[Resolved] Vodafone — Wrong Billing | |||
Dear Sir, From 5TH of March I am trying to coordinate with you but you people didn’t want to listen me. This is final reminder and request kindly look into the matter and do the needful. Regards, Vineet From: Vineet Goyal [mailto:[protected]@shivalikprints.com] Sent: Thursday, March 07, 2013 5:32 PM To: 'nodal.[protected]@vodafone.com' Subject: RE: RE: WRONG BILLING - SECOND TIME ON [protected] [REF:[protected]] Importance: High Dear Sir, I didn’t get any call from this number. I got the call from all number but didn’t receive any call from your side. I am using Vodafone services; you have to recheck how the same can be done. And also astonished I got such vague mails from Nodal Center of Vodafone. My email ids are – [protected]@yahoo.co.in (Personal) [protected]@shivalikprints.com (Official) Anything else you want to know from my side. Regards, Vineet From: NodalDEL [mailto:nodal.[protected]@vodafone.com] Sent: Thursday, March 07, 2013 5:17 PM To: [protected]@shivalikprints.com Subject: Re: RE: WRONG BILLING - SECOND TIME ON [protected] [REF:[protected]] Dear Mr. Goel, Thank you for your email dated 05/03/13 regarding the balance deduction on your mobile number [protected]. We sincerely regret the inconvenience caused to you. We would like to inform you that we tried contacting you on numbers [protected] & [protected] on 07/03/13 at 05:18 pm by number[protected] however were unable to contact you we would like to confirm you that, the e-mail Id from which we have received the e-mail is not updated in our records. Hence, we request you to kindly update your e-mail Id by sending an SMS EMAIL<space>email Id to 111. Post updation of your email ID in our records, please send us an e-mail from your registered e-mail Id so that we can we can address your query. In case you need further assistance, please do call or email us. We will do our best to help you. Happy to help, Kunal Saxena Vodafone Care Contact numbers Vodafone Care : 111 or +91- [protected] Nodal Officer : +91- [protected] (Available between 9:30 a.m. to 6 p.m. Monday to Friday) Fax number : +91- [protected]/[protected] E-mail : nodal.[protected]@vodafone.com Website : www.vodafone.in ---- Original Message ---- From: [protected]@shivalikprints.com Sent: 05-Mar-2013 14:24:42 To: Gunjan.[protected]@vodafone.com Cc: [protected]@shivalikprints.com; Corporatecare.[protected]@vodafone.com; Nodal.[protected]@vodafone.com; Appellate.[protected]@vodafone.com Subject: RE: WRONG BILLING - SECOND TIME ON[protected] You people donbo port my number with subscriber who is genuine and listen to customer. I will help myself to return my hard earned money. Regards, Vineet From: Gunjan Juneja (DEL) [mailto:Gunjan.[protected]@vodafone.com] Sent: Tuesday, March 05, 2013 2:10 PM To: '[protected]@shivalikprints.com' Cc: '[protected]@shivalikprints.com'; CORPORATECAREDEL (DEL-NE), Vodafone India; Nodal Upw (UPW-NE), Vodafone India; Appellate Upw (UPW-NE), Vodafone India Subject: Re: WRONG BILLING - SECOND TIME ON[protected] The plan details are mentioned in my mail below Regards Gunjan Juneja From: Vineet Goyal [mailto:[protected]@shivalikprints.com] Sent: Tuesday, March 05, 2013 02:03 PM India Standard Time To: Gunjan Juneja (DEL) Cc: [protected]@shivalikprints.com <[protected]@shivalikprints.com>; CORPORATECAREDEL (DEL-NE), Vodafone India; Nodal Upw (UPW-NE), Vodafone India; Appellate Upw (UPW-NE), Vodafone India Subject: RE: WRONG BILLING - SECOND TIME ON[protected] Let me know my current plan Calling bg. Regards, Vineet From: Gunjan Juneja (DEL) [mailto:Gunjan.[protected]@vodafone.com] Sent: Tuesday, March 05, 2013 1:56 PM To: '[protected]@shivalikprints.com' Cc: '[protected]@shivalikprints.com'; CORPORATECAREDEL (DEL-NE), Vodafone India; Nodal Upw (UPW-NE), Vodafone India; Appellate Upw (UPW-NE), Vodafone India Subject: Re: WRONG BILLING - SECOND TIME ON[protected] Pls speak to manoj on plan offerings Regards Gunjan Juneja From: Vineet Goyal [mailto:[protected]@shivalikprints.com] Sent: Tuesday, March 05, 2013 01:54 PM India Standard Time To: Gunjan Juneja (DEL) Cc: [protected]@shivalikprints.com <[protected]@shivalikprints.com>; CORPORATECAREDEL (DEL-NE), Vodafone India; Nodal Upw (UPW-NE), Vodafone India; Appellate Upw (UPW-NE), Vodafone India Subject: RE: WRONG BILLING - SECOND TIME ON[protected] Adding Vodafone Corporate Care/Nodal Officer/Appellate Authority for an early action on my grievances. Every time we are giving fake commitments and we have to chase up with Vodafone team either to correct services or to correct bills. This is routine practice. Regards, Vineet From: Gunjan Juneja (DEL) [mailto:Gunjan.[protected]@vodafone.com] Sent: Tuesday, March 05, 2013 1:46 PM To: '[protected]@shivalikprints.com' Cc: '[protected]@shivalikprints.com' Subject: Re: WRONG BILLING - SECOND TIME ON[protected] Manoj Pls share the details with your user for biz plan Regards Gunjan Juneja From: Vineet Goyal [mailto:[protected]@shivalikprints.com] Sent: Tuesday, March 05, 2013 01:44 PM India Standard Time To: Gunjan Juneja (DEL) Cc: [protected]@shivalikprints.com <[protected]@shivalikprints.com> Subject: RE: WRONG BILLING - SECOND TIME ON[protected] No. Check local 1000 min inclusive of CUG calling. CUG is free and after that I can avail 1000btion. I am confused for my current plans; kindly confirm my latest plan details (calling + black berry). IF possible make it in an excel format. Regards, Vineet From: Gunjan Juneja (DEL) [mailto:Gunjan.[protected]@vodafone.com] Sent: Tuesday, March 05, 2013 1:39 PM To: '[protected]@shivalikprints.com' Cc: '[protected]@shivalikprints.com' Subject: Re: WRONG BILLING - SECOND TIME ON[protected] Its mentioned that as per the plan activated on your no, correct calculation is done Regards Gunjan Juneja From: Vineet Goyal [mailto:[protected]@shivalikprints.com] Sent: Tuesday, March 05, 2013 11:32 AM India Standard Time To: Gunjan Juneja (DEL) Cc: [protected]@shivalikprints.com <[protected]@shivalikprints.com> Subject: RE: WRONG BILLING - SECOND TIME ON[protected] Hi Gunjan, I am not clear on the below technical language of Vodafone and moreover as per provided details the billing are still wrong. Kindly provide me simple excel format. Regards, Vineet From: Gunjan Juneja (DEL) [mailto:Gunjan.