Whirlpool India Complaints & Reviews

Respected Sir,

We bought a Whirlpool fully automatic washing machine in the month of April 2009 probably two months the latest model of whirlpool fully automatic washing machine. In the mid of july 2009 the machine was not working so lodged a complaint in the customer care but i haven't heard from them till now which is almost the start of Aug 2009. The sent a service engineer after two days of calling the customer care and they said some part had to be replaced. And currently for almost 3 weeks they say the same story that "the Spare part is not available"
If the parts for the latest model itself is not available for more than three weeks Will whirpool care or bother for the machine which would be under warantee period but a year old???????...
Its very pathetic situation for end user to keep calling the customer care and talk to an agent who is just the human version of an IVR. Because i don't think they will even lodge a complaint in what they call as CUSTOMER CARE coz they dont even bother to listen what the customer says but keep on telling that a service engineer would come ??? ...Just to finish off their business as soon as possible and giving false commitments.
Even the branch manager also does not seem to have a proper commitment .

I had bought a whirpool AC few years back with their Home Care Plan. The knobs on the AC got broken in the first year of operation itself. I have repeatedly complained to the company to no avail. Problem still continues and their is no response.

Latest I filed or tried to file, a complained on July 23, 2009 at their complaint number for Delhi and had some very disgusting experience.

1. Was told the complaint is logged in and no number was given.
2. On insisting for a number was told that system is under maintenance (this is their standard response on asking for a number ALWAYS). doesnt do much justice to their own IT department or the ERM vendor - SAP or Oracle or Siebel (whoever it is).
3. On asking for resolution time was told 24 hours. On asking for clarification was said it is not elapsed 24 hours BUT 24 working hours - which translates to three working days.
4. Today on July 28 (after another reminder to them yesterday), I am again being promised someone will CALL ME !!! (we are still not looking at a resolution but at a CONTACT).

Even if one were to buy a whirpool product by accident or compulsion, please stay away from the Home Care Plan. They promise the moon and deliver nothing. In the three years of my contract they were to do three onsite maintenance - I am still waiting for the first one.

Their engineers (when they turn up, I also have a Whirlpool Fridge and Microwave) demand that you prove you have a Home Care Plan. They will also doubt the invoice and letter generated by their own company and try to prove that you are trying to cheat them. Will demand that you should mention the customer ID during the complain - which incidentally is an internal number and does not appear on any contract or letter given to you. They will tell you that you have to call up Whirlpool and ask for THAT number as the numbers written on the letter or the contract documents are all useless!!!

Competence level of engineers is another big low for this company, be assured that if the engineer fixes PROBLEM A, he will initiate PROBLEM B like changing of a PCB on the fridge will result into him switching off the inside lights of the device.

MY VERDICT - Dont touch them even with a barge pole.

Incidentally, does someone read these complaints here?

Future Group is big name but probably the customer service is worst that I ever seen in my life. I booked a refrigerator on 19th July 2009(Sunday) at ezone Koramangala Bangalore branch by paying Rs 1500. I On 21st July 2009, I got a call to make full payment and the consignment will be delivered on the same evening, but it never happen. As I did not like the display piece I requested the concerned person not to deliver it and they promised me that they will never give the display piece. They told me that they will give a new piece on Wednesday. After lot many phone calls and requests they have not delivered the refrigerator till 26th July 2009 till 9PM. But unfortunately we got the same display piece that we saw there on Tuesday.

Here the question arises how we came to know that the delivered piece is the same display piece that we have seen on the shop. We found some marks on the display piece that are there in the delivered piece.
It never be a co-incident that any locking goods will come with a single key secondly without covering the goods with polythene.
Also the customer care service is so bad that they don't even respond properly to the phone calls. Each time you call them they used tell some or the other excuse for the delay in delivery. After so many phone calls and waiting for 8 days I got a piece which I never liked. The worst part is that it is gift for my wife on her birthday but the gift came after the birthday even-if I booked it much more advanced date.

