Vodafone India Complaints & Reviews

i have vodafone number [protected].now this is working but when i m getting cal i cant view that numbers,eventhough that number was already stored in my sim or phone memory.simply i can see only "call" instead of number.If i had missed call i cant view that number simply display shows "no number".i already submitted my photo and ID proof.but no response.due to this i faced number of problems.

there was issue with vodafone where I took msg pack of Rs. 59/- and was enjoying their 25k free messages since oct-nov. but in Mar 22nd bill I found there were extra sms charges of Rs. 1766/- out of sms pack as per vodafone they says sms pack activated on 22nd Mar but this service was activated in oct-nov I have all bills with me...I got so many calls from their executive from mar till end of june that they will waive off 1766/- amount but no luck....hence I had to deactivate the no. once someone called and said to me that Vodafone will bear 50% and I had to bear 50% of Rs. 1766/- I was ready for that also. but nobody turned up with solution and last week vodafone disconnected my official phone which is also vodafone. lastly to save my official no. I had to pay Rs. 2000/- pls look into this I would like to attach here with all my bills but failed due to only can b attached as png, jpg or gif but I have all bills in PDF format.

vodafone charged sms amount for march month. we were not aware that Vodafone had disconnected my msg pack...so what is my fault.

mobile no. [protected] (which is deactivated due to excess charges of SMS pack
my mobile no.[protected]

regards

today, 19,07,2011, at 10:11 a.m. while i was sleeping,i got a call from [protected] saying i hav won 10 lac INR in some lucky draw held by vodafone n airtel. the guy said i need to claim through punjab national bank n he asked me to note down a number. i cut the call that very moment. after whn i woke up, i realised i heard some kind of tone while i was on conversation with him. may b that tone was because he ws tracking my phone..:/
so guys, beware of such fraud calls.. do not pick any number starting from +9234

Dear Sir,
My Name is Shreya More. (My email id is [protected]@yahoo.com) On 16.07.2011 i had tried to online recharge of Rs 250/- from vodafone online recharge website. ( Order ID : 07805641, Payment transaction id ; MSBI[protected], high security password : 33362563, email : vodafonecare.[protected]@vodafone.com / [protected]@vodafone.co.in) after doing every process i have received transaction id & high security password for payment online. i had type the high security password & then again i got message on my mobile that the amount of 250/- has been deducted from my account. but till date i have not received the recharge balance on my mobile. Also i had received email to my yahoo account that recharging has done successfully. I also make the complaint on customer care of vodafone, but till date they had not responded. this has not happen first time . previously 3 times i had face the same problem. i did not understand what is to be happen over here. i think vodafone service providers are just try to looting the poor people. The online recharges & such type of services are made for our convenience of time consuming. but if this is the lootmar then who will help the poor people. kindly look into the matter seriously. because for me Rs. 250/- is more to spend on phone.

vodafone BIS is not active. any "edge" singal nor "GPRS" in capital can be seen. its showing "gprs" in small. since 17th midnite. am not able to browse the internet. manual setting has also been done. bis399 is already deducted frm my account n i got a msg for the same as well. customer care fail to help me instead they repeat the same things like reboot your phone n all again n again.. they're not able even identify the problem properly.. very poor service of vodafone customer care.. i have wasted my whole day n now completely frustrated n fedup..

hi sir my name is imran khan i had a connection of vodafone internet due to low speed i requsted to disconnected my connection company send person .he collect amount of bill and full and final forum to disconnect my connection.they already disconnected my connection.but after that month they send me another bill. i told them that i have got disconnected my net already but they told me that if i will not pay bill they will disconnect my mobile connection.this month company sent me another bill.i did not pay this bill now they disconnected my mobile connection.becouse they disconnected my connection so i will not continue my no and will not pay any bill.
thank u
[protected]

I had taken a plan for Vodafone live( rs. 200 rental) in the month of June. I had repeatedly asked the Vodafone people if this plan activated in the middle of the bill cycle would hold valid for the entire bill cycle and every time I got the answer in affirmative. Based on this I had got the plan activated. Now when the bill has been generated I am being forced to pay around Rs.600 excess, saying that the plan holds true only for the 15 days of the month.

