your references

Name : Niladri Sekhar Chakraborty.

Address : 474 S.P.A Block, Chittaranjan Colony, P.O: Regent Estate,
Kolkata – 700092.

Date Of Birth : 21st December 1979.


Thanking you,

NILADRI SEKHAR CHAKRABORTY

Sir,

My mobile no [protected], was activated 2008 as a prepaid connection. In the month of Feb 2009 i have converted the same in to Postpaid. now i wanted to change back it in to Prepaid. but the concerd staff is telling that they can't make it before six months time. in the case of mobile phones companies there is no such craiteria for minimum six months time to change postpaid to prepaid.

plese arrange to get my mobile in to prepaid without any unwanted delay.

thank you

mahir - [protected]

Not only this Constrain,
There are lot of nonsense things in this vodafone connection.
When we are taking any new connection this stupid guys will be hurry to get their comession, they wount explain the things clearly.I have Personally faced lot of problem with this vodafone connection.
let me explain one among them last year (2008) nov ending i have lost my cell.After losing cell i have called to the customer care saying that i have lost my cell please block the number.This guys told that they have blocked the number.Even then they were deducting money from my credit card.When i called the customer care again they are telling that you have just blocked the number but u haven't inactivated it.This stupid guys should have told me when we have called for the first time is it.Not only this tthere are many things to explain about this guys.I will soon update other points also.

Dear Concerned,

All the details are mentioned below.
Pls look into the matter and get me the compensation.

Looking for your kind intervention.

Regards,

Devjit Gogoi

Dear Concerned,

Dated today -11/06/2009, my number is disconnected.
I need an explaination how on the earth your comapny has discountniued by services without intimating me.
As in my pervious mail it was stated that I will continue the connection till 14/06/2009.
Who will pay me for the loss regarding the loss which I have incurred due to this problem.


Namaste,

Devjit Gogoi,
Food Bazaar,
BB Kharagpur,
[protected]

----- Original Message -----
From: Devjit Gogoi
To: VODAFONECARE KOL (KOL)
Sent: Monday, June 01, 2009 4:21 PM
Subject: Fw: Your Vodafone E-Bill for Account No : 1.26598075...[protected]


Dear Concerned,

It has been repeated if the entire month rental of 499/- is lieved then only I will continue with your company.
But as my pervious mail stated that I will surrender the connection before 14/06/2009.

Regards,

Devjit Gogoi,
[protected]

----- Original Message -----
From: VODAFONECARE KOL (KOL)
To: Devjit Gogoi
Sent: Monday, June 01, 2009 3:03 PM
Subject: RE: Your Vodafone E-Bill for Account No : 1.26598075...[protected]








Dear Mr. Gogoi,



Greetings from Vodafone!



Thank you for your email dated May 29, 2009 with regard to the Vodafone Mobile Connect charges for the Vodafone mobile number [protected].



With reference to your concern we would like to inform that an amount of Rs. 128.43/- has been credited with regard to the rental charged for the Vodafone Mobile Connect [protected]@499.



In this regard, please be informed that discount has been already given for the entire usage charge of Rs. 259.50/- as reflecting in the invoice dated 15/05/09.



Please be informed that the credit amount of Rs. 128.43/- will reflect in the forthcoming invoice dated 15/06/09.



We hope we have been able to address your concern to your satisfaction.



In case you need further help, please do call or email us. We’ll do our best to assist you.



Happy to help,



Ishita Guharay



Vodafone Care



Contact numbers



Vodafone Care : 111 or +91([protected])

(Toll free from Vodafone phones within the home network)

Fax number : +91-([protected] or [protected])

E-mail :vodafonecare.[protected]@vodafone.com

Website:www.vodafone.in





Special Offer : Now you can win more!! Login to ‘My Vodafone’ to view & pay your bill, check your Vodafone a/c details, request for various other services and many more facilities. Be the most frequent user & win surprise gifts. So register NOW and start winning!!


log on to www.vodafone.in, click on ‘Manage your account’, select Kolkata / West Bengal and get started














[protected][protected][protected][protected]

From: Devjit Gogoi [mailto:Devjit.[protected]@pantaloon.com]
Sent: Friday, May 29, 2009 8:11 PM
To: VODAFONECARE KOL (KOL)
Subject: Re: Your Vodafone E-Bill for Account No : 1.26598075...[protected]



Dear Tanushree,



It is nice that your company has deciced to give me rebate for the period ( 02/05/2009 to 08/05/2009 ).

But just want to informe you throughout the entire relationship with your comapany I have never questioned any billing made by your comapny.

It is the need which determine the demand of anything in world, e.g you will not like have tastiest food if you you dont have any hungry. But you will eat have a very normal food with much of delight if you are hungry for a day.

I needed the service like anything during that period, and its means nothing if it was available for entire month.

So, on moral grounds I asked your company to rebate the entire month charges, usages and rental.

If you can then it is well and good if not then I will switch over to some other operator and I dont any kinds of alms if I can pay around 2000/- every month then I can pay another 200/- which I think the max you can offer.



Lastly written nothing on personal grounds.

Regards,



Devjit Gogoi,
Food Bazaar,
BB Kharagpur,
[protected]

----- Original Message -----

From: VODAFONECARE KOL (KOL)

To: Devjit Gogoi

Sent: Friday, May 29, 2009 10:18 AM

Subject: Your Vodafone E-Bill for Account No : 1.26598075...[protected]

















Dear Mr. Gogoi,



Greetings from Vodafone!



Thank you for your email dated May 27, 2009 with regard to the invoice dated 15/05/09 for the Vodafone number [protected].



