Vodafone India Complaints & Reviews

I hve neither asked for any ring tone installation nor selected any song tobe installed, but to my utter dismay a msg appeared on my mobile stating about successful installation of ringtone and deduction of Rs.30/- on that count. My vodafone Mobile No. is [protected]. The entire episode is unbusinesslike against the the interest of a customer/consumer. ALL THAT I WANT IS IMMEDIATE DELETION OF THIS UNSOLICITED RINGTONE AND CREDITING BACK THE AMOUNT ARBITRARILY DEDUCTED. Can I expect an immediate favourable action pl?

ir,
i am a small retailer in my village. my name shibu, my add. is jayaelectronics, v.m road, mannarkkad(po), palakkad dt. kerala
my problem is i will applay a new flexi sim for selling Essy recharge cupons, agent(mannarkkad )tell flexi sim is now not available
give photos and id copy for applay sim conection . then i give all documents in january last 2008, they tell if sim is redy
call u later then i come back, next month i will enquiry my sim condition they tell not come pls come leater. then i will go back
again next month(march) same i will ask they . thy tell not come pls come later... againe same proccess continue april and now may
no response represtitive tell ask office, officer tell not come the flexi sim is verry tight so not give on demand,
but when i applay new sim january after in my area there two new shope open same recharge cupon and flexi they get the
vodafone flexi sim.

sir, u will enquire my shope last 10 year most popular electronics sales and service center in v.m road
now my shope availabele all type recharge cupons and flexi in last two year (vodafone flexi is not avialable) i am a OXIGEN
Retailer i will sell vodaphone coupons through oxigen but the flexi is not availabele. if flexi sim is get
i can improve my bussiness more(sim activation now do another retailer flexi sim) . so kindly attention in my problem

best regards

shibu m,

respected sir, i am a vodafone postpaid customer since it was bpl in maharashtra. i had number [protected] for about ten years. later on in opted for post paid services and under cug plan i went with my friends under banner of mariyam developers limited.
i was billed properly for about a year but in february 2008 i planned to discontinue my [protected] number and opted for new vodafone postpaid [protected]. for the same i submitted discontinuation form on 24th of feb 2008 and thereafter started my new above said number.
even after this after stopping to use the [protected] number every month a bill is generated and an outstanding of 904 rs is shown. when i visited the vodafone store at sadar the employee who had accepted my form said that she was unable to trace my form and to fill a new form which i did today 26th of may 2008.
she accepted that it was her mistake but asked me to settle the same by paying atleast some amount to the company.
is this the happy to help policy of vodafone.

I would like to submit the following:

1)that I had lifetime subscription of hutch (now vodafone) services for
the number [protected] for which 'I had submitted the forms with
photograph and all the formalities thereof;
2) that I could not use the phone since it broke down and I carried on
using the other phone I had;
3) that on buying a new phone I got the old sim card put in the other
mobile to use and since the sim was blocked I called the helpline only
to be told by one Ms. Kulvinder that the number is now being used by
someone else to whom the same number has been alloted;
4) that this amount to unethical practice by hutch (vodafone) of
disconnecting without informing (since all contact details were availble
with you) even if the phone was not in use for some time. I assure that
in case I am not given an alternative number in case the earlier number
can not be restored I will knock at the door of law through consumer
court! Or else I be told as to how much recharge or other formalities I have to fulfill to activate my number.

An early reply is solicited.

K.K. Nagrath
1100 UF Apartments
Plot 9, Sector 6
Dwarka

Hi my cell no is. [protected]. I am using Sagem my 101x mobile handset. This handset bought with hutch sim. Always when my screen of the phone idle, there always shows some alerts ads. If you will try to comeback on homescreen by mistake if call button press. The given service will automatically activated. means so many times when i was tryied to remove this such ads from my screen. it was directly in single button, and the amount was deducted from your balance. Its totally cheating. i hate this service. I want refund of my money that was deducted from my balance account.And one more thing when such Cricket alert was activated on my cell, i has not sufficient balance too. but it was activated in single button press without asking confirmation. plz solve my query and give me the refund.