Also, other than this excess amount, I have also been wrongly charged for the week from 27th may -3rd June, in spite of the fact that my bill cycle starts from 4th June.

To add to all this, the people at the customer care Vodafone are so ill mannered and callous, that they put me on hold 3 times, for around 15 minutes each, and then conveniently disconnected the call. Also, when I wished to speak to the supervisors, they were unreachable. The height of disrespect was that one of the supervisors called Mr. Junaid refused to come online to even listen to the complaint.

I would like to inform Vodafone that this kind of behavior with the customers is unacceptable and I demand a reversal/new bill generation.

Sapna Mahaldar (Mumbai)

Hi,

I am a vodafone postaid user from ~ 5 years. I have been wrongly charged of 2000 Rs for GPRS connect, although I have been activated the unlimited data plan for GPRS connectivity. Basically I was misguided by customer care and Vodafone executive regarding the unlimited GPRS plan services on my mobile. I was keep confirming the plan details and usage of GPRS setting from customer care after activating the new GPRS plan and using the services as per thier guidance and still I have got a access amount of 2000 Rs. in my current month bill.

Now customer care executive is not ready to take complaint and saying the charges are correctly levied on my bill.

Please guide me where my issue can be resolved.

Sincerly,

Sinu Kurian

Mobile : [protected]

I recharged with Bonus card Rs.41, in that it is clear cut mention that

Call Local [protected]@20p/min, Other [protected]@40p/min & [protected]@50p/min with RC 41.Daily 150 local sms free. Tariff Validity-1 year. Tariff applicable in homezone only.

But it is observed that, still i am getting all loc [protected]@50p/min, for your reference i am sending the snap shot of information available in vodafone web site. I am not happy at all with vodafone. Several times i called to vodafone care , they are telling that, it is tower base tariff. see the snap shot of vodafone website, no ever else it is mention that, it is tower base tariff.

Please take a look into this matter and do the necessary action

Due to signal problem in my new place of residence, I wished to switch from Vodafone to Airtel using MNP scheme, after 4 years of my association with Vodafone. The initial portability request was filed around 75 days ago. From then on, around 4 requests have been given to switch the network, but Vodafone is reluctant in deactivating their services to me.

When contacted over helpline (198), repeated excuses like "wait for 24 more hours, we are processing your request or wait till 11pm tonight, you can definitely switch to Airtel then..." have been received. In the past two months, over 20-30 hours of my time have been spent with Vodafone care. Recently the Vodafone has accused Airtel for not verified my documents and sent request from their part. But the actual case is not so, when contacted Airtel.

As per TRAI regulation, everything is clear and no hindrance exist on Vodafone part in deactivating my service. But till date they have not proceeded with.

I plan to file a complaint with TRAI and a case in my district consumer court to get my problems duly addressed and to seek justice for the pain and disgust caused during the period of last 3 months, if the action has not been taken by today (18 July 2011) evening by Vodafone.

I still hope that Vodafone would not allow me to suffer anymore by taking appropriate action with immediate effect.

Eagerly awaiting for a favorable response and action.

Thank you.

please provide my puk number immediatly [protected]

my service provider is vodafone. i have opted 3g services from vodafone long back.i have specially purchased 3g enabled mobile. however vodafone has miserably failed to start 3g services. i have contacted on [protected] so many times. they said that they have enabled the 3g services and started charging for the same.in my mobile even today i find edge connectivity and not 3g.
this is simply fooling the customers. after talking on [protected] for about 30 minutes nothing is concluded. then one mr.nilesh told to get my complaint registered on 111. i have that tried also.this is chargeable call. but even adter 20 minutes i was on hold and did not receive any reply from vodafone.this is really disgusting. company like vodafone can do this??? it is unbelievable. for ur record i am giving my phone specifications
name: sanjeev aras
mobile no.[protected]
instrument; nokia x6-00 3g enabled.
i am thinking in terms of changing my mobile service provider (mnp)
but before that vodafone should give me reply that they are unfortunately not starting 3g services on my phone and our all ads with respect to offering 3g services are deceptive and for attracting customers.
pl get this complaint solved as early as possible.
thanks
s v aras

