[Resolved]  Whirlpool India / Washing Machine — Pathetic Service from Whirlpool and Sri Maruthi Engineering

Dear Sir/Madam,

I have been requesting Whirlpool for more than a month to get my washing machine repaired. Eventhough I was covered under their home care plan. They still charges me evertime which is a form of cheating and i dont expect these things from a big reputed firm like Whirlpool. Below is string of correspondences made with whirlpool for which till date i have not rcvd any response. Even their local service agency "Sri Maruthi Agencies" is not responding in any manner. My machine is not working now for over a month they are elast bothered about it. The complaint regitration number with Sri Maruthi Agencies is 41490.

Pls find the mail which self have been sending but no response from Whirlpool.
CAN SOMEONE REPLY PLEASE. NOW THIS IS GETTING PATHETIC !!!

----- Original Message -----
From: <biju.[protected]@vsnl.com>
Date: Tuesday, July 14, 2009 10:05 am
Subject: Re: Complaint against "Sri Maruthi Engineering"
To: [protected]@whirlpool.com

> Hello, ,
>
> Can I be helped plss, , its been over a month now Im struggling
> with Maruthi Engineering and Whirlpool..
>
> Regards
> Raveendran
>[protected]
>
> ----- Original Message -----
> From: <biju.[protected]@vsnl.com>
> Date: Thursday, July 9, 2009 10:31 am
> Subject: Re: Complaint against "Sri Maruthi Engineering"
> To: [protected]@whirlpool.com
>
> >
> > Hi,
> >
> >
> > Can someone assist me plsssssssssssss...
> >
> > Regards
> > Ravi
> >
> > ----- Original Message -----
> > From: <biju.[protected]@vsnl.com>
> > Date: Tuesday, July 7, 2009 2:09 pm
> > Subject: Re: Complaint against "Sri Maruthi Engineering"
> > To: [protected]@whirlpool.com
> >
> > > Hi,
> > >
> > > I had an engineer visiting us on last Saturday, he came
> checked
> > > and said he will come on Monday to replace the board but
> nobody
> > > turned up on Monday. today when we called "Marthi Engineering"
> > > they are saying that they are not aware of this and need to
> > speak
> > > to whirlpool directly. I'm really upset with the service and
> > > behavior of you service agency. My washing machine is still
> not
> > > working and I really don't know wht to do.
> > >
> > > PLS HELP !!!
> > >
> > > Regards
> > > Ravi
> > >[protected]
> > >
> > > ----- Original Message -----
> > > From: <biju.[protected]@vsnl.com>
> > > Date: Thursday, July 2, 2009 9:36 am
> > > Subject: Re: Complaint against "Sri Maruthi Engineering"
> > > To: [protected]@whirlpool.com
> > >
> > > > Dear,
> > > >
> > > > Await response from your end.
> > > >
> > > > Regards
> > > > Ravi
> > > >
> > > > ----- Original Message -----
> > > > From: <biju.[protected]@vsnl.com>
> > > > Date: Wednesday, July 1, 2009 12:22 pm
> > > > Subject: Complaint against "Sri Maruthi Engineering"
> > > > To: [protected]@whirlpool.com
> > > >
> > > > > Ref :
> > > > > Whirlpool Washing Machine
> > > > > Model :
> > > > > Home Care plan : FLT50-35- HCP Elite 36M, plan code 1019943
> > > > > Model : 9180 Sensation EX 6.5 kg
> > > > > Serial No : INB[protected]/32S07
> > > > >
> > > > > Last charges bill details…
> > > > > Sri Maruthi Engineering
> > > > > Dated : 18/0209
> > > > > Bill No.19760
> > > > > FLT Board = Rs.4620
> > > > >
> > > > > Dated : 18/02/09
> > > > > Bill No : 40675
> > > > > Charges = Rs.450
> > > > >
> > > > >
> > > > > I own a Whirlpool washing machine since 2005 and several
> > times
> > > I
> > > > > have been having problem with the machine and the main
> > > struggle
> > > > is
> > > > > even if the service agents comes for inspection every time
> > > they
> > > > > want Rs.450 even if they come within a span of 2 weeks.
> > > Recently
> > > > > also I had an issue where the tube connecting to the
> filter
> > > > broke
> > > > > which was costing only Rs.350 but even to fix this also
> they
> > > > > wanted Rs.450 service charge. Finally I had to go to their
> > > > office
> > > > > to buy this and fix it up myself. Now ref above details
> the
> > > FLT
> > > > > board was changed in the month of Feb'09 and we have paid
> > the
> > > > > service charge of Rs.450 along with the charge of the
> board.
> > > Now
> > > > > this board is again not working and is still under
> > guarantee.
> > > > Now
> > > > > your service agent says that they will replace the board
> > under
> > > > > guarantee but I have to pay again Rs.450. Now this is not
> > fair
> > > > as
> > > > > the part has not even lasted for 4 months and why should I
> > pay
> > > > > again Rs.450 when the board has failed under guarantee
> > period.
> > > > I’m
> > > > > very upset with the
> > > > > number of time this machine has been faulty during these
> > years
> > > > > and I had to spend quite a lot money repairing it and
> every
> > > time
> > > > > paying your service agents even though I have home care
> plan
> > > > till
> > > > > Aug 2010.
> > > > > I feel that I been charged for all part and service
> despite
> > > > having
> > > > > the home care plan. Pls expedite this and ask to them come
> > and
> > > > > repair my machine which they are denying if I don’t pay
> > > Rs.450.
> > > > I
> > > > > hope you will take necessary steps. The agency name is
> “Sri
> > > > > Maruthi Engineering and is situated in Chennai.
> > > > > Await your response.
> > > > >
> > > > > Regards
> > > > > Raveendran
> > > > >[protected]
> > > > >
> > > >
> > >
> >