YOU Broadband India Complaints & Reviews

I have you broadband connection in my home for the past three years previousely i am in gb based plan 1gb free rs.250+taxes.
Last month i changed the plan to unlimited plan rs.450+taxes.
Mar 02 i changed the plan.
But they send bill for rs.697/- and ask me to pay.
And they explained every month 1 day bill generated you have to pay for march rs.250/- and rs.450/-
May month onwards you receive bill for rs.450/- only.

I spoke them to solve the problem they replied as per rules we raised the bill we dont care for any complaints through legal and consumer court.

Kindly give me solution to solve the problem and get waiver of rs.250/- i am two days only used this plan they charge me in full.

And also mentioned rs.19/- previouse month due. I dont have any dues in previouse month fully paid.

Sir,
I, S Mahender, resident of #8-3-897/5, Nagarjuna Nagar Colony, Ameerpet, Hyderabad-500073 had applied for broadband connection. Mr R Bhaskar Executive from YOU Broadband has visited our house on[protected] i.e., on friday, checked for feasibility, promised me that he is going to enable connection on monday or tuesday. But due to problem in finding my house address, their technician has rejected my application(they didn't even called me reg address) on Wednesday i.e.,[protected] i asked for my amount refund till now they didn't returned my amount and today is[protected]. I spoke to Mr GK, Suchita, Farah but still my prob is same at it was. Please help me to get my refund amount as i have to pay to Beam Cable Systems Pvt ltd for enabling internet connection at my home.

Thanks for your mail.

After all these many days running out, you finally given this to me. If you would have tell me in the very beginning days I would have considered this in another manner. This is nothing but fooling the customer even there are so many cases even I didn’t used for 10MB also you showed me that 70MB. And there is clear case where I downloaded file of 180MB you showed me 396MB + 125MB+125MB.

You people just made note of my complaints will never looked into seriously. If you would have seriously looked into it , you would have visited at least once into my place and verified the problem where it is.

Anyway thanks for your mail. Up to this time I only suffered with your service, now I will not leave it like this.
After Consumer complaint we both have to face the problem if any on both the ends.


Regards,
Uday Teerdhala
Mobile:+91-[protected]

From: Customer Care [mailto:customercare.[protected]@youtelecom.com]
Sent: Thursday, March 11, 2010 6:23 PM
To: Uday B. Teerdhala
Subject: Re: Relatioship No: 539101

Dear Mr.Uday,

In the said context,This is to inform you that 250 mbs credit given to you as a special consideration as exceptional case ,As already inform to you in our previous mail that we can not give you any more mbs credit.

Thanks & Regards,
Sejal Thakkar
Customer Care Executive
YOU Broadband & Cable India Limited.
----- Original Message -----
From: Uday B. Teerdhala
To: Customer Care
Sent: Thursday, March 11, 2010 1:06 PM
Subject: RE: Relatioship No: 539101

Hello You Telecom,

I am not going to leave this as I paid almost 1500/- and if you fail to resolve this problem.
This I will definitely give a complaint. You are not considering this as a serious problem. I clearly told the customer care that even the virus problem occurred by the person send by you. Even you never send anyone to identify and find out the resolution.

Clearly tell me why you waived 250MB. This is meaningless, on what basis you waived also I don’t know.

I will definitely log a complaint against you-telecom as you people suffered me a lot and fairly doing this favor to me. I told about all the problems given by you in the call several times, this time I am not going to specify anything in the mail more than this. (check the call history how many times I called you and how many times that you replied to me).

Whatever the issue comes to you, you have to face this. This is definite I will definitely going to approach consumer forum.

Thanks for all the support given by you these days. I saw so many times you never be favor to the customer even the problem at your end.

Regards
Uday
Mobile:+91-[protected]

From: Customer Care [mailto:customercare.[protected]@youtelecom.com]
Sent: Thursday, March 11, 2010 12:55 PM
To: Uday B. Teerdhala
Subject: Re: Relatioship No: 539101

Dear Mr.Uday,

In the said context ,This is to inform you that we have check all the details and there is no problem in mbs rating .Mbs are reflecting in record whatever mbs are used for downloading at the time of accessing the net so there is no change of reversal of mbs .

As our concern coordinator has call and inform you that 250mbs are reversed in your account because of some virus problem in your pc and there is no fault from our side but as a special consideration we have reversed 250 mbs as exceptional case ,we can not give you any more mbs credit.
Kindly revert back to us in case of any further clarification.

