[Resolved]  Vodafone — Vodafone refuse to provide 2g on vodafone nokia asha 202 offer

Address:

Chennai, Tamil Nadu

I am esakki selvam mobile : [protected]

I bought a new mobile nokia asha 202 on 05/05/2012 where i was adviced at mobile shop it contains a offer with vodafone,

For 100mb / per month for 6 months of 2g usuage.

And when i put my sim i got sms at 05/05/2012 @ 10:32:45 pm from vodafone stating that,

Hi, welcome to vodafone nokia asha 202 offer, enjoy 100 mb free usuage/month for 6 months.

Your offer will be active in 24 hrs. Refer t&c on www.vodafone.in".

Still now the service is not activated,

I called up customer care, their representative said on may 8, service will be active in 24 hrs, since three days

Passed i am escalting this issue to higher officals.

Then i called again customer care, they said on may 9, service will be active in 24 hrs,

Ince the escaltation issue is there within higher officals, the plan will be activte within 24 hrs.

Then again i called up customer care people (Miss banu) on may 10, replied that plan is deactivated before 1 month itself,

If so how you get sms from vodafone that serivce will be active, she asked me.. I said i have sms.

Then again i called up customer care people (Banu-another customer care representative) on may 10, replied that plan is deactivated

Before 1 month itself,

If so how you get sms from vodafone that serivce will be active, she asked me.. I said i have sms.

I asked this girl, if that is the case means how come vodafone can send a sms as mentioned above on 05/05/2012?

Please help in this issue where vodafone is cheating me to provide the serivce of 2g monthly 100mb usuage.

I already logged this complaint on 10 may 2012, still now no updates and action is performed.

Thanks and regards

Esakki selvam.