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Vodafone India Complaints & Reviews

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S
shalender
from Chennai, Tamil Nadu
Jul 20, 2011
Resolved
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Address: North Delhi, Delhi

Dear Vodafone Team,

my mobile number is [protected]. the June'11 month bill have totally
incorrect figures.

And am following up (through email) last 20 days but not get the solution or communication from vodafone.

The problem is as below..
Under monthly charges header, VMC charges are applied in advance for the
period 24th june to 23rd july. Why?

Secondly VMC usage is 46790kb and VL usage is 1010kb ie. 47800kb and its
<51200kb(50mb) free in my plan; then why charged 478/- and then subtracted 256/-

You have charged 478-256=222/- for VMC+VL while have used only 47mb
which is less than 50mb(free in plan).
Dec 5, 2016
Complaint marked as Resolved 
Verified Support
Nov 09, 2011
Vodafone India Customer Care's response
Hello Chauhanjay,

Thanks for writing to us and for speaking with us. Please be assured that we are working on your concern and we'll get back to you with assistance at the earliest. For any further assistance please write to us at vodafonecare.[protected]@vodafone.com Happy to help!

Kind Regards,
Vodafone Customer Care, Gujarat
wrong charges of sms is charged many times by different types and when asked from customer service they are also not able to give a satisfactory answer that why this is charged, caller tune change charges is charged without any reason.

Vodafone — Incorrect charges not getting reversed

I have been following up with Vodaphone Customer care at [protected] for past 4-5 months for reversal of incorrectly applied caller tune charges.
They have kept giving me new request numbers every time I call them. Every time I am guaranteed to get a reversal in the next billing cycle, but the story keeps repeating, and no reversal seems to occur.

Vodaphone should stop this cheap act of applying incorrect charges to its customers, OR in case the customer service staff is dumb, get them replaced by responsible staff.
Hi Team

I have a Vodafone connection [protected] in the name of Vishal Sachdeva, H.no 173 khooh wali Gali Patti (Tarn Taran) i m facing such problem in my connetion that is first of all without my intimation somebody or ur system activated a Voice Chat Service on my a/c, And it is not possible that without making call or sending single msg to any IVR no Service will be activated, But now service is activated. to Deativate it i made call on 55121 and as per CSA in that IVR There is a option no 5 which is used to Deativate that service, but when i made call on it there is no any 5 no option ...Plz check it and find how the service is activated, and give satisfationary resolution because in this time i m very fedup from Vodafone services, i want Waiver for the same, even i wil go to Cunsomer court and disconnect my connection.
i have terrif 24 & terrif but massage charges is apply & terrif 29 is not activating.
[protected] par charge problemhai caharge galat kat raha hai
my mo.no [protected] & [protected] i paid your bills from 6-7 years before duedays but in your biill you charge penalty amount and stopped outgoing calls. it is regreat say that i wiill not take servises in future from vodapone.
Dear sir,

My cell no is [protected].i am using this prepaid connection upto 1 week only.i have 340 minuts free calls offers. but right now my outstanding is 508.then im not using this no.but day to day increase my outstanding. so want to clarify how is it possible.am very un happy about this connection.Vodafone make fool the customer.

So kindly send the bill details.

Regards/Panchami
Wrong charges of sms is charged many times by different types and when asked from customer service they are also not able to give a satisfactory answer that why this is charged, sms charges is charged without any reason
I had sent the following letter to Vodafone:

I visited Vodafone Gallery at 4 Bunglows, Andheri on 21/03/2010 to pay my Bill for Feb 2010 and to convert the Post paid into Prepaid;
Vodafone representative suggested that there are better schemes available and that I should not convert Postpaid into Prepaid;
Vodafone representative convinced me that Rs 299 Talktime Plan ( Free Talktime for Rs 299/-) alongwith Rs 149/- unlimited SMS Pack will reduce my Bill;
As convinced by the Vodafone representative , I agreed to opt for Rs 299/- Free Talktime Plan and Rs 149/- unlimited SMS Pack;
At the Vodafone Gallery itself I asked your Vodafone representative whether the above Plans have been activated and he confirmed activation of the said Plans;
On 23/03/2010, I received an SMS on my Mobile that based on my request the Plan has been changed;
Thereafter, on 24/03/2010 at 16:46:10 I called up Vodafone Customer Care on 111 to confirm that my Rs 299/- Free Talktime Plan and Rs 149/- Unlimited SMS Plan has been activated. YOUR VODAFONE REPRESENTATIVE CONFIRMED THAT BOTH THE SAID PLANS HAVE BEEN ACTIVATED;
Thereafter, believing that you have activated both the plans , I have sent lots of SMS`s;
I am shocked that Vodafone Bill dated 04/04/2010 shows that I have been charged for SMS;
Pls note that based on your suggestion that I have not converted Postpaid into Prepaid and have opted for both the said Plans;
This amounts to false misrepresentation and cheating on your part ;
_________________________________________________________________
After the Letter Vodfone Representative called me up to tell that the wrong charges are being reversed.

However Vodafone did not send me revised bill .

On my calling up Customer Care for revised bill they said that I SHOULD PAY THE COMPLETE BILL AMOUNT INCLUDING THE WRONG CHARGE AND THE SAID WRONG CHARGES WILL BE REVERSED IN THE NEXT BILL. MY QUESTION IS WHY SHOULD I PAY SOME MONEY WHICH I DON`T OWE AND WHICH VODAFONE HAS ACKNOWLEDGED THAT I DON`T OWE THEM.

IT IS VODAFONES DUTY TO SEND ME REVISED BILL STATING THE CORRECT BILL AMOUNT DUE FROM ME.
From last one months i am receiving call from different person regarding why you are making miscall but in fact i had not made any call from my mobile. Two before i talk with customer care person and tell them there is some problem in your systems because when i was not making any call to any one why my number is reflecting in there mobile but the smart customer care person tell me that ther is no problem in our system. Today i received a sms regarding that your caller tune facility is activated and Rs. 30/- is decducted from the balance but in fact i had deactived this facility by making a sms on 01/04/2010 and then after i had not made any sms or call regarding the activation of caller tune. Today again i had conversation with the smart customer care person and they tald me that from you phone you had made a call on 123 for activation of caller tune and this was shown in there records then i told them you just check your system because there is some problem in your system because after talking with the smart guy i had come to know about the 123 call facility. I requested them a lot regarding refund of Rs. 30/- and also inquired about how this is possible that when i am not making any call to any one my number is reflacting in some other persons mobile. But the smart guys tell me that it is not our systems problem so forget Rs. 30/-.
Dear Sir,

My Name is ABDUL QUADIR PARMAR and i've one vodafone postpaid number [protected] i m ussing last 3 to 4 month and i m always pay timelimt but my last bill is of rs 2642/- and vodafone charges to me 675/-rs ISD charges but i m not call any isd number so why he chages me ISD calling. and i m already give my number is all over india so pls help me...
I 've already mail sended to vodafonecare but till not resolved my problem, and right now my mobile numbers outgoing has stoped and i m facing very big problem b'coz this is my companys CUG number so pls it's humble request to you pls resolved my problem..

Right now i m helpless......

Thanks & Regards,
Abdul Quadir Meer
+91
------- Original Message ---

Sender : abdul.[protected]@partner.samsung.com

Date : Feb 04, 2011 19:39 (GMT+05:00)

Title : Billing related concern for [protected] [REF:[protected]]

Dear Sir/mam,

I need call recording data with whome were i taking and all document agains convercetion, If you will not able to provide me any data so i never pay any kind of bill payment. and i want my all facilitys which you provide normal customer.

Pls revert me otherwise i'll disconnected my 400 connetion from our compnay.

I hope you undestand my problme and no any boday given me satisfied answer.

Do the needful

Thanks & Regards,
Abdul Quadir Meer
SAMSUNG INDIA ELECTRONIC PVT, LTD
| +91 [protected] |
| +91 [protected] |
| Email :- abdul.[protected]@partner.samsung.com |
| No any Question ????? |



------- Original Message -------

Sender : Vodafone Care<vodafonecare.[protected]@vodafone.com>

Date : Feb 04, 2011 19:16 (GMT+05:00)

Title : Billing related concern for [protected] [REF:[protected]]




Dear Customer,

Thank you for your email dated 24/01/11 about Billing related concern for your Vodafone Mobile Number [protected].

We would like to inform you that we have checked the concern and found that ISD call has been initiated on [protected] from your number. Hence, ISD call charges of Rs. 675/- levied in your invoice dated 22/01/11 are correct as per the usage and we will not be able to process any adjustment towards the same. Be assured, we charge you only when you initiate any chargeable transaction from your number.