Thanks & Regards,
Sejal Thakkar
Customer Care Executive
YOU Broadband & Cable India Limited.

----- Original Message -----
From: Uday B. Teerdhala
To: Customer Care
Sent: Thursday, March 11, 2010 11:22 AM
Subject: RE: Relatioship No: 539101

Hi,

Where is the status lies. I have to get this sorted out.
This issues is pending from around 2 months. Next month I have to renew this account.
Depends on your feedback I have to proceed. Normally any issue will not take not even more than 48hrs to respond.

Regards,
Uday Teerdhala
Mobile: +91-[protected]

From: Customer Care [mailto:customercare.[protected]@youtelecom.com]
Sent: Tuesday, March 09, 2010 5:43 PM
To: Uday B. Teerdhala
Cc: CUSTOMERCARE.[protected]@youtelecom.com
Subject: Relatioship No: 539101

Dear Mr.Uday,

We thank you for writing to us and express your concern.

In regards of your request related usage ,We will check all the details and revert back to you on same very soon.
Looking forward to your co-operation in helping us serve you better.
Thanks & Regards,
Sejal Thakkar
Customer Care Executive
YOU Broadband & Cable India Limited.
---- Original Message -----
From: Uday B. Teerdhala
To: customercare.[protected]@youtelecom.com
Cc: uday.[protected]@googlemail.com
Sent: Monday, March 08, 2010 4:05 PM
Subject: Complaint Against Extra MB Usage : Customer Relatioship No: 539101

Hi,

See the excel sheet, and find the difference I expect but it showing that I consumed more memory. Whereas sometimes it is not even used.

Customer Relationship No: 539101 Name: UDAY BHASKER TEERDHALA

I found a difference of 1210.038MB. where as you people waived only 250MB.

I called you people several times and logged complaint. Everyone making a note of complaint and keep on pending, but no one are updating.

Can you look into this. As a customer I am suffering on the same issue from very beginning of the connection

At last I raised a call request on last Friday, but no one called me. I don’t you people are considering seriously the customer problems.

Regards,
Uday Teerdhala,
Mobile: +91-[protected]



MASTEK LTD.
Mastek is in NASSCOM's 'India Top 20' Software Service Exporters List.
In the US, we're called MAJESCOMASTEK

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Opinions expressed in this e-mail are those of the individual and not that of Mastek Limited, unless specifically indicated to that effect. Mastek Limited does not accept any responsibility or liability for it. This e-mail and attachments (if any) transmitted with it are confidential and/or privileged and solely for the use of the intended person or entity to which it is addressed. Any review, re-transmission, dissemination or other use of or taking of any action in reliance upon this information by persons or entities other than the intended recipient is prohibited. This e-mail and its attachments have been scanned for the presence of computer viruses. It is the responsibility of the recipient to run the virus check on e-mails and attachments before opening them. If you have received this e-mail in error, kindly delete this e-mail from desktop and server.
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MASTEK LTD.
Mastek is in NASSCOM's 'India Top 20' Software Service Exporters List.
In the US, we're called MAJESCOMASTEK

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~...⇄
Opinions expressed in this e-mail are those of the individual and not that of Mastek Limited, unless specifically indicated to that effect. Mastek Limited does not accept any responsibility or liability for it. This e-mail and attachments (if any) transmitted with it are confidential and/or privileged and solely for the use of the intended person or entity to which it is addressed. Any review, re-transmission, dissemination or other use of or taking of any action in reliance upon this information by persons or entities other than the intended recipient is prohibited. This e-mail and its attachments have been scanned for the presence of computer viruses. It is the responsibility of the recipient to run the virus check on e-mails and attachments before opening them. If you have received this e-mail in error, kindly delete this e-mail from desktop and server.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~...⇄





MASTEK LTD.
Mastek is in NASSCOM's 'India Top 20' Software Service Exporters List.
In the US, we're called MAJESCOMASTEK

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~...⇄
Opinions expressed in this e-mail are those of the individual and not that of Mastek Limited, unless specifically indicated to that effect. Mastek Limited does not accept any responsibility or liability for it. This e-mail and attachments (if any) transmitted with it are confidential and/or privileged and solely for the use of the intended person or entity to which it is addressed. Any review, re-transmission, dissemination or other use of or taking of any action in reliance upon this information by persons or entities other than the intended recipient is prohibited. This e-mail and its attachments have been scanned for the presence of computer viruses. It is the responsibility of the recipient to run the virus check on e-mails and attachments before opening them. If you have received this e-mail in error, kindly delete this e-mail from desktop and server.
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I have complained many times since last 6-8 months and every time been given promise by different person but my query has never been resolved.
I probably know all the staff of customer service centre - servicing for gujarat.
i am sick of talking with these different person promising all the time but no outcome.
I have spend lot money on phone calls and as well as on renewing youtele a/c on a hope of getting these problem resolved.