Hi,

I am an 5 year old postpaid customer of Vodafone (number [protected]). Recently, I migrated from Postpaid to prepaid because of moving out of Bangalore. I submitted all the documents (PAN card and DL copy) along with prepaid customer form at Vodafone store Indiranagar (Bangalore) on 18-Jun-2011. The store guy himself took the xerox copies of the original documents and issued me the microSIM card. But even after 10 days the connection was not activated. I visited the Koramangala Vodafone store on 30-Jun-2011. There, the store guy replaced the microSIM card with new one and activated it. All the services were working perfectly till 8-Jul-2011. But on 09-Jul-2011 suddenly the outgoing service stopped (including vodafone customer care number 111). When I asked the Vodafone customer care by calling from external number, they said there is some issue with documents. That time I was travelling outside Bangalore. On asking what kind of issue was with the documents they had no answer and asked me visit vodafone store. Even when I informed them that I am not in Bangalore and can send the documents via email (if possible) but they did not give any email id to forward the documents.

Again on 16-Jul-2011, vodafone stopped the incoming service as well. On asking about the issue, customer care told that the documents are not updated in the database and may be misplaced. They said they will rectify the issue and will resume the service in few hours. But again they did not show any courtesy to call me on another alternate number given to them. When called again to the vodafone customer care, they started asking me to visit the vodafone store even when they knew I was in Delhi and couldn't travel to Bangalore suddenly just to submit the documents agian.

Now the question is:
1) Is this customer's fault if Vodafone store guys misplace the documents or do not update the documents' details in their database ?
2) Is this not the duty of Vodafone to at least intimate the customer well before so the customer can have time to resubmit the documents or make some other arrangements?
3) Can't Vodafone help customers to submit the documents via some channel like email, if the customer is ready the resubmit the documents but travelling outside ?

Regards,
Rajesh

My vodafone number is [protected]

I have applied to igrate to prepaid from postpaid...


Even though company people accepted it,The people at Vodafone Store are not doing it...They are confusing people ..."Call from vodafone told me to submit the proofs n get a new sim for getting PREPAID...i went to the store but shocked to see that they were asking me to call back them (Which is not possible to that numbers)...

What should i do?...iam trying to take this to the notice of TROY

Dear Monica Happy to help!!!!!!!

This is not the answer for my question my dear i asked some thing else, Please go through the trialing email properly, and i cannot go to a store o[censored] rs and asked then to give a check b,cos of two reasons

1 the store is around 5-6 Kms form the place where i stay and i done have time.
2. U r store people do not have any details i asked them to check and tell me my complaint status they say there is no complaint i told told them that i have sent a email they say that they will not have any email of customer there is a different team for email and i need to explain every thing once again to them. (Which is wast of time and energy)

Its better u recharge my prepaid num [protected] for rs 109 (talk time) or do a NEFT to my HDFC bank account

and i have give u d address i[censored] want u can send a chq and provide me the courier company name and docket details so that i can have a check on the same

This would me my last email i[censored] want to provide the refund provide it else i would make u to pay for each and every sec that i have spent on this complaint

one more thing i demand reply for for this email by Monday evening 6:00Pm with a proper response


Rgd,
Srinivas.H

On Fri, Jul 15, 2011 at 12:48 PM, Vodafone Care <vodafonecare.[protected]@vodafone.com> wrote:
Dear Mr. Srinivas,

Thank you for your email dated 13-Jul-2011 regarding [protected]

We sincerely regret to inform you that the refund cheque sent is returned / undelivered on 12-07-11.

We kindly request you to confirm the nearby Vodafone stores at your place for us to send the cheque the Vodafone stores and the same can be collected from the stores.

In case you need further assistance, do call or email us, we will do our best to help you.

