YOU Broadband India Complaints & Reviews

I have 2 MBPS plan but get very slow speed. Very poor service... never recommendable

I AM ALSO A YOU BROADBAND CUSTOMER FROM PUNE THERE IS YOU less service provider neither replying to customers THEY ALL ARE CHEATERS HEAD OF THE YOU OFFICE DONOT WANT TO EVEN HEAR FROM CUSTOMER MY A/C NO 422173 IN PUNE CITY

Cheated by their network

I am taking their network and paid money also. But they are not providing services and not responding to calls.They are not giving my money back.Please help to me.

Broadband — Poor Connectivity & unsatisfactory services

Date: 19.05.2009

General Manager
MTNL, New Delhi.

Sub: - Poor Connectivity and unsatisfactory service Ph no. 26967802

Sir/Madam,

With lots of enthusiasm in a crowd of many offering I selected MTNL Internet connection, off course, under the impression that I am selecting trouble free and good after ward services oriented institutional product. But I hope dashed and ruining my decision. During the course of operation connection deactivates many times. First of all it does not activate for many hours.

Many complaints have falls on deaf ears due to problems I am unable to VOIP facility which have become useless for me.

I request you to make facility efficient and operative otherwise I will be left with no other option except shift to other facility provider which will be painful after long association.

broadband problem — Poor Connectivity and unsatisfactory service Ph no. 26967802

Reminder I
Date: 28.05.2009

General Manager
MTNL, New Delhi.

Sub: - Poor Connectivity and unsatisfactory service Ph no. 26967802

Sir/Madam,

With lots of enthusiasm in a crowd of many offering I selected MTNL Internet connection, off course, under the impression that I am selecting trouble free and good after ward services oriented institutional product. But I hope dashed and ruining my decision. During the course of operation connection deactivates many times. First of all it does not activate for many hours.

Many complaints have falls on deaf ears due to problems I am unable to VOIP facility which have become useless for me.

I request you to make facility efficient and operative otherwise I will be left with no other option except shift to other facility provider which will be painful after long association.

Poor Connectivity & unsatisfactory services
Date: 09.06.2009
III Reminder
General Manager
MTNL, New Delhi.

Sub: - Poor Connectivity and unsatisfactory service Ph no. 26967802

Sir/Madam,

With lots of enthusiasm in a crowd of many offering I selected MTNL Internet connection, off course, under the impression that I am selecting trouble free and good after ward services oriented institutional product. But I hope dashed and ruining my decision. During the course of operation connection deactivates many times. First of all it does not activate for many hours.

Many complaints have falls on deaf ears due to problems I am unable to VOIP facility which have become useless for me.

I request you to make facility efficient and operative otherwise I will be left with no other option except shift to other facility provider which will be painful after long association.

You BroadBand — Very very poor service and connection

Please don't purchase You broad band connection.
very very v v v poor service.

very very v v v poor connectivity.

THIS IS A CHEAT COMPANY. DONT TRUST AND WASTE YOUR MONEY.

THIS IS A CHEAT COMPANY. DONT TRUST AND WASTE YOUR MONEY.

you telecom — refund of deposit

i had an internet connection of you telecom in the name of krutarth anil bhatt, i had stopped using this connection on 17th august and registered a complain with request number[protected] and the company told me that with in 45 days the refund of my deposit will be given back but after 45 days when i again call to the call center on 12th october with request number[protected] they told me that i will talk to the concern department and revert you back then from the concern department ms smita dave calls and tells me that with ten days your chque will be dispatch but again when i called the customer care of you telecome on 21st oct after 62 days of my disconnection with request number[protected] they told our concern department will call you and they also send and sms on my mobile next day that your query has been solved but i havent recieve my refund still and the concern department of the company means ms smita dave calls me again and this time his head mr gajjar also talks to me and says the same thing that it will take ten more days for your refund we cant do any thing its under procedure you have to wait for this much time so the company is not paying me back as 66days has been passed still they dont give my refund .

please em needful

THIS IS A CHEAT COMPANY. DONT TRUST AND WASTE YOUR MONEY.

THIS IS A CHEAT COMPANY. DONT TRUST AND WASTE YOUR MONEY.

you telecom — i did not receive the refund after disconnection of service

my name is PRASHANT MITTAL . My account no. for the YOU telecom is 280670 . I applied the address change on 28 th jan 2008 after 3 visits to the YOU telecom office ( 20 kms. away from my home ). First of all they said that the location is feasible and they charged me Rs. 500 for address change . On 18th FEB 2008, they told me that the address is not feasible. So I applied for disconnection.
Since then I have been waiting for the refund Rs. 500 ( deposite ) and Rs.500 ( address change ). I should get Rs. 1000 as a refund amount.
Its been 4 months now and still I am waiting for the refund. No one in the office is responding proeprly.
After visiting 4 -5 times and making many calls to the concerned person Mr. BALRAJ, I got the cheque of Rs. 105. thats amazing. Every one is helpless .
This is amazing service from YOU telecom.
I know that i will have to wait for the refund for several yers. GREAT !!!
i will never recommend the YOU TELECOM .

my relationship no: 571565
User Id : priyarnair

You telecom/iqara / you broadband...whatever they name it, is the worst service provider i ve ever had to deal with in so many years. I took 1000mbps unlimited plan on 4th june 2010 for which i had to pay 1434 in advance & also 500 Rs for modem advance to make sure I get dedicated speed as was told to me. I paid more due to their fake promises wherein other service providers charge you just 999 with dedicated bandwidth as well as free wireless access in the area.

