[Resolved] Whirlpool / Refrigerator — no cooling | |
DEAR SIRS I BOUGHT WHIRLPOOL REFIGERATOR ON 21 ST JAN 2006 FROM YOUR AUTHORISED DEALER M/S SAI GALAXY AT MATHIKERE, BANGALORE. THE MODEL IS F23 CLASSIC PLUS ( MODEL NO 9000 ) SERIAL NO INA[protected]. IT WAS GIVING SATIFACTORY SERVICE TILL 7 TH JULY. IN THE MORNING OF THAT DAY MY WIFE NOTICED THAT THERE IS NO COOLING. IMMEDIATELY I RANG UP THE CALL CENTRE AND REGISTERED A NO COOLING COMPLAINT WIDE # BG[protected]. ONE MECHANIC CAME ON 8 TH EVENING AND REPORTED THAT THERE IS GAS LEAK. HE COLLECTED AN ATTROTIAUS AMOUNT OF RS 281 FROM ME FOR INSPECTION FEES AND SAID SOME BODY WILL COME NEXT DAY FROM THE SERVICE FRANCHISEE ( SAI KIRAN SERVICES) ON 9 TH. I GOT SUSPICOIUS AND WROTE A LETTER TO WHIRLPOOL ( BY USING YOUR SITE IN INTERNET – CONTACT US ) ON 8 TH AND REQUESTED THAT FRIDGE BE CHECKED BY A COMPANY PERSON. AND HOW COME GAS LEAK FOR A RELATIVELY NEW FRIDGE. IN CONNECTION WITH THAT I WAS INFORMED ON PHONE THAT COMPANY ENGINEER WILL VISIT AND ACCORDINGLY ON 10 TH JULY MR SHRIKANT VISITED. HE CHECKED AND DID LOT OF GAS CUTTING USING MY LPG GAS AND FINALLY SAID THAT COMPRESSOR IS FAULTY AND WILL BE REPLACED ON NEXT MONDAY IE 12 TH. AFTER SEVERAL REMINDERS TO THE CALL CENTRE AT LAST THE SERVICE FRANCHISEE PERSONS CAME TODAY ( 25 TH JULY ) AND RELACED THE COMPRESSOR DID GAS FILLING ETC AND LEFT AT 2 PM SAYING THAT NOW FRIDGE IS OK. I PAID A SERVICE FEE OF RS 1500 TODAY. IT WAS WORKING FOR 2 HOURS AND STOPPED WORKING BY 4 PM. I HAVE BEEN TALKING TO ALL CONCERNED – CALL CENTRE, SAI KIRAN SERVICES, THE ENGINEERS WHO ATTENDED TO THE FRIDGE BUT NO FURTHER ACTION. I AM BACK TO SQUARE ONE AFTER NEARLY 20 DAYS AND SHELLING OUT IN ALL RS 1781 AS SERVICE FEES. MY FRIDGE IS STILL NOT WORKING. WILL SOMEBODY FROM WHIRLPOOL HEAD QUARTERS LOOK IN TO THIS. I AM SURE THIS KIND OF CUSTOMER FEEDBACK IS NOT COMMON TO THE COMPANY. IS THIS THE KIND OF AFTER SALES ONE EXPECTS FROM AN MNC ?. IN FACT I WAS PLANNING TO BUY / REPLACE SOME HOME APPLIANCES WITH WHIRLPOOL. WITH THIS BITTER EXPERIENCE I AM NOW RETHINKING ABOUT IT. I SHALL BE THANKFUL FOR A REPLY AND PROMPT AND EFFECTIVE ACTION. WITH BEST REGARDS RAO Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 3 Comments | |
Comments
Mr. Rao - I am going through exactly the same problem with my Whirlpool double door refrigerator. Saikiran technician came last Monday (August 10th) and said that there is a problem with my compressor and has to be replaced. After multiple complaints to Whirlpool customer service, so far no one has come back (its been more than 1 week we've been managing without a fridge).
Looks like the Saikiran folks are apathetic to customer problems and simply dont care. I am at the point where I feel I'll just get a new refrigerator and dump this horrible product. Whirlpool manufacturing is quite defective I feel (this is the 2nd problem in 2 years since we brought this fridge).
Let me know how you're doing now (did you get your fridge fixed?).
regards
Raj
Looks like the Saikiran folks are apathetic to customer problems and simply dont care. I am at the point where I feel I'll just get a new refrigerator and dump this horrible product. Whirlpool manufacturing is quite defective I feel (this is the 2nd problem in 2 years since we brought this fridge).
Let me know how you're doing now (did you get your fridge fixed?).
regards
Raj
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I purchased A WHIRLPOOL ELITE REFRIGERATOR 280L FROM THE DEALER ASNANI HOME APPLIANCE, JYANTI MARKET, JAIPUR, ON DEC30 2006.IT IS WORST FRIDGE.NO COOLING IN IT .THERE IS NO PROPARE SERVICE. NOT GETTING PROPARE REPLY AND SATISFACTION FROM THE SERVICE CENTRE.ON CALLING THEM TO CHECK THE FRIDGE, NO ONE GIVES US RESPONSE.AFTER PURCHASING FRIDGE THE FRIDGE ONLY WORKED SIX MONTH ONLY, AFTER THEN THE PROBLEM STARTED.I ADVISE NOT TO PURCHASE SUCH BOGUS FRIDGE.