We would like to inform you the following:

There has been 51900 Kilobytes Vodafone Mobile Connect usage for which the amount payable is Rs 259.50 in the invoice dated 15/05/09.
Since you are availing Vodafone Mobile Connect service in Rs 499 plan in which there is a free usage of 500MB free, the entire usage charges of Rs 259.40 has been dicsounted. The discount is reflecting on page 3 under discount/ other charges column.
We have validated the invoice dated 15/05/09. there have been Vodafone Mobile Connect uasge from 15/04/09 to 01/05/09 and again from the period 09/05/09 to 12/05/09.
We also understand you had contacted our helpline on 06/05/09 and informed that you were unable to avail Vodafone Mobile Connect service.
We are arranging for a credit of the monthly rental for Vodafone Mobile Connect service for the period 02/05/09 to 08/05/09 . Your request registration number is[protected]. We will be able provide you with a feedback within 3 working days . Your patience in the interim period will be appreciated.
You will be receiving the itemised bill for 15/05/09 at your registered billing address latest by 31/05/09.


.



In case you need further help, please do call or email us. We’ll do our best to help you.



Happy to help,



Tanushree Bhattacharjee



Vodafone Care



Contact numbers



Vodafone Care : 111 or +91([protected])

(Toll free from Vodafone phones within the home network)

Fax number : +91-([protected] or [protected])

E-mail :vodafonecare.[protected]@vodafone.com

Website :www.vodafone.in



Special Offer : Now you can win more!! Login to ‘My Vodafone’ to view & pay your bill, check your Vodafone a/c details, request for various other services and many more facilities. Be the most frequent user & win surprise gifts. So register NOW and start winning!!



log on to www.vodafone.in, click on ‘Manage your account’, select Kolkata / West Bengal and get started



















[protected][protected][protected][protected]

From: Devjit Gogoi [mailto:Devjit.[protected]@pantaloon.com]
Sent: Wednesday, May 27, 2009 11:05 AM
To: VODAFONECARE KOL (KOL)
Subject: Re: Your Vodafone E-Bill for Account No : 1.26598075...[protected]





Dear Concerned,



I think I considered too much of applogies of yours, as far as contacting me I did receieved a call from Vodafone and I did informe to call back at around 12:00 noon.

But there is no response.

As far as GPRS problem is concerned, pls look into the note of your Customer Care Agents in the software where they log the call, you definetly find all the details if yours guys do proper tagging. I am not a record that will play again and again.

And as you have mentioned in the reply that there was a 100/- discount but there is nothing mentioned in the attached bill which I have sent along with the mail. I am really concerned about the billing you people do, if you people can do this kind of blunder then I really doubt everything reflecting in the bill.

Anyways I made the mind that this is my last month with you people. I will surrender the connection in the next month.



Regards,



Devjit Gogoi

----- Original Message -----

From: VODAFONECARE KOL (KOL)

To: Devjit Gogoi

Sent: Wednesday, May 27, 2009 9:14 AM

Subject: Your Vodafone E-Bill for Account No : 1.26598075...[protected]

















Dear Mr. Gogoi,



Greetings from Vodafone!



Thank you for your email dated May 23, 2009 with regard to the Vodafone mobile number [protected].



At the outset we sincerely regret for a delayed response.



We had tried to establish contact with you on 27/05/09 at 08:55 A.M, however the phone was ringing without any response.



With regard to your concern, we confirm that a discount of Rs.100/- has been provided in the invoice dated 15/05/09 for the calls made while you were on roaming in the West Bengal circle.



In this regard, kindly be informed that when a Vodafone subscriber visits West Bengal, the tariff rates and the discounts are applicable in the same manner as when logged on with Vodafone Kolkata network.



However, kindly be assured that we have registered a request for the Itemised bill for the particular invoice, for your ready reference. The same will be sent to you within 29/05/09.



Regarding your concern related to the Vodafone Live service, we would request you to kindly intimate us the time period when you were unable to avail the service, so that we can do the necessary actioning.



In case you need further help, please do call or email us. We’ll do our best to help you.



Happy to help,



Sejuti Mazumdar



Vodafone Care



Contact numbers



Vodafone Care : 111 or +91([protected])

(Toll free from Vodafone phones within the home network)

Fax number : +91-([protected] or [protected])

E-mail :vodafonecare.[protected]@vodafone.com

Website:www.vodafone.in





Special Offer : Now you can win more!! Login to ‘My Vodafone’ to view & pay your bill, check your Vodafone a/c details, request for various other services and many more facilities. Be the most frequent user & win surprise gifts. So register NOW and start winning!!


log on to www.vodafone.in, click on ‘Manage your account’, select Kolkata / West Bengal and get started


















[protected][protected][protected][protected]

From: Devjit Gogoi [mailto:Devjit.[protected]@pantaloon.com]
Sent: Saturday, May 23, 2009 12:55 PM
To: VODAFONECARE KOL (KOL)
Subject: Fw: Your Vodafone E-Bill for Account No : 1.26598075



Dear Concerned,



This is to bring under your kind notice that the billing of my no.- [protected], is pretty messy situation, first there is no discount given on the calling charges as per the plan 149- I was eligible for a discount of Rs 100/- on the call charges, this is not the right way to make business.



As if you look in the FCRM software I did called to customer care and that I was unable to use the GPRS service for at two weeks at my most needed hours, for which I did informe that I will not pay any kind of GPRS charges and Rental for the respective month. And hence requesting you to do the needful.



If the needful is not done then I sorry to informe that I will have to leave the connection and will this anamolies brought under the scanner of respective aurthorities.

Hoping that your company will implement right business ethics to make money and not by this kind of malparctices.



Looking for a quick positive revert from your part.



Regards,



Devjit Gogoi,
Manager,
[protected]/[protected]

I wanted to get the mobile phone No. [protected] disconnected, since I got a new connection and was not interested in this very number/connection.
The connaught place outlet of VODAFONE said that this connection cannot be disconnected unless you send them an e-mail. It is very surprising that to disconnect a connection, one has to send them an e-mail.Every one - tom dic and harry, eg rickshawwala, mochi, etc. does not have an e-mail. May be they have not heard about the word e-mail.
Any how an e-mail was sent about a year back. Still I am receiving the bill regularly. Though I refuse to
receive the bill, the courier man throws the bill even without signature. I am not using the phone but still they insist on using this particular phone. How can the Consumer Forum help. Do I have to go to Police for this. I am afraid this will not be the proper forum. Where to lodge a complaint. It is a mental torture - You want a disconnection but you cannot. I shall advise people to not to go in for VODAFONE.