Dear Sirs,

I a vodafone customer for the last 6 years having mobile no. [protected] at Kolkata. Thanks for providing facility of Call Divert facility through which we can trqansfer call of our mobile to any other no. (other mobile or office or residential landline). But what happened, A couple of days earlier somebody not known to me used this call divert facility in my mobile either knowingly or unknowingly to my mobile. The calls received on behalf of that xyz user is in oriya language and they do not understand Bengali, Hindi or English. I am feeling disturbed too much. I contacted last Friday i.e. 23-5-08 to helpline of Vodafone at Kolkata to stop call diversion in my mobile. They clearly said it is not possible and did nothing. I thins as a consumer I have the right not to receive any diverted calls of any 3rd party. Remember, I have not given my number to that fellow but I was forced to receive diverted calls and getting disturbed.

Hope you will kindly look into the matter and help all the consumers in India not to receive any diverted calls o[censored]nknown 3rd party.

Thanking you,

Yours sincerely,

Arunava Das
Mobile No. [protected]
168/2, South Sinthee Road, Kolkata - 700050

Sir,
i am subrata paul. vodafone retailer has misguide me. i have nokia 1110 handset and bundil offer Vodafone sim card. i have recharge Rs =148 on 23 rd may in 2008 and my sim card did not accept this offer. i did not also get offer 1500 min free. i[censored] kindly get back my ballence it would be thankful.

my mobile no: [protected]

Hello,
I have taken Talk plan 299 with addition of talk vodafone @ rs 0.30p and i was told in that plan that i will charged Rs 0.60p on my call and they said 500 calls free.

but when i received my bill i found that i have been charged as normal rs.0.60 p.. and i was fooled by the company by giving me normal plan in the name of talk

after paying Rs 299for this plan i am not getting any other benefit also my phone no. is [protected]

Hi,

I'm not a customer of Vodafone as my Mobile Phone service provider, however since the last 2-3 days i'm getting a call from one Mr Suresh Babu (who claims to be a Collection Officer with Vodafone) and wants me to pay a pending mobile phone bill of Ms Chandrali (just an acquaintance of mine) to the tune of 26, 000 INR.

I have tried to explain to Mr Suresh that i'm no way related to her bill payment, but this has fallen into deaf ears. Mr Suresh has been very abusive on the calls to me and in addressing Chandrali. He tends to be threatening as well with dire consequences.

He calls me from a number[protected]/ [protected] and claims to be working from the Vodafone office in Diary Circle (opp. Jyoti Nivas College) in Bangalore, Karnataka India.

I'm not used to and habituated to such kind of vulgarity and the same is taking a toll on me mentally.

I'm looking forward to some help from someone or some organisation who can save me from such further harrassment(s) and mental torture.

Thanks,

Palas Panja

Dear sir,

My mobile no. is [protected] ( prpaid with Vodaphone). I asked vodafone on 12th may 2008 sent to massge recharged my mobile with a voucher of Rs.278/ with Rs.50 talktaime one year incoming velidity mobile to mobile one year charge of 50 paice but company not vailid the mobile to mobile 50 paice so Reqvest in mobile to mobile Rs.50 paice Scheme.
With kind regards,

Girish Patel (Gujrat)
India

hi

I am Ramanaiah, working for zensar technologies, and this is my mobile number [protected]. Am facing the cross connection problem. if i want to call one person(outgoing calls only), i need to call that number near 20 to 30 times, then only i can reach the exact person, mean while the vodafone people charging for cross connection i.e 20 to 30 dialled numbers.

Am facing this problem since 2 and half month, on the starting day itself I informed the problem to them and i requested to them for deducting the amount for those calls in my bill.

But the vodafone people are not listening my words. Can you please take a action regarding this.

If you want any further details call me in this.

[protected].

I had taken a new postpaid connection on 11th May 2008 at the SION vodafone centre. I had submitted all relevant documents that included (My Driving licence, one photograph, the application form, add on request, credit card photo copy with which I made payment, No objection certificate of my husband (shanmugam, who is currently vodafone customer) to receive my bills at his residence address, My husband's Driving Licence.

I had also posted request to raise the credit limit from 500 to 2500 for which I was asked to submit my mobile bill copy of my earlier connection at Hyderabad for which I had credit limit of 7000. I had promptly done so.

vodafone customer service came in for verification and after which my credit limit was raised to 2500.