In case you need further assistance for any concerns, please do call or email us. We'll do our best to help you.

Happy to help,

Moina Shaikh
Vodafone Care

Contact numbers:
For any queries call 111 or +91-[protected].
For any complaints call 198 toll free helpline.
Fax number: +91-[protected]
E-mail: vodafonecare.[protected]@vodafone.com
Website: www.vodafone.in

---- Original Message ----
From: abdul.[protected]@partner.samsung.com
Sent: 24-Jan-2011 13:13:19
To: vodafonecare.[protected]@vodafone.com
Cc: airtel.[protected]@gmail.com
Subject: Wrong Billing for This number [protected]



Dear Mam/Sir,

?

?

My name is Abdul Quadir Meer my number is [protected] for your company right now my billing amount?of rs 2675.45/-,

?

I?agree for all useg charges?but? i m not dailing any ISD number b'coz my all family member and my friends is staying in only Gujarat one any one out of country and

?

Sombody is is out of state so your company is doing wrong billing in

?

Account this is very lessi process for your company. if your are resolved my ISD problme then after i'll make payment otherwise i can't make payment. If you?remamber so

?

we've having 400 connetion of your company.

?

I'll wait your reply Pls reolve my complain ASAP.













SAMSUNG INDIA ELECTRONIC PVT, LTD

| +91 [protected] |

| Email :- abdul.[protected]@partner.samsung.com |

| No any Question ????? |

Vodafone — wrong charges apply for caller tune

i am a vodafone consumer.today they charge Rs 45 on my number for activation of caller tune.and i not activate any caller tune.i just call a aircel number and even the call not picked than also they charged amount for subscribing and slection of caller tune.please take legal steps and refund my amount.i also want compemnsation for this misguiding.

phone number: [protected]
varsha garg
Dear Sir,

I have Vodafone connection ([protected]; Plan 199) for about 5 years. As I am moving to a new state, I asked them to change my plan to advance rental plan ( Plan 449). Before they could charge for advance rental they have charged me the CLIP charges on my account without asking me and they are replying late to me through mails and the next billing cycle is about to begun and I would be charged late fee. I asked Vodafone to deactivate CLIP charges, credit the amount charged, and also not charge me with late fine as they had delayed in replying.
i have two vodafone prepaid nos.[protected] and [protected] i have been charged Rs.30 missed call alert charges on both numbers but i have not requested for same.So i want refund of my paid amount.
vodafone is so helpful they has refunded 60 rupees to me.But Great of Vodafone is they have charged 45 rupees on my both numbers for hello tune charges without my consent.They provide me vodafone hello tune on my both numbers and charged from me 45 rupees on both numbers.I am very thankful to Vodafone.
i have given three complaints to vodafone for wrong charges charged from my nos,[protected] and [protected] and their complaint registration no is[protected],[protected] and[protected] but they have refused to refund the charges wrongly charged from my account as i have not requested to active caller tone and masti pack on my both numbers and the mobile numbers of nodal officer and appellent authority are not working and even am not able to talk at their customer care at 111 as there is no option to talk a customer care officer.thie company is habtual to charge any amount without customer consent.should i go to consumer court for harrasment given to me?
Dear sir,

I am sudarshan and am using vodfone service of internet pack Rs.95 per month, 4 days before expiry of this offer i will get a renewal message containing of your offer is going to continue if you want cancel this service reply to this number.(Example:my offer expiry as on August 22, On August 18 i will get the sms , if i cannot send any reply for cancel the offer it should be automatically renewed by the sevice provider,if sufficient balance was available).But in my case it was not happend and i used the internet in normal offer on August 23 and i loss my Rs.304.After this on same day i spoke with customer care executive, he told me that the wrong charges against my problem should be refundable within 24 hours by giving a referance number[protected],but i am not get the money after 48 hours also.So am again called customer care executive they are saying that the charges are wright so,it should be not refundable.So kindly do the needful for my problem as soon as possible.
Thanking you Sir.
With Regards,
Ganji Sudarshan.

Vodafone Essar — wrong charges

my mobile no is [protected]

in this month two time i have charge for GPRS

i have lost almost 350-400 rs behind GPRS when ever i am sending mail for complain they are just giving apology call.

can you please help
sir i already many complaints for my other no.[protected] on vodafone customer care.today 21/3 i suffer from b.p. due to ur company wrong bill received.i convert from prepaid to postpaid.executive on behalf of vodafone is say me that u get free data plan of 2 gb, v2v 1 free no, 300 sms &amp; 9000sec(3000-v2v, 6000-all other) talktime free 2 all over india &amp; all prepaid balance will be transfer.also i didnt get 1st bill.i got directly 2nd bill.i complain that im nt recd bill that time ur executive say that im sending u but yet 3 bill recd neither 1st bill i recd or mail.21/3 i got 1st bill i shocked he charged me for net bill in 1st bill.if i get this bill early i will not charged for 2nd bill &amp; 3 3d bill.also i never asign for increase limit &amp; itemised bill.total 3 bill wrongly charges of net by ur company is 2407.10+100 late payment fees+75 Itemised Bill.he is only giving me my prepaid balance when i ask about first bill nt recd then he gave me answer u have to complain earlier i already did it but they never take action
Recently Vodafone has charged Rs 30 in my vodafone bill for downloading MOBILART_VALUEPACK-30.and Rs 49 for dwap_wal_0049_ppu_fut00130. But I have never downloaded such value pack from from their site or any other site. I strongly protest against such forceful charges by the company. I demand that vodafone must remove such charges from my bill. Please STOP such illegal charges without consent of consumer. My vodafone no [protected]. I want to get back the balance.
Respected sir,
I had a corporate connection with plan of Rs. 375 and my number is [protected]. I have not subscribed for any value added service still I got a message for activation of 2 VAS services- one is Glamour zone pack that was activated on 1/June and for which they charged Rs.90 while the other is ZEEDITTO that was activated on 22/June and charges for which is Rs.35.

Apart from this I got my bill for 27/05/2015 to 04/06/2015.The bill amt is Rs.212.92. My sim was activated on 27/05/2015 and my plan is of Rs.375 the how can you send the bill of such amount for 9 days.

I request you to look into the matter and kindly refund my amount for wrong charges of VAS services as I had never subscribed for any such service.

Thankyou and Regards
Jahnavi Dubey
Knowledge Consultant Specialist
Mphasis
[protected]
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    yuvikapoor
    from Gurgaon, Haryana
    Jul 20, 2011
    Resolved
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    Resolved

    Address: West Delhi, Delhi

    hello sir,
    this is to bring to your kind notice that i opted to change my current mobile number from from prepaid to postpaid about 2 months ago. the vodafone representative came to my office and collected all the relevent documents and the fees(Rs. 250) as the activation charges. in return he issued me the new sim card saying that the existing sim will be blocked by evening and the new sim will be activated.
    It's been 2 months, nothing has been done.
    there's been no support both from the customer care and the vodafone store side.
    i have received many a calls for conformation of identity but the number is still not converted to postpaid.
    even the customer care people say that they do not have any information and i need to go to the vodafone store. when i went to the store, they said that it'll be activated within 72 hrs.
    it's been 2 weeks since then..
    i have received couple of calls saying that my number is going to be activated within 2 hrs...but nothing has been done..

    please provide a solution..

    thanks and warm regards
    Yuvraj Kapoor
    [protected]
    Dec 26, 2016
    Complaint marked as Resolved 
    Verified Support
    Feb 22, 2012
    Vodafone India Customer Care's response
    Hi Shiv,

    Could you please share your current contact details and an alternate number here http://bit.ly/yMYStZ We'll get back to you with assistance at the earliest.

