[Resolved] Vodafone World Calling Card — NONPERFORMANCE | |
I have purchased a WCC from Vodafone in 2500/= with a validity of 9 months. It worked first few day after that it became difficult to get 50118. I am registered for pin less service 9n phone [protected] and lodged at least 60 complaints at CARE / CORPORATE CARE / 111 / by fax but no body cared to attend it. The WCC effectiveness can be seen from my bills where calls made on card / without card are recorded and charged accordingly. Now substantial money has lapsed with card. This is cheating with customers.Company should count all calls made by me without the help of card as these were on card and refund my all money The few mails are attached for reference please help Prakash Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 27 Comments | |
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Vodafones new pay per second World Calling Cards
21 January 2010
Delhi, January 21, 2010: Vodafone Essar, one of India’s leading cellular services providers, today launched new world calling cards for its Prepaid and Postpaid customers. The new Vodafone World Calling Cards offer among the best per second tariffs for both STD and ISD calls across all destinations.
New Vodafone World Calling Cards:
US/Canada @ 4 paisa/second
Gulf @ 12 paisa/second
UK/Europe (fixed) @ 4 paisa/second
UK/Europe (mobile) @ 12 paisa/second
China @ 5 paisa/second
South East Asia @ 6 paisa/second
Australia/NZ (fixed) @ 5 paisa/second
Australia/NZ (mobile) @ 13 paisa/second
STD @ 1 paisa/second
21 January 2010
Delhi, January 21, 2010: Vodafone Essar, one of India’s leading cellular services providers, today launched new world calling cards for its Prepaid and Postpaid customers. The new Vodafone World Calling Cards offer among the best per second tariffs for both STD and ISD calls across all destinations.
New Vodafone World Calling Cards:
US/Canada @ 4 paisa/second
Gulf @ 12 paisa/second
UK/Europe (fixed) @ 4 paisa/second
UK/Europe (mobile) @ 12 paisa/second
China @ 5 paisa/second
South East Asia @ 6 paisa/second
Australia/NZ (fixed) @ 5 paisa/second
Australia/NZ (mobile) @ 13 paisa/second
STD @ 1 paisa/second
Even I faced same problem now Vodafone is even charged calling Customer care and those people keep our call on hold for a long time without any solution.
I purchased INR 550 WCC where i got a confirmed status of completion of transaction and pin and serila no in next email but that email never came.
Vodafone is always very sad in their customer approach. and Customer care executives are even more sad .
I purchased INR 550 WCC where i got a confirmed status of completion of transaction and pin and serila no in next email but that email never came.
Vodafone is always very sad in their customer approach. and Customer care executives are even more sad .
I am using[protected]XXXXXXXXX to make international call, where your automatic system is asking PIN.
I have also entered PIN there, but no response from the system and money is also deducted every time.
Without using a single second, I lost appox. Rs 10.
Is this the system/service you provide to your customer?
Nobody likes to pay without talking. Vodafone should reverse this amount to my mobile and activate this WCC card.
Looking forward to see some positive action soon.
WORST SERVICE!
IF THIS IS NOT TREATED, I WILL NOT USE VODAFONE IN FUTURE.
I have also entered PIN there, but no response from the system and money is also deducted every time.
Without using a single second, I lost appox. Rs 10.
Is this the system/service you provide to your customer?
Nobody likes to pay without talking. Vodafone should reverse this amount to my mobile and activate this WCC card.
Looking forward to see some positive action soon.
WORST SERVICE!
IF THIS IS NOT TREATED, I WILL NOT USE VODAFONE IN FUTURE.
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+91 22 7171 5000 (HQ)
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i[censored]r serial number is of the format 10000XXXXXXX (12 digit), i would like to tell you that your balance never gets deducted from your main balance if you are using in the correct format like if you are dialing 50318+00+ ISD number.
the problem comes when you have saved your friends number
eg:[protected] with the name Armaan
and
WCC dialed number
eg: 5031800971234566777777 with the same name Armaan .
And if you have not saved WCC number in your phone you will again notice that when ever you dial this number with 50318, again it shows the samr name armaan.
you must have noticed that whichever number you dial it will show you the same name.
This can create trouble later on while dialing his number again.
This is the format shown by most of the mobiles and
by mistake if you dial the number with which 50318 is not attached then its not a WCC call and main account balance will get depleted .
This has happened with me also so i am explaining the concern to you .
So please check the number before dialing and save the WCC number with other name eg: WCC armaaan
I am also a WCC user that is the reason i know this issue.
I hope this will also help you.