[protected]@vodafone.com] Sent: Monday, March 04, 2013 10:09 AM To: Vineet Goyal Cc: [protected]@shivalikprints.com Subject: RE: WRONG BILLING - SECOND TIME ON[protected] Hi, [protected] :- Vodafone Biz Plan is running and below mentioned benefits is available in current plan as per deal. Customer is getting the discount in bill for the same. cid:image001.[protected]@01CE1731.BA83F6D0 cid:image002.[protected]@01CE1731.BA83F6D0 Regards Gunjan Juneja From: Vineet Goyal [mailto:[protected]@shivalikprints.com] Sent: 28 February 2013 17:31 To: Gunjan Juneja (DEL) Cc: [protected]@shivalikprints.com Subject: WRONG BILLING - SECOND TIME ON[protected] Importance: High Hi Gunjan, Kindly find the attached pdf of my current bill which is generated wrongly IInd time. The bill is not in accordance with the plan which you was planned and suggested for Shivalik Group. Every time why you was giving wrong commitments and influence us; the same cannot be repeated in future again. This time I need compensation for wrong billing why we have to check Bills again n again and write to you to rectify the same. The same was also happened on 26/11/2012 which was rectified later. Kindly look in the matter personally and do the needful. An urgent reply would be highly appreciated. Regards, Vineet From: Vineet Goyal [mailto:[protected]@shivalikprints.com] Sent: Wednesday, February 27, 2013 3:28 PM To: 'Manoj' Subject: RE: confirmation of roaming charge Importance: High Thnx Singla jee. Regards, Vineet From: Manoj [mailto:[protected]@shivalikprints.com] Sent: Wednesday, February 27, 2013 3:02 PM To: 'Vineet Goyal' Subject: FW: confirmation of roaming charge From: Shruti Dua (DEL) [mailto:Shruti.[protected]@vodafone.com] Sent: Tuesday, September 18, 2012 10:49 AM To: Manoj; Gunjan Juneja (DEL) Cc: [protected]@shivalikprints.com; Karan Rawat (DEL); Amit Rana (DEL) Subject: RE: confirmation of roaming charge Roaming Incoming 1 Outgoing 1 STD 1 From: Manoj [mailto:[protected]@shivalikprints.com] Sent: Saturday, September 15, 2012 3:41 PM To: 'shruti.[protected]@vodafone.com'; 'harman.[protected]@vodafone.com' Cc: '[protected]@shivalikprints.com'; 'KARAN RAWAT'; 'Amit.[protected]@vodafone.com'; 'gunjan.[protected]@vodafone.com' Subject: confirmation of roaming charge Dear Shruti, We want confirm to you that what is the charge of roaming incoming & outgoing on this plan. Plan name is 335 Bliz Plan. Rental 335 Local Call rates Local CUG Local V2V 0.30 Local To Other Mobiles 0.30 Local To Landlines 0.50 STD Std V2V 0.50 Std To Other Mobiles 0.50 Std To Landlines 0.50 SMS Local 0.50 National 0.50 International 5.00 National International 0.60 0.80 Freebies in the plan 300 Local +National SMS Free Free Minutes Local + Std-Set 1 1000 min Local +1000 min STD calls Regards Manoj This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you. This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you. This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you. This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you. This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you. This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you. Was this information helpful? | |||
Dec 2, 2016 Complaint marked as Resolved Verified Support Feb 06, 2012 Vodafone India Customer Care's response Hello Deepak, Thanks for writing to us with your concern. We are sorry for the inconvenience faced. Please share your number with us at http://bit.ly/xOmHKg we'll get back to you with assistance at the earliest. For any other assistance you can call us on 198. Regards, Vodafone Customer Care Verified Support Apr 19, 2012 Vodafone India Customer Care's response Hello Sir/Madam, We would like to inform you that the charges towards internet usage are valid, and hence, we are unable to process a reversal for the same. Regards, Vodafone Customer Care Verified Support Apr 20, 2012 Vodafone India Customer Care's response Hello Sharad, We regret any inconvenience caused. Please note that we've sent you an email regarding the matter. Regards, Vodafone Customer Care Verified Support May 03, 2012 Vodafone India Customer Care's response Hello Vinoth, We would like to inform you that you have been charged as per usage, and hence the balance deduction is valid. Regards, Vodafone Customer Care Verified Support May 07, 2012 Vodafone India Customer Care's response Hello Shyam, Thanks for writing to us. Please send us your number at http://bit.ly/JbiIdr so that we may address your concern better. Regards, Vodafone Customer Care Verified Support Jul 09, 2012 Vodafone India Customer Care's response Hello Sir/Madam, Please share your contact number with us at http://bit.ly/LIjWyX so that we can assist you further. Regards, Vodafone Customer Care. Verified Support Jul 13, 2012 Vodafone India Customer Care's response Hello Dilip, Please share your number with us here http://bit.ly/MluQPW We'll look into the matter and get back to you at the earliest. Regards, Vodafone Customer Care Verified Support Aug 18, 2012 Vodafone India Customer Care's response Hello Gayatri, Please be informed that we are working on your concern and will get back to you with an update in 48 hours. Regards, Vodafone Customer Care, Mumbai. Verified Support Mar 16, 2013 Vodafone India Customer Care's response Hello Vineet, We have checked and confirm that you have been charged accurately towards the usage done. Hence, the charges are valid. Also, we have sent you an email to your registered email Id addressing the concern. Please check the same. Regards, Vodafone Customer Care, Delhi & NCR. | |||
 127 Comments | |||
Comments
SIR ,
MY NEW BILL UPDATED AND I GOT 5879rs BILLING . AND IN THIS 5879rs , 4470rs FOR VODAFIONE MOBILE CONNECT USAGE . AND AM SHURE THAT AM NOT USED THAT MUCH . MY MOBILE NO: [protected] .