Happy to help,
Monica
Vodafonecare

Contact numbers
For Enquiries : 111 or +91-[protected]
For Complaints / Requests: 198 (toll free)
Fax number : +[protected]
E-mail : Vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in

---- Original Message ----
From: shree.[protected]@gmail.com
Sent: 13-Jul-2011 21:52:36
To: vodafonecare.[protected]@vodafone.com
Subject: Re: Debit of rs 120 on my credit card from VODAFONE ESSAR SOUTH L

Dear Monica,

Can u give me the Docket num and the courier company name as far as i know I
am a well known person in my area and i do not stay in a remote place i in
heart of the city, any ways i will provide the address once again

Mr. Srinivas.H
No. 13/4 1st cross
Swasthik Road, Shanthinagar,
Bangalore-560027
Opp to water tank near ganesha temple
Mobile num : [protected]

I think u people would not have sent the chq b'cos the courier person would
have called in that case and more over i will receive all my bills and
documents to the same address

Or else i will provide u my account num transfer the fund to my account

Regards,
S

On Wed, Jul 13, 2011 at 5:30 PM, Vodafone Care <
vodafonecare.[protected]@vodafone.com> wrote:

> Dear Mr. Srinivas,
>
> Thank you for your email dated 11-Jul-2011 regarding [protected]
>
> We kindly you to find the courier details as the cheque has been returned
> back as there is no such person at the address.
>
> *Mob.no.*
>
> *Name*
>
> *chq.no*
>
> *Amt*
>
> *chq. Date*
>
> *Couriered on*
>
> [protected]****
>
> Mr. SRINIVAS H ****
>
> 306353****
>
> 109.00 ****
>
> 29/6/2011****
>
> 1/7/2011****
>
> We kindly request you to provide the correct address to resend the cheque.
>
> In case you need further assistance, do call or email us, we will do our
> best to help you.
>
> Happy to help,
> Monica
> Vodafonecare
>
> Contact numbers
> For Enquiries : 111 or +91-[protected]
> For Complaints / Requests: 198 (toll free)
> Fax number : +[protected]
> E-mail : Vodafonecare.[protected]@vodafone.com
> Website : www.vodafone.in.
>
> ---- Original Message ----
> From: shree.[protected]@gmail.com
> Sent: 11-Jul-2011 22:53:50
> To: vodafonecare.[protected]@vodafone.com
> Subject: Re: Debit of rs 120 on my credit card from VODAFONE ESSAR SOUTH L
>
> Dear Happy to help,
>
> I have decided to go out of your SO CALLED VODAFONE service, not only me,
> with me i am also taking 6 more VODAFONE user to AIRTEL
>
> I will suggest each and every friend of mine not to use Vodafone service.
>
> Since 5years i have been using this service but never i expected this kind
> of worst service from Vodafone.
>
> This would be communicated effectively through social networking sites like
> Facebook, Orkut, Twitter, Hi5 Google+ from tomorrow.
>
> No more hops on VODAFONE i an shifting to AIRTEL i have got UPC code for
> porting so I THINK THERE IS NOTHING MORE TO TALK TO VODAFONE GOOD BYE.
>
> Regards,
> Srinivas.H
>
> On Sun, Jul 3, 2011 at 3:49 PM, Vodafone Care <
> vodafonecare.[protected]@vodafone.com
> > wrote:
>
> > Dear Mr.Srinivas,
> >
> > Thank you for your email dated 01-Jul-2011 about credit card.
> >
> > We sincerely apologize for the inconvenience caused to you.
> >
> > We would like to inform you that mode of payment has been changed to cash
> > and the refund cheque would be couriered by end of this week.
> >
> > We would request your kind co operation while we solve the issue.
> >
> > In case you need further assistance, please do call or email us. We'll do
> > our best to help you.
> >
> > Happy to help,
> > Ryhaana
> >
> > Vodafone Care
> > Contact numbers
> > For Enquiries : 111 or +91-[protected]
> > For Complaints / Requests : 198 (toll free)
> > Fax: +[protected]
> > E-mail: vodafonecare.[protected]@vodafone.com
> > Website: www.vodafone.in
> >
> > ---- Original Message ----
> > From: shree.[protected]@gmail.com
> > Sent: 01-Jul-2011 15:31:36
> > To: vodafonecare.[protected]@vodafone.com
> > Subject: Re: Debit of rs 120 on my credit card from VODAFONE ESSAR SOUTH
> L
> >
> > Hello,
> >
> > Its been 15 days no revert, Happy to help only in words not in reality
> lost
