Vodafone India Complaints & Reviews

Hi There,
I am Jitendra Mishra pursuing my master from University of Cape Town South Africa. Since last one month, I am getting a continuous call from India with the no. [protected]. The guy who is calling me were telling that Mr. Praveen Kumar Singh, one of my friend hadn’t paid the bill of Rs. 6248 of his post paid phone and left the place. The guy was asking me through a continuous call and above even threatening me to take me to the court if he will not pay the bill. I am living in complete trauma since last few days and neither able to concentrate on my work nor sleep well in the night.
Although I have nothing to do with this matter but I have respect for the Indian law and order therefore I had tried to help them and dropped the mail to Praveen Kumar Singh but unfortunately he hadn’t responded to me. As I had asked to some of my Indian friend weather he is still in Bangalore then come to know that he had left Bangalore and joined somewhere in Gurgaon. As I had resigned from my previous job and here I am living as a student, so I couldn’t afford to call India and help them. So, it is my humble request to please consider my complain seriously and take necessary action, as this kind of continuous calls and threat may put my life as well as career in danger.

Dear Sir/Madam,


With reference of my earlier complain letter dated [protected], I did not get any response of my complaint therefore I am going to submit again the letter below. please do the needful.

I would like bring to your kind knowledge of your good-self that my name is Javed Akhtar and I am an customer of Vodafone Prepaid Connection from last 3 year. Actually, some times before I recharged my Vodafone prepaid mobile no.[protected] with Rs.95 and the plan was Vodafone live which is a Web Surfing Facility (Internet). As I am using Motoralla Q9H a Windows Base Phone, the problem is that I am not getting any Net Connection by the activation of this plan at my Motoralla Q9H Phone and didn’t get surf the net by the Vodafone Live Plan. I called many time to Vodafone customer care but they only advised me that I will have to save the GPRS settings and after receiving it then will have to save and restart the mobile phone and then you will be able to brows all the sites but suddenly it did not working and the same problem facing till yet. As I called to customer care more than 3 times and did not get any solution, the customer care has been blocked for me and I cannot call to them by the same no.[protected]. As I recharged with Rs.95, the amount has been lost and did not get any benefits with this amount or not got connect with internet.

Therefore, it will be grateful if you could kindly ask about the matter to the service provider Vodafone and ask about my money which I paid for this Vodaphone Live Services and also tell the money will be credited in my mobile account or not.

In this regard, I would like to inform you that I tried many times to call them but did not get connect with any executive man or such a technical assistance. Here I came to ask you that will you take any action on this matter or I will have to write to consumer court directly by submitted some fee or it’s enough to submit it online forum.


I am waiting for your prompt positive response in this matter.

Sincerely yours,


Javed Akhtar
[protected]

without any input two times activate the alert and miss call info service and dedect the rs 30 both time . its a very shame full activity done by the people . i am loosing my faith with boda . pl return my money imdtly . i do not need any alert service and add call never. do not try to chet the customer of voda phone . if do not do the querry i will chane my connection with my complete relative and family i am jai from east up my no is [protected]. p do and confirm i also asked to customer cell but they do not response. pl do hurry

Sir,

I perchaed a vodaphone postpaid SIM card. As my proof i submitted my PAN card.voter Identity card,compani Identity card and addresh proof given by my compani. After that they verified my compani addresh and residence addresh and my number is activeted.

After one week vodaphone person called me that you are staying in compani provided house so you need to activate ECS means they can take my bill directly from my account for that one some document was required so i told i will submit on next working day. At that time form vodaphone cuctomer care there was no information that they will dasconnect my number.


I have question that , At the time of connection i submitted all the documents what they asked and from their side they verified my office addresh and Residence addresh and after that they activate my number so after some time how they can ask for new condition to continue my servise. Without any proper information how they can block my number. Now i am facing problems.

I bu a new sim about 2 weeks back and my sim is still not activated due to non receival of documents.I talked to the retailer whome i buy that sim he always says that it will be activated today.But the fact of the matter is that i am on my third week of buying that sim and still not activated.The retailer shop name is Daksh mobile DP road Aundh.He has not given me the bill also and i have not even asked for.Please help me from this trouble as without the usage of phone i am suffering alot.