I wanted to get the mobile phone No. [protected] disconnected, since I got a new connection and was not interested in this very number/connection.
The connaught place outlet of Vodaphone said that this connection cannot be disconnected unless you send them an e-mail. It is very surprising that to disconnect a connection, one has to send them an e-mail.Every one - tom dic and harry, eg rickshawwala, mochi, etc. does not have an e-mail. May be they have not heard about the word e-mail.
Any how an e-mail was sent about a year back. Still I am receiving the bill regularly. Though I refuse to
receive the bill, the courier man throws the bill even without signature. I am not using the phone but still they insist on using this particular phone. How can the Consumer Forum help. Do I have to go to Police for this. I am afraid this will not be the proper forum. Where to lodge a complaint. It is a mental torture - You want a disconnection but you cannot. I shall advise people to not to go in for VODAPHONE.

Dear Sir,

I am really at loss to describe my anguish, anger and frustration. I am originally a Hutch customer and was so satisfied with their service that I had taken 2 connections. But it is least to say that the same service sucks after it became Vodafone. It really sucks – there is no other way to describe it. You are so align to this country that it is just a matter of time before you go down the drain.

In the past 4 months I had been asked to submit my Address Proof, My Identity Proof and a Photograph three times. The latest being on 1st of Sep-2010, with a THREAT that the connection will be disconnected if the same is not done in 24 hrs. I did comply with the ORDER without any delay and submitted My bank statement, Driving License and Photograph to the Sec-12 Vodafone Store on 2rd Sep-2010. The irony is that after doing the same also my phone got disconnected today, 3rd Sep-2010.

A few observations:
- When I had submitted the same documents already 2 times before and that was duly verified by one of Vodafone executive before accepting, how is it going to help this time when essentially we are repeating the same
- As you do not sign a receipt for the submitted documents, I do not have any proof (naturally). And next time I am equally vulnerable to the same blackmail
- Why the entire organization is not working as a cohesive unit and each time we are made to feel like dealing with separate disjointed units; i.e. Messages coming from a separate source, the store executive cannot help in any way except accepting the docs AGAIN, the Call Center Exec do not have any update and just commit any arbitrary date
- Do you understand the real implications of asking someone to comply with an instruction within 24 hrs, even the court of laws do not do that to the proclaimed offenders
- And, after complying with the THREAT, you still carry out the same subject your customers to same frustrating experience
- If I am paying for talking to one of the call center execs, than does not it imply that on the other hand there should be someone really qualified to answer the questions
- If your system is not geared to act before 48 hrs (that is time the call exec told me will take to reactivate my number again, and after complying with the 24 hr deadline still my connection got disconnected), why you wait till the last moment before asking customers to comply with so called govt. regulations

The Conclusions:
- It is evident that you are taking customers for a ride
- That you are treating customers as dogs or worst a guinea pigs
- You are running an obsolete and non responsive system
- Your arrogance is showing in each aspect of your behavior
- It is a matter of time that you all will be thrown out of this market place
- Long standing customers like me (9 years), will not think twice before switching to another network once number portability is in place
- We love our numbers but not the service providers
- Your employees looks disinterested at the best and offensive at the worst, they do not belong to this place
- You all feel you are so big that a single grievance and a stray complain does not matter any more


I hope that you have what it all required to act promptly, now go and do something for god’s sake.

Chinmoy

Dear sir/madam,

Mere pass Vodafone ka phone no [protected] hai. Aur main karib 7-8years purana customer hun. Main Last month 11/09/10 ko apne home town Deoghar (Jharkhand) gaya hua tha. Mera phone ka billing cycle 20-19 har mahine hai. Roaming me 16-17th september tak work kiya aur uske baad hamesa network show hota tha per Emergency likha hota tha. Na to koi call aati thi aur na hi koi call kar sakte the.
Kya bina kisi information ke Vodafone ko service disconnect karne ka adhikar hai?

Kal 1/10/2010 ko main Delhi aaya to yahan network bhi aaya aur Emergency se Vodafone likha aaya. Per jab Phone karna chaha to temporarily disconnection ka announcement ke sath costumer care me baat karne bola gaya. Due to non-payment.

Sawal hai ki main roaming me tha aur meri wife delivery patient thi. Na to koi call aaya aur na hi koi sms aur mera connection disconnect kar diya gaya.

Randhir

I have Vodafone Numbers [protected] this number is suddenly stop working and show sim card error when I call up to customer care of vodafone thy told me this number is out off service because of documentation and I am using this number more than 5 years and my whole business is depends on this number and they told me to give new address proof id proof because now TRAI demands for this but i wont recive any intimation regarding this and i am tolerating problem from Friday and in between all this i lost my mobile phone on same day and I requested for sim lost but sill i wont receive the same. please take some strict action regarding this and as soon as number portability sachem arrives I will switch to TATA docomo.

Send Mail to the Local Nodal Officer.

Send a Mail to the Nodal Officer.
Customer care ppl are negligent..

Get ur things done, dont care who will be affected.
Because this Vodafone is pathetic, Hutch was best.. Even i faced all these.
Now the ideal thing i do is have an E-mail communication with Nodal officer and escalate the issue.

I was having vodafone connection in the name of D.K.Gupta No.[protected] and inm the name of Madhu gupta No.[protected]. The connections were recharged timely but the company disconnected the connections on the grounds that the connections were not operational for two months. Please take necessary action. At present I am staying at the following address.