> > the faith on VODAFONE ESSAR SOUNT ltd
> >
> >
> >
> > On Wed, Jun 15, 2011 at 8:12 PM, Vodafone Care <
> > vodafonecare.[protected]@vodafone.com> wrote:
> >
> > > Dear Mr.Srinivas,
> > >
> > > Thank you for your email dated 14-Jun-2011 Regarding [protected].
> > >
> > > We would like to inform you that we have forwarded the below concern to
> > the
> > > concern department towards Courier details. Once the feedback received
> we
> > > will keep posted on the same.
> > >
> > > And ECS mode of payment will be cancelled within 24 hours as per your
> > > request.
> > >
> > > In case you need further assistance, please do call or email us. We'll
> do
> > > our best to help you.
> > >
> > > Happy to help,
> > > Mary
> > > Vodafone Care
> > > Contact numbers*
> > > Vodafone Care : 111 or +91-[protected]
> > > (Toll free from Vodafone mobile phones within the home network)
> > > Fax number : +[protected]
> > > E-mail : vodafonecare.[protected]@vodafone.com
> > > Website : www.vodafone.in
> > >
> > > ---- Original Message ----
> > > From: shree.[protected]@gmail.com
> > > Sent: 14-Jun-2011 9:04:02
> > > To: vodafonecare.[protected]@vodafone.com
> > > Subject: Re: Debit of rs 120 on my credit card from VODAFONE ESSAR
> SOUTH
> > L
> > >
> > > Hi,
> > >
> > > Can u provide me the shipping docket details and please do provide
> > > a acknowledgement that my auto debit has been cancelled .
> > >
> > > Regards,
> > > Srinivas.H
> > >
> > > On Thu, Jun 9, 2011 at 12:51 AM, Vodafone Care <
> > > vodafonecare.[protected]@vodafone.com> wrote:
> > >
> > > > Dear Mr.Srinivas,
> > > > Thank you for your email dated 08-jun-2011 regarding amount.
> > > >
> > > > We would like to inform you that the query has been sent to the
> > concerned
> > > > department and Rs.109/- will be couriered to the below mentioned
> > address
> > > .
> > > >
> > > > If you have any other queries then kindly revert to us.
> > > >
> > > > In case you need further assistance, do call or email us. We'll do
> our
> > > best
> > > > to help you.
> > > >
> > > > Happy to help,
> > > > M.K.Bopanna
> > > > Vodafone care
> > > > contact numbers
> > > > Vodafone care
> > > > for enquiries:111 or +91-[protected]
> > > > for complaints/requests:198 (toll free)
> > > > fax:+[protected]
> > > > e-mail: vodafonecare.[protected]@vodafone.com
> > > > website:www.vodafone.in
> > > >
> > > > ---- Original Message ----
> > > > From: shree.[protected]@gmail.com
> > > > Sent: 08-Jun-2011 2:21:27
> > > > To: vodafonecare.[protected]@vodafone.com
> > > > Subject: Re: Debit of rs 120 on my credit card from VODAFONE ESSAR
> > SOUTH
> > > L
> > > >
> > > > Mr. Srinivas.H
> > > > No. 13/4 1st cross
> > > > Swasthik Road, Shanthinagar,
> > > > Bangalore-560027
> > > >
> > > > On Mon, Jun 6, 2011 at 1:50 PM, Vodafone Care <
> > > > vodafonecare.[protected]@vodafone.com
> > > > > wrote:
> > > >
> > > > > Dear Mr. Srinivas,
> > > > >
> > > > > Thank you for your email dated 04-Jun-2011 regarding [protected].
> > > > >
> > > > > We sincerely regret for the miss type in the previous mail.
> > > > >
> > > > > We kindly request you to find the bills enclosed with this mail for
> > > your
> > > > > reference where the bill is been charged.
> > > > >
> > > > > However we would like to inform you that a Credit of Rs.109/- will
> be
> > > > > processed towards Vodafone live rentals and kindly request you to
> > > provide
> > > > > the billing address where the refund cheque has to be couriered.
> > > > >
> > > > > In case you need further assistance, do call or email us, we will
> do
> > > our
> > > > > best to help you.
> > > > >
> > > > > Happy to help,
> > > > > Monica
> > > > > Vodafonecare
> > > > >
> > > > > Contact numbers
> > > > > For Enquiries : 111 or +91-[protected]
> > > > > For Complaints / Requests: 198 (toll free)
> > > > > Fax number : +[protected]
> > > > > E-mail : Vodafonecare.[protected]@vodafone.com
> > > > > Website : www.vodafone.in
> > > > >
> > > > > ---- Original Message ----
> > > > > From: shree.[protected]@gmail.com
> > > > > Sent: 04-Jun-2011 23:07:17
