[Resolved]  Vodafone — call barring

I hold hutch now vodafone for past 6 yrs. All was fine last month Nov 2009, while i was travelling to Mumbai for a month long trip, my calls were suddenly barred both incoming and outgoing. What happened was i received a call saying i need to submit my ID proof as per TRAI mandate, i categorically told the lady on the other side that once i returned to delhi i will submit whatever is required. She said "ok" and hung up. After 2 hours i receive a sms with warning that i should submit the docs and in another hour my calls were barred.

I called up Customer care, after 30 mins of conversation the gentleman on the other side tells me that the his is only verification dept and he cannot do any thing. I called on [protected], as 111 from my phone wont work as i was on roaming service. He gave me all options like request your friend, your family etc.
Even email to helpdesk was of no use, i had to haplessly after a week submit the ID proof and get the service activated.
-I did asked them about the Docs, IDs, photos i had submitted while subscribing for the service in 2003 and in reponse they had a dirty smile on their face and TRAI mandate excuse.
What can i catch hold of this people??

very slow work

useless work by customercare