Firstly they started my connection late night & I am charged for that day which they wasted too. Secondly the speed i get is horrible.

It fluctuates heavily from 20 - 80 kbps. Once in a blue moon I get 90 kbps. Am a computer engineer myself & I took this plan so that i could download heavy contents & keep they for downloading in the nights as well. But the trick that they use is that they disconnect your connection automatically after few hours so that they save on their bandwidth as a person sleeping or someone who is out in the day would not know that disconnection has taken place. When one wakes up in the morning, he realizes that download didn’t complete as net was disconnected. It won’t work till the user re-connects.
The minimum speed am supposed to get is 1000 / 8 = 120 kbps. I had asked their executive repeatedly whether i would get the speed i pay for...and he said "yes mam, dedicated speed hai". Its been just 9 days that I took their service & in these Now after taking their service I have had to call & complain or mail them almost everyday either their call centre or their executive or their technician but all in vain. Every time they get back on my complain, they give me stupid & lame reasons why I dont get speed. Different people who contact me from their end give me new n different excuses. One would tell me madam " ye to impossible hai ki apko speed nahi mil raha hai. their must be some issue with your system and antivirus. Disconnection maybe happening due to computer standby (when standby is deactivated in my PC). One extra smart fellow tells me that you should only expect 80% of the speed as its sharing " unlimited mein aisa hi hota hai" & many more stupid or over smart people call me trying to convince me. Incase you don't get convinced, they get violent & start arguing & talk rudely.

They don’t even refund back your money now & I would have to wait for 60 days once service is terminated, to even get back my deposit of Rs 500 for deposit.

I have used connection from many yrs from different service providers but never had such experiences. This company has tortured me in these days & am just waiting that the month ends & I get rid of it. Its sad how these fake companies fool customers & steal their hard earned money. This company is not going to last for long. I would advice everyone that never ever take service from YOU broadband.

You BroadBand — no maintenance

I never seen such a worst broadband service. actually i paid 1500 rupees for the internet connection. having speed 190 kbps and duration is 3 months. on the first day itself i found that , net connection is always interupted. i made so many calls regarding this problem. but no one is careful for my problem. after 5 days one guy came and checked the connection . its ok. again on the next day itself it got the same problem. and i did the same thing.

simply the thing is no response, no net connection , no money back and extra wastage of huge phone balance.so iam requesting every body to dont go for "you broadband".

"its simply the worst than anything else"

so can i have any solution?

strongly agree.

MY LETTER TO YOU BROADBAND

Dear Sirs,

YOU have made a very BIG JOKE of YOUrself.

I renewed my Account on 03-Nov-2010 with an Offer (as told by your Executive) of 30 days Plus 15 days . I was getting Service below Normal (as usual) and have made several Complaints regarding the Speed Issue . Don't know whether they resolved my issue or not, but as i expected YOU made the Worse Situation Possible .

By the Start of Dec-2010, I started getting Calls for Renewal . I answered and Spoke to Exactly 7 of YOUr Executive, And almost all of them need a Training on your PRODUCT or FIRE THEM ALL . I Explained to each one of them and still received Calls for Renewal . This Proves that HOW Co-Ordinating YOU and YOUrs Executive are ? Isn't it ???? However to assure me, all of them did Apologise (as usual) as they were totally BLANK (lazy fellows) and said it would be resolved and the Service will be re-activated for 15 days in 24 hrs of time . And today is 07-Dec-2010, Still no Service from YOU.

Please go through this Link to understand YOU company better ..

http://www.consumercomplaints.in/complaints/you-broadband-c401595.html

I HAVE THE RECEIPT with CLEAR STATING OF THE OFFER OF PLUS 15 days.

Today I got the Call again and to My Expectation the Executive told me "There's no such Offer" ???????????

I HAVE THE RECEIPT with CLEAR STATING OF THE OFFER OF PLUS 15 days.

AND NOW i received a TEXT Message off YOU Saying "Dear Customer Your Service Request No[protected] has been resolved" ??????????

And my Service is still Not Activated ???? Do you want to do Business or Is it a Company that is run and Owned by CHAP's ??????

Either you RESOLVE the Issue and Provide me the Service for 15 more days OR
Disconnect the Service and I'll proceed further with whatever suitable Action i can take against YOU. Please check to whom it is been CC'ed.