Could you please suggest what action should be taken on these?

DEAR SIRS


I BOUGHT WHIRLPOOL REFIGERATOR ON 21 ST JAN 2006 FROM YOUR AUTHORISED DEALER M/S SAI GALAXY AT MATHIKERE, BANGALORE.

THE MODEL IS F23 CLASSIC PLUS ( MODEL NO 9000 ) SERIAL NO INA[protected].

IT WAS GIVING SATIFACTORY SERVICE TILL 7 TH JULY. IN THE MORNING OF THAT DAY MY WIFE NOTICED THAT THERE IS NO COOLING. IMMEDIATELY I RANG UP THE CALL CENTRE AND REGISTERED A NO COOLING COMPLAINT WIDE # BG[protected].

ONE MECHANIC CAME ON 8 TH EVENING AND REPORTED THAT THERE IS GAS LEAK. HE COLLECTED AN ATTROTIAUS AMOUNT OF RS 281 FROM ME FOR INSPECTION FEES AND SAID SOME BODY WILL COME NEXT DAY FROM THE SERVICE FRANCHISEE ( SAI KIRAN SERVICES) ON 9 TH.

I GOT SUSPICOIUS AND WROTE A LETTER TO WHIRLPOOL ( BY USING YOUR SITE IN INTERNET – CONTACT US ) ON 8 TH AND REQUESTED THAT FRIDGE BE CHECKED BY A COMPANY PERSON. AND HOW COME GAS LEAK FOR A RELATIVELY NEW FRIDGE. IN CONNECTION WITH THAT I WAS INFORMED ON PHONE THAT COMPANY ENGINEER WILL VISIT AND ACCORDINGLY ON 10 TH JULY MR SHRIKANT VISITED. HE CHECKED AND DID LOT OF GAS CUTTING USING MY LPG GAS AND FINALLY SAID THAT COMPRESSOR IS FAULTY AND WILL BE REPLACED ON NEXT MONDAY IE 12 TH.

AFTER SEVERAL REMINDERS TO THE CALL CENTRE AT LAST THE SERVICE FRANCHISEE PERSONS CAME TODAY ( 25 TH JULY ) AND RELACED THE COMPRESSOR DID GAS FILLING ETC AND LEFT AT 2 PM SAYING THAT NOW FRIDGE IS OK. I PAID A SERVICE FEE OF RS 1500 TODAY.

IT WAS WORKING FOR 2 HOURS AND STOPPED WORKING BY 4 PM. I HAVE BEEN TALKING TO ALL CONCERNED – CALL CENTRE, SAI KIRAN SERVICES, THE ENGINEERS WHO ATTENDED TO THE FRIDGE BUT NO FURTHER ACTION.

I AM BACK TO SQUARE ONE AFTER NEARLY 20 DAYS AND SHELLING OUT IN ALL RS 1781 AS SERVICE FEES. MY FRIDGE IS STILL NOT WORKING.

WILL SOMEBODY FROM WHIRLPOOL HEAD QUARTERS LOOK IN TO THIS. I AM SURE THIS KIND OF CUSTOMER FEEDBACK IS NOT COMMON TO THE COMPANY.

IS THIS THE KIND OF AFTER SALES ONE EXPECTS FROM AN MNC ?. IN FACT I WAS PLANNING TO BUY / REPLACE SOME HOME APPLIANCES WITH WHIRLPOOL. WITH THIS BITTER EXPERIENCE I AM NOW RETHINKING ABOUT IT.

I SHALL BE THANKFUL FOR A REPLY AND PROMPT AND EFFECTIVE ACTION.

WITH BEST REGARDS

RAO

I had bought a Window AC from a dealer in Dwarka about a month and a half ago . My pain started the moment I switched over to Whirlpool from Hitachi ( Best AC company ) . Its been more then a month that no one ever visitied/called/cared to give me any demo . I had to got my AC installed from pvt mecahnics in the Area and they helped me understandning the junk mecahnics.