ANOOP M C
MANAPARAMBIL HOUSE
PERAMANGALAM P O
PENINGANNOOR
MOB : 680545
MY NEW BILL UPDATED AND I GOT 5879rs BILLING . AND IN THIS 5879rs , 4470rs FOR VODAFIONE MOBILE CONNECT USAGE . AND AM SHURE THAT AM NOT USED THAT MUCH . MY MOBILE NO: [protected] .
ANOOP M C
MANAPARAMBIL HOUSE
PERAMANGALAM P O
PENINGANNOOR
MOB : 680545
I am Subrata Mondal.
On the month October 2010, I took vodafone postpaid number [protected].
From the 2nd month onwards in my bill, there is a download charge around Rs. 150 every month.
Even i have not activated that downloading service, then also it is coming in my bill.
At the end of December, I have complained regarding this at one of Vodafone office where from i took this connection. I requested him to stop such service.
They told me to pay the regular charges except downloading charges and this amount will be adjusted on next month bill.
In the month of January again the same charge is coming for downloading.
I have not used for a signle day this SIM card on the month of February, then also the same thing is getting repeated. In the month of February also there is RS 140 charges for downloading.
After sending mail to Vodafone customer and several complain to Vodafone representative at Reliance Motikhavdi, Jamnagar office regarding this wrong billing I didn't get any solution. Every month my bill was on increasing trend due to your wrong system. Every month Vodafone representative at Motikhavi Reliance premise used to say me to pay the amount other than downloading charges assuring the bill which was charged for downloading will be deducted in next month.
But still then my problem was not solved.
So, I closed the connection (number: [protected]) at Jamnager Vodafone office on 1st week of April.
Even then this month bill has come to my address for the month of April where it shows monthly charges is Rs. 1.67 & downloading charges 150.
When i have stopped the connection on 1st week of April then how come downloading charges generate for 30 days.
It clearly shows that there is a problem with downloading charges in system which affect customer like me.
Please look into this matter seriously.
Even today this bill is coming to me with addition of that Rs. 150 (downloading charges) every month.
When i am keeping switch off this mobile then how come Vodafone can charge me for downloading.
Several times i have complained regarding this wrong billing.
Please do the needful and reduce unnecessary burden to customer.
On the month October 2010, I took vodafone postpaid number [protected].
From the 2nd month onwards in my bill, there is a download charge around Rs. 150 every month.
Even i have not activated that downloading service, then also it is coming in my bill.
At the end of December, I have complained regarding this at one of Vodafone office where from i took this connection. I requested him to stop such service.
They told me to pay the regular charges except downloading charges and this amount will be adjusted on next month bill.
In the month of January again the same charge is coming for downloading.
I have not used for a signle day this SIM card on the month of February, then also the same thing is getting repeated. In the month of February also there is RS 140 charges for downloading.
After sending mail to Vodafone customer and several complain to Vodafone representative at Reliance Motikhavdi, Jamnagar office regarding this wrong billing I didn't get any solution. Every month my bill was on increasing trend due to your wrong system. Every month Vodafone representative at Motikhavi Reliance premise used to say me to pay the amount other than downloading charges assuring the bill which was charged for downloading will be deducted in next month.
But still then my problem was not solved.
So, I closed the connection (number: [protected]) at Jamnager Vodafone office on 1st week of April.
Even then this month bill has come to my address for the month of April where it shows monthly charges is Rs. 1.67 & downloading charges 150.
When i have stopped the connection on 1st week of April then how come downloading charges generate for 30 days.
It clearly shows that there is a problem with downloading charges in system which affect customer like me.
Please look into this matter seriously.
Even today this bill is coming to me with addition of that Rs. 150 (downloading charges) every month.
When i am keeping switch off this mobile then how come Vodafone can charge me for downloading.
Several times i have complained regarding this wrong billing.
Please do the needful and reduce unnecessary burden to customer.
Vodafone — Regarding non refund of callertune downloading and activation charges
Sir,I would like to inform you that I am customer of vodafone(huch)
since 5 years and my mobile number is [protected]. I am in the DND
service for about two months. But callertune is activated and my
balance was debited for Rs.45/- on 4th june 2011. I called several
times called to the customer care since 4th of june 2011 but they told
at last that the caller tune was activated at my end. But I am not
activated. I am not interested in callertune. This is not the first
time, for around 8 times my account is debited.
But for the last instance I am mailing you as last attempt. I hope
that you will recieve my query and do the needful. You check my track
record from 5 years and confirm what type of loyal customer I was. I
hope that my amount Rs.45/- will be credited soon.
M.VEERESH BABU
[protected]
email id: [protected]@gmail.com
Vodafone — Charging extra amount against wrong plan - vodafone
Dear authority,this is regarding a vodafone corporate connections, which I took few months back. I requested the corporate plan rs.499 advance rental for two years. I made payment against this and possess slip of it as well. But they activated other plan and forcing me again and again to make payment against it. I requested three times to them for recifying this error as well by sending written mail. I have never received any response regarding it, on the top they have discontinued my connections and making calls at unusuale times for forcing to make payments. They never addressed my problem. Recently my wife got operation I had need of contact numbers also but I could not avail the facility of my connections for which I have already made the payment. Due to all this I have been very disturb. My wife and my newly born baby are also affected with their unusal calls and create disturbance in their required rest.
