Vodafone India Complaints & Reviews

Hutch — To ban the promotional calls

Dear Sir, i am a doctor my number is [protected] i will be working on patients and every now and then i get promotional calls which is very much disturbing. some times i will have to remove my gloves, wash my hands to receive this stupid call, leaving the patient in bleeding condition. i am trying to reach ur customer care since so many days but the executives are always busy. it was not like this earlier when it was hutch at least we were able to speak to the executives.

one more thing the vodafone logo in my moblie has cum with a white background which is not at all gud. please remove that background.

Vodafone Essar — Promotional calls and messages

The requests to register my number in DND list were registered on 26/10/09, 05/11/09 and 10/11/09 by vodafone call center . . . . . First message was also sent to activate DND on 25/10/09. But still i am recieving unwanted promotional calls as well as messages daily. Vodafone promises to activate DND within 72 hours. But i didn't get relief so far. . . I can't change my cell number. . When i send message to START DND, it shows already activated. Can't court/govt look into the matter as i have all the recordings and proof.

Vodafone — activation of other services without prior information/request

Additional services like MCI alerts and Music station service was activated on my mobile Number, with out my consent. The Music station service was activated on my mobile no. without my consent on 10th november 2009, then after sending the message for deactivating the service on 14 th november the service did not deactivated, and it continued in the next week also to charge Rs. 12 , finally I went to vodafone store in mohali, on 21st nov 2009 and I got this service deactivated, for which I spent my whole day. then today on 23rd november again the service called MCI alerts has been activated on my mobile no. despite of my denial for this service when I was asked for it by the vodafone representative through a phone call at 5 PM. What I felt by talking to the vodafone representative today is that they are trying to force me to take this service. I called to customer care today after this problem, and I have been told by the customer care represntative to call tomorrow. I am getting disturbed in my daily activities due to these problems and at the same time I am suffering the financial loss for which I am not responsible. I wish to get justice in this regard

Vodafone tends to do such things. You should file a major complaint on them in their registers and consumer court as well. When vodafone doesnt reply give a written complaint after 2 - 3 days itself. and also tell them about the customer court complaint.

Vodafone Essar — No service

Dear Sir/Madam,

I am Bhavin Rajyaguru from Kandla Logistics Pvt. Ltd.

I have my new office at 903, Aalap - B, Limda Chowk. we have no network of Vodafone from three month and also i have given reminder to authorised person for many times, But no revert from them.

So i need help regarding this matter.

Awaiting for positive response.

Thanks & Regards,
Bhavin Rajyaguru.
Cell: +91.[protected]
Email: [protected]@kandlalogistics.com
Website: www.Kandlalogitstics.com

Vodafone — Poor Service - slow work

Poor service in Vodafone Store Shop No.1, Rajashree Plaza Opposite Shreyas Cinema LBS Road.

Bad experience from this store. They are handling customers very slowly.(Long queue/employers were not on desk) Overall Work - is very slow/poor.

Hi Team,

My name is Ranjit Warrier and my number is [protected].

I do not have the request number because when i call (198) today 10 mins back i have been told by a representative name "Gangadhar" that there is no reference numbt for this. But I wish I would have received the a request number.

I am using Vodafone from almost 7 years. I have been waiting for 3G service from March 2011, Its very unfortunate that whenever I call the customer service (198 or 111) I will get a response from the person that "it will be launched in another one weeks time" (if its month end) or "It will be launched defenietly in the first week of next month" (if its begining of the month). They also told that there is some technical issues because of which they are not able to launch 3G service. I cant understand that howcome only vodafone bangalore has this issue where all the other service providers like airtel, docomo, aircel have the 3G service.

I am very disappointed with this and would like to know whether Vodafone will be coming with 3G service or not. If not then i can switch to any other service provider who have the better service and who keep the word unless like Vodafone.

I am sorry to say that I AM NOT HAPPY WITH SERVICE PROVIDED BY VODAFONE. YOU GUYS NEVER KEEP UP THE WORD. Once I have been promised that I will be getting a call for a particular issue but till today I have not received any call regarding that issue which is almost 2 years back.

Regards,

Ranjit
[protected]

I totally agree with you. I too wanted to change my vodafone to 3G, but 2 months passed and nothing happened & they said same to me. Now I want to Port Out same number to other network and they are saying there is some technical problems and they are trying to fix the since 1month and nothing is happening...

Vodafone 3G Device No: [protected] Docket No:[protected]

The above mentioned device [Sharing Dock R 101 with USB stick K-3770] was purchased from Vodafone Store, Park Street on 29 Jun 2012 to enjoy a ‘3G experience’. I was clearly informed that I should be able to get 6 Mbps at my central Kolkata residence. After several complaints a speed test by Vodafone network staff on 12 Jul established a speed of 1.8 to 2.5 Mbps [Copy of test report is with me]. This is more or less the same speed I get on my ‘humble’ BSNL broadband.

