Vodafone India Complaints & Reviews

Vodafone — Abusive messages

TO whom ever it may concern

Kindly requesting you to take necessary actions on the vodafone number [protected] holder, one of my family member receiving abusive messages contineously from this number and the person is not identifying himself ( Coward).

Vodafone — abusive message

Dear Sir,
I am a user of Vodafone prepaid.My number is [protected].
I am getting abusive message from unknown vodafone number that is [protected] for a week.I have not deleted his or her message.Please provide me full name and address of that very number.Help me.

Hi,

My name is Rajneesh Raveendran and I am a vodafone customer since jan 2008. On an average I download content for aroung Rs.800 a month so in an attempt to reduce my expenditure I decided to sign up for one of vodafone's mobile connect packages for 499 a month. At the time of signing up for the service, I was informed that I would get 500mb free download. After the activation of the service, I noticed a sudden increase in my unbilled usage. So I called customer service for an explanation. I was again informed that I have 500 mb free download and that I can keep on using the service and I will get the appropriate credit at the time of bill generation. On my bill I saw a charge of Rs. 4012 for downloading around 400mb. So I called vodafone care again only to find out that the package provides 500mb free browsing, not downloading. Now according to me these charges are invalid and fraudulent as I was misled by the customer care department. To support my arguement I have recorded most of my interactions with vodafone's customer care department.

My Vodafone bill last month inflated to Rs.2000plus from below Rs.1000 that I used to get every month ever since I got my connection last year. The customer service told me it was because of my interne connection. But I have hardly used any internet on my phone nor had opted for that. Who should I complain to?

Hi,
I got a new connection from Vodafone mobile service providers for a monthly plan of Rs.199. I got my first month bill for Rs. 2870 out of which Rs. 2400+ was charged for Vodafone astrology call alone. The bill indicated that I have used the astrology for almost 5 hrs. My mobile phone is a very old one and it will not have a backup time for a 5 hrs call. It was around 2.30 in the afternoon when the call was said to be made and I was at my office busy with my work and never had time to touch my phone. I'm confident that these calls should have been initiated by the Flash message which flicks every single minute (it wont go off even though the keypad is locked). I asked for a leverage from Vodafone since the call was not made by me. The vodafone customer care was very unfriendly and they were mainly concentrating only on the money and not the customer satisfaction. I have asked them for the call recording for the entire 5 hrs and they refused to give and said that they are NOT RESPONSIBLE for this. I'm a BPO guy and work in night shift and I must keep my mobile switched on for any service calls while I sleep. I get almost 4 to 5 calls everyday to pay the vodafone bill. I have asked them to rework my bill and they have never listened to me. Im being punished everyday for getting the vodafone connection and I need a justice for all my pain and money.

I have noticed that in my previous two invoices, I have been charged with the Vodafone Live charges without having taken the service.

Whilst I use the WiFi outside India or at the airport, that does not mean, Vodafone should levy these charges without my notice.

Further, they never informed about these charges, at any time while taking the plan or later.

When I lodged a complaint with them, they told me that it comes by default (whereas that was not the case earlier). This is clearly a case of non-disclosure of charges to a consumer, providing service, without being asked for, hence, this is clearly, a case of hidden charges levied to consumer, without their consent.

Not sure how many consumers have been lootted by this. Thank

VODAFONE IS CHEATING CUSTOMERS.

THEIR BILLING IS INCORRECT..

THEY GIVE FALSE GUARANTEE.

STAY AWAY FROM VODAFONE.
===========================================
my experience goes here -

I bought a new post paid connection, I was guaranteed free 2000 minutes of outgoing calls. But when it reached 800, they barred my connection saying you have to make payment. Now they are not allowing me to cancel my connection until next month.
===========================================

I can give the proofs anytime. I am going to file a case at consumer court.

Anyone can provide me any help is appreciated.

Hi,

My name is Steven Fernandes

This is in regards to the new connection that I had taken from Vodafone the number being [protected]

I had also taken the SMS pack for RS 150.00 a month in which I would get 15000 SMS free ,, which was not added to my a.c by the lady name (Disha) from the Vodafone STORE in Goregaon WEST , from whom I had taken the connection ,,,,, due to which my unbilled usage was getting high as the messages charges were not getting adjusted towards the plan I had taken ,and my services (outgoing calls and outgoing messages)were barred, so I went to the store they checked my a,c ,they people at store apologized for the inconvenience cause and accepted that it was an error from their end and activated the line ,,0020

Again after 2 days the line was disconnected , for which I again went to the sore and they activated it again ,,, this happened for almost 6 times , and then I get my 1st bill for approx 3700.00 all SMS charges as they had not activated the plan , for which I walked to the store again and was advised the charges will be reversed in 2 days which was not done , I went again to the store after a week SINCE THIS TIME THEY HAD DICSONNECTED MY SIM TOTALLY FOR THE UNBILLED USUAGE BEING HIGH , and ultimately after 2 weeks they reversed the charges , till then my second bill was generated