I would suggest Indian Consumer Code department to take an action against them or withraw their business license, as i am not the only one...there are many complaints noticed against them.

i have subscribed to the 512 kbps broadband connection from you telecom. however my browsing speed is pathetically slow and mostly fluctuating between 170 - 420 kbps. the service department instructs the engineer to visit microsoft.com or download.com and shows me the download speed. they refuse to access speedtest / pingtest sites and infact the speedtest on their own site shows the speed as 170 - 400 kbps.

the engineer is instructed to inform that the speed test on their own website is only for connection speeds of 2 mbps subscription.

AMAZING part is i get a sms informing me that my complaint is RESOLVED!!!!

how do i ensure they confirm to their promise of 512 kbps.

Hello, I am a You Telecom customer since last 5 months(Customer Relationship No:505801
Your Plan is: "Angel 192-512 1 Mth" ). And today I have lost my levels of tolerance at the amount of torture given by this Company. This company has a in-house software called YouConnect which they advice customers to use to connect to Internet.(All non-sense its just for their advertisements and increasing traffic to their own website).When you run this software it asks for your username and password. There is an option to save your password and username so that everytime you dont need to enter it(All crap it doesnt even know how to store). This software will crash your operating system if you try to install it on Windows 7. Company recommends Windows XP, so I installed Windows xp and YouConnect. Now this crap piece of software connetcs to the internet, but if you by chance happen to sleep your laptop, it shows you doors to hell. When you resume from sleep and try to connect again it says the username and/or the password is wrong. Now remember the software saves your username and password. And this happens for 1000 times untill you go crazy enough and restart the whole computer, disconnect all the cables, restart your modem, restart YouConnect and then with the same password which it claimed was wrong, it connects you to the internet. What a crap Masterpiece from You Telecom. This is not all, once I was not able to connect to the internet and the technician after calling him for 3 long days comes and says that "You will have to format your system, no one in our You Telecom Team has the knowledge about this error you are getting".He confirmed this with his Technical Head Gujarat. I had a word too with the Technical Head and he assured Sir we cant help, just format your system. What an outstanding solution from a technology company. Its my humble request to You Telcom, please deliver what you say, if not more, the customers are paying you to have peace of mind and not anger of hell.Thank You.Links to the website http://youtele.com (Unfortunately not worth an Indian Telecom Comapny)

I am getting error 720 when I try to connect to the internet. A You Telecom senior engineer told me to install You Connect (a dialer software) available from www.youtele.com
I went to a cyber cafe, downloaded it, installed it but still the internet i not working, same error 720.
Now the engineer is not even receiving the call.
I registered a complaint in You Telecom customer care centre and they said it would be resolved in 24 hours.
Its more than 24 hours now and still no one is come to attend it.

Dear Sir,
My Customer ID No. is 332297 with you tele broadband p ltd.Ahmedabad. I was using their services for more than 2 years. In the month of August 2009 i requested for disconnection of services and refund of deposit of Rs.2000.00. Their serviceman collected MOdem and other parts from my residence. Since i didnt get refund I requested through their call centre services on 18.09.2009, reminded on 05.11.2009 vide complaint no.[protected] again today (27.11.2009) complaint no.[protected]. more than 2 and half month lapsed but no response from them.
I was most regular in all my past payments without single default.
Thank you for your support.

Satish J Bhatt.
Phone no.[protected] Mobile No.[protected], address B101 Century towers Bodakdev, Ahmedabad380054

This is with respect to an unfortunate incident where I took a YouTelecom connection in Koperkhairane, Navi Mumbai, where no big telecom players are there. The entire details are mentioned below:

Account Number: 490503
Plan - 512 kbps, Type - Unlimited

As per TRAI Norms, YOU Telecom has to sustain/maintain minimum 80% of the speed Promised. But I seriously beg to differ. Eversince the activation, this has been a rarity, the speed provided is not even 1%. i.e. less than 5.12 KBPS. I have attached screenshots for the same.