> > > > > To: vodafonecare.[protected]@vodafone.com
> > > > > Subject: Re: Debit of rs 120 on my credit card from VODAFONE ESSAR
> > > SOUTH
> > > > L
> > > > >
> > > > > Hello Monica,
> > > > >
> > > > > I have already told u that i have payed complete amount infact my
> > bill
> > > > date
> > > > > was on 12th Feb-2011 and 2 days i did not use my number since it
> was
> > > > under
> > > > > transformation and more over i have not used soooo much that u can
> > > charge
> > > > > 120 rs for 2 days
> > > > >
> > > > > Fine how dare u people to debit amount from my credit card with out
> > > > giving
> > > > > any instructions that to after so many days and more over no
> > intimation
> > > > and
> > > > > nothing its a fraud activity that has happened on my credit card
> > > > >
> > > > > and u r people have told me that the standard instructions will be
> > > > > deactivated one i make a cash payment and i made around 345 rs as
> my
> > > lase
> > > > > payment, and it was send that i will not be charged any thing and
> my
> > > bill
> > > > > will be stopped.
> > > > >
> > > > > IF I DONT GET BACK MY MONEY I WILL BE FORCED TO DO THE FOLLOWING
> > > > >
> > > > > 1) FILE A COMPLAINT FOR DEBITING THE AMOUNT WITH OUT ANY
> INTIMATION.
> > > > > 2) CHANGE THE NET WORK.
> > > > >
> > > > > Note : My number was not in post paid at the period mentioned above
> > > > > (12-Feb-2010 to 14-Feb-2010)
> > > > >
> > > > > Regards,
> > > > > Srinivas.H
> > > > >
> > > > > On Sat, Jun 4, 2011 at 2:46 PM, Vodafone Care <
> > > > > vodafonecare.[protected]@vodafone.com
> > > > > > wrote:
> > > > >
> > > > > > Dear Mr. Srinivas,
> > > > > >
> > > > > > Thank you for your email dated 03-June-2011 regarding [protected]
> > > > > >
> > > > > > We would like to inform you that the number canceled and the
> > billing
> > > > was
> > > > > > been stopped effective from 14-Feb-2010 and has been billed for
> the
> > > > > number
> > > > > > for the usage done effective from 12-Feb-2010 to 14-Feb-2010.
> Hence
> > > we
> > > > > > kindly request you to clear the outstanding amount of
> Rs.120.34/-.
> > > > > >
> > > > > > In case you need further assistance, do call or email us, we will
> > do
> > > > our
> > > > > > best to help you.
> > > > > >
> > > > > > Happy to help,
> > > > > > Monica
> > > > > > Vodafonecare
> > > > > >
> > > > > > Contact numbers
> > > > > > For Enquiries : 111 or +91-[protected]
> > > > > > For Complaints / Requests: 198 (toll free)
> > > > > > Fax number : +[protected]
> > > > > > E-mail :
> > > > > > Vodafonecare.[protected]@vodafone.com
> > > > > > Website : www.vodafone.in
> > > > > > ---- Original Message ----
> > > > > > From: shree.[protected]@gmail.com
> > > > > > Sent: 03-Jun-2011 7:13:45
> > > > > > To: vodafonecare.[protected]@vodafone.com
> > > > > > Subject: Debit of rs 120 on my credit card from VODAFONE ESSAR
> > SOUTH
> > > L
> > > > > >
> > > > > > Dear all,
> > > > > >
> > > > > > Kindly check with my statement where it show a debit of Rs.
> 120.34
> > > > > towards
> > > > > > VODAFONE ESSAR SOUTH L, i have not used my card on your site or
> on
> > > > store
> > > > > > then how the debit had taken place, Please explain in detail,
> > > > > >
> > > > > > Kindly check and credit back my money with in 4 days else need to
> > > > handle
> > > > > > it legralle.
> > > > > >
> > > > > > Note : I had given a instructions for payment with this card when
> > i
> > > > was
> > > > > > in
> > > > > > Vodafone Postpaid its been more that 6 months i have come back to
> > > > prepaid
> > > > > > and i had cleared all my outstanding amount before coming to
> > prepaid
> > > > > >
> > > > > > DO NOT SAY THAT IT WAS A OLD BILL PENDING OR AMOUNT WHICH WAS NOT
> > > > BILLED.
> > > > > >
> > > > > > Please do send me a acknowledgement stating that the standard
> > > > > instructions
> > > > > > has been cancelled.
> > > > > >
> > > > > > My Credit card num is 5239xxxxxxxx9008
> > > > > > My mobile number is [protected]
> > > > > >
> > > > > > Regards,
> > > > > > Srinivas.H
> > > > > >
> > > > >
> > > >
> > >
> >
>