I have slip of payment and copy of mail( which I forwarded to them for taking rectification step ). Kindly do needful and take appropriate action. I shall be highly obliged to you for your timely help and cooperation.
Thanks and regards,
vinod kumar gupta
(+91 [protected])
hello,
i have recharged my cell through internet banking of rs 333 but i didn't get that balance but this amount has been deducted from my account i have been trying from last one week but my call is not going to customer care center actually this is not fare how can u deduct without getting any balance in my cell please re credit my account what amount has been deducted My complaint number is [protected]
i have recharged my cell through internet banking of rs 333 but i didn't get that balance but this amount has been deducted from my account i have been trying from last one week but my call is not going to customer care center actually this is not fare how can u deduct without getting any balance in my cell please re credit my account what amount has been deducted My complaint number is [protected]
hello sir, I DNT KNOW WHAT TO SAY . ACTUALLY AM GIVING U THIS COMPLAINT BECAUSE AM SHURE ABOUT MY USAGE WITH GPRS . I HAD CONNECTED MY MOBILE WITH FACEBOOK AND SOME PICTURES ONLY . ITS UPTO MAXIMUM TWO DAYS IN 5630 EXPRESS MUSIC MOBILE. AFTER THAT TWO DAYS CHANGED MY MOBILE (SONY ERICSION YENDO) . KINDLY PLEASE CHECK MY ACCOUNT DETAILS AGAIN TO GIVE ME ANY WEIVER . PLEASE I CNT PAY THIS MUCH AMOUNT TO YOU . AM WORKING AS A TRAINEE IN HOSPITAL 6000RS SALARY .PLEASE DO SOMETHING,
THANKFULLY ANOOP . M C
THANKFULLY ANOOP . M C
I have post paid connection of vodafone[protected] which i informed the tele caller to activate the internet plan 199/- to my connection. But the vodafone guys has activated the to the wrong no. Internet pack was not activated in my cell, The bill shoot up, the internet bill only 1780/- which is not fair. the mistake done by the tele caller which i will not pay. Then the monthly bill is not coming to my home not even once. The courier guys are not delivering. Today 10.08.2011 one person came from vodafone collection team to collect the bill amount to my residence, he talked in all uncultured manner. This is not fair in the vodafone part of view. I wil settle only the talk time bill, internet bill will not be paid.
MY MAIL ID: [protected]@yahoo,com
MY MAIL ID: [protected]@yahoo,com
(Very annoyed with the services and also not responding on the complaint, as confirmed :- one vodafone to vodafone (local) number free, and they charged and also asking for money, moreover in itimized bill it was not charged for 3 days and after that they are charging)
Concern B:-
The Mascallnet DSA charged 250/- for this connection stated this would be your security charges moreover the attached paid slip is not showing the respective amount in your system as confirmed by customer care executive. Please interrogate...
[protected][protected][protected][protected][protected]
Detailed complaint :-
Vodafone Team.
I am afraid to inform you, what is the deal of sending the correspondence from the register mail id; I am fed-up of your such witty electronically rebuttal react / response. When I am sending you the information and seeking for the resolution which is pending since long 06/27/2011 12:52 PM.
What else you need you can call also... why you guys are afraid to talk to your own customer. I want the resolution on this complaint on ASAP note... no more electronic concerns please....
Mr. Gangwar ~ Do you mind if you consider one customer complaint which is addressed you since long or you want us to visit the Vodafone office Okhla, believe you me I dont mind however the litigation and repercussion will be levied by Vodafone only...
(All mails are marked to the TRAI Deputy General)
R,
Rahul
Process Excellence & PRG
Tata Consultancy Services
Cell:- +[protected]
Mailto: rahul57.[protected]@tcs.com
Website: http://www.tcs.com
____________________________________________
Experience certainty. IT Services
Business Solutions
Outsourcing
____________________________________________
From: "Vodafonecaredel (DEL-NE)" <[protected]@vodafone.com>
To: "rahul57.[protected]@tcs.com" <rahul57.[protected]@tcs.com>
Date: 08/12/2011 03:17 PM
Subject: Bill explanation on Vodafone mobile number [protected]
Dear Mr. Rahul,
Thank you for writing to Vodafone regarding the bill explanation on Vodafone mobile number [protected].
We sincerely regret the inconvenience caused to you.
We would like to confirm you that, as per our records, the name updated in the Vodafone account [protected] and the e-mail ID from which we have received the e-mail is different.
We would like to confirm you that, as per our records, the e-mail Id updated in the Vodafone account and the e-mail Id from which we have received the e-mail are different. Hence we request you to kindly send us an e-mail from your registered e-mail Id so that we can address your query.
We would like to inform you that you can also update your registered e-mail Id by sending an SMS “EMAIL<space>email Id” to 111. We assure you that on receipt of the SMS, your e-mail ID will be updated in our records within 2 hours.
Assuring you with best of our services and we value your association with us.
Happy to help,
Ashish Gupta
Vodafone Care
Contact numbers*
Vodafone Care : 111 or +91-[protected]
Fax number : +91-[protected]/[protected]
E-mail : corporatecare.[protected]@vodafone.com
Website : www.vodafone.in
_____________________________________________
From: rahul57.k [rahul57.[protected]@tcs.com]
Sent: 10-Aug-2011 17:01
To: gurpreet.[protected]@vodafone.com,sushma.[protected]@vodafone.com,vodafonecare.[protected]@vodafone.com
CC: dd.[protected]@nic.in,vivekg.[protected]@vodafone.com
Subject: Fw: Vodafone Saver Plan @ 1 Paisa
Dear Gurpreet,
FYI...
The deal of one vodafone to vodafone number is free from [protected] to[protected] is still not in place and i am wrongly charged on my bill as all the calls are charged to that number in itemized bill.....
Please do the needful...
Looking for positive expectations from this mail...
