[Resolved] Whirlpool India — Worst Product and Crap Customer Service | |
I had bought a Window AC from a dealer in Dwarka about a month and a half ago . My pain started the moment I switched over to Whirlpool from Hitachi ( Best AC company ) . Its been more then a month that no one ever visitied/called/cared to give me any demo . I had to got my AC installed from pvt mecahnics in the Area and they helped me understandning the junk mecahnics. After a while I discovered that I was shown Elite model but sold Premier modle as said by the dealer that both are the same products. Its not just only . My worst nightmare started 2 days back when my Brand New AC stopped working and for the last 2 days I'm praying to the god that it start working. In continuation, I called up customer service as well but they said talk to the dealer and they can't help it. Also when I insisted them to take an action against the dealer and help get my money back the guy on the phone " GOPAL " this morning said Aap jara dhang sey baat kijiye and banged the phone on my face. Please can some one help. Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 4 Comments | |
Comments
Sir, I purchased a 180L royla genius fridge from visakhapatnam whirlpool agency on Nov 07. The same became non ops on Mar 09 just after one year and five month. after complain service engineer visited at my house and said compressor is faulty. They changed the compressor and charged around Rs. 900/- for transportation, IP to relay switch and service charges. The same became non operational in Jul 09. I complained the same and Complain no. is 001915. They charge around Rs 1400/- but after negotiation with senior executive they reduce the gas filling charges and charged Rs.400/- (But the gas leaked out due to improper welding, which was service engineer fault). They delivered the fridge me on 17 Jul 09 in the late evening and now the same has became non ops. After complain they gave me complain no. 8194. Service engineer visited and said gas is blocked . They will most probably again will take my fridge to service centre. Due to this my so many thing got wasted. I complained twice on web to the company but no reply.
Reply
It happes
WHIRLFOOL not Whirlpool
I bought a 1T split AC from this company some 10 days ago. That was the beginning of my nightmare. It stopped cooling after 24 hours. since then hordes people visited my place in the name of customer care. Some said there is no gas in the unit. Gas was filled. Unit started functioning albeit a funny rattling noise from the indoor unit but cooling level was very low as compared to a 1T Godrej AC fixed on my adjoining bedroom. Then I noticed water seepage in the wall ( newly pained a week ago) where the indoor unit was fixed. Another round of visits and I am told AC is fine and there is no problem.
Then I calculated tonnage of the unit from the cooling capacity marked on the unit. It turned out to be a machine of 0.9T !!! That is why they are showing very low power consumption compared to other brands !!!
This is a plain case of cheating and fradulent practice. I was misguided by their sales gimmick. If they do not refund my money I am going to approach consumer court.
I bought a 1T split AC from this company some 10 days ago. That was the beginning of my nightmare. It stopped cooling after 24 hours. since then hordes people visited my place in the name of customer care. Some said there is no gas in the unit. Gas was filled. Unit started functioning albeit a funny rattling noise from the indoor unit but cooling level was very low as compared to a 1T Godrej AC fixed on my adjoining bedroom. Then I noticed water seepage in the wall ( newly pained a week ago) where the indoor unit was fixed. Another round of visits and I am told AC is fine and there is no problem.
Then I calculated tonnage of the unit from the cooling capacity marked on the unit. It turned out to be a machine of 0.9T !!! That is why they are showing very low power consumption compared to other brands !!!
This is a plain case of cheating and fradulent practice. I was misguided by their sales gimmick. If they do not refund my money I am going to approach consumer court.
Sir,
we have purchased a whrilpool proton + ellite model on 5/6/10 from M/s Royal electronics, chembur, Mumbai.But as per the offer whirlpool should give 2 rebok specs and a rebok watch with the fridge. But 20days already been passed there is no positive response.Pl tell us, what should we do in this situation?Really frustating...
we have purchased a whrilpool proton + ellite model on 5/6/10 from M/s Royal electronics, chembur, Mumbai.But as per the offer whirlpool should give 2 rebok specs and a rebok watch with the fridge. But 20days already been passed there is no positive response.Pl tell us, what should we do in this situation?Really frustating...
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
69%
Complaints
3571
Pending
0
Resolved
2438
H.No 113/8 Model Town, Gurgaon, Haryana, India - 122001
View all Whirlpool India contact information