D.K.Gupta,
B/1/479/FF,
Janakpuri,New Delhi-110058
Mobile No.[protected]

my contact number [protected] i ported my number from loop to vodafone i was having an outstanding amt
at loop .rs 20 i paid that they told me to show to nearest vodafone
store i showed that receipt at vodafone mini store malad east near malad
station, they told we have sended the image to our vodafone, ur
outgoing service will be activated in 24 hours it did not started than
again i called they told me to show it again to main gallery i showed
that also at goregaon vodafone gallery near ratna hotel after a day
again they disconnect my number not even incoming is working now i again
went to vodafone gallery mini store malad east ...that vodafone man
spoke with us very rudely and was shouting on us ...now they are
telling that go to malad west libertery garden one gallery ...nd m a
working person i cant keep my cell off or i cnt go to store after showing
the proof at 2 gallery they disconnected my card ...revert me soon via my e mail id [protected]@gmail.com

plz unsubscribe the TD-SMSGUPSHUP service i noneed any of the msg my no is [protected] plz plz plz deactivate unsubscribe its my request to u plzz...
stop gupshup sms
sir pls stop my number sms service gupshup
my number [protected]

stop gupshup sms
sir pls stop my number sms service gupshup
my number [protected]

Dear Vodafone,

Thanks. Pls have the network problem resolved asap, as i am losing heavily on my business dealings.

Fyi, Tata Indicom / Aircel networks are working perfectly in my area, so wonder why Vodafone is having this problem ???

Pls assist on an urgent basis.

Rgds.
Shreedhar Narayan Mane'.
Cell:- +[protected] / + 91 [protected]

Dear VodafoneCustomer care.

I got a call from yr Customer care saying my complaint will be attended within five working days. I have recd no call thereafter from Vodafone. The call was received by me on the 2.June.2011. Kindly let me know the status of Network issue. Tata Indicom / Aircell have a good network in my area so apparently it seems there is something amiss with Vodafone.

Pls adv urgently the present status.

Rgds/S.N.Mane'.
Cell:- +[protected] / + 91 [protected]

Vodafone Essar East Ltd — Unnecessary harassment for dues

Dear Sir/Madam,
I am Rahul Roy from Salt Lake Kolkata. I had Vodafone postpaid connection bearing no [protected] which I got from my previous Organization ICICI Prudential Life as corporate connection. I requested them to deactivate the connection many times. In spite of repeated request They took time and deactivated it after 1 month. Now they are demanding rental of Rs.679.23 (Including interest @12% p.a. & fine) that month which I have not use it. They sent me a threat mail of their advocate Mr. Sudip Banerjee mentioning that If I will not pay they will take legal action against me(Under Indian Penal code, 1860). I have not use it at all and why I will pay for that?? I want justice. Please help me out.

hello rahul, m also facing same problem . can u please tell me what happened later

Vodafone Essar East Ltd — Exchanging SIM documents while new connection

Dear Sir/Madam,
I have purchased a new SIM of VODAFONE with telephone No [protected] on 15/05/2009 from - The Mobile Store, Essar Telecom Retail Ltd., 64A, Hemanta Basu Sarani, Beside Stephen House, Dalhousie, Kolkata (PH:[protected]. Now I came to know from Vodafone customer care that this mobile number i.e., [protected] does not belong to me as someone else’s documents has been submitted against it. Your customer care executive says that nothing can be done and I need to find out the person by asking from the shop from where I had purchased my Sim. They further added that they can't even give me the name or address but I need to submit a no-objection letter from that person without knowing him or her. But the mobile shop told that they have send the correct documents but Vodafone's executive had entered it wrongly in their data base. Now what should I as I am facing this kind of hardship after genuinely purchasing the lifetime sim from The Mobile Store with valid bill and after paying VAT, as no one is willing to help me now. I do not know that my name and documents has been entered against which No.? Whose No.? Who is using it and whether the person is a criminal or antisocial or wherever he has made call with my No and document?? Please help me and sought out the issue immediately as I can't continue with some others sim and for this I have already purchased an Airtel’s sim. Now I am thinking to destroy my Vodafone sim and not using it any more inspite of topping it up with high balance.

Shubhendu Chakraborty
[protected].

Vodafone Essar East Limited — Barring outgoing call after payment made through online

I Subhadip Dutta and my Vodafone number is [protected]. I have made the payment on 15th June 2009, but they have disconnected line on 16th June. And when I have talked to their customer care ([protected]), Nodal desk ([protected]) & Zonal Desk ([protected]), I received rude Behavior from Mr. Arijit of Nodal desk.
So it my request to give suggestion to me customer like us

Vodafone Essar East Ltd — EXCESS BILLING

I applied for diconnection of my post paid mobile connection on 7th November,2009
and my line was diconnected on 13th Nov,2009. Hence my bill for next two cycle (i.e
15th of month to14th of next month) came to me and and payment is claimed. Today
on 19th,Jan 2010 I pay them the said amount of Rs 516/- after deducting Rs 500/- of
security deposit ( Bill amount Rs 1016/- - Rs 500/- = Rs 516/- ). I like to know that
after disconnection of service how the provider charge the bill to his customer?

Hi Amit,

We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at http://tiny.cc/qWhsr and we’d be happy to help.

Regards,
Vodafone Customer Care.

VODAFONE ESSAR LTD — Disconnect the line

Respected Sir,
My vodafone connection ([protected]) suddenly disconnected by the company
without any intimation.
Therefore I am unable to communicate.
Please take a necessary action against this complain.

Really the nodal and Vodafone Customer care are doing their best . When I contact to vodafone store Customer care at Parkstreet kolkata and [protected] they says that the matter is looking by Nodal and I contact the Nodal on the number [protected] she says the matter is loking by vodafone store Customer care at Parkstreet kolkata; How funny!!!

Manoj kumar Panja

+91 [protected]
+91 [protected]

Vodafone Essar East Ltd — Disconnect Line

My 2G [protected] by MNP apply for 3G to Vodafone at Vodafone Mini Stores R B Telecom,205/1NSC Bose Road Kolkata 700040 on 10/50/11 but I got the connection on 25/5/11. After that disconnect line on 27/5/11. I contact with Vodafone Stores 105 S P Mukherjee, Kolkata 700026, they told that documents are not received.I contact with R B Telecom [protected], they are submitted on 18/5/11. Then I contact with Nodal Officer Mrs Dipika Majumder [protected] she told as same.After that reopen my connection on 30/5/11. After that disconnect line on 5/6/11. I contact with Vodafone Stores on11/ 6/11 they told that documents are not received. So Who are the Responbsible for that? Why I suffer for that?

