[Resolved]  You Broadband — Fraud company!!!

Address:

Mumbai City, Maharashtra

FRAUD COMPANY
my relationship no: 571565
User Id: priyarnair
Complaint Id:[protected]

You Telecom/ Iqara / You broadband….whatever they name it, is the worst service provider I have ever had to deal with in so many years. I took 1000mbps unlimited plan on 4th June 2010 for which i had to pay 1434 in advance & also 500 Rs for modem advance to make sure I get dedicated speed as was told to me. I paid more due to their fake promises wherein other service providers charge you just 999 with dedicated bandwidth as well as free wireless access in the area.

Firstly they started my connection late night & I am charged for that day which they wasted too. Secondly the speed I get is horrible.

It fluctuates heavily from 20 - 80 kbps. Once in a blue moon I get 90 kbps. Am a computer engineer myself & I took this plan so that I could download heavy contents & keep they for downloading in the nights as well. But the trick that they use is that they disconnect your connection automatically after few hours so that they save on their bandwidth as a person sleeping or someone who is out in the day would not know that disconnection has taken place. When one wakes up in the morning, he realizes that download didn’t complete as net was disconnected. It won’t work till the user re-connects.
The minimum speed am supposed to get is 1000 / 8 = 120 kbps. I had asked their executive repeatedly whether i would get the speed i pay for...and he said "yes mam, dedicated speed hai". Its been 15 days that I took their service & in these Now after taking their service I have had to call & complain or mail them almost everyday either their call centre or their executive or their technician but all in vain. Every time they get back on my complain, they give me stupid & lame reasons why I don’t get speed. Different people who contact me from their end give me new n different excuses. One would tell me madam " ye to impossible hai ki apko speed nahi mil raha hai. their must be some issue with your system and antivirus. Disconnection maybe happening due to computer standby (when standby is deactivated in my PC). One extra smart fellow tells me that you should only expect 80% of the speed as its sharing " unlimited mein aisa hi hota hai" & many more stupid or over smart people call me trying to convince me. Two of such elements are Mr Ajay & Mr Rafiq and of course many more. Incase you don't get convinced, they get violent & start arguing & talk rudely. Today (18th June) there was an engineer "Mr Nemain" who visited my place tried to convince me with lame excuses as usual. He took a snapshot in which was by luck, the speed was higher than normal, yet summing up to 95.5kbps where 125 kbps is expected which is just 76.32% of the committed speed. He told me that in the mornings & nights the speed would is less in unlimited plan. Once this man left my house, I received a message on my cell stating that my complaint is resolved. I called this person up asking him how he could close the complain without resolving, he said that he has forwarded the snapshots to the concerned department & they have asked him to close the complain. He said if you still have issues, you call the customer care. That means when I call the customer care, a new complain would be launched & this would save them from answering the higher officials. In any service provider that I have used, they do not close any complain till they take customers signature. I wonder what kind of company this is where customer care & complain id is more of a JOKE wherein they open & close the complain as per their convenience even if the matter is not resolved. Every customer is not an illiterate in computers & they try to cover-up their shortcoming by arguing or talking rudely with their customers. If this is the kind of attitude of the employees, the company would definitely shut down & become a bad history soon.

Kindly go through the snapshot taken today by You Broadband Engineer himself.