ALL DA BEST !!!

Thanks and Best Regards,

Manoharan Nadar

Hello,
how are you doing today? i hope all is well.
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blessing([protected]@yahoo.co.uk)

THIS IS A CHEAT COMPANY. DONT TRUST AND WASTE YOUR MONEY.

Absolutely pathetic service in Vadodara if anybody wants to use the internet please under any circumstances do not go with you Broadband. I can tell you they have no values and are only money hungry compnay. I have raised more than 28 complaints for them to attend to but they never gave any service, and their service remains as pathetic as ever. If you want to know anything more related to their service please call me on [protected]

MY COMPLAINT TO YOU BROADBAND SERVICES

Dear sir

I am existing customer of YOU BROADBAND SERVICES and having an account no.596998. I have not receiving your services since one week because of cable line theft. Your rep at vizag Mr. Murali Krishna had visited and assured me to replace the cable in two days. Even after a week he did not turned up. Your hyderabad toll free no.[protected] customer care not responding positively. They repeatedly giving false assurance that " the problem will be solved within 24 hrs". Your service is very pathetic towards customers. Please pull up your socks and get the work done for me. I hope you will not force me to take other corrective steps to resolve the issue. Thanking you. - Nanubala Nelaraju, [protected]@yahoo.co.in

THIS IS A CHEAT COMPANY. DONT TRUST AND WASTE YOUR MONEY.

THIS IS A CHEAT COMPANY. DONT TRUST AND WASTE YOUR MONEY.

I think every one should read review of you broadband before selecting it as your Internet service provider. Please see below link:
http://www.mouthshut.com/internet-service-providers/You-Broadband-reviews[protec...⇄ 93% user has given 1 star to their services.
I made a big mistake as I select you broadband as my internet service provider without any research. Below is my experience with them.


I have applied for you broadband connection on 22nd December they asked for payment. I did online registration and payment on the same day however they haven't yet activated my connection after multiple follow ups. I have no idea about ISP connection and connection reliability

My You Broadband account number is - 779097

I have taken You Broadband since February.As a frustated customer I will advise all other customers to avoid taking You Broadband services. Even if you dont have any other options in your area; I will suggest you not to go for You Broadband service as when they take money from you they promise lot of things out of which they dont provide atleast 5% of it. I renewed my services for 3 months after lot of convincing from the area manager in May2012. After I paid money the very next day my Broadband service went down. I called the customer care so many times(I must have called 20 times in May and June). Their advisors raise a new complain when ever you call which never gets fixed. When you ask them for update they say there is a problem in the area which will be resolved in 48 hours. I am waiting for that 48 hours from begining of May which didn't come till now(Today's date -23rd June). When I asked for the refund of my money they divert the topic to other things and never answer my question.

I am going to lodge a formal complain in Judicial court to get compensation for wastage of my timings and money which I have already paid.

My user name is AMS40
I'is me taken you broadband plan.
I have complain more than 50 times. I do have complain no too
Each and every time i mention that pls send a person to get me permanant solution but non of its staff from surat come at connection place and every time i receive msg that ur complain is address if not solve pls contact.

So my question is is THERE ANY TEAM REGUARING COMPLAIN SOLUTION. SO THEY MUST BE HAVING ITS DETAIL WGAT WAS THE PROBLEM AND HOW IT WAS BEING solved?? And was the tecnicion visit the place ir not?? And if this person complaing more than 50 times what Is the issue??
I want that this complain should reach to gujarat head and want to resolve the problem
Abhishek shah

My A/C no is 762005.
I have been complaining to these guys for more than a week now. I filed my first complaint on 20th July, 2014. The problem was, I was not getting connectivity. Later on, I got connected for less than five hours, they claimed that the problem is resolved but it was back to where it was. I again complained on 21st Jul, 2014. Till now, I have been wasting my time every day for around an hour to complain.
Even after three days, they could not resolve the problem (TRAI rules), what was worse was, I could never contact the supervisor on customer care calls or nodal officers. Even their webpage says page not found when I tried to get the list of nodal officers. (http://www.youbroadband.in/contactus/nodal-authority.php - even as on 27.07.2014, 8.48 PM). YOU broadband land line never gets picked up. The customer care is never satisfactory other than stating the TRAI rule 'We will solve in 24 hours' which never happened.
In one of the calls, Mr Suraj Shukla was said to be a call supervisor. Some call executives said he was busy on other call however when some other executives transferred my call to him but he didn't pick up once - even after ringing for more than 5 min. One other replied she doesnt know the name of supervisor.
Overall, I have been facing very bad services from YOU Broadband for the past few days. Also, I got few messages saying that the issue is resolved from their side. What's the use of these SMS when I am not able to connect to internet. The appellate authority has replied that the issue has been resolved, however, again, for the past few days, I am having connection for less than 3-4 hours.

hi dude not only you i also faced the same problem with different service provider RELIANCE which is very worst.