(kindly confirm as soon you get the mail)
Regards,
Rahul
+[protected]
----- Forwarded by Rahul57 K/CHN/TCS on 08/10/2011 05:02 PM ----- From: Rahul57 K/CHN/TCS
To: Sushma.[protected]@vodafone.com, vodafonecare.[protected]@vodafone.com
Cc: [protected]@gmail.com, vivekg.[protected]@vodafone.com, dd.[protected]@nic.in
Date: 06/29/2011 07:11 PM
Subject: Re: Fw: Vodafone Saver Plan @ 1 Paisa
Dear Sushma & Team,
Thanks for the expedite resolution, the below mentioned is resolved and confirmed by one of your Vodafone executive. Really appreciate your kind efforts...
However there is one more small concern which need your intervention to resolve :-
Concern A:-
As it is a new connection hence the credit limit (500/-) is feeble to use moreover as the one Vodafone family number is free so still getting the warning messages of part payment and as you can initialize the outgoing calls my wife calls only me the define one number. I am amazed and out of curiosity that when you have given the option and service for one complimentary number to call then why there is a CAP or Threshold to use that.... this is a contradictory statement. Please help in this issue convert the below mentioned payment as the security and do the needful.
Concern B:-
The Mascallnet DSA charged 250/- for this connection stated this would be your security charges moreover the attached paid slip is not showing the respective amount in your system as confirmed by customer care executive. Please interrogate...
Curtosy copy to
[protected][protected][protected]
Thanks....
Rgds,
Rahul
Manager -
Process Excellence Six Sigma Black Belt
TATA Consultancy Services - UK
Cell:- +[protected]
Mailto: rahul57.[protected]@tcs.com
Website: http://www.tcs.com
___________________________________________
Experience certainty. IT Services
Business Solutions
Outsourcing
____________________________________________
From: Rahul57 K/CHN/TCS
To: Sushma.[protected]@vodafone.com, vodafonecare.[protected]@vodafone.com
Cc: vivekg.[protected]@vodafone.com, dd.[protected]@nic.in, [protected]@gmail.com
Date: 06/27/2011 06:24 PM
Subject: Fw: Vodafone Saver Plan @ 1 Paisa
Please do the needful... as still waiting... From: Rahul57 K/CHN/TCS
To: sushma.[protected]@vodafone.com
Cc: [protected]@gmail.com
Date: 06/27/2011 01:36 PM
Subject: Fw: Vodafone Saver Plan @ 1 Paisa
Dear Shushma,
Hi...
As discussed with the one of your DSA of Vodafone (situated in Okhla), the below mentioned plan is promised / taken and activated from Prepaid to Postpaid conversion of[protected] Sim No EH[protected].
However it is still in the dilemma that the complimentary number[protected] is not activated on that number yet, and because of more calling on that number the started credit limit of 500/- is about to reach and the number will be on hold till part payment.
Please do the needful for the same and activate the number on expedite notification.
Details of the DSA :-
Rep Name :- Gagan
Contact No :[protected]
B-24 Okhla PH II
Delhi
Courtesy Copy marked to :- DDG (Public Grievances) Shri S.S. Singh 1210 207 23372131 6576 23372605 24645517 Qtr. No. 29, Type D-II, East Kidwai Nagar, North of AIIMS, New Delhi-23
dd.[protected]@nic.in
[protected]
Thanks....
Rgds,
Rahul
Manager -
Process Excellence Six Sigma Black Belt
TATA Consultancy Services - UK
Cell:- +[protected]
Mailto: rahul57.[protected]@tcs.com
Website: http://www.tcs.com
____________________________________________
Experience certainty. IT Services
Business Solutions
Outsourcing
____________________________________________
----- Forwarded by Rahul57 K/CHN/TCS on 06/27/2011 12:55 PM ----- From: Mas Call net <[protected]@gmail.com>
To: rahul57.[protected]@tcs.com
Date: 06/27/2011 12:52 PM
Subject: Vodafone Saver Plan @ 1 Paisa
HI
Vodafone Saver Plan @ 1 Paisa
Exclusive Plan….Loaded with be
nefits!!!!!
v Low Rent
v Clip FREE
v Super aggressive call rates
v No Advance Rent
The plan has it all……..!!!!!!!!!!
Here are the plan details:
§ Vodafone Saver Plan @ 1 Paisa
§ Monthly Rent : 199
§ Clip : Free
§ One Voda to voda local Number freeeeeeee : [protected]
Tariff call rates
§ All V2V (Loc + STD) : 0.01p
§ All V2O (Loc + STD) : 0.01p
Freebies
§ Free 12000 seconds(local + STD)
200 (local+ STD) SMS
SMS
§ Local – Re 0.60
§ National – Rs. 0.60
§ International – Rs.5
10.30% Service Tax on whole bill.
Regards,
Mas Call net
[attachment "image002.gif.001" deleted by Rahul57 K/CHN/TCS]
This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.
Concern B:-
The Mascallnet DSA charged 250/- for this connection stated this would be your security charges moreover the attached paid slip is not showing the respective amount in your system as confirmed by customer care executive. Please interrogate...
[protected][protected][protected][protected][protected]
Detailed complaint :-
Vodafone Team.
I am afraid to inform you, what is the deal of sending the correspondence from the register mail id; I am fed-up of your such witty electronically rebuttal react / response. When I am sending you the information and seeking for the resolution which is pending since long 06/27/2011 12:52 PM.
What else you need you can call also... why you guys are afraid to talk to your own customer. I want the resolution on this complaint on ASAP note... no more electronic concerns please....
Mr. Gangwar ~ Do you mind if you consider one customer complaint which is addressed you since long or you want us to visit the Vodafone office Okhla, believe you me I dont mind however the litigation and repercussion will be levied by Vodafone only...
(All mails are marked to the TRAI Deputy General)
R,
Rahul
Process Excellence & PRG
Tata Consultancy Services
Cell:- +[protected]
Mailto: rahul57.[protected]@tcs.com
Website: http://www.tcs.com
____________________________________________
Experience certainty. IT Services
Business Solutions
Outsourcing
____________________________________________
From: "Vodafonecaredel (DEL-NE)" <[protected]@vodafone.com>
To: "rahul57.[protected]@tcs.com" <rahul57.[protected]@tcs.com>
Date: 08/12/2011 03:17 PM
Subject: Bill explanation on Vodafone mobile number [protected]
Dear Mr. Rahul,
Thank you for writing to Vodafone regarding the bill explanation on Vodafone mobile number [protected].
