[Resolved]  Yatra.com — Fraud booking

Hi there, I am sorry for the inconvenience faced by you and the delay from our side in processing the refund. We are pulling out your ticket details and would process the refund immediately. Thank you. Sonia (sonia.[protected]@yatra.com)

I booked return tickets from London to Delhi with a transit in CDG (Airport), however yatra.com emailed me wrong tickets with change of airports in Paris. It has been more than three weeks and despite agreeing to their fault yatra has neither refunded money nor changed the flights. In my recent conversation, I challenged them that tickets they've sent me don't even show up on the website and they haven't been able to respond to it.

Attn: Sonia/ Anuj.
I booked return tickets from London to Delhi with a transit in CDG (Paris), however yatra.com emailed me wrong tickets with change of airports in Paris. It has been more than three weeks and despite agreeing to their fault yatra has neither refunded money nor changed the flights. In my recent conversation, I challenged them that tickets they sent me do not even show up on the website and they have not been able to respond to it.

Yatra.com is probably the worst hotel/ flight booking portal in the history of internet. I made a booking one month ago, where they showed me a certain set of flights and later emailed me totally different flight tickets (LON-DEL-LON). My flight tickets need me to change airports (not terminals, but airports) in the middle of the journey (which is unheard of and wasn't mentioned on booking page). Moreover, they tell me that i'd have to book this inter-airport journey myself, take my luggage with me and check it in again. Customer service agreed to their mistake on phone and apologized and promised a refund. When no refund was processed in 3 weeks, I reached out to FB team who said no money will be given. Their entire team has stop responding now. @Sonia Mehta - Can you please respond to this.

Dear Mr. Arora,

Please accept our sincerest apologies for the inconvenience faced by you. This is definitely not the level of service we endeavour to provide to our customer. Please be assured that we are taking the necessary steps to ensure that such instances, though rare already, do not recur. Our team has contacted you and updated the eCash points of INR 14, 430.00 with a lifelong validity and 20% usage for international flights and domestic hotels only.
Thanks,
Yatra Care

I booked a room in sailani resort nahan through yatra .com of 27 th juny 2015. And on reaching it main gate to my shock the hotel has been shut down or as the gaurd told us  sealed .even on talking to a number given on hotels website i was told how can yatra book a room. We r closed. Really ashamed and humiliated by yatra ... and they could not find anything for us... above they had the guts to say .. u can look for a hotel yourself and we will pay... how can they expect to hop from on hotel to another to find rooms... ultimately we had to come bak to delhi.. 

Yatra should b sued of fraud ... they have not only wasted my time but disturbed my mental peace and destroyed my vacation...