    Regards,
    Vodafone Customer Care

    Vodafone — non activation of sim card

    i had got my blocked sim replaced on saturday after submitting all the required documents at vodafone customer care centre at punjabi bagh,with the assurance that it would get updated in 2-4 hrs .but till date even after calling the customer care a no of times my sim is still blocked and the customer care executives now want me to come again and get a new sim issued(which takes around 2-3 hrs ,at there centre due to non availability and incooperation of the staff)
    i have even sent a mail to there nodal centres of which i have not yet received any reply .even there phone calls are not getting picked up.
    can i know how is this company so happy in frustating customers and who will pay for the loss of my time and money due to there fault (they say it is a technical fault ,which they do not tell to their customers)

    regards
    sandhya
    [protected]

    Vodafone — REGARDING NON AVAILABILITY OF SIM

    I am Shiv Kumar Grover. i have vodafone no. since last 3 year [protected]. it become crash in last 2 day and when i went to vodafone store .........they showed dont availability of stock . and now they are saying that i have to wait for 3-4 days........they are saying me to convert prepaid to postpaid......which i dont want to do.........please try to solve my problem
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      bubub54
      from Silapathar, Assam
      Jul 19, 2011
      Resolved
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      Resolved

      Address: Bardhaman, West Bengal

      Dear,
      Sir.
      Iam Shambhu Nath Bhattacharya Mobile No -[protected]. I have applied an UPC Code- On[protected] regarding MNP from Reliance Postpaid To Vodafone Postpaid. THe generated UPC No Is EV365582 As per Concern I have Submitted The all Necessary Documents To The Vodafone Store Burdwan. To Get the connection.
      I got the new sim from there & they Told me that the new Sim Will Be activated on[protected] PM onwards..
      But Till Now It has not been Activated yet The Reliance Sim Also Stopped Working..
      In This Situation My No Totally Off.
      And An Error Message is Showing on the both Sim card there That Is "Sim Card Registration Failed ''
      If Anyone Trying to call me there are noticed "Please Check The Number"," This Is Not a Valid No."

      I want a to reactivate the sim card as early as possible please give me a straight response.


      Regards
      Shambhu Nath Bhattacharya
      Mobile No- [protected]
      Alternate No- [protected]
      Aug 13, 2020
      Complaint marked as Resolved 
      تحويل خط موبنيل [protected] الي خط فودافون
      تحويل من موبينيل الى فودافون
      [protected]

      MNP Activation - Comment #2114925 - Image #0
      MNP Activation - Comment #2114925 - Image #1
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        S
        sophiavarghese
        from Chennai, Tamil Nadu
        Jul 19, 2011
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        Address: Chennai, Tamil Nadu

        VODAFONE SERVICE
        I WANT THE CALL RECORDS OF LAST 3 MONTH OF MY NUMBER [protected]

        i want to know the details of my last 3 months call records for my verification.i have to check the callrate charges for the network according to the call duration .I have the important not saving numbers in the call history list when i reinsert the sim after switched off ...tits very urgent for me and most important also very important numbers for me...kindly send me with in today as soon as possible.i am expecting this as good reply from your side..........
        please help me.
        plz send me call records on my email-
        [protected]@yahoo.com
        [protected]
        hai sir
        i want the my outgoing and incoming call records of last 2 month of my vodafone number [protected]
        pls sent me my email adress
        Email: [protected]@gmail.com
        Thankyou
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          S
          shijisatheesh
          from Delhi, Delhi
          Jul 19, 2011
          Resolved
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          Resolved

          Address: Kanyakumari, Tamil Nadu

          i have vodafone number [protected].now this is working but when i m getting cal i cant view that numbers,eventhough that number was already stored in my sim or phone memory.simply i can see only "call" instead of number.If i had missed call i cant view that number simply display shows "no number".i already submitted my photo and ID proof.but no response.due to this i faced number of problems.
          Aug 13, 2020
          Complaint marked as Resolved 
          Dear Concern,


          I applied one sim connection [protected] from vodafone Dsa. they did not activate this no. daily i compliant regarding this in vodafone customer care team through mail and ph. but they said we are not the concern person please contact vodafone store near you. After 15 days trouble i go to the vodafone store there they give me new connection and activate new sim and said when you received call for your old connection you to say i did not activate my old connection [protected]. but i have not received any call from vodafone care. but after 20 days they mailed me we have activated your old sim connection. when i said i don&#039;t want to activate this sim. they said please contact your company IIFL. please do the needful.


          my company is not involved because when i applied this old connection they did not take any approval from our company side. So if i am not using this sim why i and my company paid bill for this.
          Dear Concern,


          I applied one sim connection [protected] from vodafone Dsa. they did not activate this no. daily i compliant regarding this in vodafone customer care team through mail and ph. but they said we are not the concern person please contact vodafone store near you. After 15 days trouble i go to the vodafone store there they give me new connection and activate new sim and said when you received call for your old connection you to say i did not activate my old connection [protected]. but i have not received any call from vodafone care. but after 20 days they mailed me we have activated your old sim connection. when i said i don&#039;t want to activate this sim. they said please contact your company IIFL. please do the needful.


          my company is not involved because when i applied this old connection they did not take any approval from our company side. So if i am not using this sim why i and my company paid bill for this.
          Sir am dilwin dhas ... Vodafone customer ; +91 [protected] this is my number, now am in kuwait, this number is not working now, : what i do please tell me
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            Geeta Yatin
            from Mohali, Punjab
            Jul 19, 2011
            Resolved
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            Resolved

            Address: South Delhi, Delhi

            there was issue with vodafone where I took msg pack of Rs. 59/- and was enjoying their 25k free messages since oct-nov. but in Mar 22nd bill I found there were extra sms charges of Rs. 1766/- out of sms pack as per vodafone they says sms pack activated on 22nd Mar but this service was activated in oct-nov I have all bills with me...I got so many calls from their executive from mar till end of june that they will waive off 1766/- amount but no luck....hence I had to deactivate the no. once someone called and said to me that Vodafone will bear 50% and I had to bear 50% of Rs. 1766/- I was ready for that also. but nobody turned up with solution and last week vodafone disconnected my official phone which is also vodafone. lastly to save my official no. I had to pay Rs. 2000/- pls look into this I would like to attach here with all my bills but failed due to only can b attached as png, jpg or gif but I have all bills in PDF format.

            vodafone charged sms amount for march month. we were not aware that Vodafone had disconnected my msg pack...so what is my fault.

            mobile no. [protected] (which is deactivated due to excess charges of SMS pack
            my mobile no.[protected]

            regards
            Aug 13, 2020
            Complaint marked as Resolved 
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              Lakshay Chauhan
              from Gurgaon, Haryana
              Jul 19, 2011
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              Address: Panipat, Haryana

              today, 19,07,2011, at 10:11 a.m. while i was sleeping,i got a call from [protected] saying i hav won 10 lac INR in some lucky draw held by vodafone n airtel. the guy said i need to claim through punjab national bank n he asked me to note down a number. i cut the call that very moment. after whn i woke up, i realised i heard some kind of tone while i was on conversation with him. may b that tone was because he ws tracking my phone..:/
              so guys, beware of such fraud calls.. do not pick any number starting from +9234
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                T
                trupsurbuddy
                from Mumbai, Maharashtra
                Jul 19, 2011
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                Address: Mumbai City, Maharashtra

                Dear Sir,
                My Name is Shreya More. (My email id is [protected]@yahoo.com) On 16.07.2011 i had tried to online recharge of Rs 250/- from vodafone online recharge website. ( Order ID : 07805641, Payment transaction id ; MSBI[protected], high security password : 33362563, email : vodafonecare.[protected]@vodafone.com / [protected]@vodafone.co.in) after doing every process i have received transaction id & high security password for payment online. i had type the high security password & then again i got message on my mobile that the amount of 250/- has been deducted from my account. but till date i have not received the recharge balance on my mobile. Also i had received email to my yahoo account that recharging has done successfully. I also make the complaint on customer care of vodafone, but till date they had not responded. this has not happen first time . previously 3 times i had face the same problem. i did not understand what is to be happen over here. i think vodafone service providers are just try to looting the poor people. The online recharges & such type of services are made for our convenience of time consuming. but if this is the lootmar then who will help the poor people. kindly look into the matter seriously. because for me Rs. 250/- is more to spend on phone.
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                  anamika banerjee
                  from Mumbai, Maharashtra
                  Jul 18, 2011
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                  Address: Mumbai Suburban, Maharashtra

                  vodafone BIS is not active. any "edge" singal nor "GPRS" in capital can be seen. its showing "gprs" in small. since 17th midnite. am not able to browse the internet. manual setting has also been done. bis399 is already deducted frm my account n i got a msg for the same as well. customer care fail to help me instead they repeat the same things like reboot your phone n all again n again.. they're not able even identify the problem properly.. very poor service of vodafone customer care.. i have wasted my whole day n now completely frustrated n fedup..
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                    imran khan saify
                    Jul 18, 2011
                    Resolved
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                    Resolved

                    Address: Delhi

                    hi sir my name is imran khan i had a connection of vodafone internet due to low speed i requsted to disconnected my connection company send person .he collect amount of bill and full and final forum to disconnect my connection.they already disconnected my connection.but after that month they send me another bill. i told them that i have got disconnected my net already but they told me that if i will not pay bill they will disconnect my mobile connection.this month company sent me another bill.i did not pay this bill now they disconnected my mobile connection.becouse they disconnected my connection so i will not continue my no and will not pay any bill.
                    thank u
                    [protected]
                    Aug 13, 2020
                    Complaint marked as Resolved 
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                      sapna_123
                      from Noida, Uttar Pradesh
                      Jul 18, 2011
                      Resolved
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                      Resolved

                      Address: Maharashtra

                      I had taken a plan for Vodafone live( rs. 200 rental) in the month of June. I had repeatedly asked the Vodafone people if this plan activated in the middle of the bill cycle would hold valid for the entire bill cycle and every time I got the answer in affirmative. Based on this I had got the plan activated. Now when the bill has been generated I am being forced to pay around Rs.600 excess, saying that the plan holds true only for the 15 days of the month.