When the connection was given, nobody mentioned about dual slot, false promises were made then by ankush kadlak (sales chap) about the speed, he confessed that in front of me & C.Sabarish, the incumbent/Inefficient/Ineffective/Rude/Lousy/Irresponsible/ Appellate Officer, YouTelecom,Navi Mumbai, atleast in my case, cant say about others.
All he mentioned was 1/8 of the plan i.e. 64kbps.

Then when i put a complaint about getting speed as low as in bytes, one buffoon from surat said start 10 downloads and then calculate whether it is 64Kbps. What the Hell is that

I sent mails after mails thereafter and still unable to get a response from them, not a single one so far.
I have ventured through the TRAI Guidelines and I find the following Issues serious enough from consumer perspective with You Telecom...

1. Tariff related issues:

• Presenting, marketing or offering tariff plan in any misleading manner is not permitted. All monthly fixed recurring charges which are compulsory for the subscriber under any given plan shall be conveyed as a single figure under one head.

*I have been cheated in this regard, not once I have received full bandwidth speed, not once 80% of the promised and I have screenshots from May onwards depicting that*

2. • The Service Providers must inform the customer in writing, within a week of activation of service, the complete details of his tariff plan. In addition, as and when there are any changes in any aspect/item of tariff in the chosen package, the operator shall intimate, in writing, such changes to those subscribers whose tariff packages undergo a change.

*I have not received any such thing in writing, I even mailed C.Sabarish for the same, ask him to give in writing the speed that he promises, till date no response received *

3. Rebate in rent for delays in repair of fault:

In case any fault in respect of fixed line is not repaired within 3 days rebates in rent should be given as follows:

• Faults pending for >3 days and <7 days: Rent rebate for 7 days.

• Faults pending for >7 days and <15 days: Rent rebate for 15 days.

• Faults pending for >15 days: rent rebate for 1 month.

** I have an issue pending with Youtelecom Customer care for the last 5 months, With Appeallate officer for the last 4.5 months, no fruitful resolution provided till date. when I had asked for the same, C.Sabrish said my usage was 7GB in 15 days.. a report he said he will send to me but not yet sent, also if the network speed is less than 4kbps then how can they say such ridiculus thing , that too in an unlimited package..*

4. The security deposit after adjustment of dues, if any, is required to be refunded to subscribers within a time frame of 60 (sixty) days. The service provider has also to pay an interest @ 10% per annum for any delay in making refund within the stipulated period.

**within 4 days of activation, I had called You Customer care and asked them for cancellation, they said only modem security will be paid back and nothing else. When I said that I have been cheated and I am unable to browse properly, leave apart using the net, and since the internet was sold on false promises, C. Sabarish once again said my usage is this and that which he forgot to corraborate with facts like sending the requested report. A request for sending such report is still pending with You Telecom Customer care.**

5. On contacting his then superior, Mr. Ish Anand, I was assured that either the issue will be resolved or appropriate refund will be given....Once again false promises, they neither leave things, nor work, they just go to a dance bar and have fun with my hard earned money...MC's

A list of all the people who have worked on my case are Mr. Manoj(Operations manager), Ish Anand(Former Employee and Mumbai zone Appellate Officer), Rakesh, Ankush Kadlak, Subhash Kumar(Current Mumbai Appellate Officer, whom I called on a saturday and he assured me the issue will be resolved by monday and exactly One month later on a monday I reminded him that four of my monday's have gone, Urs havent arrived yet), Sukanta (backend guy and the only one who helped seriously and sincerely but no result, probably held by top brass who thought making free money from me is easier)

6. Even after all this I am not supposed to lose cool, even though YOUTELECOM has cheated me for 6 months I am supposed to sit quiet and not say anything or shout at anyone. This is C. Sabarish's theory..My answer to that is Stuf[censored]r theory in ur A***

A mail in this regard as well was sent to all Appellate officers in Youtelecom, not one replied and not one ever thought of making a call and confirming whether the issue is resolved or not

If at all there is LAW for consumers and If at all there is Justice in India, then license for this organization should be immediately revoked and should not be re-issued till all the complaints posted here are taken care of and an undertaking by the organization is given in writing to every customer that they will both maintain the promised service and professional decorum([censored]in they all lack this)

I have recently shifted to Vasant Vihar Society, where i contact local person and give me YOU TELECOM,
Please below is mail send to YOU TELECOM but no action "

Explanation ;- I have been facing problem with YOUTelecom since day One. Very Worst & not acceptable service. People are not at all interested to carry & resolve issue..
I have followingup & making calls everyday to resolve issue with speed with your callcenter ..but non of engineer is coming at my place to solve the issue.