After a while I discovered that I was shown Elite model but sold Premier modle as said by the dealer that both are the same products.

Its not just only . My worst nightmare started 2 days back when my Brand New AC stopped working and for the last 2 days I'm praying to the god that it start working.

In continuation, I called up customer service as well but they said talk to the dealer and they can't help it. Also when I insisted them to take an action against the dealer and help get my money back the guy on the phone " GOPAL " this morning said Aap jara dhang sey baat kijiye and banged the phone on my face.

Please can some one help.

I, Dr Vohra have a Whirlpool Fridge -450l. I Have taken AMC for the same and my Home Care Plan Application No. is-HP04065660.
I had put in a complaint on 19-7-09 at 1.50PM and my comp no. is-DL[protected].
Same day within an hour Engineer visited and told that it needs gas refilling which will be done next day and since I had guests for dinner I requested the service centre to do it on same day so they sent a person for gas - he checked and tried his level best and said since there is some Capillary Blockage- the fridge has to go to factory- when I told him its 450 l fridge which cannot be taken down through the stairs- he said factory people will make arrangements for the same and assured me that it will be taken next day and max 1 day and it will be brought back.
Day-2-Next day I stayed back home and even after multi ple reminders noone came to pick it - I was told the truck is in south delhi so it will take 2 hrs and so to reach. Same day I contacted Mr Kapil and he assured me that it will be taken same day and will be back on Tuesday.On 20-7-09 at 8 PM I get a call from the person who had to pick the fridge and said if he comes now that is after 8PM the factory will be closed by the time he reaches back and fridge will be left out so its better if he comes next morning -I agreed because I didn't want people entering my house at 9PM- ( I feel its not a decent time ).
Day-3-Next morning that is on 21-7-09 at 8AM- one person comes on Hand rickshaw and tells me that he has come to pick the fridge(I really don't understand how can 1 person on handrickshaw can lift and take down 450 l fridge through window-) he said since fridge is big so he will send some engineer who will repair it at my house-(Was he more qualified than the earlier engineer) . I called Impulz Service Centre for the same - I was told - its company's policy that first they try bringing fridge to factory and repair it and if its not possible to bring it then they send engineer from factory to repair it and since engineer has to come from factory so he will come after 3PM and on my insistence I got comp no-19942 .Then Engineer -Hemant Kumar comes within 1 hr and does some job and tells me he has opened the capillary blockage and fridge is fine- when I asked him about job sheet - he refused and when I asked him what had he done - he rudely told me that I should be concerned only about fridge cooling and have no business asking the details. As per instructions fridge was kept empty for 3 hrs and then started- but there is no cooling. Midnight around 3 PM - my parents heard some noises from the fridge and my mother got scared that something might blast and switched it off.
4th day- again I have put in comp no-DL[protected] and I really have no idea that such a big Brand Fridge and in this peak summer -how many more phone calls and how many more days do I have to stay without Fridge.I really don't know whether company is aware of such Harassment being done to their customer by service centre people.
5th day- only a call for assurance that it will be done- but no time given- am supposed to stay back for whole day and wait .

HI
i am jino jose and I bought one splach modal washing machine on 28/04/08 from Alappattu agencies Thodupuzha .The machine have two year warranty.up to now five times the machine showing the complaint and three time the comany had change the spiers including the mother board.Last time they agree me for the replacement .Now again thats not working but I did not get any response from the delear or the company.