                      Also, other than this excess amount, I have also been wrongly charged for the week from 27th may -3rd June, in spite of the fact that my bill cycle starts from 4th June.

                      To add to all this, the people at the customer care Vodafone are so ill mannered and callous, that they put me on hold 3 times, for around 15 minutes each, and then conveniently disconnected the call. Also, when I wished to speak to the supervisors, they were unreachable. The height of disrespect was that one of the supervisors called Mr. Junaid refused to come online to even listen to the complaint.

                      I would like to inform Vodafone that this kind of behavior with the customers is unacceptable and I demand a reversal/new bill generation.

                      Sapna Mahaldar (Mumbai)
                      Dec 25, 2016
                      Complaint marked as Resolved 
                      Verified Support
                      Feb 25, 2012
                      Vodafone India Customer Care's response
                      Hello Stanzinotsal,

                      We called on the alternate number but were told that it was a wrong number. Could you please share an alternate number here http://bit.ly/hzNUch so that we may be able to contact you and address the matter.

                      Regards,
                      Vodafone Customer Care
                      I have already shared my number on the given link. Hope to see a prompt and an effective response, since the due date of my bill is fast approcahing and i would not like to make any payment till this is sorted out. The responsibbility now lies with Vodafone and I hope they ensure that during the settlement period, my outgoing is not barred. That ll save both Vodafone and me a lot of trouble.
                      Hi,

                      I am sorry to say but I have still not got a satisfactory response from the Vodafone team. They still expect me to foot such a huge bill that has come as a result of their callousness and irresponsible behaviour. I hereby refuse to pay any such bill and would go ahead with lodging a complaint of the amount of mental harrasement that they have been causing me due to their unprofessional behaviour.

                      Vodafone — False information resulting to huge billing

                      Vodafone customer care said i will get 3gb of gprs usage for a month, if it says 3gb then indeed it has to be that. They have to follow up the word 3gb per month with subject to fair usage for it to be anything other than that. I would call Vodafone up and ask them to detail when my contract will get activated as i was eager to use it, they said after 1 or 2 days it will start .So that means that i was entitled to use 3gb free of cost.

                      I got a bill on which i enquired and they said that i have to pay around 16000 rupees for using internet.They will have a complaints department and I asked to speak with them. I even went to vodafone store near kamla nagar to do that. They responded to me with their reasoning of the bills that i will not get 3gb discount but only a part of it because i used it for only 17 days.They didn't give me a resolution to my issue that i had not been informed about how i will only get a part of the 3gb discount .I feel they have been charging me incorrectly and they must give me a revised bill because they hid all the billing information from me.

                      If still they force me to pay the bill i want to talk to the officer who regulate mobile telephone providers who are completely independant and are not tied to any telephone providers so they would give me a fair response and to which Vodafone have to comply with.

                      They don't give anything in writing when i demand to do so.

                      I want to speak directly to someone who cares for the customers and are not biased with these telecom operators.

                      Waiting for a response. God help me.

                      my no . is [protected] which is of vodafone and to which connections has been suspended.
                      my working no, for a while is [protected]
                      You have to help yourself mate, because if you trust Vodafone you are JACKED
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                        smilesinu
                        Jul 18, 2011
                        Resolved
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                        Resolved

                        Address: Mumbai Suburban, Maharashtra

                        Hi,

                        I am a vodafone postaid user from ~ 5 years. I have been wrongly charged of 2000 Rs for GPRS connect, although I have been activated the unlimited data plan for GPRS connectivity. Basically I was misguided by customer care and Vodafone executive regarding the unlimited GPRS plan services on my mobile. I was keep confirming the plan details and usage of GPRS setting from customer care after activating the new GPRS plan and using the services as per thier guidance and still I have got a access amount of 2000 Rs. in my current month bill.

                        Now customer care executive is not ready to take complaint and saying the charges are correctly levied on my bill.

                        Please guide me where my issue can be resolved.

                        Sincerly,

                        Sinu Kurian

                        Mobile : [protected]
                        +1 photos
                        Aug 13, 2020
                        Complaint marked as Resolved 
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                          shabb11
                          from Bengaluru, Karnataka
                          Jul 18, 2011
                          Resolved
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                          Resolved

                          Address: Bangalore, Karnataka

                          I recharged with Bonus card Rs.41, in that it is clear cut mention that

                          Call Local [protected]@20p/min, Other [protected]@40p/min & [protected]@50p/min with RC 41.Daily 150 local sms free. Tariff Validity-1 year. Tariff applicable in homezone only.

                          But it is observed that, still i am getting all loc [protected]@50p/min, for your reference i am sending the snap shot of information available in vodafone web site. I am not happy at all with vodafone. Several times i called to vodafone care , they are telling that, it is tower base tariff. see the snap shot of vodafone website, no ever else it is mention that, it is tower base tariff.

                          Please take a look into this matter and do the necessary action
                          +1 photos
                          Aug 13, 2020
                          Complaint marked as Resolved 
                          I was about to recharge for this, can you let me know what the correct plan, is it applicable to existing or only new sim card user.
                          Vodafone is the no.1 Cheating company, as per the website information available i recharge the bonus card, but still my tariff plan is not working accordingly...
                          SHABBIR
                          Sir/Madam,
                          I have recharged my Vodafone mobile through online on 02/Oct/2011.For Bonus Card 32
                          This gives the details as:

                          Benefit Local Vodafone calls at 30p/min, Other Local calls at 40p/min. STD at 50p/min. Daily 100 Local & National SMS Free.
                          Validity 90days

                          But they are charging Rs.1 for 1st 2 SMS. This is not mentioned in the offer detail.
                          I had informed the customer care executive, but they tell its TRAI rules to charge for SMS. If that’s the case what does the Bonus Card 32 mean and even that don’t specify Rs.1 for 1st 2 SMS. This is a day light Robbery.
                          Ya... Friend.. i have a good experience with Vodafone... Totally they are cheating the Public... And Most important thing, i complaint to TRAI about this... but still no action has been taken against this... This is totally corruption is going on everywhere in INDIA...
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                            adisarun
                            from Delhi, Delhi
                            Jul 18, 2011
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                            Address: Tiruvannamalai, Tamil Nadu

                            Due to signal problem in my new place of residence, I wished to switch from Vodafone to Airtel using MNP scheme, after 4 years of my association with Vodafone. The initial portability request was filed around 75 days ago. From then on, around 4 requests have been given to switch the network, but Vodafone is reluctant in deactivating their services to me.

                            When contacted over helpline (198), repeated excuses like "wait for 24 more hours, we are processing your request or wait till 11pm tonight, you can definitely switch to Airtel then..." have been received. In the past two months, over 20-30 hours of my time have been spent with Vodafone care. Recently the Vodafone has accused Airtel for not verified my documents and sent request from their part. But the actual case is not so, when contacted Airtel.

                            As per TRAI regulation, everything is clear and no hindrance exist on Vodafone part in deactivating my service. But till date they have not proceeded with.

                            I plan to file a complaint with TRAI and a case in my district consumer court to get my problems duly addressed and to seek justice for the pain and disgust caused during the period of last 3 months, if the action has not been taken by today (18 July 2011) evening by Vodafone.

                            I still hope that Vodafone would not allow me to suffer anymore by taking appropriate action with immediate effect.

                            Eagerly awaiting for a favorable response and action.

                            Thank you.
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                              I
                              Iqbal Puthiyeduth
                              Jul 17, 2011
                              Resolved
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                              Resolved

                              Address: Kozhikode, Kerala

                              please provide my puk number immediatly [protected]
                              Dec 3, 2016
                              Complaint marked as Resolved 
                              Verified Support
                              Oct 03, 2012
                              Vodafone India Customer Care's response
                              Hello Jayakrishnanmk,

                              Please visit your nearest Vodafone Store to know details about the PUK code.

                              Regards,
                              Vodafone Customer Care.
                              Verified Support
                              Jan 11, 2013
                              Vodafone India Customer Care's response
                              Hello Taraksinha,

                              Thank you for writing to us. Please visit your nearest Vodafone Store for the PUK details.