Thanks

Nikhil

SIR,
MYSELF RAJESH FULCHAND AGRAWAL BEARING MOBILE NO-[protected] BEING A VODAFONE CUSTOMER FROM LAST 10 YRS. I HAVE COMPLAINT REGARDING OUTGOING CALLS BEING STOPPED. ONLY I CAN RECEIVE INCOMING CALLS. 4 DAYS BEFORE I HAD REGISTERED COMPLAINT TO MR.RAHUL IN VODAFONE GALLERY OF MULUND REGARDING THE SAME MATTER. THEY ASSURED ME THAT WITHIN 4 HRS I WILL BE ABLE TO DO OUTGOING CALLS. BUT STILL I AM FACING THE SAME PROBLEM. ONLY OUTGOING CALLS OF VODAFONE TO VODAFONE IS WORKING. OTHER OUTGOING CALLS ARE NOT WORKING.

IF MY PROBLEM DOESN'T GETS SOLVED WITHIN 12 HRS, I WILL SURRENDER THE NUMBER.

Dear concern,

Please allow me to introduce myself, I am Brij Nandan Bhatnagar, Founder & CEO of Palash Professional Services
and Co-Founder & Director of Futuristic Solutions Research and Development Pvt. Ltd.

We are expanding our operations in Bhopal, regarding that I have come to bhopal for market survey.

Here for ease of communication I decide to take a new connection with Vodafone (As I am existing customer of Vodafone Delhi, no - [protected], and quite satisfied with the services offered in Delhi), I have been approached by Mr. Ajendra Yadav, Sales rep for the same.

On further discussions I had agreed to take Vodafone no. [protected]. (and around 15 - 20 more connections
in due course of time for my staff). I paid Rs. 299 for activisation (on 07-Jul-2010),

I was given the SIM card for the same number and been told that the number will be activated by tomorrow evening (i.e. 08-Jul).
2 days Later I was asked to make deposit Rs. 500 as security, as I dont have a permanent address in Bhopal. I made that deposit on 09-Jul.

Again next day, I had been told by Mr. Ajendra Yadav, that this number is of premium category number, and hence cannot been issued to you as ordinary number. So, I asked him, if it is ordinary category number, how it can be shown in your I-POS, and you been able to block this number for me. he said he has been told by Mr. Pankaj Tiwari, his immediate boss, that this number is a premium category number and cannot been issued free of cost. (Note - here Mr. Ajendra didnt ask me to pay the premium price, if he could have asked me, i could be ready to pay). please note - this number is not showing in system as premium number, but just told verbally by Mr. Pankaj Tiwari.

I called Mr. Pankaj Tiwari, so many times to make my number activated, but either he didnt pick the phone, or cut the call, or msg me, that he is in meeting n will revert me soon. (Note - He never revert my call in 7 days, never called back for any clarification).
even if we spoke each other, he just said, he spoke to Mr. Manish Shrivastava, and my number will be activated by evening or so.

I still try to resolve to solve the issue, I went to meet Mr. Manish Shrivastava to his office, and in my business card.
he simply walk away without meeting me. (a very non professional approach to any customer on Vodafone behalf, and that too when my business card read - Founder and CEO)

Therefore, I was forced to launch a complaint against Mr. Manish Shrivastava, and I make a visit to nearby Vodafone store.
Miss Rashmi did that on my saying launch the complaint stating that my number is not been activated.
(I think she didnt understand the problem, and didnt mark me the same mail in cc.)

Since I was in roaming and forced to use my Delhi number, my unnecessary roaming charges is going high. I again apply for new number, (still with Vodafone, no - [protected]) and this number is activated in 3 days.

Now, on doing some enquiry, i found out that this particular number[protected], has been issued to some person in Jabalpur under ordinary category (I personally spoke the holder of the number, in front of your Sales Rep. Mr. Ajendra Yadav, and that person said, he has got this number under ordinary category and didn't pay any premium price and he is employee of vodafone other no of him is [protected]), activated on 15-July-2010. It means the processing starts atleast 2 day before.

Now I have certain issued, which need to be answered by Vodafone.

1. If the number is ordinary category number, why it is not been issued to me.

2. Even if it is a premium category number, whose mistake it is that this number is shown as ordinary number in I-POS of swastika.
(later trying to cover this mistake, number is converted to premium), but surprisingly, sold again under ordinary category. Too many changes to digest. Who so ever is having the authority to change the categories of number; the person might be quite rich by now.

3. If it is a premium category number (as told by Mr. Pankaj Tiwari), then how it can be issued under ordinary category again. does it mean, someone has taken money to convert it to ordinary category. (Vodafone must be running huge losses by this type of practice, each number cost about 20,000)

4. Initially when I had applied for the number, it has been blocked for 72 hours and free if not been activated, so shall I understand that I have been mislead for more then 4 days, so that this number can be sold to someone privately converting it to ordinary.