i got call from [protected] and they told that i won rs.1000000 and for claiming the amount i have to pay RS 16000 on a/c no. [protected] the name of sashir kumar at SBI. i had paid the amount again i got call from no.[protected] and the told me to pay more amount Rs.159000.
Till RS 100000 i had paid them in a/c no [protected] of Rs 25000 the name of marjina khatun at SBI. again i paid of RS. 60000 A/c no.[protected] in name of mohamad ajir hussen. after that i get to know that the company if called fake and i called them that give my money back they are not giving.

pls help me i know i have done a big mistake but now i am help less pls help me.
pls pls contact me and do need full.

contact me:
rajender pal singh
[protected]

Dear Sir,

My Vodafone number is [protected].

Two months back i purchased a USB STICK of VODAFONE & from day one i'm having problems regarding the speed of the connection.

Many a times i called customer care,they said that their executive will visit my home and my complaint will be resolved within 48 or 72 hrs.
But no action has been taken till now.

Speed of this stick is so slow that if you click on Internet Explorer it's HOMEPAGE i.e. GOOGLE takes
4 to 5 minutes in loading.!!

Sir How much slow a connection can be.??

This seems total waste of money to me. I'm not at all satisfied with the services they provided me.You can access
internet at a faster speed with your MOBILE instead of a VODAFONE USB
STICK.!!

When i didn't recieved a positive response from the customer care,I E-mailed my Problem to VODAFONE.

I forwarded my complaints to vodafonecare.[protected]@vodafone.com.

Even they didn't responded properly they said-

"that speed o[censored]SB stick is an average variable and It
depends on the number of persons using the connection at a particular
time at a particular area. The speed gets shared between the number of
connections being used in a particular area"

Against this statement if i compare their services with other
service providers like Reliance, Airtel, Tata. They also have the same
conditions as Vodafone's and still their services are MUCH better in
comparison to VODAFONE.!!

How is it possible.??

I requested them to take some action but everytime i recieved the same response.

I suffered alot & now i'm fed up of requesting again and again & i want JUSTICE.

Please take some action regarding this.

Thanks & Regards,

Neeraj Punia.

Dear Team,

I am a corporate customer of Vodafone my Mob no is [protected].