                              Regards,
                              Vodafone Customer Care, Bihar & Jharkhand.
                              i want to know my puk code number
                              Please give my puk code...
                              name : venkatraman

                              mobile no : [protected]

                              andhra pradesh
                              i want my puk code for [protected] plZ send puk code to
                              [protected]@gmail.com
                              plz give me puk code no
                              i need a PUK NO. OF MY MOBILE [protected] AND THE SIM NO IS
                              H[protected]
                              i want my PUK code number
                              I HAVE ENTERED THE WRONG PINCODE SO NOW ITS ASKING FOR THE PUK CODE .KINDLY SEND ME THE NUMBER MY NO.[protected]. PLEASE SEND MY PUK NO.
                              my sim card is blocked and asking puk code my number is:[protected]
                              my SIM has been blocked kindly send the PUK code to my mail
                              my phone no is: [protected]
                              i forget my pin code and my phone wants my puk code and i forget my puk code
                              ph.no.[protected]
                              sim no.[protected]
                              please my puk code at [protected]@ok.com
                              I want to know abt. my PUK code. my no., is [protected].
                              give my bill on my email id...

                              no. = [protected]
                              Kindly Help,
                              Pls sent me Puk Code for sim no. [protected]...
                              Thanking you...
                              I HAVE ENTERED THE WRONG PINCODE SO NOW ITS ASKING FOR THE PUK CODE .KINDLY SEND ME THE NUMBER MY NO.[protected]. PLEASE SEND MY PUK NO.
                              I HAVE ENTERED THE WRONG PINCODE SO NOW ITS ASKING FOR THE PUK CODE .KINDLY SEND ME THE NUMBER MY NO.[protected]
                              [protected]
                              need puk
                              my sim is bloked i need the puk code as possible asearly my n [protected]
                              I HAVE ENTERED THE WRONG PINCODE SO NOW ITS ASKING FOR THE PUK CODE .KINDLY SEND ME THE NUMBER MY NO IS [protected]
                              please give my puk code as my sim is blocked. my mobile no. is [protected] and sim no. is[protected].
                              I HAVE ENTERED THE WRONG PINCODE SO NOW ITS ASKING FOR THE PUK CODE .KINDLY SEND ME THE NUMBER MY NO.[protected]
                              please give my puk code as my sim is blocked. my mobile no. is [protected] and sim no. is[protected].

                              tnx

                              shyamala shankar
                              my sim is deactivated.pls activate this no-[protected]
                              I have forgotten my puk code for my vodafone japan sim card whose number is T[protected].I have also lost my starter pack that is why i can't have access to it.
                              NEED PUK code for ma vodafone no. .Im using sony ericsson phone...:-((
                              i want to know my puk code.
                              my moile nois [protected]
                              puk of [protected]
                              i want to know the ip addres of the vodafone sim no.[protected] plz send my fast.
                              plesh give me my puk code
                              ples give me my puk code
                              my mobile number is [protected] plesh give me my puk code
                              dear sir my sim card is blocked it asking for puk no i was calling to customer care last two days but not responding my mobile no :[protected] plz respond immediately
                              WANT MY PUK CODE
                              hello,
                              i have entered wrong pin code and it is asking for the PUK code. kindly send me my PUK code.
                              my number is [protected].
                              thank you.
                              Hi

                              i want to know my puk code no. as it is blocked by mistake,

                              my phone no. is [protected]
                              my mobile is asking for puk code so i want to know my puk code.My number is [protected].send it to my email id.
                              Hi Ankita,

                              We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at http://tiny.cc/PwnW4 and we’d be happy to help.

                              Regards,
                              Vodafone Customer Care.
                              PUK code
                              I suffered with PUK code.

                              My sim is not working it asks puk code.

                              Please persue the above problem.

                              Regards:
                              Ramesh babu. L
                              [protected]
                              Hi Ramesh,

                              We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at http://tinyurl.com/yljwgku and we’d be happy to help.

                              Regards,
                              Vodafone Customer Care.
                              please give puk code number .of this number [protected]
                              please give puk code number .of this number [protected]
                              i have entered wrong pin code to my no.
                              nw i need puk code to open my no. so i need ur help.....
                              my mobile is asking for puk code so i want to know my puk code.My number is [protected]. send it to my email id.
                              my sim card is blocked asking for enter PUK code?
                              pl. send me puk code in [protected] or email - [protected]@gmail.com
                              My number is [protected], my sim is blocked and it is asking for puk code plz send it to my email-id soon
                              my vodafone number is [protected] plz send my puk code on [protected]@yahoo.com
                              my sim is blocked. i need puk code pls. my number is[protected]
                              plz ti want my puk code as soon as possible my mob no. is [protected]
                              vngnfg
                              MY VODAFONE SIM IS BLOCKED SO KINDLY SEND ME PUK CODE FOR [protected]
                              send puk code for the no. to [protected]@gmail.com ,my mobile no. is [protected]
                              please provide my puk code [protected]
                              my vodafone prepaid no.is [protected] & i want puk code of my no. at the earliest.
                              pelsae help my name jayakrishnan iwant puk cod my number [protected]
                              I want my puk code pls send to me my no is [protected]
                              please provide my puk code number immediatly [protected]
                              My No. is [protected] has PUK locked and my sim is vodafone can u get it my PUK code to my email id [protected]@gmail.com or [protected]
                              pls provide me the puk code for vodafone number [protected]
                              pls provide me the puk code for vodafone number [protected]
                              i have entered a wrong pin code and its asking for a puk code.. my phone no. [protected].. kindly send me the correct puk code !

                              thank you !
                              dear sir
                              my vodafone sim has been blocked from few days. switching on the cellphone its asking the PUK code.
                              i am not able to use mt cellphone. please solve my problem as quick as posssible.
                              my sim number is[protected]
                              my mob. number is [protected].
                              its urgent. please send the puk code on my id- sahil.[protected]@gmail.com

                              yours faithfully
                              sahil
                              sim blocked
                              my sim is blocked i need my ouk number thru sms
                              my email id is: [protected]@gmail.com
                              sim number:[protected]
                              my vodafone mobile no is [protected] pls send me puk code on my reguler no
                              [protected]

                              Vodafone India — incoming call history

                              I Want to get incomming call history from 16/05/2015, 10:00am to 12:10pm vodafone prepaid number ie [protected]kindly make it ias soon possible on my email id mr.[protected]@gmail.com very very urgent please thank you

                              Vodafone India — 3G offer not credit

                              Double Data Offer! Get 100% Extra data on 3G recharge of Rs.254. Recharge with Rs.254 and get 3GB data valid for 28 days or dial *121*254# but onlyonly 1.5GB crdit kinkindkindly resoresolresolved

                              Vodafone India — The person done fraud with me.

                              This person having a mobile no-[protected] is doing fraud calls and befouling the innocent Person from his mobile Phone. I want the address of this mobile no.My name is mukul saxena.

                              Vodafone India — without information breed

                              DEAR SIR, my name mr. leeladhar s/o sh.omparkash vpo. janjariawash teh &distt.mahendergarh state haryana pin 123029 my no.[protected] SIR my no without information stop my all service.

                              stopped sim card

                              My sim bearing no [protected] has stopped, local outlet do not help me.What can I have to do, please help and obliged.

                              Fail to activate the promise Plan

                              Hi Team, Vodafone team had fail to activate the promised plan for the service request no. [protected].

                              lost of sim no 8968850044

                              My said sim has been lost Please block my sim no [protected]

                              getting wrong calls

                              We r getting wrong calls from the following number [protected] Please take necessary action on him Getting repeated calls But we do not know that person.

                              RONG USE

                              WE BLOCK THIS VODAFON NUMBER - [protected] THIS NUMER RONG USE CALL MY FAMILY -[protected]-AND SPEEK ABUSE PLA.. PLS.. HELP AND BLOCK THIS NUMBER -[protected]

                              MU NAME IS RAMESH KUMAR PANDIT MY ALERT NUMER-[protected]

                              internet runing very slow

                              from last 15-20 days. vodafone 2G internet is running very slow.
                              I am using vodafone internet here from 1 year.
                              but now from 15-20 days internet speed is very slow.

                              balance debit

                              dear sir,madam meine 50 ka rechage kiya tha.kuch min bad meine dial kiya*567#aur 30 rs cut kar liya hai
                              plz refund karo.nahi to consumer court jaoga

                              i need very arrgent my 1 month call details

                              Plz i need very urgently vall details This month .. My contect no is +[protected].. Plz help me

                              mujhe fake call karke distab karta hai

                              [protected] es no s bar bar fak call karke distab karta hai plz sir mujhe es no ka Add and Nam btaiya thenk you .