Intially , i was given commitement of connection activation with 48 Hrs but YOU telecom failed to provide service .( Account got activiated with in 72 hrs.)

Second , Biggest issue is SPEED , i have taken plan of 512 Kbps unlimited where download speed need to be appro 45 to 60 kbps..( 80 % ) but i am getting speed of 6 - 8 Kbps which is not at all acceptable .

I means you people are taking money in the name of high speed & giving them low speed package...Are you people bluffing ? .. I am paying 850 rs .& u r giving me speed worth of nothing....if i go for Reliance dailup or tata datacard ...i get a good speed of minimum 10 -12 kbps...but you people are cheating...

None of ISP providers has maintain any restriction for download site like Songs.pk...but YOU Telecom engineer updated me with blunder news that YOU telecom restricts this download sites...

Resolving such a small issue , you people are taking 3 working days ...(which can be resolve within 2 hrs if you people have skilled engineer or good monitoring system ) "

In response, they are not at ready to provide service or improve service.. Is this way to fool customer...

Dear Consumer forum Team,

I am shiv gupta, shifted from mumbai to pune, I had youtelecom brodband connection on jan-2009 i have shifted to pune from mumbai, before shifting on december 31st 2008 i had surrender modem and and request for disconnection to the you telecom . and they told me i'll get my money back within next 45days.
but its 9 month over and even I have logged so many complain on phone about my refund for dedicated modem and advance fee.
some of the service case no are[protected],[protected],[protected],[protected],[protected],[protected],[prot...⇄ ... and so on
till date i have not recived any refund from their side.

now at last i am having a hope that your team will help me to get my refund back.
Customercare no of you telecom is [protected]
my user id- sg1515
relationship no.- 308936
mobile no - [protected]
webside is http://www.youtele.com/


--
Regards,
Shiv Gupta
Mobile-[protected]

FYI, This has no meaning “Your account is active on dated 17-Jun-2009, kindly check the connectivity, if you have any problem pls revert back to us on same.
As on 17th net connectivity got disconnected.

Rgds
Shankar J S

From: Shankar J.S.
Sent: Saturday, June 20, 2009 2:45 PM
To: 'Customer Care'
Cc: 'customercare.[protected]@youtelecom.com'; 'rajkiran.[protected]@youtelecom.com'; 's.[protected]@youtelecom.com'
Subject: FW: FW: Re:A/c No:191719

Dear Customer care
I think I am wasting my time as well your time. Till now nothing has happened and inspite of telephonic discussion all in vain. Kindly confirm whether you are planning to look into this or not? A line of confirmation is highly appreciated.

Thanks & Rgds
Shankar J S
[protected]

From: Shankar J.S.
Sent: Thursday, June 18, 2009 4:16 PM
To: 'customercare.[protected]@youtelecom.com'
Cc: 'rajkiran.[protected]@youtelecom.com'; 's.[protected]@youtelecom.com'
Subject: FW: Re:A/c No:191719

Dear Customer care
PFA the above which is self explanatory. Kindly arrange to look into this for a smooth closure. Sorry for the inconvenience.

Thanks & Regards
Shankar J S

FYI, This has no meaning “Your account is active on dated 17-Jun-2009, kindly check the connectivity, if you have any problem pls revert back to us on same.
As on 17th net connectivity got disconnected.

Rgds
Shankar J S

From: Shankar J.S.
Sent: Saturday, June 20, 2009 2:45 PM
To: 'Customer Care'
Cc: 'customercare.[protected]@youtelecom.com'; 'rajkiran.[protected]@youtelecom.com'; 's.[protected]@youtelecom.com'
Subject: FW: FW: Re:A/c No:191719

Dear Customer care
I think I am wasting my time as well your time. Till now nothing has happened and inspite of telephonic discussion all in vain. Kindly confirm whether you are planning to look into this or not? A line of confirmation is highly appreciated.

Thanks & Rgds
Shankar J S
[protected]

From: Shankar J.S.
Sent: Thursday, June 18, 2009 4:16 PM
To: 'customercare.[protected]@youtelecom.com'
Cc: 'rajkiran.[protected]@youtelecom.com'; 's.[protected]@youtelecom.com'
Subject: FW: Re:A/c No:191719

Dear Customer care
PFA the above which is self explanatory. Kindly arrange to look into this for a smooth closure. Sorry for the inconvenience.

