[Resolved] Vodafone — Wrong recharge information on website and IVRS | |||
SUMMARY: Vodafone website and IVRS tell Rs. 45 recharge for getting 1 paisa per sec local as well as STD calls. On doing the recharge I am being charged at 1.2 paisa per sec. DETAILS: On vodafone website, when you go to the site: http://www.vodafone.in/online_prepaid_recharge/online_recharge_mobile.aspx Enter your cell number and see offer for Rs. 45. It clearly says: "Local and STD calls at 1 paisa per sec for 90 days" Alternately you can also call their IVRS at '12445' and listen to the offer. That also conveys the same information. I checked at both the places and recharged form a retailer for Rs. 45. Now I am being charged at 1.2 paisa per sec. This has been confirmed by the 198 complaint center. This is clearly an unlawful practice. I would like to see my options here and the remedies thereof. Otherwise I would definately like to go to the consumer court. Was this information helpful? | |||
Dec 14, 2016 Complaint marked as Resolved Verified Support Apr 04, 2012 Vodafone India Customer Care's response Hello Harjot, Please share your number here http://bit.ly/HIswjh and we'll get back to you soon to address your concern. Regards, Vodafone Customer Care | |||
 8 Comments | |||
Comments
UPDATE: Shared the details with vodafone at "https://www.vodafone.in/existingusers/hns/pages/h2h.aspx?id=ki8wlyasjb0yxly1" as instructed...
Awaiting response.
Awaiting response.
NO UPDATES or resolution so far.
Have called the 198 toll free number a million times, no reply. They simply say, we can't provide any written communication nor can we revert your plan to the 1 paisa per sec.
Although they all accept the mistake on phone but decline to give anything in writing or mail.
Vodafone team, please note that I am being unlawfully and unnecessarily being charged extra for the 45 recharge mentioned on your website. This is a total unethical practice and I request you to immediately change my plan to the requested offer. This is highly incompetent of your company to falsify the statements on your website and IVRS.
Have called the 198 toll free number a million times, no reply. They simply say, we can't provide any written communication nor can we revert your plan to the 1 paisa per sec.
Although they all accept the mistake on phone but decline to give anything in writing or mail.
Vodafone team, please note that I am being unlawfully and unnecessarily being charged extra for the 45 recharge mentioned on your website. This is a total unethical practice and I request you to immediately change my plan to the requested offer. This is highly incompetent of your company to falsify the statements on your website and IVRS.
UPDATE:
Had Mailed the nodal officer, Appellation authority on Friday. Got a call from the NODAL Offcer Mr. Krishna Iyer today on Monday. He once again confirmed the problem and I told him the details. I told that I do not care about the extra money that I have put in making calls at 1.2 paisa per sec instead of 1 paisa per sec, I just want the 45 Rs. given for recharge.
On hearing, he agreed to credit Rs. 45 to my account. DONE within 10 mins of call from Mr. Krishna.
Happy now :) Thanks vodafone for an early resolution of this.
Had Mailed the nodal officer, Appellation authority on Friday. Got a call from the NODAL Offcer Mr. Krishna Iyer today on Monday. He once again confirmed the problem and I told him the details. I told that I do not care about the extra money that I have put in making calls at 1.2 paisa per sec instead of 1 paisa per sec, I just want the 45 Rs. given for recharge.
On hearing, he agreed to credit Rs. 45 to my account. DONE within 10 mins of call from Mr. Krishna.
Happy now :) Thanks vodafone for an early resolution of this.
COMPLAINT RESOLVED.
very bad service of customer care of Vodafone, i called 100's of time no option to talk with customer care executive and if they fortunately pick any time phone they are so untrained or unprofessional, always ask to hold the call even for a small query they take long time, very very bad services .
Vodafone also not provide the service as per commitment, i purchase a new no, the plan was 1.2 paisa for 2 seconds all calls Local& STD but they are charging 1.5 paisa for 1 second...i taken Vodafone first time and found this is very bad in case of customer to feel delight...my no is [protected], Delhi circle...very bad...my mistake to decide to chose it.
Vodafone also not provide the service as per commitment, i purchase a new no, the plan was 1.2 paisa for 2 seconds all calls Local& STD but they are charging 1.5 paisa for 1 second...i taken Vodafone first time and found this is very bad in case of customer to feel delight...my no is [protected], Delhi circle...very bad...my mistake to decide to chose it.
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Vodafone — Keeping of Long hold on IVR
It's pathetic way to keep the customer on hold on IVR whenever ther is a issues and telephonic executive could not resolve the query. And ther is no greetings while they resume to the call.