In the meanwhile to receive uninterrupted connection service I had made a prepayment of Rs. 1000.

However, vodafone had actually barred my outgoing calls all of a sudden on 19th May without any prior Warning.

When enquired with customer service (111) about this action, I was informed that the action was due to the fact that I had not submitted any of the ID proof or such other documents.

My husband immediately contacted the SION centre and realised that the Backoffice of SION vodafone centre had lost all the documents along with the application and that I have to re submit all the documents along with the application. The SION centre also promised that the outgoing calls shall be activated in two hours.

However, the outgoing calls were never activated. when I called customer care on 21st May (111) the next day, I was told they will activate outgoing in 2 hours. I had requested them that even if it was the problem of vodafone for having lost the documents, the customers should not be penalised or troubled.
They should have called and informed me about the problem.
They should have atleast sent me an SMS
They should have given me time till a weekend for the customer to act on it.

All the above was never done.

Its more than 36 hours and they have still not activated my outgoing calls.

And now they have stopped my incoming calls as well.

This is a very strict mis representation of service.

Vodafone is certainly not happy to help when they are actually in trouble.

I guess they would soon realise that all customers do not just bear their irresponsible acts.

Dear Sir,

I m Davinder Pal I am starting with vodaphone connection services as a prepaid Customer last 4 years. One day one vodaphone sale executive call me and introduse with vodaphone postpaid Connection and tell me also u don't worry sir u can do in future i[censored] want postpaid to switch prepaid. But I m many time try with vodaphone shoppee they tell me u can't do postpaid to prepaid my number is [protected] i have many problem with postpaid connection because all months my bill is 800 to 1000 please switch off my connection postpaid to prepaid otherwise I m change my connection vodaphone to others.

Thanks

Sir,

I, Atanu Das, holding mobile number [protected]. I recharged Rs 31/- for making rhe STD calls of Rs 1/- on 17-05-08 on 10:15PM. And immediately I got the message from Vodafone stating that your account has been refilled successfully.

But till evening 21-05-08, 7:00PM, whatever the STD calls I have
done, your company has charge each STD call Rs 2.65/- each. I have made several calls to customar care division. And the executives had given different reply from company end. somebody told - whatever they have charged extra after refilling that will be
reimbursed. somebody told - no reimbursement is possible. somebody told - not to make any call till the activation. I got the message refilled succeesfully, but customer care personnels telling me that activation has not been made. What is this? After activation what next? "Your activation done, but your service has not been started?" - like this or anything else?

Now I want to know - Is it a service of a company like Vodafone? The company has offered the above said scheme.I being a consumer of that company has taken that offer. Now the service has not been activated.
Is it my fault? I have paid less? So, why I will be suffered? The Company has been charged extra Rs 1.65/- in each call of arounds 85 calls.
So, I request you to take the immediate action about this matter.
Expectiong your immediate your response.

Thanking you,

Yours truly,

Atanu Das

Contact :[protected]

Hello Sir/Madam :

I was the subscriber of VodaFone no.- [protected]. In the month of Nov 2007 i lost my cell phone in bangalore & i called the customer care department and i asked them to stop the connection. After that the executive asked me that would you like to continue with the same no. Because i was relocated in bangalore so i requested to close my account. He suggested me to surrender the SIM in VodaFone store, when i went there they told me " because this number belongs to UP East you can not surrender in Karnataka. So i again called the VodaFone executive and describe my problem, they told me to make the payment and not to re issue a new SIM, so i asked to give the round off amount which i supposed to pay, The executive told me the out standing of Rs. 934.00/-, which i paid on 4 Nov 2007 in bangalore TIN NO. : [protected]. After that VodaFone people doesn't upgrade their data & they are continuously increasing my bill every month & collection executives are keep coming to my home address. And they disturb my parents by calling at night 9 pm - 10 pm. From my end i have finished all formalities even i went to bangalore's VodaFone store also but they said they can't help on it because this connection belongs to U.P. East. I dropper a mail to VodaFone [ vodafonecare.[protected]@vodafone.com ] but i haven't got any response from their side. This is a serious issue because they are giving a mental torture to my parents.