Thanks & Regards
Shankar J S

Dear sir I had Taken a broadband connection from you telecom before one year. My relation number is 373312 and account is by the name Rajendra Atmaram Chande. During this tenure I found lot of problem in getting the connectivity and service also there are lot of problems in billing. The amount of bill submitted in time used to go after due date and late payments were charged for which after lot of arguments was reverted to my account. I am having my Pharma office and using this connection for my bussiness. From june 29 to july 5th there was no connection from you telecom during this period i made lot of phone calls and complaints but they could not resolve the problem. Because of this I lost about 4-5 lac Ruppes business as my business is dependent on E. Mails and data transfers. Each and every complaint is noted by me, lastly on 5th July decided to disconnect the connection and forwarded a complaint no[protected] for disconnection but till today no action has been taken by them. One thiing I want to inform you that they are behind me for payment of 1151 Rs out of which 538 rs are paid by me by cheque no 126005 but they had deposited the cheque in somebody else's account and saying we had not received the cheque. Now to deposit a somebodies cheque to others account is a great froud. Also they are charging late payment on the same Now I want to disconnect the service . Kindly help me to resolve the matter.

Thanks and Regards

Rajendra A. Chande
Technical Director
Vision Pharmaceuticals

Never pay online for YOU Telecom.

If for any reason the transaction does not complete, and worst the amount is deducted from your bank account, these folks will just start calling you without trying to reconcile at their end or with their payment gateway. They'll use all your contacts and modes of communication to keep following up endlessly.

Escalating this to any level will not help at all.

So be cautious.

-Frustrated User

For the past 3 or so months I have been having Speed issues. I have the 192 Kbps plan and on doing speed test on the You Telecom website it shows me anywhere from 60-140 kbps. I have been regularly complaining about the speed and nothing has been rectified.

All they say is that your line is fine. But I am yet to get the Speed I am paying for. :(

YOU Telecom was providing broadband internet services in my society Sylvan Heights in Aundh Pune . I used their services for about a year and then stopped using and recently wanted to renew my account.

I called you telecom office and they were happy to rush in their sales representative . Their representative Rahul came over and collected a renewal cheque of Rs 1010/- (for a 3 mths prepaid plan with 3 months extra usage ) and gave me assurance of installation withing 3-4 days. While he was at my place i asked him to also check if their modem was still in the society as the earlier one used was a shared modem, he made a call to his Team Leader Gajanan Garge who mentioned that in case of absence of modem in building they will provide dedicated modem and get this fixed in 3-4 days time .

One week went past and I had to follow up with Rahul but no response. You telecom banked the cheque which also got deposited in their account. After continuous follow up and a lot of struggle to talk to the righ person, finally their branch manager, Mr Sandesh came on line on Jan 31st 2009 .

He finally said that they did not have connectivity in the building any more and that he will ensure that the refund cheque will be with me latest by Monday 2nd Feb.

Till date there has been no refund cheque and besides this I am flooded with calls from you telecom which are asking me to renew the connection which got suspended on 2nd of february . There is a gentleman called Anees who has been only calling me for renewal of a connection which never got installed due to incompetency of the service provider .

Despite informing Sandesh (branch Manager pune ) and he agreeing completely that something like this should not happen ... i continue to get calls for renewing my account and no refund cheque has reached me till date..

This company seems completely incomeptent right from top to bottom and with false promises ... i even feel like laughing at them

YOU TELECOM = NO HOPES.

Cheers
Amit

On 17th dec 2008 i took the conn of you telecom.since that day i daily complaint about speed.actually I took the conn of 2mbps and it give me download speed of 9-12kbps.there are also wrog connection log they hv generated.I am using conn on single Pc but there log show 2 conn at same time ...and they added this all usage in my account.My account is showing 800mb download in 1 day.I complaint lots of time about this but call center said billing dept tried to call u but u were not picking up the ph.Every day i get the same answer.I have all print screens of there log.My plan was for 3 months but now i applied for termination of connection.But since last 7 days they are not disconnecting my sevice.I got very frusted with this and i lost 1000 rs in 15 days only because i dont have gurantee that they are going to listen to my complaint and return my money.So any one come across you telecom pople be aware of them they will plug the connection on same day and never return to check you.There is only one return that is bill huge bill.

