YOU Broadband India Complaints & Reviews

Thanks for your mail.

After all these many days running out, you finally given this to me. If you would have tell me in the very beginning days I would have considered this in another manner. This is nothing but fooling the customer even there are so many cases even I didn’t used for 10MB also you showed me that 70MB. And there is clear case where I downloaded file of 180MB you showed me 396MB + 125MB+125MB.
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I have complained many times since last 6-8 months and every time been given promise by different person but my query has never been resolved.
I probably know all the staff of customer service centre - servicing for gujarat.
i am sick of talking with these different person promising all the time but no outcome.
I have spend lot money on phone calls and as well as on renewing youtele a/c on a hope of getting these problem...

i have subscribed to the 512 kbps broadband connection from you telecom. however my browsing speed is pathetically slow and mostly fluctuating between 170 - 420 kbps. the service department instructs the engineer to visit microsoft.com or download.com and shows me the download speed. they refuse to access speedtest / pingtest sites and infact the speedtest on their own site shows the speed as 170 - 400 kbps.

the engineer is...

Hello, I am a You Telecom customer since last 5 months(Customer Relationship No:505801
Your Plan is: "Angel 192-512 1 Mth" ). And today I have lost my levels of tolerance at the amount of torture given by this Company. This company has a in-house software called YouConnect which they advice customers to use to connect to Internet.(All non-sense its just for their advertisements and increasing traffic to their own website).When...

I am getting error 720 when I try to connect to the internet. A You Telecom senior engineer told me to install You Connect (a dialer software) available from www.youtele.com
I went to a cyber cafe, downloaded it, installed it but still the internet i not working, same error 720.
Now the engineer is not even receiving the call.
I registered a complaint in You Telecom customer care centre and they said it would be resolved...

Dear Sir,
My Customer ID No. is 332297 with you tele broadband p ltd.Ahmedabad. I was using their services for more than 2 years. In the month of August 2009 i requested for disconnection of services and refund of deposit of Rs.2000.00. Their serviceman collected MOdem and other parts from my residence. Since i didnt get refund I requested through their call centre services on 18.09.2009, reminded on 05.11.2009 vide complaint no.[protected]...

This is with respect to an unfortunate incident where I took a YouTelecom connection in Koperkhairane, Navi Mumbai, where no big telecom players are there. The entire details are mentioned below:

Account Number: 490503
Plan - 512 kbps, Type - Unlimited

As per TRAI Norms, YOU Telecom has to sustain/maintain minimum 80% of the speed Promised. But I seriously beg to differ. Eversince the activation, this...

I have recently shifted to Vasant Vihar Society, where i contact local person and give me YOU TELECOM,
Please below is mail send to YOU TELECOM but no action "

Explanation ;- I have been facing problem with YOUTelecom since day One. Very Worst & not acceptable service. People are not at all interested to carry & resolve issue..
I have followingup & making calls everyday to resolve issue with speed...

Dear Consumer forum Team,

I am shiv gupta, shifted from mumbai to pune, I had youtelecom brodband connection on jan-2009 i have shifted to pune from mumbai, before shifting on december 31st 2008 i had surrender modem and and request for disconnection to the you telecom . and they told me i'll get my money back within next 45days.
but its 9 month over and even I have logged so many complain on phone about my refund...

FYI, This has no meaning “Your account is active on dated 17-Jun-2009, kindly check the connectivity, if you have any problem pls revert back to us on same.
As on 17th net connectivity got disconnected.

Rgds
Shankar J S

From: Shankar J.S.
Sent: Saturday, June 20, 2009 2:45 PM
To: 'Customer Care'
Cc: 'customercare.[protected]@youtelecom.com'; 'rajkiran.[protected]@youtelecom.com';...

Dear sir I had Taken a broadband connection from you telecom before one year. My relation number is 373312 and account is by the name Rajendra Atmaram Chande. During this tenure I found lot of problem in getting the connectivity and service also there are lot of problems in billing. The amount of bill submitted in time used to go after due date and late payments were charged for which after lot of arguments was reverted to my account. I am...

Never pay online for YOU Telecom.

If for any reason the transaction does not complete, and worst the amount is deducted from your bank account, these folks will just start calling you without trying to reconcile at their end or with their payment gateway. They'll use all your contacts and modes of communication to keep following up endlessly.

Escalating this to any level will not help at all.
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For the past 3 or so months I have been having Speed issues. I have the 192 Kbps plan and on doing speed test on the You Telecom website it shows me anywhere from 60-140 kbps. I have been regularly complaining about the speed and nothing has been rectified.

All they say is that your line is fine. But I am yet to get the Speed I am paying for. :(...

YOU Telecom was providing broadband internet services in my society Sylvan Heights in Aundh Pune . I used their services for about a year and then stopped using and recently wanted to renew my account.

I called you telecom office and they were happy to rush in their sales representative . Their representative Rahul came over and collected a renewal cheque of Rs 1010/- (for a 3 mths prepaid plan with 3 months extra usage ) and...

On 17th dec 2008 i took the conn of you telecom.since that day i daily complaint about speed.actually I took the conn of 2mbps and it give me download speed of 9-12kbps.there are also wrog connection log they hv generated.I am using conn on single Pc but there log show 2 conn at same time ...and they added this all usage in my account.My account is showing 800mb download in 1 day.I complaint lots of time about this but call center said billing...

1. You Telecom representative Datta Jadhav ([protected]) took a cheque from me on the 12th of June promising that I will get a connection by 15th evening. Today is the 18th, and I have still not yet got my connection. It is sad that when a company pitches a product, the staff make all kinds of great claims. The reality of meeting those 'proud' words of sales is never looked at.
2. Yesterday I had 4-5 men coming home to get...

i was stuck without a connection from the 11th to the 16th of sept 2008.repeated attempts to get it repaired got std replies and subseqently i had to request a local friend to get it repaired.
the wire was replaced+the modem.end result surfing tolerable(not broadband speed)but downloading-3kb/sec !!if you complain, just before their people come-blazing speed-after their departure, phiss...can someone help?who to approach for this .they...

The connection is still not done:

I got the no: of your area sales manager Sidharth ([protected]) and have been caling him since Friday (10 Sept) - He is also saying that it will be done tomorrow (consistency in saying lies). Today 15 Sept he is saying that the contracters people have not come (a new one) and that that the cabeling will be done tomorrow (again back to the lying ways).

4 Sept: Complaint no:...