Another shocking thing I have found today while I have downloaded my itemised bill for [protected]. There are again false SMS charges and most shocking part is I found there are a usage details for VF mobile connect during the period from 20.05.11 to 23.05.11 while vodafone sustained the connection on 19.05.2011 due to usages charges goes above credit limit( R 1500.00).
So I have a doubt that anybody from vodafone are hacking my simcard and using it to generate the billing amount heigher and heigher. Refer to my previous complaint several times I was contacted, informed and e-mailed customer care.
Refer to my mail on 05/06/2011 Kankana Chakraborty from Vodafone care informed me through a mail having The Service Registration number assigned for the correspondence is[protected] that all the Special SMS charges have been correctly charged in invoice dated 21/05/11. All SMS has been charged to 52425 @3/SMS for Vodafone Flash services. During the period 21/04/11 to 20/05/11, all usages were originated from the handset with unique IMEI number [protected] (first 14 digits) against Vodafone number [protected].
So again I maild her on 07/06/2011 stated that the mentioned IMEI number belongs to a USB device manufactured by HUAWEI not belongs to any handset as she mentioned and ask her if she can arrange any technicl inspection for my USB device (Which she mentioned as handset) and my laptop I am agree to take them for inspection to any of their kolkata address.

Then she again maild me as follows
Dear Mr. Panja,

We are in receipt of your e-mail dated 07/06/11, regarding flash SMS charges on your data card number [protected].



Based on your visit and discussion with our technical support executive Mr. Musaddique Hossain, kindly get in touch with him at [protected] and visit our office premises accordingly to complete the necessary testing and checking exercises in order to identify the issue.

The Service Registration number assigned for this correspondence is[protected].

For further help regarding this matter, e - mail us at vodafonecare.[protected]@vodafone.com . We will do our best to help you.

Happy to help,

Kankana Chakraborty

Vodafone Care

And accordingly I visited to the mentioned address and meet with Mr. Musaddique Hossain on 16/06/11 and 20/06/11 for their investigation and she again active my internate connection from 16.05.2011 which ware stoped since 19/05/2011 .


Now today I found these shocking things.


Please Advice necessary things to be done from my side.


MANOJ KUMAR PANJA

+91 [protected]
+91 [protected]

[protected]@bsnl.in

Vodafone in — Deduction of amount even I deactivate service

Hi

This is mukul . I have a problem With vodafone . Actually before 2 months One of my friend activate a love alerts combo on my vodafone no. When I came to know , I deactivated this service immediately because these messages disturb me a lot.
All customer care executive told me '' It will take 4-5 hours to deactivate this service" but still this service active on my phone and there is a deduction of amount 50 Rs.even I have deactivated this service.

Mobile Phone No. [protected]

Thanks n regards

Mukul Kumar Gaur

Udaipur

Rajasthan

hello
my balance is deucted without notifying me anything..they simply send one sms that ur vodafone stock alerts are active and deduct rs 30 and my balance gone to minus..and i had faced so much problem..i couldnt able to malke calls or emergency calls..vodafone customer care are not now recieving my calls..they cut of the link to customer complanit..i have no time to go vodafone store and lodge complaint..kindly lodge complanit against them..they should not do this hing to customers and return my money immediately with all balance which problems which i had suffered.
thankyou..

Vodafone — Portfolio Tracker

Hello sir, My name is Arun.JM and my number is [protected].... I am facing problem in deactivating the Portfolio Tracker . I contacted all your customer-care services but no one cleared my problem... i am getting loss Rs 99/- every month from last June 2009... So please help me... and deactivate the Portfolio Tracker in my number..... I hope you will clear my problem soon......

Arun.JM

Hi Arun,

We hope you have sent the required sms to deactivate the desired service. Appropriate action will be taken when the sms reaches Vodafone. Do e-mail us at vodafonecare.[protected]@vodafone.com for any further queries. We would be happy to help.

Regards,
TN Vodafone Customer Care.

Vodafone — net service is not working (rs 95)

i got my mobile recharged on 22nd aug 2010 for rs 95 to get internet services. i am unable to get it activated. though they have given me a confirmation message that my service is activated

Vodafone — vodafone live - make fool yourself

MAKE YOURSELF FOOL OPT VODAFONE LIVE (THE SUCKING AND ONLY MOBILE BASED SERVICE). U WILL HAVE TO PAY RS 95/- TO GET 2GB DATA. BUT BEWARE NEITHER U WILL GET ANY USAGE DETAIL AND WORSE OF IT U CAN'T USE THIS WITH
YOUR PC/ LAPTOP

BETTER GO FOR AIRTEL MOBILE OFFICE BEST IN ALL ASPECT.

VODAFONE U R JUST WORTHLESS (I M USING VODAFONE FOR 7 YRS BUT WANT TO SHUN AS SOON AS POSSIBLE, GOD WHEN CONNECTION PORTABILITY WILL BECOME REALITY!)

hi sir,
this company had dedducted 21 rupees from my account.Either i have not activated that service but they are saying that that service is activated from my side.and they are not submitting my complaint....
also few days ago they also dedducted balance for that services i had not acctivated.I got beniffit of 1 complaint. 2nd one they had not subbmite my complaint.and again they are doing the same thing...
plssss help me..... plsssssssss


Thanks from Sagar

go to consumer court and stop paying

hi my mobile number is [protected] recently on 17.09.2010 u dedducted 21 rupees from my account. i have not activate any service even worse is that u aslo disable my coustomer care so that i cant able to call u or complaint to customer care why r u making people fool i want my money back this happen to me 3-4 time before also i[censored] dont give my money back and stop people fooling i have many other ways to complaint about u . ill go to consumer court and stop paying.i hope u understand me...