1. You Telecom representative Datta Jadhav ([protected]) took a cheque from me on the 12th of June promising that I will get a connection by 15th evening. Today is the 18th, and I have still not yet got my connection. It is sad that when a company pitches a product, the staff make all kinds of great claims. The reality of meeting those 'proud' words of sales is never looked at.
2. Yesterday I had 4-5 men coming home to get the wiring done. Is this a standard practice? It is highly intimidating when there are outsiders roaming around the house to get a simple wiring done. There is no sense of privacy. Also, it is MY home, and things keep lying around. I NEED to feel safe at home. There has got to be a cultured manner in which staff behave when they visit a customers home. One of the You Telecom employees even stamped on my mattress with his dirty bare feet! This is disgusting! One employee was even talking on his mobile on a personal call while I am waiting for something to happen with respects to the wiring.
3. I was exasperated when I didn't get the connection yesterday as Datta promised that it would be done. As a result, I had to face a considerable amount of inconvenience going to a cybercafe at night to do my office work. I was visibly irritated as Datta kept lying to me as to when he would start the connection. I told him that if this is the case, then I might has well not get the You Telecom connection. What is surprising is that he then shouted loudly in the passageway of my building (as I was leaving to go to a cybercafe) "Bahut ho gaya. Bahut natak kar raha hai. Tera paisa 45 days ke baad milega. Company cheque bhijwa denga" (This is too much. He is throwing a lot of tantrums. You will get your money after 45 days. The company will send the cheque). Is this the quality of people that companies send when they go to customers homes? It is surprising!

i was stuck without a connection from the 11th to the 16th of sept 2008.repeated attempts to get it repaired got std replies and subseqently i had to request a local friend to get it repaired.
the wire was replaced+the modem.end result surfing tolerable(not broadband speed)but downloading-3kb/sec !!if you complain, just before their people come-blazing speed-after their departure, phiss...can someone help?who to approach for this .they deserve a bomboo up their----.we indians take too many things lying down and these people get away bcos we dont fight.im in no mood fro all that now.pls tell me what to do
thanks

The connection is still not done:

I got the no: of your area sales manager Sidharth ([protected]) and have been caling him since Friday (10 Sept) - He is also saying that it will be done tomorrow (consistency in saying lies). Today 15 Sept he is saying that the contracters people have not come (a new one) and that that the cabeling will be done tomorrow (again back to the lying ways).

4 Sept: Complaint no: being carried forward[protected]

11 Sept : Called customer care spoke to Wilson who asked me to speak at[protected]the no: does not work) and said there is an internal problem and that he will personally take care of this issue and get the connection done.

12 Sept: Called customer care spoke to Yogesh he had no idea why this is still not done and said he is upgrading the issue.

15 Sept: Called customer care spoke to Abbid he said he will upgrade and mark this urgent. When asked that I wanted to quit he informed that disconnection takes 7 days and refund will take around 45 days (I free advise is please close your company!!!)

As a last resort I reporting the matter to the National Consumer Disputes Redressal Commission, You tele should get a court notice soon, for all the loses I had to bear in this 1 month due to non connection to the internet and mental stress I and my family had to go through in this process. Also I am posting all this in various gesture of how You Telecom has been treating its customers.

Regards

Ishaan Sarkar

[protected][protected][protected][protected][protected][protected]

Mobile : +[protected]




----- Forwarded by Ishaan Sarkar/DAKC/RIL on 09/15/2008 02:24 PM -----
customercare.[protected]@youtelecom.com
09/06/2008 12:06 PM
To
prvs=Ishaan.Sarkar=[protected]@ril.com
cc

Subject
[Auto-Reply] Re: No connection: Account Number 249984 (NAVI MUMBAI)





Dear Sir/Madam, This is an electronically generated message confirming the receipt of your correspondence. We would like to inform you that necessary action has been initiated and we will revert to you shortly with the status of your requirement. For further details, please feel free to call our 24/7 Customer Care, with your Relationship Number or Account ID mentioned on your bill. Our Surat, Vadodara, Ahmedabad and Rajkot customers can call on[protected] . Mumbai, Navi Mumbai and Pune customers can reach us on[protected], Gurgaon customers on[protected], Hyderabad and Vizag customers on[protected], Bangalore customers on[protected], and Chennai customers on[protected] . Looking forward to serve you with ever increasing quality and efficiency. With Best Regards, Customer Care, YOU Telecom India Pvt Ltd


----- Forwarded by Ishaan Sarkar/DAKC/RIL on 09/15/2008 02:22 PM -----
Ishaan Sarkar/DAKC/RIL
09/06/2008 12:07 PM
To
customercare.[protected]@youtelecom.com
cc
customercare.[protected]@youtelecom.com
Subject
Re: No connection: Account Number 249984 (NAVI MUMBAI)




Dear Customercare damager

Hi!! Ref. trail mail there is no internet connection in my house since 31 Jul 2008.