This happened again on the second bill too and I had to go to the store almost more 4 times, and my services were barred this entire time and they were not willing to activate it without an interim payment , which I refused to do , since it was Vodafone’s error that they had not activated the plan ,,,,, since the issue wasn’t fixed even after speaking to several people at the store an even (MAMTA ) the team leader . Hence I asked to cancel the services, for which they happily agreed to, and I didn’t pay the bill since the charges were invalid


And even my the bill is not corrected and I am getting collections calls and people visiting my residence, harassing me to pay the bill , which is incorrect

I have again gone to store after a month from cancelling the number to check on the status of the issue and again I was advised it was done due to some error and will be done in another 48 hours , and its still not done
Am still receiving collections calls and now they have even cancelled my other Vodafone number [protected] due this bill not being paid , and Vodafone store refuses to activate the other number ([protected] )unless this bill is paid ,

Can u please try and help

My contact number is [protected] and email ID is [protected]@yahoo.co.in

Thanks

Hi,

I am a Blackberry user and I have free unlimited internet usage on my phone, inspite of that I was charged INR40 for Internet usage.

Phone number: [protected]

The conpany says this is for Vodafone Live, however I have below points that I have not got an answer to.

> What all sites have I visited, the bill or the website company is unable to tell me whet all sites I have visited

> I have free internet, so the internet connections should tell me that I am using pais internet, there was no warning message

> I have written 7 emails and all have been replied late


Thanks,
Vikram

vodafone iphone internet prepaid plane show me

I'm using 3 vodafone CUG connections and after lots of efforts these got activated. Initially I was suffering with service issue and that got resolved after 1 month followup. I've got alert of bill amount 2200/- While it should not be more than 1000 according to usage. I didn't receive bill and following up for the same since 13th May 2011. Now due date has come up within 2 days and still I'm waiting for bill.

Since billing has made wrongly so how can I pay the amount without seeing bill. I have sent e-mails but no response. I have called Customer Support and every time they said that bill will be sent within 2 business days???? Is there any sense of customer service and commitment????


Account no.
1.66691069

Regards
Sanjay Verma

I see "Rental_MI_VOL_100_30d_3G" service rental Rs 100 in my August 2011 month bill. I got three days rental in July bill. Immediately I called up customer care and told that I did not asked for this service. They took a complaint. I unfortunately I did not follow it up with them.

Again my August month bill shows rental for 30 days. I am calling again and again but issue is not getting solved. I even sent a mail to corporate services. It is very bad on Vodafone side charging customers with rentals which services are not requested by them. After my this experience I feel like Vodafone is searching wrong paths to earn money. Please disable Rental_MI_VOL_100_30d_3G service on my account and also revert the charged rental.

My number [protected].

Hi,

Vodafone has started charging me extra monthly rental with different headers.

Even after telling them they still continued to charge me on regular basis.

1. as monthly internet 2GB @ 99 rupees
2. monthly rent for internet unlimited @ 199 rupees
3. data download charged - ( not reached to 2 gb) but still charged

After discussing also he is reducing some amount and same is repeated in following month.

regards,
Navinkumar

Vodafone — INCORRECT charges levied for INTERNET & SMS

I received the soft copy of my latest bill (bill date = 18th jan’12) today through mail.
Again this time you have charged incorrect charges on the following (details as below):
• Internet usage
• SMS
First, Not I am and nor I was owning & using any IPHONE, fyi.
Second, this is my company sim card wherein we are not supposed and allowed for Internet usage and because of that I had personally visited VODAFONE store at Fort and requested to stop my internet, long before my Billing Date i.e. 18th jan’12.
I am not able to understand what & where is the problem?? This is not the first time you are charging the incorrect charges on my bill.
Kindly give your exact explanation (not your irrelevant & non-related reasons, as you guys always do) on the below INCORRECT CHARGES on INTERNET CHARGES and SMS charges (as no numbers are mentioned where this sms have been sent, so as a proof, you let me know the numbers where these sms have been sent)

Hi,

I received a mobile phone bill on 25th January with a bill amount of Rs.13771.17.

On analysis i found out that my internet usage is shown as 4387140 KB.
I have an internet pack VMC_VL99_2GB. which gives me 2GB internet usage at Rs 99.
further usage will be charged 10paise/10KB.

My previouse months internet usage has been 1233440KB , and 370780KB. With my normal usage , my utilization can never exceed 2GB.

I spoke to the customer care executives , MR Rajnikant - the retention manager at Mangalore and Mr Ganesh from the back office. They are just reiterating that the usage is captured correctly.

There is definitely a mistake in this usage capture.

There is one more issue.

