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[Resolved]  Vodafone World Calling Card — NONPERFORMANCE

I have purchased a WCC from Vodafone in 2500/= with a validity of 9 months. It worked first few day after that it became difficult to get 50118. I am registered for pin less service 9n phone [protected] and lodged at least 60 complaints at CARE / CORPORATE CARE / 111 / by fax but no body cared to attend it. The WCC effectiveness can be seen from my bills where calls made on card / without card are recorded and charged
accordingly. Now substantial money has lapsed with card. This is cheating with customers.Company should count all calls made by me without the help of card as these were on card and refund my all money The few mails are attached for reference please help
Prakash
Complaint marked as Resolved Aug 14, 2020
Complaint comments  27 CommentsShareTweet

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I have also had a similar expereience with a Rs 110 calling card.
Very bad service & response from the customer care.

Vodafone — unavailability of world calling cards.

There will be lack of supply of world calling cards although they give more publicity.
Whether it will be in supply or not, nobody knows exactly?

could you say anything about this.

regards,

wales.
I purchased a Vodafone World calling card last week ( 15th of June) from Ernakulam, Kerala thinking that it would be helpful and economical for me to call my relatives at Australia. Since that day i have been making attempts to reach the Aus numbers and not able to make a single call as on date. I called their customer care number 50119 once in the last week and registered the complaint about the same. They checked my pin number and the Aus calling number and after finding it OK told me that its a network problem and would get sorted out with in 24 Hrs. Thinking that the problem might have been fixed by now as more than 4 x 24 hrs passed by, i tried today at IST 6:00 AM. Once again i experience the same problem. Immedietly i tried to contact their customer care once again, But all my attempts to 50119, 6 attempts i got the same message " the music...then Welcome to Vodafone WCC customer care...all out customer care executives are busy...your call is improtant to us...please hold on our customer care executive will be in touch with you shortly...then the call automatically got disconnected"...This went on for 6 times and i decided to stop further attempts. Vodafone having boosted about their customer care through Visual medea and print medea...i had lots of hope on them..Now i have come to know all the propaganda is just for hype and got nothing to do with actual service.
Further i dont know whom to contact as my card would get expired in one month and i was not able to make any calls out of it.
My contact numbers are number is [protected].
it is not the problem with the vodaphone. It is a reputed company and working well in European countries. this is the problem with the infrastructure problem of India. This country has a lot of customer but the level of infrastructure required is not developed yet!! India has only one/two telecommunication satellites which is nothing in comparison to developed countries and as well as developing country like china. India is bitting its own bush about telecoms giant etc etc. the fact is that the quality of service and facilities over there is is awful and is nothing in comparison to USA, UK, Canada etc. one/two satellites cant handle all telephone/cell phone/Internet/weather forecasting etc simultaneously. In USA AT&T (a telecommunication company like vodaphone) has at least 10 satellites dedicated for wireless communications and Internet service only and other companies has their own satellites like this. so you can compare your case now, it is impossible for any company to provide better service with such a poor infrastructure. another point is that India Govt asks for huge amount of tax for long distance ISD calls which is unrealistic. So guys please stop complaining against any company, it is the problem with India and not with the company...
Thanks!!!
BALLS to you Mr. Anonymous...I don't know who you are...

but understand one thing...If the company cannot provide services which it day and night advertises then SCREW such company...

and if complaining about the company is not the solution then complaining about the infrastrcture in india is not a solution...

Vodafone — Unable to make calls using world calling card

Hi,

This is Ramesh babu.M, bearing number [protected].

I am unable to calls to my destination numbers.I told many times to custumer service.But no use.Now the card is experied.

I am palnning to reach consumer court.

Thanks,
Ramesh
Customer Care,

I purchased a long distance World calling card for Rs 500/- on 28 Sep 08 from N Delhi before leaving for Ireland, Dublin. the WCC was issued vide bill No 1132 dated 28 Sep 08 of BB Corporate Services Pvt Ltd, Dwarka,
Delhi-75. My WCC sl no is 977630370000977630370004.(Date of packing-1/08/2008
After reaching Dublin, when I tried using the card, I received an recorded error message saying that the card needs to be activated for use. this is in contravention with the assurance given by the salesman at Delhi Intl Airport stating that the card does not need any activation. The help line of the tecom service at Dublin also could not help except saying that the card needs to be taken back to the seller at Delhi.
Airtel, Delhi is requested to look into the matter and resolve the issue so that I can make use of the card as per the conditions laid down for use . My email address is - [protected]@hotmail.com