THANKS

Vodafone — amount deduction even after deactivating the service

i'm having vodafone connection in which i have activated portfolio tracker.after activating the service, vodafone has to send message daily but i have not recieved any messages regarding portfolio tracker. i waited for a week time and called to customer care regarding my problem. after discussing with the customer care i deactivated the service.from that time onwards even after deactivating the service my currency was deducting every month of 99 rupes.this was happening from past 4-5 months.every month i have to call to customer care and reporting the problem.every time customer care people are telling we have taken a request for deactivating the service,ur amount will not deduct for the next month.but this was repeating.due to this i am facing much problems when ever currency was deducted by the same time recharge coupons are also not available due to month end holidays for the retailer. i'm facing problem due to this. i cant call to customer care every month. please resolve my problem

I am using vodafone mobile no. [protected], They have activated missed call alert and caller tune services on my number without my permission and deducted about Rs. 60 + tax from my account.

dear sir
my name is Nauaheb Alam recently fifteen days before i purchase vodafone prepaid connection number is [protected]...

i never give request to company to activate my romance alerts service. but today 29 of january my balance 30 rs deducted automatically mesage comes" Hello! VodafoneAlerts VA_ROMANCE has been activated on your vodafone mobilephone rs 30 will be deducted as monthly rentel". how its come. my balance was 38 rs now i m checking my balance showing 5.476 rs. how the company do this rubbish things to customer. after deducting balance i called upto customer care agent name (sukhchain). says call us after 4 to 24 hrs........
kindly revert back my balance which u have deducted for this rubbish bull romance alerts service.......
kindly revert my money back...........


ur prepaid customer
nausheb alam
[protected]

Sir,
I Recharge my Vodafone Internet Card of Rs.95, But I didn't get the Balance.
I received the message of recharge successfully but When I use the Internet, it deduct
Rs.38 from my account and now it's showing that amount of Rs.-10.298.

Please look in this matter and help me out to get my balance in my account.
My Mobile No.[protected]
Date of Recharge = 2/2/2011
Time = 6:30 pm

PARAS MEHTA 18 M PRE-PAID VODAFONE NO. [protected]
HOUSE NO. 1 MOHINI PARK NEAR KHALSA COLLEGE AMRITSAR
PROF: STUDENT
on 12/02/11 i recharged my vodaphone mobile no. in a shop in PATHANKOT near golden avenue with rs21 for the activation of internet pack. i got an sms that my recharged is successful. after about half hour i started using my internet on my phone and after using it for about 1hr i checked my balance and it shows rs -56. (which was around rs 90). i talked with vodafone customer care abot the whole thing and in first call there executive disconnected my call after listing my complaint. i tried again after few hours and then the vodafone executive told me that he is transferring my call to his senior . so i was put on hold , and i was kept on hold for about 20 mins and then i have to forcefully disconnect the call . on the same day 12/02/11 i also recharged my phone with a message pack of rs 75 which has to last for 30 days and when today i checked my messages it shows that your message pack is finished. now i am really frustrated with this kind of service and customer care behavior. i just wana my money back i am tired calling on customer care. please help.

Very pathetic and unprofessional services these guys are offering. They took money from me two weeks back and still my new no is not activated. Now from past 1 week none of the guys are not picking up my call. including their owner. The no published on this website also not picking up the call. Seems they all are fraudster.

Went through mental harrasment from these bunch of loosers. Initially they are begging me to took new no and now all are disapeared. Please beaware from them. Useless fellows

with out my fault my balance was deducted this is second time for me why r u deducted my balance with out my fault tell me reason

sir, please immediately close open any service and no send any advertise.SMS, RING TONE and SONGS etc. And refund my detracted amount.

my mobile no. [protected]
date 27/05/2011
time 18-03 pm.

Whats Going on,
it is still under deduction & now my balance is Rs/- -88.032,
So please check & refund my money back, because it is hard to earn these days please .
Number is [protected]

Hello Sir,
I have sent my my Alternate contact details at http://bit.ly/hzNUch please contact me as soon as possible...!!!

& Thanks for you Sincere Support.

Hello Vodafone Where are you? Why are you not contacting me, Why are you "Not Happy to help me" Now, Please Help me Otherwise I have to take help of Youtube to complaint all around the world For bad & worst service of Vodafone. You are Trying to make Fool of People by your safe & secure By-Laws Made by yourself to Cheat people easily.
why are you not contacting me as i have already given my contact details at your given address http://bit.ly/hzNUch, Since May 30, 2011.

I can't resist this anymore.

A Very Frustrated Vodafone Customer,
[protected]

who the hell is this company...!!!


reply soon...!!!

call me back immediately

I talked to Mr. Ajay... Just Hold me For a long & Finally Disconnected Without Resolving My Problem...!!!

I needed Internet at home urgently So I recharge it again With Rs. 110 to get positive balance After Recharge I had Rs. 5.938 But just to know about when i will be able to use my internet services, on IVR nobody was able to let me know the exact time one said maximum 6 hours on said 12 hours.

What the hell These services are...!!!

Vodafone please come and talk...!!

i recharged my mobile no [protected] on 29 september at 10.34 pm with an ammount Rs. 375.00 using internet banking. This recharge has been done for using 500 MB internet data as mentioned on vodafone website. after 1 hr later i started using internet. At 1.55 am on 30 september company sent me 98 sms while i was sleeping that i ahve low balance and company deducted atleast Rs.200 and my balance became negative. when i called vodafone customer care they told me that ur 3G plan of 500 MB data will be activated after 24 hrs. Bt this thing was not mentioned on thier website that it will be activated 24 hrs later so i thought like other services instantly and used internet. So company has cheated me by not mentioning that information on website . after that by sending 98 sms in night company had disturbed my mental peace and privacy. so i want a strict action against the company for my complain.

Attention Vodafone !!

The worst service provider !!

Charged me Rs. 60 (30+30) 2 times since last 2 months for a bloody service (matrimony alerts ) which was never subscribed by me.

Received a message "Your subscription for Vodafone matrimony alerts pack has been renewed and Rs 30 has been charged"

Now get my balance (30*3=90 ) Rs 90/- reverted into my account within next 2 hrs, else legal action will be taken against you.