Hi,

My name is prasad. I bought a fridge in 2003 from whirlpool with guarantee for7years.
Last month (june), our fridge had a problem of getting more cooled. So we are trying to placing complaint but your customer care no's are not working and also trying to mail through your website but not delivered the mail also.

kindly do the needful to get a prior service from whirlpool as soon as possible.

with regards,

ch.r.prasad
mob:[protected], [protected]

Hi, My under warranty fridge is bad from last 5 days. I got the complaint registered (NB[protected])to the call center. People from local repair center visited promptly to find that compressor is faulty on Monday. until thursday, they have been coming and going everyday, I am yelling at them at least 4 time but the problem not resolved. Thursday they closed my complaint number also without a resolution. I called again and registered a new complaint.

Considering It was an emergency complaint, being in Mumbai due to the weather food needs to be preserved. But Whirpool shows no respect to the customer. When I asked to speak to someone senior, he/she is always busy and promises to call back. No such promises are kept.

Can I get someone whom I can escalate the matter to?

I have never seen such worst service of any company like whirlpool.our fridge was not working properly so we lodged a complaint against it.our fridge was taken away to the workshop on 24june, 2009 n was told that it would return in 2 days and since 10days have passed bt we have not received it yet.we called customer care so many times and even talked to the senior officer gautam but we have not recieved our fridge.we are facing various problems due to your poor service.all the perishable goods are spoiled.kindly look into the matter else i will go to the consumer court.

Dear Sir/Madam,

I have been requesting Whirlpool for more than a month to get my washing machine repaired. Eventhough I was covered under their home care plan. They still charges me evertime which is a form of cheating and i dont expect these things from a big reputed firm like Whirlpool. Below is string of correspondences made with whirlpool for which till date i have not rcvd any response. Even their local service agency "Sri Maruthi Agencies" is not responding in any manner. My machine is not working now for over a month they are elast bothered about it. The complaint regitration number with Sri Maruthi Agencies is 41490.

Pls find the mail which self have been sending but no response from Whirlpool.
CAN SOMEONE REPLY PLEASE. NOW THIS IS GETTING PATHETIC !!!

----- Original Message -----
From: <biju.[protected]@vsnl.com>
Date: Tuesday, July 14, 2009 10:05 am
Subject: Re: Complaint against "Sri Maruthi Engineering"
To: [protected]@whirlpool.com