We sincerely regret the inconvenience caused to you.
We would like to confirm you that, as per our records, the name updated in the Vodafone account [protected] and the e-mail ID from which we have received the e-mail is different.
We would like to confirm you that, as per our records, the e-mail Id updated in the Vodafone account and the e-mail Id from which we have received the e-mail are different. Hence we request you to kindly send us an e-mail from your registered e-mail Id so that we can address your query.
We would like to inform you that you can also update your registered e-mail Id by sending an SMS “EMAIL<space>email Id” to 111. We assure you that on receipt of the SMS, your e-mail ID will be updated in our records within 2 hours.
Assuring you with best of our services and we value your association with us.
Happy to help,
Ashish Gupta
Vodafone Care
Contact numbers*
Vodafone Care : 111 or +91-[protected]
Fax number : +91-[protected]/[protected]
E-mail : corporatecare.[protected]@vodafone.com
Website : www.vodafone.in
_____________________________________________
From: rahul57.k [rahul57.[protected]@tcs.com]
Sent: 10-Aug-2011 17:01
To: gurpreet.[protected]@vodafone.com,sushma.[protected]@vodafone.com,vodafonecare.[protected]@vodafone.com
CC: dd.[protected]@nic.in,vivekg.[protected]@vodafone.com
Subject: Fw: Vodafone Saver Plan @ 1 Paisa
Dear Gurpreet,
FYI...
The deal of one vodafone to vodafone number is free from [protected] to[protected] is still not in place and i am wrongly charged on my bill as all the calls are charged to that number in itemized bill.....
Please do the needful...
Looking for positive expectations from this mail...
(kindly confirm as soon you get the mail)
Regards,
Rahul
+[protected]
----- Forwarded by Rahul57 K/CHN/TCS on 08/10/2011 05:02 PM ----- From: Rahul57 K/CHN/TCS
To: Sushma.[protected]@vodafone.com, vodafonecare.[protected]@vodafone.com
Cc: [protected]@gmail.com, vivekg.[protected]@vodafone.com, dd.[protected]@nic.in
Date: 06/29/2011 07:11 PM
Subject: Re: Fw: Vodafone Saver Plan @ 1 Paisa
Dear Sushma & Team,
Thanks for the expedite resolution, the below mentioned is resolved and confirmed by one of your Vodafone executive. Really appreciate your kind efforts...
However there is one more small concern which need your intervention to resolve :-
Concern A:-
As it is a new connection hence the credit limit (500/-) is feeble to use moreover as the one Vodafone family number is free so still getting the warning messages of part payment and as you can initialize the outgoing calls my wife calls only me the define one number. I am amazed and out of curiosity that when you have given the option and service for one complimentary number to call then why there is a CAP or Threshold to use that.... this is a contradictory statement. Please help in this issue convert the below mentioned payment as the security and do the needful.
Concern B:-
The Mascallnet DSA charged 250/- for this connection stated this would be your security charges moreover the attached paid slip is not showing the respective amount in your system as confirmed by customer care executive. Please interrogate...
Curtosy copy to
[protected][protected][protected]
Thanks....
Rgds,
Rahul
Manager -
Process Excellence Six Sigma Black Belt
TATA Consultancy Services - UK
Cell:- +[protected]
Mailto: rahul57.[protected]@tcs.com
Website: http://www.tcs.com
___________________________________________
Experience certainty. IT Services
Business Solutions
Outsourcing
____________________________________________
From: Rahul57 K/CHN/TCS
To: Sushma.[protected]@vodafone.com, vodafonecare.[protected]@vodafone.com
Cc: vivekg.[protected]@vodafone.com, dd.[protected]@nic.in, [protected]@gmail.com
Date: 06/27/2011 06:24 PM
Subject: Fw: Vodafone Saver Plan @ 1 Paisa
Please do the needful... as still waiting... From: Rahul57 K/CHN/TCS
To: sushma.[protected]@vodafone.com
Cc: [protected]@gmail.com
Date: 06/27/2011 01:36 PM
Subject: Fw: Vodafone Saver Plan @ 1 Paisa
Dear Shushma,
Hi...
As discussed with the one of your DSA of Vodafone (situated in Okhla), the below mentioned plan is promised / taken and activated from Prepaid to Postpaid conversion of[protected] Sim No EH[protected].
However it is still in the dilemma that the complimentary number[protected] is not activated on that number yet, and because of more calling on that number the started credit limit of 500/- is about to reach and the number will be on hold till part payment.
Please do the needful for the same and activate the number on expedite notification.
Details of the DSA :-
Rep Name :- Gagan
Contact No :[protected]
B-24 Okhla PH II
Delhi
Courtesy Copy marked to :- DDG (Public Grievances) Shri S.S. Singh 1210 207 23372131 6576 23372605 24645517 Qtr. No. 29, Type D-II, East Kidwai Nagar, North of AIIMS, New Delhi-23
dd.[protected]@nic.in
[protected]
Thanks....
Rgds,
Rahul
Manager -
Process Excellence Six Sigma Black Belt
TATA Consultancy Services - UK
Cell:- +[protected]
Mailto: rahul57.[protected]@tcs.com
Website: http://www.tcs.com
____________________________________________
Experience certainty. IT Services
Business Solutions
Outsourcing
____________________________________________
----- Forwarded by Rahul57 K/CHN/TCS on 06/27/2011 12:55 PM ----- From: Mas Call net <[protected]@gmail.com>
To: rahul57.[protected]@tcs.com
Date: 06/27/2011 12:52 PM
Subject: Vodafone Saver Plan @ 1 Paisa
HI
Vodafone Saver Plan @ 1 Paisa
Exclusive Plan….Loaded with be
nefits!!!!!
v Low Rent
v Clip FREE
v Super aggressive call rates
v No Advance Rent
The plan has it all……..!!!!!!!!!!