vodafone/world calling card — not created my wcc facility

my mobile no is [protected] nd i have already recharged with rs149 on[protected]bt till yet u could not provide me facility 4 it and there is no response 4m customer care
I have always had a problem with the WCC... and due to such difficuly the money lapses and there is obviously no refund on the same.
The Customer service with regards to the WCC is appalling as no one seems to be able to give you the right answer or even tell you what the problem is... I have been trying to call UK and France... and get only one message every single time "You have dialled the Wrong Number" however if I dial the same number witout the help of the WCC I get connected to the number.. so the idea of it being a network fault... well Mr Anonymous... u seem to have got that worng...
Vodafone... extremely poor show, n even worse customer service...
I purchased a Vodafone SIM because i urgently needed to connect internationally. i was told at the Vodafone Store that the services would be activated in 2 (TWO) hours. it did not.i contacted the Vodafone Customer Care and i was told that the services ALWAYS begin after 24 hours and the Store Managers ALWAYS MISGUIDE the customers. And true to it, my SIM was activated only after 24 hours.

I want to know is there any way to lodge a complaint with VODAFONE against such stores. interestingly, this store is a PROPER VODAFONE OUTLET.
Hi friends

I think I am the new victim of WCC (Waste Calling Card). I bought it just 2 days before and I've called to customer care so many times that I'd not called in my past life. It was pain in my ears as well as in my a**.
Not experienced extreem like you other friends they allowed me to make my first call. Lets see how much of my money I'll can use.

Lets pray not only for ourselves but for others so that they may have the consciences to not to go for WCC.

Hape we all have a nice day
WCC Card no. 87876233... is showing account blocked.
My current Vodafone mobile no. is [protected].
pls look into the matter.
you can contact me on the above mentioned no.
VODAFONE WCC IS TERRIBLE, PATHETIC AND A COMPLETE CHEAT.

NO ONE ANSWERS COMPLAINTS . i PURCHASED 375/- CARD . no action is taken . their customer care is non existent. I would like to report to consumer court for misleading and cheating customers.
Vodafone is to say the least.My mobile no [protected]. I have spoken so often to them, now I have given up.
I purchased vodafone postpaid connection i.e 16.sep.09 and they activated my no. after 5 days
Dear Sir,
You can definitely go to consumer court. I hope you have all receipts required. You can ask a fine on them. Consumer court decision is legally applicable to all such entities..
Good luck

C V V
well even i am using the same service where i just recharge the phone with Rs.375 denomination coupon. After recharge it said that i have Rs.339.9 in my account. The next day when I tried calling in Canada the IVR said that I have Rs2 in my account. Startled i called the customer service and spoke the advisor called HINA GULATI toi my actual surprise she couldnt even understand whatever i wrote here. After spending 15 minutes with her she decided that its a lost mobile complaint and told me that I have to dial the regular customer care instead of dialling the long distance menu. I was baffled and with all the integrity i started asking whether she wants me to explain things all over again. She had a harsh tone, unclear throat and I can bet she was eating or may be chewing a gum. Such is the attitude of the advisors here.

I still insisted that she hasnt completely resolved my issue yet to which she just dialed a long series of digits on the phone. All i could here was beeps that you get while dialing a number. after that the phone got disconnected. I called up again and this time I spoke to RAHUL the same day (29.10.2009 AROUND 1:20 pm) and asked for his supervisor, Team leader because a i knew that he will just not be able to help me. So anyways, this guy kept arguing that he wants to know about the matter. Finally, I gave up and recited the entire 15 minute conversation to him. The he said that theres nothin that he can do about it. By this time i lost my head and demanded for supervisor. He said that the supervisors are not available. So this means that theres no one to man them. I asked for his Team leader he said even his TL wasnt available. WHO IN THE HELL ACTUALLY MANS THESE LOWER LEVEL EMPLOYEES IN VODAFONE CUSTOMER CARE. Disgruntled I asked him for a an alternate way to raise a complaint. he gave me an E mail id : vodafonecare.[protected]@vodafone.com I mailed them. BELIEVE me they have not turned up yet.

Anyone reading this please DO NOT BUY A VODAFONE CONNECTION.


HUMILIATED & DISSATISFIED
Vodafone sucks. 22/11 should have been perpetrated on them.
Sir, my vf([protected]) number is locked at last sunday. retion is roing puk code so clear this code number.. very importern numbers in the sim so please clear code number sir

THANK YOU
on 3rd April 2010 i had purchased Rs1572 World calling card n its of no use when ever i m calling in Dubai my local balance get deducted is this the way i have to face the problem atleast 3 to 4 times i have to visit the Vodafone Gallery(Churchgate) n speak to the executive but it is of no use they say they have been paid less n no good training given to them i being an Advocate will make it a point to take an action not only in consumer court but also in newspapers to make people aware what type of service is been provided by the vodafone company n i will make it a point to make a note to the media n all source of awraness so that others should not b detiched by Vodafone people.changing the interiors of the store will not attract people but they should also provid best service to the customers.


Advocate Farzeen GM Khan
Another day another victim, Today its me !!
Highly attrocious !! ..

-sam

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