5. If this number is shown in I-POS as ordinary number (that is why Mr. Ajendra was able to block it from swastika), then who had converted it to the premium number?

6. Why this number is not blocked again after 72 hours for next 72 hours or till the issue is resolved, because now this issue was known to everyone in vodafoee office.

7. Why Mr. Pankaj Tiwari has not returned my calls any time?

8. Why Mr. Manish Shrivastava has denied to meet me, and walked away from his office in front of me, when i personally went to his office.

9. Is other similar numbers Eg. 887888*****, 2888, 3888, 4888 or so on, are premium numbers or ordinary numbers.

10. Why is so much miss communication from vodafone side (ordinary to premium and again ordinary), and no transparency is maintained.

11. The number is issued to someone working in vodafone, shall i understand, the person (having the number) is close to either Mr. Pankaj Tiwari or Mr. Manish Shrivastava, OR they have taken some money to issues him such a number.

12. Moreover, when I asked the number of Mr. Vikas Jain, from Mr. Pankaj Tiwari, he denied to give me that; and here this time only, he is ready to meet me, and revert me back.

13. When some customer is launching a complaint, dosent he has the right to get a copy of complaint. (Even he is supposed to get a copy of FIR, in police station), and with vodafone I was not been given copy or mark me in CC, so that i know what exactly the complaint has been written, is my problem is properly understood or Not. (Thatz why, the earlier complaint was not properly understood, and i have been forced to mail from my side.

I am really surprised to find so many irregularities in process of issuing a new number. (what the process engineers doing).

Do, I have the right to information here in Vodafone, (RTI act, govt of India), to find out what had happened exactly.
So, shall I move to any other service provider, or stay with vodafone in Bhopal, MP region.

I am very much disappointed by your Corporate sales team, and had to pay huge bills as I have using roaming facilities,the bill is going to vodafone only. Very poor and pathetic impression of vodafone and your highly paid executives (Mr. Manish shrivastava and Mr. Pankaj Tiwari) and excellent impression of Mr. Ajendra Yadav.

P.S. - During this whole issue, I would like to praise Mr. Ajendra Yadav, sales representative, role as very customer supportive. I wish him all the best in his career.

--
Regards


Brij Nandan Bhatnagar

Founder and CEO
Palash Professional Services

m - [protected] (Bhopal)
[protected] (Delhi)
e-mail : [protected]@palash.in
[protected]@futuristicenterprise.com

i got missed calls by no. [protected] at night..
i just want to know the name of the owner..
plz kindly provide me his/her name.
i will be very thankful to you.

My name is Sneh Lata, my vodafone no. is [protected], for the last few months the company is applying unnecessary downloading charges worth Rs.145 stating that I have downloaded one song every day. But when asked to provide details of the same, they dont have it.

Luckily last month they agreed that this was the unnecessary charge from their side for which they agreed to pay back the money but shockingly the have again applied the same charge this month again

I want to know that whats the solution to this problem, this is the last warning else i will have to take some legal action urgently

I am registered with the NDNC for more than a year now, but this has not helped in checking the unsoliciated SMS flow to my Vodafone number. Now it has increased to such a proportion that it is becoming difficult to manage. As it seems I am targeted by a couple of SMS campaign providers with messages like, TD-REN, TD-IMAGES,TD-JAYDEV,TD-PRITHVI,TD-UNICON,TD-SRI SAI,TD-INNOVATIONS,LM-VANHEUSN etc.

There are times when I receive multiple copies of the same message within a span of a couple of hrs.

Is there a way to stop this?

I took a new prepaid connection from a shop in Kazhakuttom, the shop address is Nath Communication, Kazhakuttom, Kerala-695583 on 6th July 2010. I filled the application form for the connection and stapled my passport size photo and attached the photo copy of DL and company id.

The vodafone number is [protected], after one week o[censored]sing the number, the number got disconnected. I went to the shop to enquire the case, and they misguided me for 2 days saying the number would be activated soon, then i contacted the vodafone customer care and was surprised to know my documents were not submitted.

I went to the shop again, and they are asking to submit the documents again, i am suspecting they might have misused my documents for providing illegal connection to someone, if future if there will be any abusive call from that number then who will be responsible for that?