> Hello, ,
>
> Can I be helped plss, , its been over a month now Im struggling
> with Maruthi Engineering and Whirlpool..
>
> Regards
> Raveendran
>[protected]
>
> ----- Original Message -----
> From: <biju.[protected]@vsnl.com>
> Date: Thursday, July 9, 2009 10:31 am
> Subject: Re: Complaint against "Sri Maruthi Engineering"
> To: [protected]@whirlpool.com
>
> >
> > Hi,
> >
> >
> > Can someone assist me plsssssssssssss...
> >
> > Regards
> > Ravi
> >
> > ----- Original Message -----
> > From: <biju.[protected]@vsnl.com>
> > Date: Tuesday, July 7, 2009 2:09 pm
> > Subject: Re: Complaint against "Sri Maruthi Engineering"
> > To: [protected]@whirlpool.com
> >
> > > Hi,
> > >
> > > I had an engineer visiting us on last Saturday, he came
> checked
> > > and said he will come on Monday to replace the board but
> nobody
> > > turned up on Monday. today when we called "Marthi Engineering"
> > > they are saying that they are not aware of this and need to
> > speak
> > > to whirlpool directly. I'm really upset with the service and
> > > behavior of you service agency. My washing machine is still
> not
> > > working and I really don't know wht to do.
> > >
> > > PLS HELP !!!
> > >
> > > Regards
> > > Ravi
> > >[protected]
> > >
> > > ----- Original Message -----
> > > From: <biju.[protected]@vsnl.com>
> > > Date: Thursday, July 2, 2009 9:36 am
> > > Subject: Re: Complaint against "Sri Maruthi Engineering"
> > > To: [protected]@whirlpool.com
> > >
> > > > Dear,
> > > >
> > > > Await response from your end.
> > > >
> > > > Regards
> > > > Ravi
> > > >
> > > > ----- Original Message -----
> > > > From: <biju.[protected]@vsnl.com>
> > > > Date: Wednesday, July 1, 2009 12:22 pm
> > > > Subject: Complaint against "Sri Maruthi Engineering"
> > > > To: [protected]@whirlpool.com
> > > >
> > > > > Ref :
> > > > > Whirlpool Washing Machine
> > > > > Model :
> > > > > Home Care plan : FLT50-35- HCP Elite 36M, plan code 1019943
> > > > > Model : 9180 Sensation EX 6.5 kg
> > > > > Serial No : INB[protected]/32S07
> > > > >
> > > > > Last charges bill details…
> > > > > Sri Maruthi Engineering
> > > > > Dated : 18/0209
> > > > > Bill No.19760
> > > > > FLT Board = Rs.4620
> > > > >
> > > > > Dated : 18/02/09
> > > > > Bill No : 40675
> > > > > Charges = Rs.450
> > > > >
> > > > >
> > > > > I own a Whirlpool washing machine since 2005 and several
> > times
> > > I
> > > > > have been having problem with the machine and the main
> > > struggle
> > > > is
> > > > > even if the service agents comes for inspection every time
> > > they
> > > > > want Rs.450 even if they come within a span of 2 weeks.
> > > Recently
> > > > > also I had an issue where the tube connecting to the
> filter
> > > > broke
> > > > > which was costing only Rs.350 but even to fix this also
> they
> > > > > wanted Rs.450 service charge. Finally I had to go to their
> > > > office
> > > > > to buy this and fix it up myself. Now ref above details
> the
> > > FLT
> > > > > board was changed in the month of Feb'09 and we have paid
> > the
> > > > > service charge of Rs.450 along with the charge of the
> board.
> > > Now
> > > > > this board is again not working and is still under
> > guarantee.
> > > > Now
> > > > > your service agent says that they will replace the board
> > under
> > > > > guarantee but I have to pay again Rs.450. Now this is not
> > fair
> > > > as
> > > > > the part has not even lasted for 4 months and why should I
> > pay
> > > > > again Rs.450 when the board has failed under guarantee
> > period.
> > > > I’m
> > > > > very upset with the
> > > > > number of time this machine has been faulty during these
> > years
> > > > > and I had to spend quite a lot money repairing it and
> every
> > > time
> > > > > paying your service agents even though I have home care
> plan
> > > > till
> > > > > Aug 2010.
> > > > > I feel that I been charged for all part and service
> despite
> > > > having
> > > > > the home care plan. Pls expedite this and ask to them come
> > and
> > > > > repair my machine which they are denying if I don’t pay
> > > Rs.450.
> > > > I
> > > > > hope you will take necessary steps. The agency name is
> “Sri
> > > > > Maruthi Engineering and is situated in Chennai.
> > > > > Await your response.
> > > > >
> > > > > Regards
> > > > > Raveendran
> > > > >[protected]
> > > > >
> > > >
> > >
> >

This is the height of appaling customer service from WHIRLPOOL - We thought that escalating the issue to VP - customer service woul help, instead they all are working like a government body rather than an MNC...I would like to bring this to the attention of whirpool USA, but have no link to mail!!!
Check below series of mails.


Dear Mr.Kapoor,
We are sorry to say, but there is neither any revert to our...

Dear Sir,
I have been a fan of Whirlpool few years back when I first purchased an Air conditioner & then I purchased a Washing machine & then a double door 340L refrigerator. Keeping in view the Service provided by Whirlpool during the years o[censored]se, I had recommended Whirlpool to a number of friends of mine.

This year I had called for a service engineer for service of my AC & washing machine and my Refrigerator for the cooling problem we were facing.

This time I am facing a problem in such a way that it has changed my perception of the Whirlpool Products & I will have to think twice before purchasing the products of Whirlpool.

