[Resolved] Vodafone — service | |||
i purchased prepaid sim card on 17th april'12 of number- [protected]. i am facing problem since then in messaging n calling service..when my relatives in uttar pradesh called me up its says my number does not exists n there message sending also fails on my number..and morover my messages are not delievered to them n if deleivered on other no. then delievery reports are not coming to me even when i recharge my balance m not getting any sevice message that your recharge is done..unable to register my number on facebook there also it displays number does not exits. as per recommendations of customer care(i have called them up several times) throughly checked each and every settings & refreshed them too, still facing same problem n now customer care no. 111 n complaint no. 198 is not connecting my call to customer support executive though following instructions on ivr my call loops inside the ivr menu. i am totaly fed up from vodafone service..it has led me down..no one helping me to sort my problem. i loged my complaint regarding above mentioned problem. (Complaint no.[protected] on 25th april'12). hoping for positive response from your side & please sort my issue as soon as possible. Was this information helpful? | |||
Dec 5, 2016 Complaint marked as Resolved Verified Support Dec 26, 2011 Vodafone India Customer Care's response Hello Jaihari, Thanks for writing to us. We tried calling you but you seemed busy. Kindly share an alternate number with us here http://bit.ly/hzNUch and a convenient time to talk to you, as we're keen to assist you with this. For any further assistance please write to us at vodafonecare.[protected]@vodafone.com or you can also call us on 198 (toll free number) Happy to help! Kind Regards, Vodafone Customer Care, Chennai Verified Support Mar 05, 2012 Vodafone India Customer Care's response Hello Ramesh, Please send CAN VL to 144 for deactivation. You can email us at vodafonecare.[protected]@vodafone.com or call us on our toll free number 198 for further assistance, we'll do our best to help. Regards, Vodafone Customer Care, Delhi & NCR Verified Support Apr 30, 2012 Vodafone India Customer Care's response Hello Gaurav, Thanks for your time on our call, hope we were able to address the matter. Regards, Vodafone Customer Care Verified Support Oct 18, 2012 Vodafone India Customer Care's response Hello Ravi, Please share your contact number at http://bit.ly/Xsm4kH and we will have someone get back to you in a short while with further assistance. Regards, Vodafone Customer Care. | |||
 35 Comments | |||
Comments
hi my name is gaurav im using tis connection since 2 years i stay in bangalore sahakarnagar hebbal post. im facing network prob since d last 2 years n each n every cal has 2 be made more tan 10 times 2 connect not only me al of thm here r facing d same prob pls find n end 2 tis or its a shame ...[protected] my number
I have taken the prrpaid connection on cell no [protected] from Aurangabad (Mah) office, after submitting the documents still the outgoing calls facility is not activated for last 48 hrs. the city operator i s giving excuses like "no power", "sytem fault" etc.
i think from the co. like vodafone, this is not expected & it is giving me lot of stress, unnecessarily.
i think from the co. like vodafone, this is not expected & it is giving me lot of stress, unnecessarily.
I am using your services for last 2 years, you are sending unbarable number of SIM massages for your advertisment, you are entering into personal domian, freedom, privecy .I are wasting my time, and creating nusence to me .You donot any right to enter into personla domian with out permission and willingness of the customer .I do not want this headack to be continued any more .If you continue like this I will through away your servicess and swich over to other service provider or I will seake leagal remidiees .Stop this nonsence immediatly.MY CELL NO [protected]
I want a different corporate schemes of vodaphone postpaid. Kindly send it on my email id.
Thanks,
Pritesh
Thanks,
Pritesh
Wthhttout my representation my mobnile no [protected] is deactvated. Now I am in Bangalore taking tratment for heart. I send my daughter lasat weekspcifically to Chennai for making complaint and activation. The officer in T.Nagar told that some mistake was done by them and they will activate in two days.One week had gone and not. thing has been done.Please activate my mobile immedately.
V.V.S.Manian
V.V.S.Manian
skeem';networkproblem
My self ankur bansal. My number is [protected]. I live in pitam pura, delhi. Whenever i got some problem with my connection i use to go to the pitam pura vodafone @ rani bagh. But never ever able to get any solution just only because of the connectivity issue.
Today i went there to pay up my bill but but then also i am not able to pay that because of the same issue in both the areas rohini sector-3 and pitam pura.