My credit limit is Rs.2000. per month. This means that once my usage excees Rs. 2000 , they stop my outgoing calls.

My bill according to vodafone had long passed the amount of Rs.2000. My outgoing was never stopped.

I have received credit linit messages duting this period.

On 18th January 2012 , my unbilled amount was Rs.2246.

My Billing cycle is 20th of one month to 19th of the next month.
This means that there was some problem which occured during the bill day which led to this issue.

Please help me solve this problem

Prakash

I am a Vodafone cell phone user, and have been using their services for a few years. I was traveling in March 2012 for 2-3 days, and activated the daily roaming facility that one can request at Rs.149 or similar each day. I returned to India on March 30, 2012 and deactivated the international roaming immediately.

Whilst roaming, the phone was used on only one of these days for voice - phone calls. My billing cycle is from the first day of each month until the last day, so March 1 - 31. I received a bill of approximately Rs.4100 in April for the month of March 1-31, 2012, which I paid. However, in June I received a bill for April 1-30 which contained international roaming charges. However, I had not traveled outside Mumbai in April 2012, forget internationally, and told Vodafone about it after receiving the invoice.

When I asked for an itemized bill Vodafone immediately said there was no international roaming in April, but that it was in March 2012. I indicated I had already paid that bill, and international roaming was included. Then Vodafone's story changed and they said it was also for the month of March 2012 even through the bill said April 1-30. I asked for the itemized bill which they did not send. They sent the same abbreviated bill as they usually do, but sent an email saying they had sent an itemized bill.

The Nodal Officer admits that there was no international roaming in April 2012, but says there was additional international roaming in March 2012, but refuses to provide details or a detailed bill of calls, if any.

The number is [protected]

Hello,

This is regarding the monthly bill received for the number [protected]. This is Postpaid connection of INR 375 per month.
I got this postpaid corporate connection on 4th april. The day i got the connection i was commnunicated following plans about this -
1) I will be getting 1 GB 3G data for free and if i use above 1G data, speed would be decrease to 2 GB and i wont be charged for usage.
2) I will be getting 500 local/STD minutes per month for free.
However in previous month i was provided incorrect bill of approx inr 590 that was adjusted by INR 300 in current month bill and still INR 50 needs to be adjusted in previous month bill (i.e.- 4th April - 18th April)
And, for the period of 18th April-18th may- I received the bill of INR 1477.99 which is totaly unacceptable for me.
I visited vodafone outlet and i was told that i was charged inr 650 for extra usage of data in the current month bill.
However as per the plan, extra usage are free of cost.

For your infomation i have not received any kind of communication from Vodafone for adding such cost in my current plan and without such information how i can be charged for extra money. can you explain?

In last 45 days, i visited 4 times vodafone outlet, just because of the fault of vodafone billing department, and was not given a satisfactory solutions by the representatives. Which is unacceptable.
Request you to waive off the amount of INR 700 in my current bill. Send me the updated bill of InR 868 instead of 1477.90.
I will pay the same and continue with the vodafone, additionally i won't be submitting the whole balance this month and will never wait for the adjustment in next month bill.
Trust me, this kind of services are getting my nerves and if it wont be resolved asap and continues, i would be switiching to other network without a doubt.
Hope you would understand all this pain.
Looking for your prompt action and cooperation.

Thanks
Ajay Kumar Dixit
Tel :- [protected]

Dear sir/mam

Please give me the detail incoming call of last 15 days for this number
Mobile- [protected].

With regards
Tuna Mahapatra

Please provide me the incoming call details for past 15 days...Mobile no :[protected]

please give me datial in last 30 days call for this mobile no [protected]

Sir i will give me detailed for all call history for month of may & june

Thanks & regards
bijukumar

Dear sir/mam

Please give me the detail incoming & outgoing call of last 15 days for this number
Mobile- [protected].

With regards
smbarkade

Dear sir/mam

Please give me the detail incoming call for the month of june 2009 for this number
Mobile-[protected]

[protected]. i need the complete address of this user matter most uregnt

incoming call details

Dear sir/mam

Please provide me the incoming call details for past 15 days...Mobile no : [protected]

With regards
Pramod Mahajan

............. — incoming call details

Sir am using landline[protected] as soon as possible plz give me all incoming call details on 29.09.2009 with timing i wil b ever g8ful to u.