                              last outgoing call number wanted

                              Sir / madam. I m mukunthan i lose my mobile my sim damaged so i wanted my last sent sms number and last outgoing calls please help me. My number [protected] Sent detail my email id [protected]@gmail.com mk.[protected]@gmail.com

                              balance

                              Dear sir mobill no: [protected] 27-may-2014 =500 and 28-may-2014 =732 recharge my phone 17-june-2014 balance is zero or - what is the problem please?

                              Mobile bills and service issues

                              Dear team I am trying to reach the applet desk from last two months but no one lift my call

                              access call charges

                              pl.send call detail of my prepaid no. [protected] of November month because i feel access money is deducted from my prepaid account. thanks Ranjeet Singh E-mail : [protected]@yahoo.com
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                                sanjeev vaman aras
                                Jul 17, 2011
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                                my service provider is vodafone. i have opted 3g services from vodafone long back.i have specially purchased 3g enabled mobile. however vodafone has miserably failed to start 3g services. i have contacted on [protected] so many times. they said that they have enabled the 3g services and started charging for the same.in my mobile even today i find edge connectivity and not 3g.
                                this is simply fooling the customers. after talking on [protected] for about 30 minutes nothing is concluded. then one mr.nilesh told to get my complaint registered on 111. i have that tried also.this is chargeable call. but even adter 20 minutes i was on hold and did not receive any reply from vodafone.this is really disgusting. company like vodafone can do this??? it is unbelievable. for ur record i am giving my phone specifications
                                name: sanjeev aras
                                mobile no.[protected]
                                instrument; nokia x6-00 3g enabled.
                                i am thinking in terms of changing my mobile service provider (mnp)
                                but before that vodafone should give me reply that they are unfortunately not starting 3g services on my phone and our all ads with respect to offering 3g services are deceptive and for attracting customers.
                                pl get this complaint solved as early as possible.
                                thanks
                                s v aras
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                                  rajeshpbi
                                  Jul 17, 2011
                                  Resolved
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                                  Resolved

                                  Address: Bangalore, Karnataka

                                  Hi,

                                  I am an 5 year old postpaid customer of Vodafone (number [protected]). Recently, I migrated from Postpaid to prepaid because of moving out of Bangalore. I submitted all the documents (PAN card and DL copy) along with prepaid customer form at Vodafone store Indiranagar (Bangalore) on 18-Jun-2011. The store guy himself took the xerox copies of the original documents and issued me the microSIM card. But even after 10 days the connection was not activated. I visited the Koramangala Vodafone store on 30-Jun-2011. There, the store guy replaced the microSIM card with new one and activated it. All the services were working perfectly till 8-Jul-2011. But on 09-Jul-2011 suddenly the outgoing service stopped (including vodafone customer care number 111). When I asked the Vodafone customer care by calling from external number, they said there is some issue with documents. That time I was travelling outside Bangalore. On asking what kind of issue was with the documents they had no answer and asked me visit vodafone store. Even when I informed them that I am not in Bangalore and can send the documents via email (if possible) but they did not give any email id to forward the documents.

                                  Again on 16-Jul-2011, vodafone stopped the incoming service as well. On asking about the issue, customer care told that the documents are not updated in the database and may be misplaced. They said they will rectify the issue and will resume the service in few hours. But again they did not show any courtesy to call me on another alternate number given to them. When called again to the vodafone customer care, they started asking me to visit the vodafone store even when they knew I was in Delhi and couldn't travel to Bangalore suddenly just to submit the documents agian.

                                  Now the question is:
                                  1) Is this customer's fault if Vodafone store guys misplace the documents or do not update the documents' details in their database ?
                                  2) Is this not the duty of Vodafone to at least intimate the customer well before so the customer can have time to resubmit the documents or make some other arrangements?
                                  3) Can't Vodafone help customers to submit the documents via some channel like email, if the customer is ready the resubmit the documents but travelling outside ?

                                  Regards,
                                  Rajesh
                                  Aug 13, 2020
                                  Complaint marked as Resolved 
                                  Hi,

                                  As I have already said, I am not in Bangalore for long duration and therefore can't visit Vodafone store in Bangalore. If you are saying that you haven't received the documents then the big question is how can your Vodafone store issue the microSIM card without submitting the documents and again how can it activate it on complaint after 10+ days of issuing the SIM card? Why you do not check with Indiranagar Bangalore Vodafone store about this ? If you are asking me to come back just to resubmit the documents then it may not be possible for me atleast for another one month and I can't afford to let this issue unresolved for this long time especially when I have already submitted all the documents on time.

                                  Another thing, because I am 5 year old loyal customer of yours then why cant you check my all records and get this done?

                                  Regards,
                                  Rajesh
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                                    Anvesh Rao Thakkallapally
                                    Jul 16, 2011
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                                    Address: Warangal, Andhra Pradesh

                                    My vodafone number is [protected]

                                    I have applied to igrate to prepaid from postpaid...


                                    Even though company people accepted it,The people at Vodafone Store are not doing it...They are confusing people ..."Call from vodafone told me to submit the proofs n get a new sim for getting PREPAID...i went to the store but shocked to see that they were asking me to call back them (Which is not possible to that numbers)...

                                    What should i do?...iam trying to take this to the notice of TROY
                                    Sub : Migration from Postpaid to Prepaid

                                    Vodafone number : [protected]

                                    Service registration number : [protected]

                                    Iam using vodafone postpaid connection ( [protected] )from Andhrapradesh...i have applied to change it to prepaid,I have paid Number cost completely.kindly complete its process
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                                      Srinivas8649
                                      Jul 16, 2011
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                                      Address: Karnataka

                                      Dear Monica Happy to help!!!!!!!

                                      This is not the answer for my question my dear i asked some thing else, Please go through the trialing email properly, and i cannot go to a store o[censored] rs and asked then to give a check b,cos of two reasons

                                      1 the store is around 5-6 Kms form the place where i stay and i done have time.
                                      2. U r store people do not have any details i asked them to check and tell me my complaint status they say there is no complaint i told told them that i have sent a email they say that they will not have any email of customer there is a different team for email and i need to explain every thing once again to them. (Which is wast of time and energy)

                                      Its better u recharge my prepaid num [protected] for rs 109 (talk time) or do a NEFT to my HDFC bank account

                                      and i have give u d address i[censored] want u can send a chq and provide me the courier company name and docket details so that i can have a check on the same

                                      This would me my last email i[censored] want to provide the refund provide it else i would make u to pay for each and every sec that i have spent on this complaint

                                      one more thing i demand reply for for this email by Monday evening 6:00Pm with a proper response


                                      Rgd,
                                      Srinivas.H

                                      On Fri, Jul 15, 2011 at 12:48 PM, Vodafone Care <vodafonecare.[protected]@vodafone.com> wrote:
                                      Dear Mr. Srinivas,

                                      Thank you for your email dated 13-Jul-2011 regarding [protected]

                                      We sincerely regret to inform you that the refund cheque sent is returned / undelivered on 12-07-11.

                                      We kindly request you to confirm the nearby Vodafone stores at your place for us to send the cheque the Vodafone stores and the same can be collected from the stores.

                                      In case you need further assistance, do call or email us, we will do our best to help you.