Tommorw is my last date of paying up d bill and there is no other place to pay up here.
Am realy very very annoyed with your service and i want cure of my problem. If this problem will not be cured then i have to go by any other connection.
Ankur Bansal
[protected]
Today i went there to pay up my bill but but then also i am not able to pay that because of the same issue in both the areas rohini sector-3 and pitam pura.
Tommorw is my last date of paying up d bill and there is no other place to pay up here.
Am realy very very annoyed with your service and i want cure of my problem. If this problem will not be cured then i have to go by any other connection.
Ankur Bansal
[protected]
My self ankur bansal. My number is [protected]. I live in pitam pura, delhi. Whenever i got some problem with my connection i use to go to the pitam pura vodafone @ rani bagh. But never ever able to get any solution just only because of the connectivity issue.
Today i went there to pay up my bill but but then also i am not able to pay that because of the same issue in both the areas rohini sector-3 and pitam pura.
Tommorw is my last date of paying up d bill and there is no other place to pay up here.
Am realy very very annoyed with your service and i want cure of my problem. If this problem will not be cured then i have to go by any other connection.
Ankur Bansal
[protected]
Today i went there to pay up my bill but but then also i am not able to pay that because of the same issue in both the areas rohini sector-3 and pitam pura.
Tommorw is my last date of paying up d bill and there is no other place to pay up here.
Am realy very very annoyed with your service and i want cure of my problem. If this problem will not be cured then i have to go by any other connection.
Ankur Bansal
[protected]
Previously ,I have complained against vodafone.
My vodafone number which I used approximately 2&3 years.But there have so many hazard.From my number [protected] above rs.300 deducted on 23.09.2009 and when I COMPLAINED they said as some HUNGAMA Game I was download in 3 times repeatedly same thing ,thats not right .and I was complaind to TRAI dated 30.09.2009.but no result.
Soumya Bhandari
[protected]
08.03.2010
My vodafone number which I used approximately 2&3 years.But there have so many hazard.From my number [protected] above rs.300 deducted on 23.09.2009 and when I COMPLAINED they said as some HUNGAMA Game I was download in 3 times repeatedly same thing ,thats not right .and I was complaind to TRAI dated 30.09.2009.but no result.
Soumya Bhandari
[protected]
08.03.2010
i am vivek sharma my no. is [protected] (Punjab) user of vodafone from 6-7 year. my balance continuity deducted from my account from last 5-6 days and when i mad call on customer care they didn't ready to listen my prob. and drop the call time and again yesterday i had talk with Mr. Rajesh he is swearing to me with his other friends (your executives) and after that i unable to make the call on your customer, so what should i do to punish them and for get my refund back............... vivek s
Dear Mr. Sharma,
We believe our customer care representative has been in touch with you and have given you all necessary information with regards to your complaint about deductions from balance against services that have been activated. Kindly also note, 111 is now our enquiry helpline. The helpline in its IVR form, where you can service your own requests by responding to queries, is free. However, when you choose to speak to customer care representative, the call is chargeable at 50 p for 3 Minutes. In case you need further information, please do write to us at vodafonecare.[protected]@vodafone.com. We would be happy to help.
Regards,
Vodafone Customer Care, Punjab.
We believe our customer care representative has been in touch with you and have given you all necessary information with regards to your complaint about deductions from balance against services that have been activated. Kindly also note, 111 is now our enquiry helpline. The helpline in its IVR form, where you can service your own requests by responding to queries, is free. However, when you choose to speak to customer care representative, the call is chargeable at 50 p for 3 Minutes. In case you need further information, please do write to us at vodafonecare.[protected]@vodafone.com. We would be happy to help.
Regards,
Vodafone Customer Care, Punjab.
details of this no [protected]
I am one of the vodafone custmer and i visited to panchmadi and i didnt get service of vodafone over there/ So that i faced many problems. This is my request to provide vodafone service over there.
Vodafone — there is a very slow service on credit
am using vodafone sim from last 5 years,but know a days,there is a very slow service on credit..if we do credit know means it wil get after an hour...if we have to wait that much of time to get that service in emergency means..what is the use of doing credit,we can easily go and do recharge only.my number is [protected]...so kindly request to vodafone to make a fast service on credit. It has been over a month now that I am requesting for certain services to be activated on on my cell phone number. I have written numberous emails and even attempted to call the circle managers. calling 111 and being charged to speak to a associate and then getting to know that your request was not even registered is simply horrible.
calling the managers, the auto response is that they are busy in meetings and then they do not even return calls.