Plz help if i can take any action against this shop Nath communication, Kazhakuttom who might have misused few other peoples documents as well

I am NEERAJ GOUR S/O SAGAR SHARMA R/O 186 RESHAM GHAR COLONY JAMMU , J&K is currently using a mobile connection provided by VODAFONE my mobile no is [protected]. I have unsubscribed to the paper bill and i haven't received any paper bill from them for the last few months. BUT this month they have sent me the paper bill on my billing address with full billing detail due to which i have to face lot lot inconvenience .Even due to their carelessness my parents came to know about various personal contacts of mine How can they deactivate a service on my number without consulting me and this is not for the very first time .when contacted no one at vodafone is ready to give me any satisfactory answer .I am just feeling helpless .So please help me .....

I Purchase a new mobile number i.e. [protected] recently the sim works for 3 day later on the sim is not working, I also replace my mobile phone by nokia N70 but the mobile cant start up Mobile is hanging can any one help me regarding this problem my e-mail id is [protected]@gmail.com

My mobile no. with Vodafone is [protected] with a credit limit of Rs. 1200/- . I have taken talk plan of Rs. 325. My normal usage is around 800-1000/- per month. Last month, I bought a sms pack of Rs. 125/- by which my sms rate became 1 paise per sms ( local as well as national ) for unlimited number of sms.

However, when I send any sms, I am being billed Rs. 1.50 (National) or 60 paise (Local) per sms based on the earlier tariff before I bought the sms pack. This resulted in my credit limit getting exhausted in 10 days and I am being pressurised for making interim payment to keep my number alive. As explained by their call centre executives, the discount will be allowed on the billing date i.e. the last day of my billing cycle. THIS AMOUNTS TO UNFAIS BILLING PRACTICES. This can be better ubnderstood by the folowing example :

Number of national sms sent every day : 1000
Billed amount @ 1.50 per sms : 1500/-

Every day, credit limit gets exhausted and I am required to deposit 1500/- every day to keep my phone working if I accept their advice. Suppose I do so, then

number of sms sent by me in 30 days : 30000
total billed amount @ 1.50 per sms : 45000/- deposited by me as above
On the billing date , since my sms rate is actually just 1 paise per sms, vodafone will allow a discount of Rs. 44700/- in my bill and only 300/- will be charged from me for 30000 sms. However, my 44700/- has gone to Vodafone and will now be slowly adjusted in my subsequent bills.

Believe, your good self has got to the bottom of the issue . Now my outgoing has been disconnected and the call center of Vodafone ( 198) is adament that I must deposit the money to keep my phone working . As explained above, this excessd debit is just an imaginary debit in my account hence your intervention is very humbly solicited to remove such anti-customer and illogical billing practices.

Thanks and regards

Sanjay Kumar Bhuwania
Sanjay Bhuwania & Co.
alternate number : [protected].
10/60, Vikram Vihar, LGF
Lajpatnagar - IV
New Delhi -110 024
D

Automated calls to unknown number
Hell, i'am using vodafone postpaid sim for the past 3 year but from last to last night (08/06/2010) there is a number of outgoing calls automatically dilled from my mobile (Mobile no.[protected]. The numbers is [protected]. I relly don't know these numbers and how are they being dilled. I informed by employee of vodafone that my bill is going to around Rs. 8000 due to this call. i don't ready to pay this amount because this call was not make by me. Plz resolve my problem

Regards
Imran khan
[protected]

Dear Sir/Madam,

This is in reference to my Vodafone relationship number 1.10172814.

I would like to bring to your kind attention that we are facing problem with Vodafone connectivity at our residence C Block Sarita Vihar New Delhi 110044.

Indoor Connectivity problem is an old problem in this area and have been repeatedly requesting your company to please get it improved.Every time what i get is your sincere apology for the inconvenience ant the matter is transfered to the technical team. This Team will turn up after 3/4 Mths. and will visit my premises with there testing equipment. They confirm the same that indoor connectivity is almost 1point which is very low.

What i get from that is that they are on the job to get it rectified but till to date after my continuous complaints of 5 yrs. still no improvement is there in the indoor connectivity only the Company keeps on changing hand from one Corporate group to the other.

I further request you to look into the matter ASAP else this time i will be forced to change my service provider.


Thanks

Saurabh Jain

i requst u i'm prabjot singh r/o 221/8,jawahar colony,faridabad,i parches new vodaphone postpaid connection [protected] in near vodaphone store last week 7july and 250 rs r deposit and all verifications r clear,but today is my connection incoming r not working,plz submit this complaint,

INABILITY TO PROVIDE SERVICES.
INABILITY TO DISCONNECT MY NUMBER INSPITE OF HAVING SENDING A EMAIL FROM REGISTERED EMAIL ID AND VISITING A VODAFONE STORE WITH WRITTEN DISCONNECTION LETTER.

Following is a brief of my communication with Vodafone Essar.