Please don't force me to change my operator & take a legal action against you.

Further, also write more about MNP.

Ashok Kumar
[protected]

Whats it ???

What do you think ??

You would subscribe a customer without his consent and he wont react ??

FYI I never subscribed for this bloody nonsense matrimony alert services Even I am already married having 3 children.

What do your inefficient staff think that you would pick the pocket of a customer and he wont be able to
do anything.

This is my last warning to you to get my balance revert into my account withing 48 hrs.

Else surely i would take a legal action against you.

Many innocent customer like me are there whose pocket you people are picking.

Dont thieve.. better provide satisfactory services

Still waiting for positive response.

Ashok Kumar
[protected]

I would suggest everybody to not go with Vodafone "The worst service provider ever" we have seen in India.

Vodafone is making money by picking the pocket of innocent peoples.

I would request to all people to circulate this information into every Social Media, Every Consumer Forum and even wherever possible.

The way to make money and the attitude towards customer care is really disgusting.

Better go to other operator i.e. Airtel, Idea, Docomo etc.

Again I would suggest to Vodafone that instead of thieving.. provide better customer services.

Ashok Kumar
[protected]

Thanks Vodafone,

Now balance has been reverted into my account but make sure such services should not be activated without customer's consent.

Ashok Kumar

Hi,


my name is Prashant Sharma resident of goregaon(e) mumbai, mobile no. [protected] . my balance is been deducted continuously since morning of 7/12/2011. I use a Blackberry. when i called up the customer care to know why it is been deducted, a guy named majid told that it is been deducted as the vodafone live is activated. on the same day my blackberry plan got deactivated. even after that vodafone live was still activated. they told that services VLC and VMC automatically gets activated when the blackberry plan is activated. My question is why it is not been automatically deactivated when i deactivate my blackberry plan. and who is suppose to tell me whether there is a service of vodafone live which remains active and is charged even when it is not used, and i have to send an sms to deactivate that. Had i not called the customer care i would have not known what has vodafone charged me for and when vodafone is sending a confirmation sms for activation of my blackberry plan, why in that sms there is no information that VLC and VMC services are also activated which will be charged even when the blackberry services are deactivated. i need all my money to be reimbursed. or it is a case of forgery.


thanks
Prashant
UNSATISFIED VODAFONE CUSTOMER

Vodafone — recharge not made although balance deducted

sir,
i recharged my vodafone number [protected] with Rs. 222.through e- recharge. the balance got deducted from my account and a service message also came to me, but my voda account wasn't updated.
order id is MCIT[protected].

please see to it.

Sir,
Vodafone company ne bina kisi bhi hamari request ke mere account se balace ( 13/-Rs. ) kat liya hai.
isliye please mera balace vapase karne ka kast kare. mari taraf se koi bhi request sms pack ke iiye nahi
bheji gai thi. agar aap balance nahi vapas karte ho to main vodafone service ko chod kar kisi dusri service
main jaunga. isse aapke customer par bhi ifect padega. aap hame acchi service denge to hum hamesha
aap ke saath jude rahenge so aap mere balance vapas karne ka kast kare.

Thanks !

Mob no- [protected]
Vodafone service
Ravindra kumar
Opp. Shankar Dry cleaners jogipra shripura kota

I'm a prepaid user from punjab. Number [protected]. They have deducted a amount of Rs 100 from my balance. On talking to the customer care they say that balance has been deducted from a chargeable site. whereas i havent used any such site. Th e CC oprative said balance has bneen deducted on 20th November at around 11.30pm. But in the usage details it is not showing any such deduction made.
Copy o[censored]sage details is attached my balance was 330.58 on 19th nov and it becomes 229.89 on 21 nov where the only transaction is a call of Rs 1.50

Hello, joao raimundo, i am using Vodaphone Prepaid no.[protected]. I am very unhappy with vodaphone services as it had activated any pack without my permission.
On 21th june 2011, VF10 had been activated without my permission and Rs.10/- has been deducted from my balance as a monthly rent. I don't know why Vodafone are doing these to the customers and harassing this way? I don't know if this is a "trick" to making fool to the customers. Being a renouned company you yourself degrading you goodwill by creating such kind of nuisance.
This is very disgusting. i request you to deposit again Rs.10/-, which you have deducted without my permission for VF10 service/package. This is indirect looting So again i am requesting to reimburse Rs.10/-, which you have deducted without my permission for VF10 service/package in my vodaphone prepaid mobile no. [protected] account at the earliest and don't do it again without my permission.
Require an action As soon as possible.

My name is deepak my contact no is [protected]... today on 26th jan 2015 i have charged unnecessary 75rs for d2c_mobc_ganak_ppu_75-mobclixs. I don't know what kind of service is this. This is third time when they deduct from my ac without any intimation in last few months they also make a charge of 99 two times. But now its enough. We are not fool. I called customer care for this matter... but the executive told me that ""sir apne click kiya hai hum kuch nhe kr skte" it means we don't know what we are doing. We are not educated. We don't know reading.. how vodafone give authorization to deduct amount from our ac..

i have raised my concern. I wants my balance. And stop these types of silly things.

I COMPLAINED MANY TIMES TO YOU AND MANY OTHER CONSUMER ORGANISATIONS SINCE MY SIM ACTIVATION, THEY CHEATED ME, GOT TWO BILLS AND ONE LEGAL NOTICE BUT NOT ANY SOLUTION FROM VODAFONE, THEY HARRASED AND THREATENED ME AND MY HEART PATIENT MOTHER.
AND SENT ME LEGAL NOTICE REF NO- VEMS/037/CY-27/08062011/HITEK/0577 AND ADDRESS - DEPAK SABHARWAL & ASSOCIATES, ADVOCATES & CORPORATE CONSULTANTS, 42-B, JANGPURA B, NEWDELHI-110014, PHONE[protected] 24370232, EMAIL- [protected]@sabharwalindia.com
IF YOU WILL NOT SOLVE THIS PROBLEM SOON THAN I WILL TAKE LEGAL ACTION AGAINST YOU.

