| Address: Mumbai City, Maharashtra |
REMINDER - Nothing has been done so far.
Saifuddin Contractor
----- Forwarded Message -----
From: SAIFUDDIN CONTRACTOR <[protected]@yahoo.com>
To: "zillah.[protected]@vodafone.com" <zillah.[protected]@vodafone.com>
Sent: Wednesday, 20 July 2011 6:18 PM
Subject: Fw: Vodafone TV settings
Attn: Mr. Saumitra Sabnis: Today I received an sms from Vodafone TV as under:
'Hello. You are currently active on "STARP:PLUS - at Rs. 10 weekly" TV service. Your weekly subscription of Rs. 10 will be charged on the 24th July-11.
However, as you know I am still unable to access it with same error 'check APN settings'.
So far there is no response from your tech. team.
Saifuddin Contractor
----- Forwarded Message -----
>From: SAIFUDDIN CONTRACTOR <[protected]@yahoo.com>
>To: Zillah V (MUM-NE) <Zillah.[protected]@vodafone.com>
>Sent: Tuesday, 19 July 2011 4:30 PM
>Subject: Re: Vodafone TV settings
>
>
>Thanks Mr. Sabnis - Trust your tech. team shall resolve the problem.
>Just for your info my Cell is LG T325 (this model was introduced about six months back) IMEI: [protected] .
>
>Rgds Saifuddin Contractor
>
>
>
>
>
>
>
>>________________________________
>>From: Zillah V (MUM-NE) <Zillah.[protected]@vodafone.com>
>>To: "'[protected]@YAHOO.COM'" <[protected]@YAHOO.COM>
>>Sent: Tuesday, 19 July 2011 12:40 PM
>>Subject: Vodafone TV settings
>>
>>
>>
>>
>>
>>Dear Mr. Contractor,
>>
>>Thank you for your email dated 17/07/11, regarding Vodafone mobile
number [protected].
>>
>>Mr. Contractor, further to our discussion today we wish to inform you that we have forwarded your query for unable to use Vodafone TV to our technical team and you will receive a revert within 48 hrs
>>
>>Happy to help,
>>
>>Saumitra Sabnis
>>On behalf of Zillah V
>>Vodafone Care
>>Contact numbers
>>For Enquiries : 111 or +91-[protected]
>>For Complaints / Requests : 198 (toll free)
>>Fax
number
: +[protected]
>>E-mail : vodafonecare.[protected]@vodafone.com
>>Website : www.vodafone.in
>>
>>From: SAIFUDDIN
CONTRACTOR[SMTP:[protected]@YAHOO.COM]
>>Sent: Sunday,
July 17, 2011 11:56:25 AM
>>To: Zillah
V (MUM-NE)
>>Subject: Vodafone
TV settings
>>Auto forwarded by a Rule
>>
>>Re: Cell [protected]
>>
>>Dear Zillah - I went to your Hypercity Malad Gallery at around 11.15
am today for TV settings. Mr. Aatish was good enough to attend to me.
>>I subscribed to your tv service and received an sms to retrieve
the following settings: received an sms to retrieve
>>
>>http://10.11.233.100.8080./APTV3.0_OTA
>>
>>However, when I try to acces the TV I get a msg. to check APN
settings?
>>
>>Will you pls therefore be good enough to resolve this earliest.
>>
>>
>>Saifuddin Contractor
>>Galaxy Heights B 1205,
>>Link Road, Goregaon West, Mumbai
4000104
Dear Mr. Saumitra,
Thank you for replying my mail. First of all, I am sorry as you were unable to contact me on my vodafone no, I am not using this no as to prevent me from further deduction of the talk value due to faulty start of GPRS service and I am not going to charge any topup on this number till this problem gets resolved. I have given you my airtel no, you could contact me on this no.
Secondly as per your suggestion that the settings for these applications are pre-defined on the handset by the manufacturer, I want to mention this fact for your notice that after this incidence, I tried several times to start the GPRS service on my Airtel sim after deleting the airtel settings but it didn't start and I can demonstrate this to you too. And before that incidence of talk time deduction as I mentioned in my mail, several times by mistake I tried to start the GPRS service without removing the vodafone sim card on airtel settings but it didn't initiate.
I want to mention you that my handset (Asus P 527 windows mobile) has no applications which auto refresh /update by connecting through the WAP gateway (Wireless Application Protocol) i.e. VL/VMC as proved by the incidences given in the para 2 of this mail.
Therefore, pl try to check these details and you can check the description of the handset i.e. Asus P 527 at your end also.
In anticipation of your positive response, thanking you,
with thanks and regards,
Neeraj Srivastava
Airtel No [protected]
________________________________________
From: Nodal.[protected]@vodafone.com
To: [protected]@HOTMAIL.COM
Date: Mon, 25 Jul 2011 16:36:12 +0530
Subject: [protected]
Dear Mr. Srivastava, .
Thank you for your email dated 21/07/11, regarding Vodafone mobile number [protected].
We tried to get in touch with you on your Vodafone mobile number but were unable to do so.