Sir,
Can u send me the details(numbers, along with the time)of incoming call from my cell phone in the month of NOV and DEC 2009, in my e-mail ID
My Phone Num:- (0)[protected]

Dear sir/mam

Please give me the detail incoming & outgoing call of last 15 days for this number
Mobile- [protected]

Dear sir/mam

Please give me the detail incoming & outgoing call of last 15 days for this number
Mobile- [protected]
with Regards
Sukhwinder Singh

plz give the information of [protected]

dear sir,

please give me incoming calls and outgoing calls on this no.last one month, my no. is[protected].

best reagard's

Neeraj Saini

Please Plz provide me the incoming call details for past 15 days no is : [protected]

Please give me the detail incoming & outgoing call of last 15 days for this number
Mobile- [protected]
with Regards
Binu Naduthara

plz send me the full details of this vodafone no. somone is giving me a fake call and saying that he is calling from vodafone and give me a full information of yours ...[protected]

Dear Sir/Madam

Please send me the incoming and outgoing details of my number ([protected])for last 15 days.
I hope you will do the same..
thanking u

Dear Sir/Madam

please send me the incoming details of my number [protected] for the month of january and february.


Thanking You,
Udita Gupta

Dear sir/mam

Please give me the detail incoming & outgoing call of last 15 days for this number
Mobile- [protected].

[protected]

respected sir i want the call history of my mobile number [protected] as i have lost the call history and its an urgent sir

Please give me the detail incoming & outgoing call of last 15 days for this number
mob. no. [protected]

regards

jayant chimote

Dear sir/mam

Please give me the detail incoming call of last 15 days for this number
mobile number is [protected]

sir pl provide me the incoming & outgoing calls for last 1 month of mobile no [protected].
thanks

Dear sir/mam

Please give me the detail incoming & outgoing call of last 30 days for this number
Mobile- [protected].

sir please, i want the outgoing and incoming call details of last 15days of my vodafone number:[protected]...

Hello Madam/Sir

I want the details of vodafone outgoing & incoming calls. Kindly suggest me, how can I get this.


Sonali
[protected]@gmail.com

Vodafone — incoming calls

Dear sir,
I sheema my mo no is [protected]
need all the call details last 6 months ,incoming and out going kindly sent me as soon as possible. my email id is [protected]@gmail,com i will be greatful to u

thanking u sheema

Please give me the detail incoming & outgoing call of last 15 days for this number
Mobile- [protected]

Dear sir/mam

Please give me the detail incoming & outgoing call of last 5 days for this number
Mobile- [protected]

Vodafone — Incoming details

Kindly email me my Incoming call details of my vodafone no.[protected],
from1st Aug to till Date

please give me incoming calls details of [protected] for 15 days for this number

plz give incoming calls details of last 15 days [protected]

Please give me the detail incoming call of last 15 days for this number
No. Is [protected] Please Sen detail in my email id [protected]@gmail.com
Thanks & Regards

incoming call details
Dear sir/mam

Please give me the detail incoming call of last 15 days for this number
Mobile- [protected].

With regards
Golam Kibria

[protected] call detail 10 march to 28 march

pls give me details of call summary of [protected]

Please give me the detail incoming call for the month of january to may 25th 2011 for this number
mobile no 9787302

Dear sir/mam
respected sir i want the call history of my mobile no. [protected] as i have lost the incoming call history please send me detail on my email id [protected]@hotmail, com it's an urgent thanks sir .

dear sir/mam
respected sir/mam i want the incoming call detail 1 may to 12 June 2011. my mobile no. is [protected]
i have lost the incoming call history, please send me detail sir/mam it's urgent i wait your reply as soon as possible thanks

dear sir
please give me the incoming call of date 16.07.2011 for this mobile no. [protected]

how to bar my incoming calls

i need Incoming call details for [protected].

incoming & Outgoing call details

Dear sir/mam


Please provide me the incoming and Outgoing call details for last 2 months...Mobile no : [protected]

kindly forward to call details my email id- [protected]@yahoo.com. awaiting for your kind responce

already forward to same request to vodafine costomer still not responce. please needfull very very argent, could you answer immidiadly my above mail id

Advance Thanks Vodafone services.

Regards,
sivaa.

Vodafone — incoming call detail

sir i want to get the call detail of my number [protected] of 4.11. 2011 urgently due to some personal reasons...hope to get back the response soon

dear sir/madam,
pls give me the details of incoming & outgoing calls of [protected].

regards
dass
[protected]

Dear Sir/Mam

Please Give me the detail incoming & Outgoing Call of My number [protected] for the month April & May

please give me detail incoming and outgoing call of last 15 days for this number mobile[protected]

Please give me the detail incoming call of last 2 mounth for this number
Mobile- [protected]

Please provide me the incoming call details for last 2 months...Mobile no : [protected]

plz giv me call detail of last 15 days of this nu

Dear sir/mam

Please give me the detail incoming & outgoing call of last 15 days for this number:[protected]
marisamy

Dear sir/mam

Please give me the detail incoming & outgoing call of last 15 days for this number my
Mobile- [protected]

Dear Sir/Madam

Please send me the incoming and outgoing details of my number ([protected])for last 15 days.
I hope you will do the same..
thanking u

Dear Sir/Madam

Please send me the incoming and outgoing details of my number ([protected])for last 15 days.
I hope you will do the same..
thanking u MY EMIL ID [protected]@YAHOO.COM