This is an attempt to retain the number. Can I have someone address my concerns or does nobody at Vodafone bother about its customers, especially with the tag line like that.
calling the managers, the auto response is that they are busy in meetings and then they do not even return calls.
This is an attempt to retain the number. Can I have someone address my concerns or does nobody at Vodafone bother about its customers, especially with the tag line like that.
HI,
Whomsoever it may concern,
I Tejal pandya from dhaisar am complaining about the services of my Vodafone (349 E-serve plan) mobile # [protected]…I have been enquiring about the unlimited internet @ 99 package from the 25th of march...was told I have to send an email to corporate assist or I will have to visit the Vodafone gallery so sent a mail...was informed they didn’t receive it...was advised to send a MSG to 111 ( VL_ 99) did the same then called twice after that was informed it was done used the services form then till 4 days ago...then thought about enquiring about the 3g package and then modem services, was informed about it...but at the same time was informed current package isn’t 99 unlimited it’s the 299 package...and was also informed directly that the bill is 7800 approximately...and when called again to dispute about it was informed that the bill isn’t generated once done will be waive off so that would be done was asked to wait till the 21st did the same but then was informed that the bill is 7000 now the mind boggling thing is the way that allowed me to use it as my credit limit earlier was 600 when used to have 2000 mins free didn’t know how it worked, as my services used to get cut off when exceeded 600 asked for it to be increased was informed would have to send an email or will have to be done after a certain time ,But now when i used the internet from a credit limit or[protected] directly it increased to 7000 and received the MSG about the breach only once it reached 7000 no intimation before that not a call nor an email or a MSG...And the MSG received read your services have been restricted as the bill is 7869 and the credit limit is breached...
so my questions is that if was on a 99 unlimited package then hw come i have been charged... and why have i been allowed to use above my credit limit without me increasing it or without me even being informed about it and have been speaking to many people (Karan lad , Marshall,shaan,and even a manger venu) but neither my services restarted it has been 3days ...nor is my internet package active and i have a bill of 7869 which should have been there in the first place also apart from that i would also like to mention about live TV had activated it during the world cup but it is still active even after sending a MSG has spoken to an advisor he said that every details are mentioned but when called back no one knows about it and I am still being charged till date do not want them to take the money from the direct debit they asked me to send a MSG but I am not allowed to send any....and neither will my live TV be deactivated nor my direct debit what should I do...? I have been a loyal customer with them have another two accounts with them feel I am being conned.....i want to know what is going to be done for this loyal customer as i am not going to pay for something that I shouldn’t.....i not assisted with the will cancel l my other account as well..Hope I do not get charged for the live TV any further and insist on my direct debit to be canceled, don’t want youll to touch my account.
Would like to conclude by addressing my needs those are 1.want my charges to be waived off.(The amnt after the credit limit i have agreed for which is 1600 ) 2. Want the live TV and direct debit to be cancelled.
3.want my internet plan to be 99 unlimited
And finally 4.want my services restarted.
Tejal M Pandya
Whomsoever it may concern,
I Tejal pandya from dhaisar am complaining about the services of my Vodafone (349 E-serve plan) mobile # [protected]…I have been enquiring about the unlimited internet @ 99 package from the 25th of march...was told I have to send an email to corporate assist or I will have to visit the Vodafone gallery so sent a mail...was informed they didn’t receive it...was advised to send a MSG to 111 ( VL_ 99) did the same then called twice after that was informed it was done used the services form then till 4 days ago...then thought about enquiring about the 3g package and then modem services, was informed about it...but at the same time was informed current package isn’t 99 unlimited it’s the 299 package...and was also informed directly that the bill is 7800 approximately...and when called again to dispute about it was informed that the bill isn’t generated once done will be waive off so that would be done was asked to wait till the 21st did the same but then was informed that the bill is 7000 now the mind boggling thing is the way that allowed me to use it as my credit limit earlier was 600 when used to have 2000 mins free didn’t know how it worked, as my services used to get cut off when exceeded 600 asked for it to be increased was informed would have to send an email or will have to be done after a certain time ,But now when i used the internet from a credit limit or[protected] directly it increased to 7000 and received the MSG about the breach only once it reached 7000 no intimation before that not a call nor an email or a MSG...And the MSG received read your services have been restricted as the bill is 7869 and the credit limit is breached...