On 1st July 2010 i sent the following mail:--

QUOTE
======
Re: Disconnection of Vodafone Cellular Number [protected]

I, XXX-XXX, having the Vodafone Post-Paid Connection Number: [protected] would request you to disconnect my number with immediate effect.

The reasons for the same are:

Lack of Network in my Area.
Have received numerous complaints from my Business Associates that they are unable to get through my number at home. After making numerous complaints with Vodafone there is no solution noticed to the above problem. FYI, other Mobile Networks have excellent coverage in the same area.

Lack of Customer Service
1)A recent conversation (30th June – 1552 hrs) with the Customer Care in which the call was led to a chain of Departments which passed on the complaint to another without being able to resolve the issue.

2)During a recent Visit to the Vodafone Store, Churchgate (01st July'10), i was given token number 122. Time i received the token: 1439hrs/ Time i received assistance: 1505hrs. The waiting period was very long and there were other clients also waiting next to me who were getting equally frustrated at the in-effeciency of the staff (Clients with Token Nbr 123, 127). I had come in person to discontinue the Postpaid connection. I was informed by Mr. Anurag (Vodafone Employee) that this is to be done by EMail where as the Customer Care which i had called had asked me to go to the nearest Vodafone Customer Service Stn. to discontinue the Postpaid service.

3) Your Vodafone Customer Care motto: "Happy to Help" does not serve its purpose. I realize it is used only as a marketing gimmick.

4) I wanted to handover the SIM Card (Vodafone Connection [protected]) to the Vodafone Centre but they have refused to accept. Mr. Anurag said.
Quote
You can keep the SIM and you can do whatever you want with it.
Unquote


I do not want to continue with any of your services (Postpaid or Prepaid) and hence once again i want to inform you to Discontinue with the Vodafone Connection: [protected].

Do the needful.

UNQUOTE
========


I received the following reply from them,


QUOTE
======
Dear Ms. Jain,

Thank you for your email dated 01/07/10, regarding disconnection of your Vodafone mobile number [protected].

As the above number is registered as an individual paid account with us, any changes on the account should be routed only through the user, Mrs. Niragi Bhonsle.

We assure you that on receipt of written communication (fax/email/letter) from Mrs. Niragi Bhonsle, the request for disconnection will be processed within 3 working days.

In case you need further assistance, please do call or email us. We’ll do our best to help you.

Happy to help,

Zaid Hafiz
Contact numbers
Vodafone Care
For Enquiries : 111 or +91-[protected]
For Complaints / Requests : 198 (toll free)
Fax : +[protected]
E-mail : vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in
=

UNQUOTE
========

On calling the Vodafone Care on 13th July 2010, i was told to resend the disconnection application from a Email ID containing my full name. I have done that as well.

Vodafone Essar should be fined for not providing customer satisfaction/ Not providing proper services.

The Vodafone web site says: "For any queries on our products or services, call Vodafone Care on +91-[protected] from any phone or 111 from your Vodafone mobile phone anytime."

I have purchase a new prepaid vodafone connection ([protected]) on 3rd July and submitted the Photo & Id proof to the dealer M/s. Pragati Communications, NAC, Manimajra. My outgoing services were discontiniued on 12th July'10.

When contacted on [protected] from my airtel, they are not ready to listen and say, we will help only if you call from a Vodafone number.

When my Vodafone outgoing service has been discontinued, how I can call from my Vodaphone number ??

What an absurd customer care service !!!!!

Is there anybody "Happy to help" ..........?

we understand that Vodafone is a major Cellular company in india provides mobile services. We wish to bring in your kind notice that better connectivity of your mobile servies plays a key role to entrust in your product and sales, as it all depends on the mouth publicity from customer to others, so in this connection we are one of the prestigeous Resort called "Shilpi Resort" in udaipur which is adjacent to G.O.I. craftsmen village"Shilpgram"(major visiting points o[censored]daipur), where thousands of tourists visits everyday, and all of them are very disappointed that there is no connectivity of "Vodafone Cellular Services" and we do have a largest number of tourists visits from Gujarat in our Resort and also visits Shilpgram, We have also communicated with Udaipur office long time back with several reminders, but no action has been taken yet, thastwhy only the option to bring in your kind notice for the same as 1 disappointed customer means loosing 6 customers, so it is requested that kindly look into the matter and arrange to install the antenna in our locality to flourish the customer data base using your valuable services.

We are optimistic and sure that you will definitely consider this enables you to increase the sales and satisfactory services to our Resort customers as well as tourists visits neighboring Shilpgram.