Vodafone Prepaid — call bearing activated

my vodafone call bearing is autometic activated please deactivete this service.

Dear Sir, i have a vodafone and i having a problem in the Sim card.That is, it has activated by call bearing so i need your help to deactivated it .

vodafone prepaid karnataka — Clip Barred

Hello,

Iam videsh using a prepaid vodofone sim #[protected] few days before i got a message to submit proff of address and ID to the nearest Vodofone store the avoid clip cancellation, i submitted my ID before a week on thursday 11/11/2010 and they told it would take another 24 hrs to get my Clip services activated and it being 5 days now and it has nto being activated and the CSR from vodofone doesnt respond for any of the quires properly i even made a request to vodofone CSR with complaint #[protected] on sunday but the issue is still not resolved, please do the needful at the earliest to get my problem resolved.

Videsh,
Email. [protected]@gmail.com
#: [protected]

Vodafone mobile — automated activation and deactivation

Automated acivtaion and deacativation of callertunes on 29.05.2011 midnight by sending 5 SMS( Still in my Mobile records)and deducted Rs 50/-
When complained on 30.5.2011 the nodal officer Ms Sushma called in the evening and informed that the service is deacativated BUT THE CHARGES ONCE TAKEN SHALL NOT BE GIVEN BACK.
Again in the midnight of 30.5.2011 the SAME STORY REPEATED BACK AND DEDUCTED Rs 50/-.

THIS IS A OPEN LOOT BY MOBILE COMPANIES LIKE VODAFONE WHO ARE TAKING BISUITS FOR THEIR DOG LIKE THIS.

Sandeep Mob no [protected]

Any update on this please .

I am having bad exprince with Vodafone.

=====================================================================
--- On Mon, 13/6/11, acknowledgements <[protected]@vodafone.com> wrote:


From: acknowledgements <[protected]@vodafone.com>
Subject: Happy To Help: Re: Services of your Vodafone Mobile number [protected]
To: [protected]@yahoo.com
Date: Monday, 13 June, 2011, 8:32 PM



Dear Customer,

Thank you for writing to us.

This is an automated response to your e-mail. We will respond to you within 2 working days.

If you want us to update your email id in our records, please SMS EMail <email id > to 111.

Manage your Postpaid account online - anytime, from anywhere. Register for My Vodafone on www.vodafone.in/myvodafone To know more about My Vodafone, click here

You can also activate/deactivate services easily via SMS. To view the list of commands, click here. SMS the command to 111 and the service would be activated/deactivated accordingly.

For quick access to your account information, please dial *111#

HOW TO MAKE ONLINE PAYMENT

Making payments for your Vodafone mobile phone is really simple. All you have to do is to choose one of the following easy methods:

Make a quick online payment via Quick bill pay for any Vodafone postpaid bill on www.vodafone.in
Recharge any Vodafone Prepaid connection via Recharge online on www.vodafone.in or navigate to Vodafone live! on your handsets.
Make a payment via the comfort of your home on M-Shop by calling 53333 (toll free) or sms <MSHOP> to 53333. To know more about Vodafone M-Shop, click here
Simply log on to www.vodafone.in/myvodafone.
Pay via any of the Self Service Kiosk machines.

In the meantime, if you need any further assistance, please do call us :

For any queries on our products or services, call Vodafone Care on +91- [protected] from any phone or 111 from your Vodafone mobile phone anytime.

For any complaints, service activation/deactivation and tariff change requests, you can call 198 (toll free) from your Vodafone mobile phone.

Happy to help,

Vodafone Care
Contact numbers
Vodafone Care : 111 or +91- [protected]
For complaints/requests : 198 (toll free)
Fax number : +91- [protected]/[protected]
E-mail : vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in

My Vodafone

Pay your bill, activate services, change your talkplan and and do lots more on My Vodafone on www.vodafone.in.

By logging on to My Vodafone, you can

View and analyze your bill/account statement
Pay your bill/security deposit
Change your talk plan/billing address and send us billing and tariff related queries
Request for a duplicate bill
Activate and deactivate services
Activate roaming
Order a new SIM card and block your old one

SMS Service Commands List

To activate/deactivate the following services via SMS, you can send the corresponding code as an SMS to the mentioned number and the service will be activated/deactivated.
Sr. No Name of service Activation Code Deactivation Code SMS to Timeframe for activation/deactivation
1 National Roaming ACT NR CAN NR 111 2 hrs
2 Vodafone Roaming ACT VR CAN VR 111 2 hrs
3 Basic International Roaming ACT BIR CAN BIR 111 2 hrs
4 STD ACT STD CAN STD 111 2 hrs
5 ISD ACT ISD CAN ISD 111 2 hrs
6 Caller Line Identification Presentation ACT CLIP CAN CLIP 111 2 hrs
7 Itemized Billing ACT IB CAN IB 111 2 hrs
8 Voicemail ACT VMS CAN VMS 111 2 hrs
9 Call Conference ACT CC CAN CC 111 2 hrs
10 Call Forwarding ACT CF CAN CF 111 2 hrs
11 Call Hold ACT CH CAN CH 111 2 hrs
12 Vodafone live! ACT VL CAN VL 111 2 hrs
===========================================================

Vodafone — Automatically dialled ISD number

Hi,
I'm having Nokia N70m model and I have vodafone post paid connection. I already used Nokia 1100 model until June 9th afternoon. After that I used Nokia N70m. Actually I checked with my unbilled amount around at 02:30 PM on 10th June'11 an it shows Rs. 3205, However, when I check with unbilled amount around at 01:00 AM on 10th June'11 and it shows Rs.640. So, when I contacted to the vodafone store excutive , he told that he did take my complaint as my mobile is fault. So, we are not taking any responsibility regarding this he said and they barred both outgoing and incoming calls too! I kindly request someone please give me the solution.Thank you!

Hello,

I have sent 2-3 time reminder to vodafone but no responce. What we can expect from Vodafone service.

Any can help here ?????????