So far Vodafone (a) has claimed the above speed comes under ‘good coverage’ and therefore declined to accept the device back and return my money (b) has raised a bill of Rs 702.25 for period 7 Jul to 17 Jul when the usage was a nominal 0.23 GB and Vodafone had not yet established the 3 G experience as their device was being tested.

The matter is right now with the Appellate authority but I expect the same answer as from the Nodal Officer whose reply is reproduced below.

Perhaps my experience will serve as a lesson to others that the ‘3G experience’ promised by Vodafone is a farce and yet surprisingly TRAI, our regulatory authority, permits them to function without any quality test of services offered to consumers.



My mail to the Appellate Authority:

I am not satisfied with the reply given by the Nodal Officer (reproduced below).It claims that Vodafone 3G coverage was found to be "good". I have a copy of the test report of your Network Staff which gives the speed as 1.8 to 2.5 Mbps by no standard is this good. In fact it is awful for 3G because I get the same speed on my ordinary BSNL broadband.

As regards not taking the device back and refunding the amount kindly note that what Vodafone has sold me is a package for 3G. When any item of the package is not working, the entire package is ‘dysfunctiona’l and should be withdrawn. Also courtesy demands that no bills be raised during the period that the 3G has not been established.

Hoping that you will redress the issues raised in my complaint.

Regards,

Nabanita Ghosh Javed

On Thu, Jul 26, 2012 at 8:37 PM, NodalKOL <nodal.[protected]@vodafone.com> wrote:
Dear Ms. Ghosh,

We are in receipt of your e-mail dated 25/07/12 regarding your concerns on data speed of Vodafone connection [protected].

As discussed with you at [protected] on 26/07/2012, a visit has been carried out at your location by our Technology Team and found 3G coverage to be good. No network or speed related concerns have been identified at the said location

We regret our inability to refund the amount of the device since the device purchased is in working condition and has no issues.

The service registration number assigned for this correspondence is[protected]

For further help in future, kindly follow the below mentioned three tier grievance redressal mechanism for faster resolution.


Happy to help,

Beauty Adhikary

Vodafone Care

I recently dialled 111 (vodafone customer care) and got to know through their voice ad that 3G service was available in Punjab. So I got a recharge using *444# for 500MB 3G. But then I was told it is available only in 13 cities of Punjab and I should have asked the customer care before getting the recharge. Now I am getting 2G services at the rate of 3G, which is not acceptable as there was no conditions applied in the ad.

Vodafone — Don "to get Benefit

Hello sir ,
My name is vikas Sharma i am from khanna , (District- Ludhiana) ! My Mobil number is [protected]
On 4 march i received a call from customer care about satisfaction i told him about my problem that my company cut my balance without any reason , Then he told me sir you recharge with 27 rs and you will got 3000 second free & your negative balance will be positive after that i recharge my nu But I did not get my balance in positive i just got 3000 second ....? After that i register complaint on 198 number on 8 march but till i don"t get any benefit ..............?
Tell me sir what i will do for that , i am waiting for your reply my e-mail id is [protected]@yahoo.in .............
Thanks & Regards .....
Vikas Sharma

Hi

I am not sure which email you are talking about, I think we dint want the email, we want the solution to the same services re-instated however nothing was. The only thing which was done all the time was only, "Sorry we have provided the same as per your plan" which is all crap I believe no one in Vodafone dare to understand and read the previous bill which had to be re-initiated but was never done.

Please find the attached screenshot which clearly explains what exactly happened. I never received any written or verbal communication about any changes/updation in the plan.

I would again appreciate to check the previous history for the last 2 years of bill and the current bill after renewal of plan which has great difference and needs good attention.

If someone can do it that will be appreciable.

Please find the further detailed analysis of the bill which clarifies the points explained above.
I hope this is sufficient and will help you take some decision.

Regards,
Kamal Gupta

Still waiting for reply ?????
really dissatisfying !!!

its almost 20 days i m not getting any reply !!!

please help me out

Vodafone Cellular Ltd — Unauthorized billing

Hi,

This is in regards to Vodafone # [protected].

For the past few months , we are being over charged for the above number and would therefore like you to re view the Charges and keep me posted with the outcome via a Phone call .

Would appreciate a call at my number [protected] / [protected] as soon as possible.

Looking forward to the Response !!!!!!

Hello vodafone,

My name is Dinesh Raut, my vodafone postpaid number is [protected], I would like to deactive it permenantly as soon as possible,.

Please mail me back on same email id & give me the confirmation.

You can call me on [protected]

Kindly help me out to deactivate the same number permenantly I would be greatful to you.