Dear Sir/Madam

Please send me the incoming and outgoing details of my number (+[protected]for last 15 days.
I hope you will do the same..
thanking u MY EMIL ID [protected]@YAHOO.COM



shekharkota

plz give me d full information abt this no.[protected]

Dear sir/mam

Please give me the detail incoming & outgoing call of last 15 days for this number
Mobile : [protected]

plz send me the incoming call details of last 15 days of the vodafone no [protected] on the mail amuthaa.[protected]@gmail.com

Please provide me the incoming call details of my number i.e [protected] for the month of May 2013 & June 2013
on my email id. [protected]@gmail.com

i want last one week received calls urgent .and my mobileno:[protected].please send me details in my id :[protected]@gmail.com

Please give me the detail incoming & outgoing call from 1.1.2010 to 17.1.2014 for this number
Mobile- [protected] to [protected]@yahoo.com

Dear sir/madam

Please give me the detail incoming call of last 15 days for this number
Mobile- [protected] on this [protected]@gmail.com

sir, i want my vodafone number [protected] incoming call details april and may 2014...plz give me...

sir, i want my vodafone number [protected] incoming call details april and may 2014...plz give me... rashidpp.[protected]@gmail.com

plz.send my in coming call detalis last 15 days

plz send me the incoming call details of last 15 days of the vodafone no [protected] on the mail [protected]@gmail.com

Vodafone India — all the staff and the system vodafone have

i have complaint many times regarding bills and also complaint regarding port plans but all the staff didn't helped me in anyway i m just bored of this bacterial and spoiled system

sim lost

i have lost my postpaid sim on 23/04/2015. So i request to block my sim immediately. my vodafone no. is [protected].

want to close my post paid

dear I m facing a very bad experience in closing my postpaid number. No one is giving assured answer on 198. If this continue I m afraid i have to closed my. My all vodafone number.

lost my sim

i have lost my mobile phone . the sim in the phone was vodafone sim with the number [protected]. Can you please block my sim as soon as possible.

wrong number recharge

I RECHARGE WRONG VODAFONE NUMBER [protected] INSTEAD OF [protected] BY USING MOBILE BANKING ON 01/03/2015 OF RS.1000 KUNDLY REVERSE MY AMOUNT AS SOON AS POSSIBLE.

unauthorised charges

My Mob no is [protected], in my bill of Dec 2014, extra charges deducted for "d2c ndtv value pk_9". i had never subscribed for such value added pack. i want explanation & refund from vodafone

On speed test it reveals that only 12kbps found resulting which no browsing can be done even mail address can not be arrived

block my number because lost my sim

hi dear sir ,



i have lost my sim no vodafone[protected]

lost sim card

DEAR SIR,

KINDLY TAKE NOTE THAT MY PHONE WAS STOLEN AND I WOULD LIKE TO BLOCK MY MOBILE NUMBER. I HAD A PREPAID VODAFONE NUMBER. THE NUMBER IS [protected]. KINDLY BLOCK THE NUMBER AS SOON AS POSSIBLE.


THANKS
KUNJURAMAN.G

job

vodafone stoe job

unable to contact customer care

sir
i have not been able to contact customer care no.198 to lodge complain regarding poor internet speed.
service provider:vodafone
mobile number:[protected]

cal list

Hi please details in last 1 year incoming outgoing cal list my vodafone no: [protected]

Lost my sim with with my phone

Sir, my sim [protected] has been lost please so please track the number .send information about the sim.my email id is [protected]@gmail.com. no:[protected]

Unwanted calls and messages

everyday I am getting calls from [protected] and spiling my time at office hours. This has to be stopped with immediate effect. Please do not send unwanted calls and messages L Srinivasan

received a miss call from number start from 0092

Today morning i received a miss call from number[protected], itseems like belongs to pakistan. Please check whether it will harm my number in any manner.

KNOW CALL HISTORY

I KNOW TO MY CALL HISTORY

Too much low bandwidth

On speed test it reveals that only 12kbps found resulting which no browsing can be done even mail address can not be arrived

I am getting Vodafone service error: 0x5 on my mobile screen 2 to 3 times every minute. Please help me.
I would appreciate any sort of help.
Thanks.

I am repeatedly getting Vodafone service error: 0x5 on my mobile screen. I have already deactivated FLASH and even contacting your customer care was useless.
This is really irritating.
Kindly, look into it
Thanks.

I too am getting Vodafone service error: 0x5 on my mobile screen 2 to 3 times every minute. Please help me how to get rid of it.
I would appreciate any sort of help.
Thanks.

I am getting Vodafone service error: 0x5 on my mobile screen 4 to 5 times every minute. Please help me how to get rid of it.
I would appreciate any sort of help.
Thanks.
Looking forward...