                                      Happy to help,
                                      Monica
                                      Vodafonecare

                                      Contact numbers
                                      For Enquiries : 111 or +91-[protected]
                                      For Complaints / Requests: 198 (toll free)
                                      Fax number : +[protected]
                                      E-mail : Vodafonecare.[protected]@vodafone.com
                                      Website : www.vodafone.in

                                      ---- Original Message ----
                                      From: shree.[protected]@gmail.com
                                      Sent: 13-Jul-2011 21:52:36
                                      To: vodafonecare.[protected]@vodafone.com
                                      Subject: Re: Debit of rs 120 on my credit card from VODAFONE ESSAR SOUTH L

                                      Dear Monica,

                                      Can u give me the Docket num and the courier company name as far as i know I
                                      am a well known person in my area and i do not stay in a remote place i in
                                      heart of the city, any ways i will provide the address once again

                                      Mr. Srinivas.H
                                      No. 13/4 1st cross
                                      Swasthik Road, Shanthinagar,
                                      Bangalore-560027
                                      Opp to water tank near ganesha temple
                                      Mobile num : [protected]

                                      I think u people would not have sent the chq b'cos the courier person would
                                      have called in that case and more over i will receive all my bills and
                                      documents to the same address

                                      Or else i will provide u my account num transfer the fund to my account

                                      Regards,
                                      S

                                      On Wed, Jul 13, 2011 at 5:30 PM, Vodafone Care <
                                      vodafonecare.[protected]@vodafone.com> wrote:

                                      > Dear Mr. Srinivas,
                                      >
                                      > Thank you for your email dated 11-Jul-2011 regarding [protected]
                                      >
                                      > We kindly you to find the courier details as the cheque has been returned
                                      > back as there is no such person at the address.
                                      >
                                      > *Mob.no.*
                                      >
                                      > *Name*
                                      >
                                      > *chq.no*
                                      >
                                      > *Amt*
                                      >
                                      > *chq. Date*
                                      >
                                      > *Couriered on*
                                      >
                                      > [protected]****
                                      >
                                      > Mr. SRINIVAS H ****
                                      >
                                      > 306353****
                                      >
                                      > 109.00 ****
                                      >
                                      > 29/6/2011****
                                      >
                                      > 1/7/2011****
                                      >
                                      > We kindly request you to provide the correct address to resend the cheque.
                                      >
                                      > In case you need further assistance, do call or email us, we will do our
                                      > best to help you.
                                      >
                                      > Happy to help,
                                      > Monica
                                      > Vodafonecare
                                      >
                                      > Contact numbers
                                      > For Enquiries : 111 or +91-[protected]
                                      > For Complaints / Requests: 198 (toll free)
                                      > Fax number : +[protected]
                                      > E-mail : Vodafonecare.[protected]@vodafone.com
                                      > Website : www.vodafone.in.
                                      >
                                      > ---- Original Message ----
                                      > From: shree.[protected]@gmail.com
                                      > Sent: 11-Jul-2011 22:53:50
                                      > To: vodafonecare.[protected]@vodafone.com
                                      > Subject: Re: Debit of rs 120 on my credit card from VODAFONE ESSAR SOUTH L
                                      >
                                      > Dear Happy to help,
                                      >
                                      > I have decided to go out of your SO CALLED VODAFONE service, not only me,
                                      > with me i am also taking 6 more VODAFONE user to AIRTEL
                                      >
                                      > I will suggest each and every friend of mine not to use Vodafone service.
                                      >
                                      > Since 5years i have been using this service but never i expected this kind
                                      > of worst service from Vodafone.
                                      >
                                      > This would be communicated effectively through social networking sites like
                                      > Facebook, Orkut, Twitter, Hi5 Google+ from tomorrow.
                                      >
                                      > No more hops on VODAFONE i an shifting to AIRTEL i have got UPC code for
                                      > porting so I THINK THERE IS NOTHING MORE TO TALK TO VODAFONE GOOD BYE.
                                      >
                                      > Regards,
                                      > Srinivas.H
                                      >
                                      > On Sun, Jul 3, 2011 at 3:49 PM, Vodafone Care <
                                      > vodafonecare.[protected]@vodafone.com
                                      > > wrote:
                                      >
                                      > > Dear Mr.Srinivas,
                                      > >
                                      > > Thank you for your email dated 01-Jul-2011 about credit card.
                                      > >
                                      > > We sincerely apologize for the inconvenience caused to you.
                                      > >
                                      > > We would like to inform you that mode of payment has been changed to cash
                                      > > and the refund cheque would be couriered by end of this week.
                                      > >
                                      > > We would request your kind co operation while we solve the issue.
                                      > >
                                      > > In case you need further assistance, please do call or email us. We'll do
                                      > > our best to help you.
                                      > >
                                      > > Happy to help,
                                      > > Ryhaana
                                      > >
                                      > > Vodafone Care
                                      > > Contact numbers
                                      > > For Enquiries : 111 or +91-[protected]
                                      > > For Complaints / Requests : 198 (toll free)
                                      > > Fax: +[protected]
                                      > > E-mail: vodafonecare.[protected]@vodafone.com
                                      > > Website: www.vodafone.in
                                      > >
                                      > > ---- Original Message ----
                                      > > From: shree.[protected]@gmail.com
                                      > > Sent: 01-Jul-2011 15:31:36
                                      > > To: vodafonecare.[protected]@vodafone.com
                                      > > Subject: Re: Debit of rs 120 on my credit card from VODAFONE ESSAR SOUTH
                                      > L
                                      > >
                                      > > Hello,
                                      > >
                                      > > Its been 15 days no revert, Happy to help only in words not in reality
                                      > lost
                                      > > the faith on VODAFONE ESSAR SOUNT ltd
                                      > >
                                      > >
                                      > >
                                      > > On Wed, Jun 15, 2011 at 8:12 PM, Vodafone Care <
                                      > > vodafonecare.[protected]@vodafone.com> wrote:
                                      > >
                                      > > > Dear Mr.Srinivas,
                                      > > >
                                      > > > Thank you for your email dated 14-Jun-2011 Regarding [protected].
                                      > > >
                                      > > > We would like to inform you that we have forwarded the below concern to
                                      > > the
                                      > > > concern department towards Courier details. Once the feedback received
                                      > we
                                      > > > will keep posted on the same.
                                      > > >
                                      > > > And ECS mode of payment will be cancelled within 24 hours as per your
                                      > > > request.
                                      > > >
                                      > > > In case you need further assistance, please do call or email us. We'll
                                      > do
                                      > > > our best to help you.
                                      > > >
                                      > > > Happy to help,
                                      > > > Mary
                                      > > > Vodafone Care
                                      > > > Contact numbers*
                                      > > > Vodafone Care : 111 or +91-[protected]
                                      > > > (Toll free from Vodafone mobile phones within the home network)
                                      > > > Fax number : +[protected]
                                      > > > E-mail : vodafonecare.[protected]@vodafone.com
                                      > > > Website : www.vodafone.in
                                      > > >
                                      > > > ---- Original Message ----
                                      > > > From: shree.[protected]@gmail.com
                                      > > > Sent: 14-Jun-2011 9:04:02
                                      > > > To: vodafonecare.[protected]@vodafone.com
                                      > > > Subject: Re: Debit of rs 120 on my credit card from VODAFONE ESSAR
                                      > SOUTH
                                      > > L
                                      > > >
                                      > > > Hi,
                                      > > >
                                      > > > Can u provide me the shipping docket details and please do provide
                                      > > > a acknowledgement that my auto debit has been cancelled .
                                      > > >
                                      > > > Regards,
                                      > > > Srinivas.H
                                      > > >
                                      > > > On Thu, Jun 9, 2011 at 12:51 AM, Vodafone Care <
                                      > > > vodafonecare.[protected]@vodafone.com> wrote:
                                      > > >
                                      > > > > Dear Mr.Srinivas,
                                      > > > > Thank you for your email dated 08-jun-2011 regarding amount.
                                      > > > >
                                      > > > > We would like to inform you that the query has been sent to the
                                      > > concerned
                                      > > > > department and Rs.109/- will be couriered to the below mentioned
                                      > > address
                                      > > > .
                                      > > > >
                                      > > > > If you have any other queries then kindly revert to us.
                                      > > > >
                                      > > > > In case you need further assistance, do call or email us. We'll do
                                      > our
                                      > > > best
                                      > > > > to help you.
                                      > > > >
                                      > > > > Happy to help,
                                      > > > > M.K.Bopanna
                                      > > > > Vodafone care
                                      > > > > contact numbers
                                      > > > > Vodafone care
                                      > > > > for enquiries:111 or +91-[protected]
                                      > > > > for complaints/requests:198 (toll free)
                                      > > > > fax:+[protected]
                                      > > > > e-mail: vodafonecare.[protected]@vodafone.com
                                      > > > > website:www.vodafone.in
                                      > > > >
                                      > > > > ---- Original Message ----
                                      > > > > From: shree.[protected]@gmail.com
                                      > > > > Sent: 08-Jun-2011 2:21:27
                                      > > > > To: vodafonecare.[protected]@vodafone.com
                                      > > > > Subject: Re: Debit of rs 120 on my credit card from VODAFONE ESSAR
                                      > > SOUTH
                                      > > > L
                                      > > > >
                                      > > > > Mr. Srinivas.H
                                      > > > > No. 13/4 1st cross
                                      > > > > Swasthik Road, Shanthinagar,
                                      > > > > Bangalore-560027
                                      > > > >
                                      > > > > On Mon, Jun 6, 2011 at 1:50 PM, Vodafone Care <
                                      > > > > vodafonecare.[protected]@vodafone.com
                                      > > > > > wrote:
                                      > > > >
                                      > > > > > Dear Mr. Srinivas,
                                      > > > > >
                                      > > > > > Thank you for your email dated 04-Jun-2011 regarding [protected].
                                      > > > > >
                                      > > > > > We sincerely regret for the miss type in the previous mail.
                                      > > > > >
                                      > > > > > We kindly request you to find the bills enclosed with this mail for
                                      > > > your
                                      > > > > > reference where the bill is been charged.
                                      > > > > >
                                      > > > > > However we would like to inform you that a Credit of Rs.109/- will
                                      > be
                                      > > > > > processed towards Vodafone live rentals and kindly request you to
                                      > > > provide
                                      > > > > > the billing address where the refund cheque has to be couriered.
                                      > > > > >
                                      > > > > > In case you need further assistance, do call or email us, we will
                                      > do
                                      > > > our
                                      > > > > > best to help you.
                                      > > > > >
                                      > > > > > Happy to help,
                                      > > > > > Monica
                                      > > > > > Vodafonecare
                                      > > > > >
                                      > > > > > Contact numbers
                                      > > > > > For Enquiries : 111 or +91-[protected]
                                      > > > > > For Complaints / Requests: 198 (toll free)
                                      > > > > > Fax number : +[protected]
                                      > > > > > E-mail : Vodafonecare.[protected]@vodafone.com
                                      > > > > > Website : www.vodafone.in
                                      > > > > >
                                      > > > > > ---- Original Message ----
                                      > > > > > From: shree.[protected]@gmail.com
                                      > > > > > Sent: 04-Jun-2011 23:07:17
                                      > > > > > To: vodafonecare.[protected]@vodafone.com
                                      > > > > > Subject: Re: Debit of rs 120 on my credit card from VODAFONE ESSAR
                                      > > > SOUTH
                                      > > > > L
                                      > > > > >
                                      > > > > > Hello Monica,
                                      > > > > >
                                      > > > > > I have already told u that i have payed complete amount infact my
                                      > > bill
                                      > > > > date
                                      > > > > > was on 12th Feb-2011 and 2 days i did not use my number since it
                                      > was
                                      > > > > under
                                      > > > > > transformation and more over i have not used soooo much that u can
                                      > > > charge
                                      > > > > > 120 rs for 2 days
                                      > > > > >
                                      > > > > > Fine how dare u people to debit amount from my credit card with out
                                      > > > > giving
                                      > > > > > any instructions that to after so many days and more over no
                                      > > intimation
                                      > > > > and
                                      > > > > > nothing its a fraud activity that has happened on my credit card
                                      > > > > >
                                      > > > > > and u r people have told me that the standard instructions will be
                                      > > > > > deactivated one i make a cash payment and i made around 345 rs as
                                      > my
                                      > > > lase
                                      > > > > > payment, and it was send that i will not be charged any thing and
                                      > my
                                      > > > bill
                                      > > > > > will be stopped.
                                      > > > > >
                                      > > > > > IF I DONT GET BACK MY MONEY I WILL BE FORCED TO DO THE FOLLOWING
                                      > > > > >
                                      > > > > > 1) FILE A COMPLAINT FOR DEBITING THE AMOUNT WITH OUT ANY
                                      > INTIMATION.
                                      > > > > > 2) CHANGE THE NET WORK.
                                      > > > > >
                                      > > > > > Note : My number was not in post paid at the period mentioned above
                                      > > > > > (12-Feb-2010 to 14-Feb-2010)
                                      > > > > >
                                      > > > > > Regards,
                                      > > > > > Srinivas.H
                                      > > > > >
                                      > > > > > On Sat, Jun 4, 2011 at 2:46 PM, Vodafone Care <
                                      > > > > > vodafonecare.[protected]@vodafone.com
                                      > > > > > > wrote:
                                      > > > > >
                                      > > > > > > Dear Mr. Srinivas,
                                      > > > > > >
                                      > > > > > > Thank you for your email dated 03-June-2011 regarding [protected]
                                      > > > > > >
                                      > > > > > > We would like to inform you that the number canceled and the
                                      > > billing
                                      > > > > was
                                      > > > > > > been stopped effective from 14-Feb-2010 and has been billed for
                                      > the
                                      > > > > > number
                                      > > > > > > for the usage done effective from 12-Feb-2010 to 14-Feb-2010.
                                      > Hence
                                      > > > we
                                      > > > > > > kindly request you to clear the outstanding amount of
                                      > Rs.120.34/-.
                                      > > > > > >
                                      > > > > > > In case you need further assistance, do call or email us, we will
                                      > > do
                                      > > > > our
                                      > > > > > > best to help you.
                                      > > > > > >
                                      > > > > > > Happy to help,
                                      > > > > > > Monica
                                      > > > > > > Vodafonecare
                                      > > > > > >
                                      > > > > > > Contact numbers
                                      > > > > > > For Enquiries : 111 or +91-[protected]
                                      > > > > > > For Complaints / Requests: 198 (toll free)
                                      > > > > > > Fax number : +[protected]
                                      > > > > > > E-mail :
                                      > > > > > > Vodafonecare.[protected]@vodafone.com
                                      > > > > > > Website : www.vodafone.in
                                      > > > > > > ---- Original Message ----
                                      > > > > > > From: shree.[protected]@gmail.com
                                      > > > > > > Sent: 03-Jun-2011 7:13:45
                                      > > > > > > To: vodafonecare.[protected]@vodafone.com
                                      > > > > > > Subject: Debit of rs 120 on my credit card from VODAFONE ESSAR
                                      > > SOUTH
                                      > > > L
                                      > > > > > >
                                      > > > > > > Dear all,
                                      > > > > > >
                                      > > > > > > Kindly check with my statement where it show a debit of Rs.
                                      > 120.34
                                      > > > > > towards
                                      > > > > > > VODAFONE ESSAR SOUTH L, i have not used my card on your site or
                                      > on
                                      > > > > store
                                      > > > > > > then how the debit had taken place, Please explain in detail,
                                      > > > > > >
                                      > > > > > > Kindly check and credit back my money with in 4 days else need to
                                      > > > > handle
                                      > > > > > > it legralle.
                                      > > > > > >
                                      > > > > > > Note : I had given a instructions for payment with this card when
                                      > > i
                                      > > > > was
                                      > > > > > > in
                                      > > > > > > Vodafone Postpaid its been more that 6 months i have come back to
                                      > > > > prepaid
                                      > > > > > > and i had cleared all my outstanding amount before coming to
                                      > > prepaid
                                      > > > > > >
                                      > > > > > > DO NOT SAY THAT IT WAS A OLD BILL PENDING OR AMOUNT WHICH WAS NOT
                                      > > > > BILLED.
                                      > > > > > >
                                      > > > > > > Please do send me a acknowledgement stating that the standard
                                      > > > > > instructions
                                      > > > > > > has been cancelled.
                                      > > > > > >
                                      > > > > > > My Credit card num is 5239xxxxxxxx9008
                                      > > > > > > My mobile number is [protected]
                                      > > > > > >
                                      > > > > > > Regards,
                                      > > > > > > Srinivas.H
                                      > > > > > >
                                      > > > > >
                                      > > > >
                                      > > >
                                      > >
                                      >
                                      Aug 13, 2020
                                      Complaint marked as Resolved 
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                                        P
                                        preeti singh 28
                                        Jul 16, 2011
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                                        Address: Darbhanga, Bihar