Here are the plan details:
§ Vodafone Saver Plan @ 1 Paisa
§ Monthly Rent : 199
§ Clip : Free
§ One Voda to voda local Number freeeeeeee : [protected]
Tariff call rates
§ All V2V (Loc + STD) : 0.01p
§ All V2O (Loc + STD) : 0.01p
Freebies
§ Free 12000 seconds(local + STD)
200 (local+ STD) SMS
SMS
§ Local – Re 0.60
§ National – Rs. 0.60
§ International – Rs.5
10.30% Service Tax on whole bill.
Regards,
Mas Call net
[attachment "image002.gif.001" deleted by Rahul57 K/CHN/TCS]
This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.
Hi,
My Vodafone number was charged 1808 INR extra in lieu of "Vodafone Live", a service which i have never activated or used anytime in last 6 years. I already have 299 INR unlimited corporate plan active on my number, and hence I never need any other internet services. Vodafone customer care has refused to refund my amount and stated that I have to pay the bill, since the data usage from Live has taken place.
This is absolutely illegal, since this has happened without my wish or permission and without any notification. I dont know why they would forcibly activate a service and charge for it wrongfully. I want my money refunded. My complaint number with Vodafone in the 3rd instance has been [protected]
Thanks
My Vodafone number was charged 1808 INR extra in lieu of "Vodafone Live", a service which i have never activated or used anytime in last 6 years. I already have 299 INR unlimited corporate plan active on my number, and hence I never need any other internet services. Vodafone customer care has refused to refund my amount and stated that I have to pay the bill, since the data usage from Live has taken place.
This is absolutely illegal, since this has happened without my wish or permission and without any notification. I dont know why they would forcibly activate a service and charge for it wrongfully. I want my money refunded. My complaint number with Vodafone in the 3rd instance has been [protected]
Thanks
Since last three months I am getting an extra charge of Rs. 185/- in the head of VF mobile connect. This is some thing should not be applicable to me as I have never asked for this facility. Even I had made a complaint twice to vodafone care through the no. 111. Their representatives assured me to deactivate this facility so that I will not get this extra amount in the next bill. still I am getting this. I tried to mail the same to their customer services in the mail ID Vodafonecare.[protected]@vodafone.com . In return I get it filled and mail the same to their mail ID. Again I got the same form to be filled. What I feel that they have such a system they are making the consumers fool by adding such charges and misguide them with their complicated procedures. Need a strict action and my compenasations against the wrong billing along with the refund to all of them whom they have billed this. My mobile no. [protected].
Vodafone is billing customers improperly. Please read my thread regarding this at: https://www.consumercomplaints.in/my-complaints.htmlvodafone-west-bengal-c669461.html
Respected sir/madam
My name is Pawan Kumar and my mobile postpaid number is [protected] and Rs 199 plan is activated.
There are severe issues due to which I have faced so much mental problem and financial loss.
I have send them an email regarding this issue, but they have not revert me on my another number that is [protected] although they have promised me to revert back within two days in their acknowledge email.
So I want VODAFONE to resolve the issue as soon as possible.
The issues are as follows-
On my number the credit limit is Rs 800 but my bill has reached to Rs. 4000. They have not informed me via a call or text. Suddenly they have barred all my services including incoming calls.
Secondly INTERNET plan of Rs 98 is activated on my number. Neither they have told me that my plan is being over or whatever was the reason. There was no calls or messages regarding this so that I would be informed.
Thirdly they are not ready to negotiate on my bills, although I have visited the Vodafone store in Noida sector 18.
I want to activate my number as soon as possible.
But I will only pay a negotiable amount because there is no fault on my part.
I want them to call me back on my another number i.e., [protected] in the evening at around 6 pm.
I am really upset with the type of activities they have done to me in the last 4 days due to which I have gone under so much tension.
So I am asking them to get back to me as soon as possible and resolve my problem within 24 hours
I am in tension. Please resolve it as soon as possible.
regards
pawan kumar
My name is Pawan Kumar and my mobile postpaid number is [protected] and Rs 199 plan is activated.
There are severe issues due to which I have faced so much mental problem and financial loss.
I have send them an email regarding this issue, but they have not revert me on my another number that is [protected] although they have promised me to revert back within two days in their acknowledge email.
So I want VODAFONE to resolve the issue as soon as possible.
The issues are as follows-
On my number the credit limit is Rs 800 but my bill has reached to Rs. 4000. They have not informed me via a call or text. Suddenly they have barred all my services including incoming calls.
Secondly INTERNET plan of Rs 98 is activated on my number. Neither they have told me that my plan is being over or whatever was the reason. There was no calls or messages regarding this so that I would be informed.
Thirdly they are not ready to negotiate on my bills, although I have visited the Vodafone store in Noida sector 18.
I want to activate my number as soon as possible.
But I will only pay a negotiable amount because there is no fault on my part.
I want them to call me back on my another number i.e., [protected] in the evening at around 6 pm.
I am really upset with the type of activities they have done to me in the last 4 days due to which I have gone under so much tension.
So I am asking them to get back to me as soon as possible and resolve my problem within 24 hours
I am in tension. Please resolve it as soon as possible.
regards
pawan kumar
Hi My mobile number is [protected]. i changed my service provider from Vodafone to Airtel from 11-Nov-2011. I have been send a wrong bill from Vodafone for period 25 Oct 2011 to 11 Nov 2011. The bill charges Rs 926 as data charges even though i had 2 gb net plan. Bill says charges for Mobile connect but if i have net charges why should i be billed for mobile connect for using net.
Charged romming charges for aroun 6 months, even though there the connection was having free roming plan with in maharashatra circle. Also provide wrong information about the plan while purchasing the connection. Make fool while collecting pending balance with wrong information.
same case happened with me as well
we are using the no. [protected] for the last 63 months without any complaints and now company has provided us with a bill amount of 4260 on the usage of vodafone live which we have not used.Also company has sent us a notice from high court regarding the same. Please, look into the matter at the earliest. my alternate phone no. is [protected] thank you in anticipation
HI,
I am facing this problem with billing procedure of Vodafone. I have been charged wrongly for ISD messages for the number [protected] in Feb and March bill. I have no Idea what and how Vodafone can do this type of mistakes or can charge a customer in such way. Please look into this and help me out to sort this issue. It's a humble request.
