[Resolved]  Volkswagen India — Headlight lens fogging and poor after sales

Address:

Thiruvananthapuram, Kerala

I brought a brand new 2013 Volkswagen vento tdi highline a month ago and am suffering an issue with the headlamps since the day I received the car. If the headlamps are switched on when it rains, vapour goes inside the headlamps, fog lamps and the side indicators located on the front fendors. After arguing with the Trivandrum VW service, they told its a normal procedure which occurs due to breather holes present inside the headlight assembly unit. I have never found an issue like this in any of my other vehicles and nor in ANY OTHER volkswagon cars ( though the service personnel ( Mr. Ashwin - Service advisor, VW Trivandrum ) told me only a COUPLE OF CUSTOMERS have returned with a issue like this which HE claims to be NORMAL . ) On receiving a vague answer by an employee of a reputed automobile company, I argued back telling its only a handful that have a complaint like this and its definitely a manufacturing defect that is involved in this process. I'm not sure about how much of the other Volkwagon customers have faced a issue like this. Aleast for the matter of being a vivid car enthusiast and noticing other Volkswagon cars around me, I feel I'm the only one who has got this fate written on me. I feel very ashamed of owning a car like this which cannot even retain the quality which I expected from a famous european renowned automobile company like volkswagon. My kind request to you is to please check upon why this issue happens on only a few owners and to rectify the same as soon as possible so that i can drive my volkwagon some day with a smile on face. :( Awaiting your response at the very earlist. Regards, Alex