                                        i got call from [protected] and they told that i won rs.1000000 and for claiming the amount i have to pay RS 16000 on a/c no. [protected] the name of sashir kumar at SBI. i had paid the amount again i got call from no.[protected] and the told me to pay more amount Rs.159000.
                                        Till RS 100000 i had paid them in a/c no [protected] of Rs 25000 the name of marjina khatun at SBI. again i paid of RS. 60000 A/c no.[protected] in name of mohamad ajir hussen. after that i get to know that the company if called fake and i called them that give my money back they are not giving.

                                        pls help me i know i have done a big mistake but now i am help less pls help me.
                                        pls pls contact me and do need full.

                                        contact me:
                                        rajender pal singh
                                        [protected]
                                        Hello

                                        mails and address where hacked from our system so that lottery winner can be contacted faslfully
                                        for claim please those group of people are not in prosection of your lottery money
                                        for the crimeinvestigation department will soon get them contact scamdetective
                                        Do not respond to the senders of these Messages, as they
                                        are not in Position to Pay you your Winning PRIZE.
                                        Send your Full Name, Address, Telephone Number and Winning Message
                                        you received to the United Kingdom Investigation Bureau
                                        on [protected]@cyberservices.com so as to enable them ascertain
                                        if you really won the Lottery and give you true information
                                        on how your winnings can be Collected.
                                        You Will also be Informed if the Winning Message you Received is a Fraud Notification
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