[Resolved]  Vodafone Unlimited Internet 3 Days Rs. 21 Recharge — Package not activated, being charged for data usage

Address:

West Bengal

Nowadays Vodafone is sending out alerts after an outgoing call is ended, informing subscriber to avail 3 days unlimited internet on phone via Rs. 21 recharge by dialing *444*21# to which I had subscribed 36 hours back. Accordingly, the subscription amount was deducted from my existing prepaid balance and I also received confirmation via SMS that my package is active.

But, even after 36 hours of confirmation SMS, I am being charged for data usage. I have dialed customer care and asked them about my problem; a lady kept me on hold for about 5 minutes and then informed me that my package is indeed active and that no deduction will be done from the end of that call.

Surprisingly, even after 1 hour of hanging up, I am still being charged for every kilobyte of data consumption. I ran into minus balance and had to quickly recharge so that my outgoing calls don't get hurt! So its clear to me that something had gone wrong and my package never activated.

I also intend to subscribe to 3G by recharging via Vodafone official website recharge system; when I asked customer care whether my package will be activated if I simply recharge with the desired voucher, the lady used a language "it SHOULD be activated" - means what? Isn't she also sure whether it will or will not? This is pretty much confusing.

I am least bothered about Rs. 21 and my prime concern is if this is happening at Vodafone then there's no surety of subscribing via such methods anymore! It means, I have to visit local Vodafone store/mini-store for every VAS in future! That's ridiculous indeed and I do not expect this from Vodafone.