Vodafone should start a new advertising campaign "Happy to Harass". My mother was harassed by Vodafone recovery agent with all possible foul language and threatened her of dire consequences if the bill was not paid. Get this, there is a bill dispute on my sisters mobile and vodafone is trying to recover the same and they threaten my mother for recovery of my sister's bill. The method employed by Vodafone to recover this outstanding amount(around Rs. 2500).

1) Hire a Goon with a filthy vocabulary, who can threaten customer with dire consequences.
2) Take all the frequently called numbers from the mobile bill.
3) Give these numbers to the hired GOON.
4) Harass the unsuspecting mothers or friends, whomever the frequently called numbers belong to.

I suggest, that for the "Happy to Harass" campaign, Vodafone can use the GOON instead of the PUG.

Vodafone may have fancy adverting campaigns, but they are "Happy to Harass" as well.

Hi this is srikrishna allahari and I am a postpaid customer of vodafone with mobile # [protected]. I have been subscribed for STD promo pack for which STD calls can be made at a discounted rate of 1 rupee as against 2.40 per minute. This service has been activated on 4th Feb 2008.
On may 7th I requested for deactivation of this promotional pack by contacting the vodafone customer care and i have requested for activation of discounted STD tariff of Re 1.30 per min which is in effect from 8th may.

My billing cycle is from 17th to 16th. so till 7th may all STD calls should be charged at Re 1
but to my astonishment all these are charged at 2.40 per min with out any discount.

When i contacted the customer care the reason they mentioned was promotional packs/discounted std packs can not be activated or deactivated in the middle of the month if done so will not be availing any discounts, which was not communicated while at the time of deactivation of this promotional pack nor has been mentioned anywhere on their public site http://www.vodafone.in

This has not been communicated by the customer care person and when i call for enquiring about it they pretend to say that it has been communicated to me which was clearly not.

This clearly come into the hidden charges and such things need to me mentioned clearly by the customer care persons or should be publicly available on the website.

This is just a case of cheating its customers.

Series of Events

31st Jan 2008-Post paid connection got activated
4th Feb 2008-Activation of STD promotional pack
17th Feb 2008-First Bill got generated and STD promo charges of Rs 22.65 have been charged for the duration (4th feb to 17 feb)

7th May 2008-Deactivated STD promo pack
8th may 2008-Activated Discounted STD @ Rs 1.30 per min

17th may 2008-4th bill got generated.
STD promo pack charges of Rs 37.80 have been charged for the duration (17th feb to 7th May)

Calls made till 7th of may are charged at Rs 2.40 per min as against discounted 1 rupee.
and calls made from 8th may to 17th may are charged at Rs 1.30 as per subscription

Please advice as to how this could be handled. I am thinking of approaching consumer forum as its an unfair trade practice

hi,

this is shailendra kumar, i want to change my post paid connection into pre paid, first tell me i purchase this SIM 6-7 month ago Executive told me that ur SIm will be Expire after 6 month ..so i want to know if i will chage my connection than SIM will be Blocked or not.

i am waiting for Quick response from your side.

Regards,
Shailendra kumar

dear sir,
i suresh kumar, customer o[censored] r service.my no.is[protected].i doesnt require vodafone live, so kndly mail me how to deactivate it.
i hope u will consider my mail as soon as possible.





yours sincerely
g.suresh kumar

RESPECTED SIR /MADEM
MYSELF RAVINDRA SINGH MEHTA
NO-[protected]
MY COMLAINT IS THAT TODAY 19TH MAY 2008 AT 10.00 AM .I HAVE LOST MY PHONE AND SIM CARD NO-[protected].
SO THIS IS A REQUEST TO YOU THAT PLEASE BLOCK THE ABOVE NUMBER EARLIER.
I HAVE ALREADY COMPLAINT WITH YOUR COSTUMER CARE EXECUTIVE AND HE IS SAYING THAT YOUR IDENTIFICATION IS NOT MATCHING WITH OUR RECORD.
SIR THIS IS A REQUEST TO YOU THAT PLEASE AGAIN CHECK THE STATUS AND HELP ME EARLIER.

YOUR SINCERELY
RAVINDRA SINGH MEHTA
[protected]
A-120.TIGRI COLONY DR.AMBEDKAR NAGAR SEC-1 NEW DELHI-110062.