Today I got a call from vodafone customer care, they told me that they will resolve the issue in 24-48 hours. Will update if balance will get reversed.

Today also vodafone activated callertune in my no. Total of Rs 65 (35 for games club and 30 for callertune) has been charged illegally by vodafone. I have submitted the complaint on http://bit.ly/JsNX8j. Lets see whether they will make any refund, else I will complaint in TRAI and PORT out.

The charges are valid but your process of charging is not. You could have charged me for above charges IF I had opted for the same..

Hutch — To ban the promotional calls

Dear Sir, i am a doctor my number is [protected] i will be working on patients and every now and then i get promotional calls which is very much disturbing. some times i will have to remove my gloves, wash my hands to receive this stupid call, leaving the patient in bleeding condition. i am trying to reach ur customer care since so many days but the executives are always busy. it was not like this earlier when it was hutch at least we were able to speak to the executives.

one more thing the vodafone logo in my moblie has cum with a white background which is not at all gud. please remove that background.

Vodafone Essar — Promotional calls and messages

The requests to register my number in DND list were registered on 26/10/09, 05/11/09 and 10/11/09 by vodafone call center . . . . . First message was also sent to activate DND on 25/10/09. But still i am recieving unwanted promotional calls as well as messages daily. Vodafone promises to activate DND within 72 hours. But i didn't get relief so far. . . I can't change my cell number. . When i send message to START DND, it shows already activated. Can't court/govt look into the matter as i have all the recordings and proof.

Vodafone — activation of other services without prior information/request

Additional services like MCI alerts and Music station service was activated on my mobile Number, with out my consent. The Music station service was activated on my mobile no. without my consent on 10th november 2009, then after sending the message for deactivating the service on 14 th november the service did not deactivated, and it continued in the next week also to charge Rs. 12 , finally I went to vodafone store in mohali, on 21st nov 2009 and I got this service deactivated, for which I spent my whole day. then today on 23rd november again the service called MCI alerts has been activated on my mobile no. despite of my denial for this service when I was asked for it by the vodafone representative through a phone call at 5 PM. What I felt by talking to the vodafone representative today is that they are trying to force me to take this service. I called to customer care today after this problem, and I have been told by the customer care represntative to call tomorrow. I am getting disturbed in my daily activities due to these problems and at the same time I am suffering the financial loss for which I am not responsible. I wish to get justice in this regard

Vodafone tends to do such things. You should file a major complaint on them in their registers and consumer court as well. When vodafone doesnt reply give a written complaint after 2 - 3 days itself. and also tell them about the customer court complaint.

Vodafone Essar — No service

Dear Sir/Madam,

I am Bhavin Rajyaguru from Kandla Logistics Pvt. Ltd.

I have my new office at 903, Aalap - B, Limda Chowk. we have no network of Vodafone from three month and also i have given reminder to authorised person for many times, But no revert from them.

So i need help regarding this matter.

Awaiting for positive response.

Thanks & Regards,
Bhavin Rajyaguru.
Cell: +91.[protected]
Email: [protected]@kandlalogistics.com
Website: www.Kandlalogitstics.com

Vodafone — Poor Service - slow work

Poor service in Vodafone Store Shop No.1, Rajashree Plaza Opposite Shreyas Cinema LBS Road.

Bad experience from this store. They are handling customers very slowly.(Long queue/employers were not on desk) Overall Work - is very slow/poor.

Hi Team,

My name is Ranjit Warrier and my number is [protected].

I do not have the request number because when i call (198) today 10 mins back i have been told by a representative name "Gangadhar" that there is no reference numbt for this. But I wish I would have received the a request number.

I am using Vodafone from almost 7 years. I have been waiting for 3G service from March 2011, Its very unfortunate that whenever I call the customer service (198 or 111) I will get a response from the person that "it will be launched in another one weeks time" (if its month end) or "It will be launched defenietly in the first week of next month" (if its begining of the month). They also told that there is some technical issues because of which they are not able to launch 3G service. I cant understand that howcome only vodafone bangalore has this issue where all the other service providers like airtel, docomo, aircel have the 3G service.

I am very disappointed with this and would like to know whether Vodafone will be coming with 3G service or not. If not then i can switch to any other service provider who have the better service and who keep the word unless like Vodafone.

I am sorry to say that I AM NOT HAPPY WITH SERVICE PROVIDED BY VODAFONE. YOU GUYS NEVER KEEP UP THE WORD. Once I have been promised that I will be getting a call for a particular issue but till today I have not received any call regarding that issue which is almost 2 years back.

Regards,

Ranjit
[protected]

I totally agree with you. I too wanted to change my vodafone to 3G, but 2 months passed and nothing happened & they said same to me. Now I want to Port Out same number to other network and they are saying there is some technical problems and they are trying to fix the since 1month and nothing is happening...