Reasons for this –
1) We were facing problem of cooling in the refrigerator & water dripping inside the fridge & some boxes to be replaced. I had called for the Service engineer for checking & correcting the problem in the month of April, 29th. The engineer visited on 30th April, corrected the problem of dripping (which was not corrected in actual & is still the same) & asked to kept the fridge outside the Kitchen (which is 15 X 10 feet size). The service charges for the same were paid as Rs.395/- as service charges & Rs.2200/- for the peripherals. We were happy that the problem must be over. We kept the fridge outside the kitchen same but the problem was still the same. – Call reference No. GB[protected] Dt. 29.04.2009
2) We called in for the Service engineer again on 15.05.2009 & gave him again the description of the problem. He again tried something & later told us that another engineer would be visiting again. – Call reference No. GB[protected] dated 15.05.2009.
3) When nobody turned up for a few days I called upon the customer care again around 22nd or 23rd (I don’t remember the date as I was not provided with the Call reference No.) & I was told that they are having the problem unresolved in their systems too & very soon engineer Mr. Zafar Khan would be visiting.
4) Mr. Zafar Khan visited around 26th or 27th of May, carried out checkup & told me that as the climate was not very hot during that time (due to the rains during that period) he would be visiting as the climate becomes more hot & gave me his mobile No. as well. We waited for him for the next week but when he didn’t turn up we tried his mobile. One day he didn’t picked up his phone & now we are getting message that the mobile is switched off.
5) Today, 8th June 2009 14:15 pm, when I called up the customer care again, to my surprise, I was told that why have I not spoken to the customer care about all this & that I need to pay the Service charges again for the new visit. When I told him that the problem is still unresolved & why should I pay the Service charges for the same problem again & when I narrated him the entire sequence of the events, he told me that he shall be arranging a callback from a senior person.
6) On 8th June 2009 17:15 pm, I received a call from the Senior person who after listening to the problems I am facing, said that he would give me a call back soon, who didn’t call me thereafter.

I am not able to understand that why the problem is not getting rectified. Is it that the Whirlpool is interested in making money in after sales service only & not in the customer satisfaction. I have no hitch in paying service charges but the why should I re-pay the Service charges for the problem which has not been cured as yet.

We are facing problem of cooling in such a way that all the things kept inside the fridge gets spoiled. Even the milk gets contaminated overnight.

I’m having another refrigerator 175 litres of LG which is 5 years older than this one, but performing in a better way. Please guide me, should I change my perception about the Whirlpool products.


Regards


(Bhupendra Singh Pundir)

I had purchased a Microwave Over with Whirl Pool. Before its expirry of warenty, I had opted for extended warenty on 20.03.2009 with their authorised service centre" Mothers Home care" vide Invoice receipt number 26857. and paid the money. The warenty is for the period from 20.03.2009 to 19.03.2010.
There is a proplem in the equipment since april 01, 2009, when ever we telephone them either they give a complaint number dont attend. or dont give complaint number and say thier systems are down. This drama is going on for the last. Now the equipment, is idle and the company had not provided the service for three months APRIL, MAY, JUNE-2009.

is this the policy of warenty?

I had registered a complaint with Whirlpool customer care, here in indore on the[protected]Complaint number: IN[protected]), as my ro has not been installed till date I get the ro in oct 08

My parents purchased a 310 litre professional refrigerator DLX royal galaxy.Its SY-INA08150598 purchased on 25.07.2008.The following problems were encountered within its first year of purchase:-

1].Defective piece-which was returned only to be replaced by a dented refrigerator whose freezer door does not close properly.

2]Leakage of water and ice formation in the ZoneIV last compartment-which was repaired.

3]NOW AGAIN there is leakage of water-suggestion of timer replacement was given.

Considering my parents age which is above 60 years and possibility of accident caused by slipping over the water and so much of trouble, problems and inconvenience given by the fridge it is evident that whirlpool fridge has not met with its standard expectations and which needs total replacement. I have also written a COMPLAINT mail to [protected]@whirlpool.com on 6-7-2009 which was bounced back as delivery failure notification.

