YOU Broadband India Complaints & Reviews

Hello Sir,

I have applied for a new you broadband connection on 18th Oct 2012. They told me that connection is not possible and amount will be refunded back to my account in 7 day.
It's more then a month, I called up lot of times but no response from You broadband.

Please find details of payment below:
CRF No.: SALE3204 Transaction ID : MEPG[protected]
Name : MANVENDRA S TOMAR Date : ...

User ID: raymond_ks

I took the 24 mbps connection worth rs.5000 from you broadband on the 2nd aug, from that day onwards I have never received speed of more than 1mbps with download speed of 100kbps.

I contacted the customer service number and the tech assigned to me informed me that they have a limitation with their service and 24mbps was not available in my area and the are also facing congestion causing slow...

Youbroadband is a non trustful service. They offer prepaid services and never offer services. Their call centre is useless and do not have sufficient knowledge or expertise to solve a problem. The normal practice the local reps follow is to switch of the mobile and avoid customers calls. Details of this complaint can be sought from the undermentioned number
[protected]...

I would like to bring it to your notice that YOU BROAD BAND Hyderabad is one of the worst Internet providers and doesn't provide the services it promises for.

the make false promises to the customer.

I have applied for connection with fiber, at the time of taking money for connection they promise me that with in 1 week you will get the connection with fiber. but the next day they called me and told me that...

I have booked here my 1 year internet with free WiFi router but till date i have not received WiFi router my booked date is 14/07/2012 and in at the time of booking you broad customer care people said me you will receive router within 21 days but now a days when i talked to local customer care they denied to give me router after lots of followup hey told me we cant provide you WiFi router because at the time of your booking our plan was closed...

I AM TRY TO TELL CUSTOMER SERVICES OF YOU BROADBAND THAT MY INTERNET IS NOT WORKING SO PLEASE RESOLVE MY ISSUE BUT NOT EVEN A SINGLE REPLY FROM THE COMPANY END THERE CALL MY MOM 100 TIMES WHEN WE DISCONNECT THE SERVICES BUT WHEN WE ASK FOR HELP NO REPLY SINCE 30 OF AUG ALMOST 12 DAYS I AM PAYING MY INTERNET FEE FOR FREE PLEASE HELP ME I D NOT KNOW WHAT TO DO PLEASE THESE PEOPLE ARE EATING MY MONEY MY CUSTOMER ACCOUNT NUMBER IS 739982...

I am Sudhakar Reddy from Hyderabad, A.P (State), I am existing customer for "YOU BROADBAND" Account No. "657018" from last 1 year. Recently i had raised complaint Complaint No. "[protected]" on 13th Aug. for shifting the connection from existing address to new address. When the time of raising the complaint customer care executive updated me with in 7 working days my issue should resolve, but till date there...

its been over three days since my broadband connection was disconnected due to heavy rains that lashed the city this week..i have made so many calls to their helpline numbers but no one seemes to be bothered to rectify my problem .i have so many important things that i need to use the internet for...i have no way out...even if it was a software issue something can be done...but my modem doesnt power on because of the lightning that frll...

sir/madam
my youbroadbandcable connection getting disconnected almost once in twodays,i had to send sms,they ill setright,but immediately nextday same error occur,because of which am not able to acees,for so manydays.they are just passing on buck on me saying yur system is wrong,u connect to yur laptop,then that mistake will never happen.but I DID NOT BELIEVE,BUT THEY WERE ADAMENT IN CONTINUING TO SAY MY SYSTEM IS AT FAULT,WHICH HAS...

9 days ago I have written this email to you , but there is no response,
What I have to suppose whether I have to go to consumer forum to file a case against You Broadband or what ???
Just go through this mail otherwise I'll create major problem for Ur company .
This is my last serious warning .


On Wed, Aug 8, 2012 at 12:48 PM, <[protected]@gmail.com> wrote:


Not received...

I am using internet service of You broadband more than a year it's working pathetic. Since last 3 month's it works like once in a blue moon, whenever I called up they just provide request number but no action has been taken place. Few days ago a fee collection person came down to my residence and told it will work fine now and collected money from me and still no service, I tried to call up their technical service and they said...

You broadband does not return installation deposit even after you give them back the installed instruments. I had disconnected their services on Jan 2012 and returned the instruments, also got a receipt that my deposit will be refunded within 45 days. Today 6 months have passed still no cheque has been received. Their customer care says we dont know about this, we have to check with the hardware dept. Simply avoid this company....

i have paid a sum of RS 2633( you trident plus+modem deposit) on 25the june.you broadband representative mr. chennakeshava (sales officer [protected] )he Told thee installation will be done in 3-4 days.but no one has at least contacted me still 1the July.I did not get any kind of conformation sms or email from your side.i have contacted your customer care call number and registered a complaint (complaint number:[protected] . every time...

i took you broadband a year ago. got for 3 months. had good experience. renewed it for another plan for 6 months. i was given 1.5 months extra on 6 months- WRITTEN ON BILL. now somehow they didn't updated their system and shut off my connection at 6 months. complained them but these stubborn people do not listen. NCH (national consumer helpline) is useless, just waste of time in waiting that someday some 'HARISH CHANDRA' will...

My You Broadband account number is - 779097

I have taken You Broadband since February.As a frustated customer I will advise all other customers to avoid taking You Broadband services. Even if you dont have any other options in your area; I will suggest you not to go for You Broadband service as when they take money from you they promise lot of things out of which they dont provide atleast 5% of it. I renewed my services for...

Hello,
My account number is 498202.
I had applied for connection in Kothrud on 2nd March 2012.

All the connections were done and 3 months advance + modem deposit was collected (total Rs.2100/- + 500(shifting charges) )
Receipt number:- 554700

After the connection was made, the net never worked. Also when the engineer had come he also could not resolve and told someone would come next day.br...

I have been using this broadband connection for over a year now. Initially I was promised a plan of 512Kbps for 6months+1 month free (I have this written on the receipt issued as proof) but I wasn't 1 month of free period. After this plan was expired, I was offered a plan of 512Kbps for 1Year+Router free. Even this time I haven't received the router till now (its been almost 2 months). There is no place to lodge a complaint, even...

I took a broadband connection on 28th April 2012, and paid rent for 3 months in advance ( Rs 2769)

As of 20th May the installation is still not done, and after numerous phone calls and complaints, nothing has happened. Mostly the phone of the sales operation is switched off, there are usually promises of calling us back, but nothing happens.

My CRF number is 418811.

If they cannot provide a...

Dear Sir/Madam

I have purchase "YOU TRIDENT ECO 50 GB 12 Months" plan with speed upto 10 Mbps a month ago. I got very good speed for the first 3-4 days. Now the internet download speed is between 15 to 140 Kbps. Most of the time it does not exceed 20 Kbps. I have logged at least 25 complaints and there is still no resolution yet.

Request all people not to purchase package from you telecom. The worst...

I am using you broadband "HURRICANE YOU" package. Actual validity of this package is 3 months but executive (Sunil) offered me 15 days extra on this plan. After 3 months they suspended my account and i am calling costumer care since last 7 days and every time they said it will take 24 hrs to resolve problem, after 7 days i got call saying its not possible to give extra days which were promised. This is happening second time, first...