Would like to tell you that your service & CC team is pathetic to the worse. Would urge you to go through the below mention matter-



I am having 1 more connection ([protected]) under the corporate umbrella of Kotak.

This connection I have taken just for a normal use but later I decided to convert to prepaid.

Hence on 11th July to your Goregaon Vodafone store & submitted all docs as well as I paid the unbilled amount & as instructed by your guy Mousin have taken sim & recharge vouchers.

The guy told me prepaid no will get activated by 4 hrs.

On 11th july in evening I again called your CC to know the reasons as service not activated the CC guy named Narayan took the call & confirmed that the store guy was wrong & the connection will get activate within 48hrs, while asking he also confirmed that no rentals will be charged during the delay in activation.

On 13th july evening I again called your CC & asked the reasons this time a person named Waquar took the call & confirmed that the connection will get activated by 24 hrs & while asking about rentals now he said that earlier guy was wrong & rentals will be charged but while I insist for a complain no he was not ready to provide any SR no. later he gave me a complain no[protected]which I later verified as fake).

On 14th july I again called CC to know the reasons this time a lady named Swati took the call & confirmed that it’s a fault of Vodafone store & as some updations are pending form their side hence its delayed again she confirmed the connection will get activated in 24hrs & this time on her own she gave me a complain no- [protected] . Post that I received a sms also “that my logged call will be reverted within 24hrs & I will get a call.

On 15th July as the issue was not solved I again called CC this time the guy said he is helpless & cannot do anything presently & no floor supervisor is their to solve the issue hence to call tomorrow.

On 16th July again in morning I called CC again this a person named Atif picked & gave a new reason for non activation of prepaid as “I have to send a mail to corporate care & I have to describe the reasons for conversion”. While a asked the call to transfer to his supervisor initially he said there is no supervisor available later he said his supervisor is busy on another call, I asked him to put me on hold n to transfer the call to his senior but he didn’t did that & later he put me on hold for a hour & I was forced to disconnect the line.

On 16th july I again called CC call took by Upendra I again the asked the reason for non activation but the guy was not able to give me any reasons for he was just wanted to get rid of the query & hence he transferred the call to prepaid division, prepaid guy transferred the call to retention division & later disconnected by them.

On 16th july I again called CC for the revert this a lady named Dimple picked the call n reverted as it’s a fault of Vodafone store hence I have to visit the store later she also said the my current bill is unpaid hence she will not be able to do anything & asked me have a talk with prepaid section guy, then a guy took phone named Dilesh again said that my connection will be activated by eod.



Now in this entire 5 days exercise I am still not able to understand why the prepaid connection is still not activated & what is my fault & why all yours guys are giving wrong statements to customers so as they are providing fake complain nos. I hope you guys have a recorded line for all conversations pls do listen to them & revert me for this.

Since last 5 days I had wasted more than 5 hrs of mine with you guys to hear false statements, wrong commitments & blames to your internal departments.

Now failing to get any revert from your side I am sending a mail to you team as well as I am escalating the same to your seniors & concern departments.



If your so called CCare or C service has bit of sense left then do the conversion else pls disconnect the connection & return the money which has been charged to me for this.




Rgds

Amitava Das

[protected]

This is a complaint to vodafone regarding your 3G services.i have got a call saying that my bill which is due on 18 of july is 15000 when the credit limit itself is 3500.I hav used the 3G USB stick just for surfing and for downloading a single movie.and i am highly disturbed by call stating d above amount when my plan is justfor 650 in which i get 1GB free.how can the bill cross the credit limit in the first place?
Please check into your services that are provided by you or else i will hav to take a further action.

hello sir,

This is my vodafone([protected]) postpaid number. i have received lots of flash messages to my mobile. I have not subscribed to this service. But i was billed a sum of 2022 Rs. I have no idea what to do. when i called the customer care,they told me that it was their deafult service and you must pay for it i[censored] used it.

Please make any solution to this problem. i am fed up calling to them. i am supposed to pay for this sum.

Please do make any actions regarding this.

Thank You in advance...