Thank you.

Hello vodafone,

My name is Dinesh Raut, my vodafone postpaid number is [protected], I would like to deactive it permenantly as soon as possible,.

Please mail me back on same email id & give me the confirmation.

Kindly help me out to deactivate the same number permenantly I would be greatful to you.

Thank you.

Hello vodafone,

My name is Gaurav Kate, my vodafone postpaid number is [protected],

I would like to deactive it permenantly as soon as possible,.

Please mail me back on same email id & give me the confirmation.

You can call me on [protected]

Kindly help me out to deactivate the same number permenantly I would be greatful to you.

Thank you.

i m purchase vodafone lifetime connetion with number[protected] from sehgal telecom inside makhugate ferozepur city punjab. after 3 days the number is deactivated, i go to dealer sehgal telecom. he misbehave with me..i request him but he is no understand. i want to activate my connection[protected] before 15 dec, 2009 other wise i will attempt this case in consumer court. from RAJINDER KUMAR[protected]

i have taken new postpaid connection 5days back ,it has been de-activated ,what is the reason of de-activating my num-[protected]...j.maheeth

I HAVE CONVERTED MY POSTPAID CONNECTION INTO PREPAID ON DATE 10/12/2011. BUT STILL MY NUMBER ([protected]) IS NOT ACTIVATED.

PROBLEM WITH VODAPHONE SERVICE I AM tracking my complaint from past 1 month but these people are unable to solve my issue ...:(
Hi,
As i have mentioned in earlier email my number [protected] was in use and i have sent all the details which can prove that it was in use so you can not say that be cause of no usage you have disconnected my number. and as i am using this connection from last 6 yrs its very difficult to update my number to all of my contacts and register for all the services. so please do the needful.
and still if you are unable to provide the service please provide me proper answers for my below question.

1. why my number has got disconnected as it was in use (I have sent you the details of the messages which i have received before few days of disconnecting my number) ?
2. I have register my complaint within 5 working days then why you have recycled the number for which complaint has been registered ?
3. your CSR asked me to submit the document to vodafone store. and when i tried to submit it in vodafone store located in rajarampuri(Kolhapur) why they didn't accept my documents?

please send me the proper answers on this. and if your not able to answer these questions please return me my mobile connection with same number
please to the needful as soon as possible
Thanks,
Harshad

Sir/Madam,

I, Vivek Kumar Agarwal having Vodafone Prepaid Connection mobile no [protected] and submitted the necessary documents with Passport size photograph three times in the Vodafone Store and they console me that your no get activated with in 3 hours but after two or three days when I inquire about my no is Customer Care they says that visit nearest Vodafone store and after visiting there they say that you have to again submit the documents. This is happening since last 12 days.

Now today when I call Customer Care again they are saying I have to go to store to submit the documents cause Vodafone store didn't place the STAMP on the documents. I am asking you that Is this my fault that Store didn't put any Stamp in the documents. And why I bear this fault done by the store people. I visited store 5 times in last 10 days which is 15 KM from my place.

I am having the problem due to your store people which are inexperienced and having lack of knowledge to suggest peoples coming to your store. They are total useless and never cooperate with their customers and provide wrong information and guidance and never intimate people about their problems.

My Mobile no is not working since last 12 days as this is my official mobile no I am facing several problems.

Kindly activate my no or help me in porting to other company or I have to go for the alternative.

Regards

Vivek Agarwal
[protected]
Durgapur
West Bengal

Sir/Madam,

I, Vivek Kumar Agarwal having Vodafone Prepaid Connection mobile no [protected] and submitted the necessary documents with Passport size photograph three times in the Vodafone Store and they console me that your no get activated with in 3 hours but after two or three days when I inquire about my no is Customer Care they says that visit nearest Vodafone store and after visiting there they say that you have to again submit the documents. This is happening since last 12 days.

Now today when I call Customer Care again they are saying I have to go to store to submit the documents cause Vodafone store didn't place the STAMP on the documents. I am asking you that Is this my fault that Store didn't put any Stamp in the documents. And why I bear this fault done by the store people. I visited store 5 times in last 10 days which is 15 KM from my place.

I am having the problem due to your store people which are inexperienced and having lack of knowledge to suggest peoples coming to your store. They are total useless and never cooperate with their customers and provide wrong information and guidance and never intimate people about their problems.

My Mobile no is not working since last 12 days as this is my official mobile no I am facing several problems.

Kindly activate my no or help me in porting to other company or I have to go for the alternative.