We wish to inform you that GPRS is a default service. If the settings are saved or are predefined in your handset by the manufacturer, you will be able to use Vodafone live (VL) service/Vodafone mobile connect and will be charged 10 paisa / 10 KB.
Also, if your handset has applications which auto refresh /update by connecting through the WAP gateway (Wireless Application Protocol) i.e. VL/VMC, you will be charged accordingly. Here again, the settings for these applications are pre-defined on the handset by the manufacturer.
We request you to kindly remove the application or modify the auto updation in your handset to avoid any further charges. Please refer to your handset manual or check with the service Centre of the handset provider.
Mr. Srivastava, we wish to inform you that Vodafone live 99 offer was activated on 29/05/11 and free 2GB was utilized on 24/06/11 and usage done post 24/06/11 has been charged as 10p/10kb we confirm that the total charges levied for Vodafone live/Vodafone mobile connect usage, are indeed accurate. Hence, we are unable to reverse any GPRS Usage charges.
We wish to inform you that you can certainly avail the Itemized bill facility by sending sms as BILL <space> month to 144 Rs.49 applicable to validate the charges.
Happy to help,
Saumitra Sabnis
On behalf of Nodal Officer
Vodafone Care
Contact numbers
For Enquiries : 111 or +91-[protected]
For Complaints / Requests : 198 (toll free)
Fax number : +[protected]
E-mail : vodafonecare.[protected]@vodafone.com / corporate.[protected]@vodafone.com
Website : www.vodafone.in
Vodafone — Deduction of talktime without GPRS settings
Yesterday on July 26th 2011, evening I received a call from Vodafone, in which, Mr Saumitra told me that the company can’t reverse the talk time which was cut without GPRS settings, the complaint, which I made in the below mails. Their point of view according to Mr Saumitra is that as I have used internet, the amount can’t be reversed. Their logic is that it can’t happen without settings. I was also under this impression till this incidence. Atleast they have accepted that this is not the handset problem, which, I was trying to tell them. But this incidence has already happened and I want to again state the fact that at that time there were no Vodafone settings on the handset. The stubborn behaviour of the company can’t solve the problem; they need to investigate into the matter as there can be some technical or manual problem at their end.I am not satisfied with their response and demand more action from them and I appeal consumer forum to take heed in to the matter.
Thanks and regard,
Original MessageDear Sir,
my complaint is regarding GPRS service of Vodafone. I was using Rs 99 monthly GPRS plan of vodafone till last month. But as I had to visit outside the Mumbai last month, I took Airtel GPRS monthly plan on my Airtel number because Airtel's service is available on roaming also and vodafone service is not available on roaming as told by their customer care deptt and they charge according to per KB usage. I was using both the sim cards alternatively on a single handset (Asus P527 Windows mobile) by changing the vodafone sim with Airtel sim when to use the GPRS. For safety purpose I deleted Vodafone settings (Access point :- portalnmps) and done permanent settings of Airtel (Access point :- airtelgprs.com) on my handset. But on 20th July 2011 night, by mistake I connected my mobile to my computer without changing my vodafone sim card and service started. Within 1 hr, all of my balance, which was around Rs 180 eroded and my balance came to Rs -4 and service terminated. Then I realised that I was using service on Vodafone. My complaint is that with the settings of Airtel how could my Vodafone internet service start with wrong settings or no settings. It was something, which never happened with my handset. This is some system related problem at Vodafone's end. I made several complaints with their customer care no 111 and 198 but they always said that their system is not working or slow and transferred my call to technical department and disconnected it every time. Then I personally went to Kharghar Vodafone gallery on July 21st evening but they suggested me to go to Vashi gallery as they don’t have the facility to check the problem at their end. My question is that why should I roam from here and there leaving my all other works. At least they should have lodged my complaint but they denied even for that. For their mistakes why should I suffer? Plz make arrangements for refund of my talk time, that is my only demand. Thanking you
With regards,
Neeraj Srivastava Phone No [protected] (Prepaid Vodafone), [protected] (Airtel),
[protected]@hotmail.com
i had been using this vodafone for since 5 months took in hyderabad, i had taken this sim just because of its good internet speed, n yeah it was working very nice, after that i shifted to orissa, i was using the same hyd sim here, and the sim was working gr8, , but few days before ie. on 11th august 2011 my sim stopped to connect, inspite of having all the gprs settings required for the connection, i had been calling the customer care executives around several time, n i had wasted around 200 to 300 bucks for talking to the customer care guys, n so far i've not got any solution for this, , plz plz plz help me out, coz its very urgent and right now we don't have any nearest vodafone care here, to take the help from them, my handset model is NOKIA-5130 and my phone number is +91-[protected], while using the phone browser, the error it is showing is "PACKET DATA CONNECTION NOT AVAILABLE" and while connecting to my laptop, the error it is showing is like "FAILED TO ESTABLISH A NETWORK CONNECTION", n my email is n.[protected]@gmail.com, i'll be waiting for the solution..
- N.SRINIVASULU RAO