I purchased one fully automatic washing machine H65 model of 'Whirlpool' make vide bill no. [protected] dated 27.09.07. The company provides 2 years warranty i.e. the machine is still under warranty. The machine suddenly stopped working recently & I registered a complaint with the Whirlpool India ltd vide my complaint no. HR[protected] at their call center no.[protected]. I was promised a prompt service by 6.00pm on the same day. However nobody visited my place. Next day after repeated calls at the same number, an engineer named Mr. Gulfam visited & told that some condenser is to be replaced & went away on the pretext of bringing the condenser. Again, after repeated calls at the same number he came & reported that the fault has been fixed and the machine can be used for washing. However immediately after his leaving, when started a wash cycle, the machine started malfunctioning. I called up the customer service at the same number & One Ms Sakshi attending on the call told that a senior engineer would attend to the problem & since the machine is under warranty no charges need to be paid at my end & a free on-site service will be provided promptly by the Company. Since then I have called up them innumerable number of times only to be told that " Our senior Engineer is on route & will be reaching very soon". But NOBODY visited. I even tried to contact the Haryana Service Head Mr. Deepak Parashar on his numbers[protected],[protected], but he never picked up the phone.

Again when I contacted Customer service, I was informed that the complaint has been closed at their end by the engineers ( shockingly unilaterally!). They never took any report from me regarding satisfactory service & arbitrarily closed the complaint in the most manipulative manner. Now I have re-registered my complaint at the service center vide request no. HR[protected].

This attitude on the part of Whirlpool has caused lot of hardship & harassment to me & I am extremely disappointed with the service provided by 'Whirlpool of India Limited.

Kindly help.

Dr Sanjeeta Rani
995, Sector 21-C, Faridabad
Haryana 121001

Tel No.[protected]
date: 04.07.09

Hi,
I have purchased a double door refrigerator in April – 2008. Now I am facing certain issues in this product which are listed as follows
1. Low Cooling
2. Taking lot of time to create Ice
3. Refrigerator smells stinking
4. Vegetables are getting spoils.
I have made complained when it was in warranty period but unfortunately the complain has not been resolved. I have made lot many efforts to get it resolved but I really disappointed, I could not get proper response from company just because my warranty time is over.
I request whirlpool to get it resolved.
Thanks
Jinesh

I had launched a complaint to Whirlpool, Mumbai - Andheri for my double door fridge. Every day, since last 15 days, I call up their service station. My fridge has not yet been repaired. The same is under warranty and extremely poor and pathetic service. Long waiting on phones when called on call centre. Servbice centre do not pick up call

Hi,

I am completely clueless of why did I go for buying Whirlpool product.The kind of harassment I went through after buying the product and the support and services provided by them in this regard has forced me to move against the brand and file a case here.
I have bought a fridge Whirlpool Mastermind in feb 2009. Not even 3 months did pass by when the product is under warranty period, the fridge started giving hiccups in terms of moisture containment in it. The fridge, which ideally should be completely dry and moist free gets filled with moisture everyday and thereby affecting all the products kept in it.This has affected the domestic life at large. I lodged a compalint against this on June 2009 and repeated calls to them made their engineer visited our place. repeated tries followed up, but to no effect at all. The problem was still persisting even after the 2 visits of the same engineer.Post this, which continued for 15 days, we again lodged the complaint with the service center and again there was no response from them for long time.
Recently one more engineer visited the house and he also did the same thing and problem is still at large with no effect. He was supposed to come today i.e 30.06.2009 and still he did not turn up for the issue.
I am completely bothered by the support and services this company has provided and furthermore to tpo up the grievance the response from Whirlpool tem in this regard is horrible. They have been just delaying the issue for no reason.
Would request an immediate action from your end.