Vodafone 3G Device No: [protected] Docket No:[protected]

The above mentioned device [Sharing Dock R 101 with USB stick K-3770] was purchased from Vodafone Store, Park Street on 29 Jun 2012 to enjoy a ‘3G experience’. I was clearly informed that I should be able to get 6 Mbps at my central Kolkata residence. After several complaints a speed test by Vodafone network staff on 12 Jul established a speed of 1.8 to 2.5 Mbps [Copy of test report is with me]. This is more or less the same speed I get on my ‘humble’ BSNL broadband.

So far Vodafone (a) has claimed the above speed comes under ‘good coverage’ and therefore declined to accept the device back and return my money (b) has raised a bill of Rs 702.25 for period 7 Jul to 17 Jul when the usage was a nominal 0.23 GB and Vodafone had not yet established the 3 G experience as their device was being tested.

The matter is right now with the Appellate authority but I expect the same answer as from the Nodal Officer whose reply is reproduced below.

Perhaps my experience will serve as a lesson to others that the ‘3G experience’ promised by Vodafone is a farce and yet surprisingly TRAI, our regulatory authority, permits them to function without any quality test of services offered to consumers.



My mail to the Appellate Authority:

I am not satisfied with the reply given by the Nodal Officer (reproduced below).It claims that Vodafone 3G coverage was found to be "good". I have a copy of the test report of your Network Staff which gives the speed as 1.8 to 2.5 Mbps by no standard is this good. In fact it is awful for 3G because I get the same speed on my ordinary BSNL broadband.

As regards not taking the device back and refunding the amount kindly note that what Vodafone has sold me is a package for 3G. When any item of the package is not working, the entire package is ‘dysfunctiona’l and should be withdrawn. Also courtesy demands that no bills be raised during the period that the 3G has not been established.

Hoping that you will redress the issues raised in my complaint.

Regards,

Nabanita Ghosh Javed

On Thu, Jul 26, 2012 at 8:37 PM, NodalKOL <nodal.[protected]@vodafone.com> wrote:
Dear Ms. Ghosh,

We are in receipt of your e-mail dated 25/07/12 regarding your concerns on data speed of Vodafone connection [protected].

As discussed with you at [protected] on 26/07/2012, a visit has been carried out at your location by our Technology Team and found 3G coverage to be good. No network or speed related concerns have been identified at the said location

We regret our inability to refund the amount of the device since the device purchased is in working condition and has no issues.

The service registration number assigned for this correspondence is[protected]

For further help in future, kindly follow the below mentioned three tier grievance redressal mechanism for faster resolution.


Happy to help,

Beauty Adhikary

Vodafone Care

I recently dialled 111 (vodafone customer care) and got to know through their voice ad that 3G service was available in Punjab. So I got a recharge using *444# for 500MB 3G. But then I was told it is available only in 13 cities of Punjab and I should have asked the customer care before getting the recharge. Now I am getting 2G services at the rate of 3G, which is not acceptable as there was no conditions applied in the ad.

Vodafone — Don "to get Benefit

Hello sir ,
My name is vikas Sharma i am from khanna , (District- Ludhiana) ! My Mobil number is [protected]
On 4 march i received a call from customer care about satisfaction i told him about my problem that my company cut my balance without any reason , Then he told me sir you recharge with 27 rs and you will got 3000 second free & your negative balance will be positive after that i recharge my nu But I did not get my balance in positive i just got 3000 second ....? After that i register complaint on 198 number on 8 march but till i don"t get any benefit ..............?
Tell me sir what i will do for that , i am waiting for your reply my e-mail id is [protected]@yahoo.in .............
Thanks & Regards .....
Vikas Sharma

Hi

I am not sure which email you are talking about, I think we dint want the email, we want the solution to the same services re-instated however nothing was. The only thing which was done all the time was only, "Sorry we have provided the same as per your plan" which is all crap I believe no one in Vodafone dare to understand and read the previous bill which had to be re-initiated but was never done.

Please find the attached screenshot which clearly explains what exactly happened. I never received any written or verbal communication about any changes/updation in the plan.

I would again appreciate to check the previous history for the last 2 years of bill and the current bill after renewal of plan which has great difference and needs good attention.

If someone can do it that will be appreciable.

Please find the further detailed analysis of the bill which clarifies the points explained above.
I hope this is sufficient and will help you take some decision.

Regards,
Kamal Gupta

Still waiting for reply ?????
really dissatisfying !!!

its almost 20 days i m not getting any reply !!!

please help me out

Vodafone Cellular Ltd — Unauthorized billing

Hi,

This is in regards to Vodafone # [protected].

For the past few months , we are being over charged for the above number and would therefore like you to re view the Charges and keep me posted with the outcome via a Phone call .

Would appreciate a call at my number [protected] / [protected] as soon as possible.

Looking forward to the Response !!!!!!