I have mailed may times to Vodafone care, Nodal Officer and Appellate Authority (appellate.[protected]@vodafone.com, nodal.[protected]@vodafone.com and Priya.[protected]@vodafone.com), but they give me below mentioned reply every time::
"We would like to inform you, that in case you send SMS on local number you need to type the mobile number only. In case you send STD SMS, you need to prefix "0" before the mobile number. Further, if you wish to send ISD SMS, you need to prefix "00" before the number you wish to send the international SMS. "
So I have some doubts, can Vodafone clear them::
1) If I ask some one to give his her no to me, I generally ask that person to give me a miss call on my cell and then I save that number in my contacts for future references. And IF I AM NOT WRONG, I this case every number flash like +91XXXXXXXXXX on the screen of mobile.So here my question is, If I'll contact to that person will you consider it as ISD callsms as according to standards '+' is as good as '00'.
2) If I send a sms or make a call to STD number and its saved in +91XXXXXXXXXX format in my contacts then Can you please tell me, will you consider it as ISD callsms again.
3) whenever I entered in Roaming zone, how can you get to know about it. I think its totally depends upon your system and your network. You identify it via network towers. So I am sending a SMS or making a call to any number and again its saved in +91XXXXXXXXXX format then is it not the responsibility of Vodafone network to identify whether its LOCAL communication or not.
4) as mentioned in the attached bills and screen shot, can you please make it clear why all the numbers are mentioned in 91XXXXXXXX format in local communications also, If I am not wrong, then as per your instructions there should be only 10 digits of that particular mobile number.
5) If you have considered those SMS as ISD messages then why there is only 10 digits of that number in the bill, it should be displayed like "00-Country Code-mobile number".
6) If those were ISD messages then can you please let me know to whom these message were delivered.
7) If I am sending in wrong format then why you consider few messages as ISD and remaining messages as local. It should be considered either LOCAL or ISD only.
8) If you don't consider these messages as local due to number format, then as per my understanding these may be consider as STD sms in stead of ISD as '91' is the code for INDIA only. and then these message are not going outside India and your are also not using the services of any other service provider which is outside India.
In short I want Vodafone to clear all false billing and do the proper billing for my number ([protected]).
I'm fed up with Vodafone care and their reply to me on Phone & emails.
Please can you help me out in this issue.
Thanks a lot.
Regards,
Sharad Kumar
Contach no - [protected] & [protected]
[protected]@gmail.com
I am facing this problem with billing procedure of Vodafone. I have been charged wrongly for ISD messages for the number [protected] in Feb and March bill. I have no Idea what and how Vodafone can do this type of mistakes or can charge a customer in such way. Please look into this and help me out to sort this issue. It's a humble request.
I have mailed may times to Vodafone care, Nodal Officer and Appellate Authority (appellate.[protected]@vodafone.com, nodal.[protected]@vodafone.com and Priya.[protected]@vodafone.com), but they give me below mentioned reply every time::
"We would like to inform you, that in case you send SMS on local number you need to type the mobile number only. In case you send STD SMS, you need to prefix "0" before the mobile number. Further, if you wish to send ISD SMS, you need to prefix "00" before the number you wish to send the international SMS. "
So I have some doubts, can Vodafone clear them::
1) If I ask some one to give his her no to me, I generally ask that person to give me a miss call on my cell and then I save that number in my contacts for future references. And IF I AM NOT WRONG, I this case every number flash like +91XXXXXXXXXX on the screen of mobile.So here my question is, If I'll contact to that person will you consider it as ISD callsms as according to standards '+' is as good as '00'.
2) If I send a sms or make a call to STD number and its saved in +91XXXXXXXXXX format in my contacts then Can you please tell me, will you consider it as ISD callsms again.
3) whenever I entered in Roaming zone, how can you get to know about it. I think its totally depends upon your system and your network. You identify it via network towers. So I am sending a SMS or making a call to any number and again its saved in +91XXXXXXXXXX format then is it not the responsibility of Vodafone network to identify whether its LOCAL communication or not.
4) as mentioned in the attached bills and screen shot, can you please make it clear why all the numbers are mentioned in 91XXXXXXXX format in local communications also, If I am not wrong, then as per your instructions there should be only 10 digits of that particular mobile number.
5) If you have considered those SMS as ISD messages then why there is only 10 digits of that number in the bill, it should be displayed like "00-Country Code-mobile number".
6) If those were ISD messages then can you please let me know to whom these message were delivered.
7) If I am sending in wrong format then why you consider few messages as ISD and remaining messages as local. It should be considered either LOCAL or ISD only.
8) If you don't consider these messages as local due to number format, then as per my understanding these may be consider as STD sms in stead of ISD as '91' is the code for INDIA only. and then these message are not going outside India and your are also not using the services of any other service provider which is outside India.
In short I want Vodafone to clear all false billing and do the proper billing for my number ([protected]).
I'm fed up with Vodafone care and their reply to me on Phone & emails.
Please can you help me out in this issue.
Thanks a lot.
Regards,
Sharad Kumar
Contach no - [protected] & [protected]
[protected]@gmail.com
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Vodafone — BILLING SYSTEM
Sir,I want to surrender my Vodafone Mobile Connect Internet Service having No. [protected] in name of Giriraj Ratan Mohta, 122, Canal Street, Shreebhumi, Kolkata – 700048, because again I feel cheated by Vodafone, whenever I buy anything from Vodafone, every time I feel Vodafone Cheated me. This time Vodafone send me a bill of Rs. 10,381.60 for a period of 17 (seventeen) day’s in which Rs. 5941.93 is discounted the net payable amount is 5303.23. I can’t understand your billing system. When my credit limit is Rs. 1500/- earlier how you increase without intimating me. You charged this amount on 1049090 kb usage but I m sure that I m not use this connection so long time