so my questions is that if was on a 99 unlimited package then hw come i have been charged... and why have i been allowed to use above my credit limit without me increasing it or without me even being informed about it and have been speaking to many people (Karan lad , Marshall,shaan,and even a manger venu) but neither my services restarted it has been 3days ...nor is my internet package active and i have a bill of 7869 which should have been there in the first place also apart from that i would also like to mention about live TV had activated it during the world cup but it is still active even after sending a MSG has spoken to an advisor he said that every details are mentioned but when called back no one knows about it and I am still being charged till date do not want them to take the money from the direct debit they asked me to send a MSG but I am not allowed to send any....and neither will my live TV be deactivated nor my direct debit what should I do...? I have been a loyal customer with them have another two accounts with them feel I am being conned.....i want to know what is going to be done for this loyal customer as i am not going to pay for something that I shouldn’t.....i not assisted with the will cancel l my other account as well..Hope I do not get charged for the live TV any further and insist on my direct debit to be canceled, don’t want youll to touch my account.
Would like to conclude by addressing my needs those are 1.want my charges to be waived off.(The amnt after the credit limit i have agreed for which is 1600 ) 2. Want the live TV and direct debit to be cancelled.
3.want my internet plan to be 99 unlimited
And finally 4.want my services restarted.
Tejal M Pandya
Dear officer,
I am Vodafone user for past few months, before that I was connected with Reliance since 2004, but as of now my experience with Vodafone is not good. The reasons are as following:-
1. My entire services were barred many times within 1 month (08/04/2011, 15/04/2011 & 29/04/2011) while I was on roaming on 8th April & 15th April and today 29th April, I am admitted in hospital for last few days without any information and any reason even there was no bills are pending or the payment is due.
3. I got the message on 09/04/2011 @ 1.45pm and 15/04/2011 @ 7.15pm and on 29/04/2011 @ 5.36pm that “Hello! Your Outgoing Call service has been restored on your Vodafone mobile phone[protected]. To know active services status sms MYSERVICES to 111 (toll free)”
Now I would like to know the reason why the services has been barred on 08/04/2011 and 15/04/2011 and 29/04/2011, I need to have to proper reply on above points, do let me know what Vodafone will be doing to compensate me as on 09/04/2011 my father was admitted in hospital for his heart problem and I was mentally harassed.
As I feel that Vodafone is not a customer friendly company at all, the way it is treating me. Now I may me taking this media and other higher authorities as well.
Thanks,
Deepak Kumar Gupta Kotawala
I am Vodafone user for past few months, before that I was connected with Reliance since 2004, but as of now my experience with Vodafone is not good. The reasons are as following:-
1. My entire services were barred many times within 1 month (08/04/2011, 15/04/2011 & 29/04/2011) while I was on roaming on 8th April & 15th April and today 29th April, I am admitted in hospital for last few days without any information and any reason even there was no bills are pending or the payment is due.
3. I got the message on 09/04/2011 @ 1.45pm and 15/04/2011 @ 7.15pm and on 29/04/2011 @ 5.36pm that “Hello! Your Outgoing Call service has been restored on your Vodafone mobile phone[protected]. To know active services status sms MYSERVICES to 111 (toll free)”
Now I would like to know the reason why the services has been barred on 08/04/2011 and 15/04/2011 and 29/04/2011, I need to have to proper reply on above points, do let me know what Vodafone will be doing to compensate me as on 09/04/2011 my father was admitted in hospital for his heart problem and I was mentally harassed.
As I feel that Vodafone is not a customer friendly company at all, the way it is treating me. Now I may me taking this media and other higher authorities as well.
Thanks,
Deepak Kumar Gupta Kotawala
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Prepaid connection — dnd customer not treated so & ivr has barred my number
Dear sir/mamwith `due respect i want to state that your ivr had barred my no on the customer care no 121
moreover i am an dnd customer but not treated so plz do needful