| Address: South Delhi, Delhi |
i am writing to draw the attention of all concerned people about the fraud practices of Vodafone to cheat the customers and making money through illegal ways. i am sharing a few incidents
1. unnecessary charging std call rate on local numbers as well.
2. extra and highly charges on local and std sms
3. amount not being crediting to some wrong unfunctional mobile nos. and not transferring it back
these all incidents has put in a shock, how can we allow these companies to cheat us so easily. is there no way whereby we common people can get justice without any botheration to us and without us wasting long hours to debate with their uncooperative, insensitive, dumb customer care representatives, what an irony- we call them customer support but they are our real patience testers, these people just don’t listen to customer complaints, don’t even give us clarity on issues. let me give an example, yesterday i made a 2 std messages and i have been charged Rs. 5 for normal std 2 line message and when i enquired from customer care and wanted to know why i have been charged so much for a message then at first they said their system is not able to see any transaction. i again called them up after a few hours to check the status of my complaint then i got a stupid reply from the customer care that i had sent an international sms with some no. starting 00.. i told them it is absolutely incorrect and even told them the nos. to which i have sent the sms, but the person on the other side was not at all seems to be of slight interest in helping me and addressing my complaint, after debating for a few minutes i asked them to share the isd no. to which i have sent the message and then they had no answer,, it was all lie which was I have been told.
now today, i decided to put this complaint on this forum, as i believe the authority would take some action and will come forward to help us. for how long all this fraud will happen with people like me???? we need to find a platform where we can put our voice and we are heard....
narayan dutt kaushik
Vodafone user
Mobile no. [protected]
Vodafone — STD charges
STD charges confirmed to me is Rs,1.75 per minute and the charges applied is Rs.3.00 per minute.plz clarify