Hello vodafone,

My name is Dinesh Raut, my vodafone postpaid number is [protected], I would like to deactive it permenantly as soon as possible,.

Please mail me back on same email id & give me the confirmation.

You can call me on [protected]

Kindly help me out to deactivate the same number permenantly I would be greatful to you.

Thank you.

Hello vodafone,

My name is Dinesh Raut, my vodafone postpaid number is [protected], I would like to deactive it permenantly as soon as possible,.

Please mail me back on same email id & give me the confirmation.

Kindly help me out to deactivate the same number permenantly I would be greatful to you.

Thank you.

Hello vodafone,

My name is Gaurav Kate, my vodafone postpaid number is [protected],

I would like to deactive it permenantly as soon as possible,.

Please mail me back on same email id & give me the confirmation.

You can call me on [protected]

Kindly help me out to deactivate the same number permenantly I would be greatful to you.

Thank you.

i m purchase vodafone lifetime connetion with number[protected] from sehgal telecom inside makhugate ferozepur city punjab. after 3 days the number is deactivated, i go to dealer sehgal telecom. he misbehave with me..i request him but he is no understand. i want to activate my connection[protected] before 15 dec, 2009 other wise i will attempt this case in consumer court. from RAJINDER KUMAR[protected]

i have taken new postpaid connection 5days back ,it has been de-activated ,what is the reason of de-activating my num-[protected]...j.maheeth

I HAVE CONVERTED MY POSTPAID CONNECTION INTO PREPAID ON DATE 10/12/2011. BUT STILL MY NUMBER ([protected]) IS NOT ACTIVATED.

PROBLEM WITH VODAPHONE SERVICE I AM tracking my complaint from past 1 month but these people are unable to solve my issue ...:(
Hi,
As i have mentioned in earlier email my number [protected] was in use and i have sent all the details which can prove that it was in use so you can not say that be cause of no usage you have disconnected my number. and as i am using this connection from last 6 yrs its very difficult to update my number to all of my contacts and register for all the services. so please do the needful.
and still if you are unable to provide the service please provide me proper answers for my below question.

1. why my number has got disconnected as it was in use (I have sent you the details of the messages which i have received before few days of disconnecting my number) ?
2. I have register my complaint within 5 working days then why you have recycled the number for which complaint has been registered ?
3. your CSR asked me to submit the document to vodafone store. and when i tried to submit it in vodafone store located in rajarampuri(Kolhapur) why they didn't accept my documents?

please send me the proper answers on this. and if your not able to answer these questions please return me my mobile connection with same number
please to the needful as soon as possible
Thanks,
Harshad

Sir/Madam,

I, Vivek Kumar Agarwal having Vodafone Prepaid Connection mobile no [protected] and submitted the necessary documents with Passport size photograph three times in the Vodafone Store and they console me that your no get activated with in 3 hours but after two or three days when I inquire about my no is Customer Care they says that visit nearest Vodafone store and after visiting there they say that you have to again submit the documents. This is happening since last 12 days.

Now today when I call Customer Care again they are saying I have to go to store to submit the documents cause Vodafone store didn't place the STAMP on the documents. I am asking you that Is this my fault that Store didn't put any Stamp in the documents. And why I bear this fault done by the store people. I visited store 5 times in last 10 days which is 15 KM from my place.

I am having the problem due to your store people which are inexperienced and having lack of knowledge to suggest peoples coming to your store. They are total useless and never cooperate with their customers and provide wrong information and guidance and never intimate people about their problems.

My Mobile no is not working since last 12 days as this is my official mobile no I am facing several problems.

Kindly activate my no or help me in porting to other company or I have to go for the alternative.

Regards

Vivek Agarwal
[protected]
Durgapur
West Bengal

Sir/Madam,

I, Vivek Kumar Agarwal having Vodafone Prepaid Connection mobile no [protected] and submitted the necessary documents with Passport size photograph three times in the Vodafone Store and they console me that your no get activated with in 3 hours but after two or three days when I inquire about my no is Customer Care they says that visit nearest Vodafone store and after visiting there they say that you have to again submit the documents. This is happening since last 12 days.

Now today when I call Customer Care again they are saying I have to go to store to submit the documents cause Vodafone store didn't place the STAMP on the documents. I am asking you that Is this my fault that Store didn't put any Stamp in the documents. And why I bear this fault done by the store people. I visited store 5 times in last 10 days which is 15 KM from my place.

I am having the problem due to your store people which are inexperienced and having lack of knowledge to suggest peoples coming to your store. They are total useless and never cooperate with their customers and provide wrong information and guidance and never intimate people about their problems.

My Mobile no is not working since last 12 days as this is my official mobile no I am facing several problems.

Kindly activate my no or help me in porting to other company or I have to go for the alternative.

Regards

Vivek Agarwal
[protected]
Durgapur
West Bengal