History of the same complaints with no action.

Sr. No: / Date Complaint Request id Customercare representative Customer care response
1 / 3 Aug [protected] Did not take name Complaint Taken
2 / 6 Aug 18759 Did not take name Upgraded
3 / 14 Aug 18759 Satish Upgraded
4 / 18 Aug 18759 Shabaz Upgraded urgent
5 / 20 Aug [protected] Dutta Will come tomorrow
6 / 23 Aug [protected] Jyoti Noted down Will come tomorrow
7 / 27 Aug [protected] Shantanu Will come today evening
8 / 1 Sept [protected] Salim Dont worry sir it will be done tomorrow
9 / 4 Sept [protected] Jyoti Surely will get it done
10 / 6 Sept ; 1130 hrs [protected] Vishal Will come tomorrow, Also will ask the bill deptt. to speak within 4 hrs and get back and reverse charges

I have paid the last bill on time, ref. attachment below.

Why am I being slapped with another bill (Invoice No: POST 6297254)? You all have not given me any internet connection for a month so why the bill??



Over and above all this, on 2 Sept 2008 - I got the no: from my neighbours of Mr. Narendra ([protected]) from your team, he promised to get the connection fitted in 2 days but later upon my follow up he confessed that he is not handling this particular segment and Mr. Rakesh ([protected]) will take care, and handed over his mobile to Rakesh, who was asking Narendra "are rakh de na phone, abhi baat nahin karni" unfortunately I could hear all this. Very disheartening
I hope you will take care.

Regards

Ishaan Sarkar
[protected]


----- Forwarded by Ishaan Sarkar/DAKC/RIL on 09/06/2008 11:28 AM -----
Ishaan Sarkar/DAKC/RIL
08/11/2008 06:07 PM
To
customercare.[protected]@youtelecom.com
cc

Subject
Customer Account No; 249984




Dear Customercare Manager

Allow me to introduce myself as Ishaan Sarkar (Customer Account No; 249984).

I had booked a call on 31 Jul 2008, for shifting my house to

B-507, Israni Tower, Plot 41, Sec - 15, CBD Belapur, Navi Mumbai - 400706. Very Promptly a representative came to my house to collect Rs 500/- on 1 Aug 2008 (Receipt no: 290932), scan attached You Tell.pdf. Unfortunately when it comes to serve and do work you all are far behind.

I had complained again on 3 Aug: complaint no:[protected] which was upgraded on 6 Aug after I called again, a new complaint no was issued: 18759 and thereafter I have called three time already and all the call center does is apologies and upgrade my complaint. (With so much o[censored]p-gradation the complaints must have reached the heavens already, should I ask God for my reconnection now.)

Note: The master modem for some of your other clients was also based at my house in Vashi Sec 12 with no benefit to me. Please also note that I have never defaulted on my payments.

Can you reinstall the connection or not?? Please confirm as I plan to take your company to court. I am not going to loose business opportunity because of awful service from You Telecom India Pvt. Ltd.


Warm regards


Ishaan Sarkar

[protected][protected][protected][protected][protected][protected]

I Hospitality Services I Reliance Industries Ltd., I Mobile : +[protected]




[protected]@youtelecom.com
09/06/2008 12:54 AM
To
ishaan.[protected]@gmail.com
cc

Subject
Your Suvidha Bill for Account Number 249984 of September 2008 (NAVI MUMBAI)












Dear Customer,
We thank you for your continued patronage.
Please click here to view your bill for the month of SEP 08.
Just follow these simple steps to make payment online before due date and AVAIL7% ONLINE PAYMENT DISCOUNT.








Log on to www.youtele.com




Select "View and pay your bills" option.




Fill in your User ID and Password.




Click on "Pay Bill" option.




Select Preferred Bank, Your Credit card number*




Complete the online transaction and get confirmation on e-Payment.







Assuring our best attention and services at all times.
YOU Team



* For your information, these transaction are encrypted to ensure maximum security



Get FREE Softphone & 25 minutes of calling to US, UK, Canada ( Minutes may vary if you call other countries) by paying on or before SEP'08.
Should you have any further query Please call our call center or please visit our website http://www.youtele.com
YOU Telecom India Pvt Ltd.