Regards

Vivek Agarwal
[protected]
Durgapur
West Bengal

I have still not received any revert & resolution on my case. Kindly support !! I

Vodafone — CALLS FROM UNKNOWN PERSON

SIR,
FOR LAST 2 DAYS I AM RECIEVING CALLS FROM AN UNKNOWN PERSON WHO IS CALLING ON MY PHONE AND CAUSING PROBLEMS TO MY PRIVATE LIFE.
THE PERSON HAS CALLED TRICE A DAY.
PLEASE GIVE ME THE NAME AND ADDRESS OF THE PERSON SO THAT I CAN PERSONALLY CONTACT THE GUY
THANK YOU
WAITING FOR REPLY

sir,

calls from unkonwn person

call from unkown person ( No.= [protected] ). due this phone call i suffered my faimly life.

So, homble request to you, please send the address & full name of that number.

Thanking you
VRP

Vodafone — WRONG CALL FROM UNKNOWN PERSON

Respected Sir,
Somebody did several calls to my grandma's mobile living in salem, attur, from Chennai area from his mobile no [protected] and talk in disturbing manner and telling wrong information such as job gaureentee, money doubling, some etc.. and asking various personal things unnecessarily. When we want to contact him he is not responding me properly... and not attending my call.. I request you if you could find out about this as soon as you could.i don't want that such calls and should not come again in future as it is disturbing my grandma. Would u please assist me regarding this and what can i do for this?

With regards,
PRABU.S

Vodafone — unknown person calls

Iam getting calls from an unknown person.. please mail me the details of the number +91-[protected]... he is calling and not saying his name.. please mail me the details.. its urgent..

Vodafone — unwanted offers through sms

I am a vodafone customer and have registered my number 'DO NOT DISTURB' after that I havent got any offers from vodafone and other service providers but today I got a message from BA-LUCKY and got a promotional offer as SMS LUCKY to 56263042 and claim your prize. This type of service provider always sends offers and gets special service charges and dosent gives any feedback. Kindly requested to stop such services which robs general people.

Vodafone — Unsolicited SMS daily

daily i am receiving un-necessary sms on my mobile no no.981*******. i have even regsitered on DO NOT DISTURB, but still then i am receiving these sms day in day out daily.

kindly stop this disturbances caused to customers.

Hi Ravi,

We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at http://tinyurl.com/yzm67la and we’d be happy to help.

Regards,
Vodafone Customer Care.

Hi Ravi,

Do help us with the caller details of the unwanted calls as advised by our CS team. Do e-mail us at vodafonecare.[protected]@vodafone.com for any further queries. We would be happy to help.

Regards,
Mumbai Vodafone Customer Care.

Vodafone forcefully charging for unwanted packs from its customers..

I have found many discrepancies in my billing for which I need clarifications until then I would not make any payment for the bill generated.

In October'14, I have changed my plan from 499 to 375 and in the bill generated for October month, I was charged in pro-rata basis for both the plans. But the discounts were not provided in pro-rata basis for Local and STD calls in that bill. Also, there were charges for MMS sent and for roaming as on 27/09/14. I haven't sent any MMS nor I was roaming Out of Mumbai. These charges were due to network issues, I have raised a complaint also. Even though my number is within Mumbai Circle I'm getting roaming sign on my mobile and that's why I was being charged for.

In November month bill, I was again charged for some weird packs which I haven't activated and also for some special messages also. When I searched online, I have found that many Consumer forum
complaints against Vodafone by its customers who are being charged by Vodafone for the these packs forcefully.hello1_tvallsouth pack - Rs 30/-vuclipindia pack - Rs 75/-Consumer forum complaints Link:http://www.consumerforums.in/forcibly-charging-subcribtions-cheating-custom...⇄

In December month, I have called up on the Vodafone complaints number "198" and logged a complaint against these billing related issues and they have informed me that I would be getting a call back from their supervisor regarding the complaint raised. But unfortunately, I haven't
received any call back till date. I have called them again on my bill payment day and informed them that I wouldn't pay the bill if my
Complaint was not resolved. Even though, there was no reply from my complaint. So, I have decided not to pay the bill. But they have stopped
my services on the 3rd day after my due date so I have paid partial amount to continue the services. Till now the issue was not resolved and now in January month bill, they have charged me for late fee.I'm really frustrated with the kind of service that's provided by Vodafone and its representatives & supervisors not following up with the complaints raised by its customers.

Forcefully adding additional packs without intimation and without customers approval and charging extra money for those packs from the customers is absolutely irritating.

This is ridiculous and doesn't make any sense to me. I'm not willing to pay this bill until the issue is resolved on high priority.

Vodafone — without permission activate service

hello
i m sonia from chandigarh. i have prepaid connection of vodafone.i recived a call from this company regarding mci service(only for markting) without my permission company activate my mci serviceand i dont need this service.plz diconnect my service soon.and i want my balance back.my vodafone no. is [protected].
plz sort out my problem soon
thanks
sonia