YOU Broadband India Complaints & Reviews

Hi All,

i have been using this connection for many months now . but for the last 6 months this connection works so sick , i really do not about the TRAI regulations but one thing am just paying the money but most of the time no connectivity and speed issues in the internet . have complained many times no action is been taken. my money is going in vain please help me to teach a lesson for all these type of service providers.br...

I have requested for a reallocation of cobnnection as i moved to a new address... but the YOU Broadband people took almost morethan 1 m,on th just to confirm that the service in not available in new address and they cant do anything .... hence i asked for the refund for the remaining 45 days as i had paid for 3 months in advance but they are refusing to do so... And now its almost 10 days after i placed request to cancel the connection and...

Hi
This is Pankaj Patel from Santacruz(W) Mumbai.
I am customer of You broadband for severs years. The service was excellent as long as it was held by British Gas.
Over period it has deteriorated and they have slandered answer for the same.
Link is broken, Fiber is cut, there is back end problem.
I am practically lodging complaint about unable to log in if not every day then alternate day.
I have...

Almost a month ago we took YOU Broadband's internet connection. We were to have taken 3 month plan where we paid this company the entire 3 months money! Since the day we paid them, not for one day has the internet worked properly!!

Our first month of this plan was February 2012. The internet was not working for more than one week in this month. Finally after hundred of stressful calls to the call center, something happened...

My plan has been changed without my permission and i have to bare 2 month's loos. i was on 1560 3 month night and day plan and without my permission company has changed it and made 1 month 12 mbps plan. i have already escalated the same to NODAL and Grievance Redressal but they both are not responding my call and mails.

below is the email conversation.




From: Customer Care [mailto:customercare.[protected]@youbroadband.co.in]...

I am one of the Customer of You tele.

I am very upset with the You Broadband service and now fed up with the customer support.
I have logged a complaint couple of days back with complaint no[protected].
Twice I’ve received SMS for problem resolution, though problem is not resolved.
Every time when I call centre they assure that the issue will resolve shortly which is not happening.
I am fed...

I was using You broadband (customer
id,693327 ) at my house till November
2011. I discontinued it due to poor
service and given modem back on
12th November 2011 for which my Rs
750/ was pending at company. They
asked me to wait for 45 working days
but after 80 days, I have not got it
back. I called customer care,
hyderabad office, nodal officer and
applette authority as...

doing fradu things when you take connecions
I suggest to all my friends that don't tack youtelbroadband connections because read my experience..

I was not in my state my father call to call center on 17th then they told that we have 3gb balance and 15 days balance. my father told them its ok. when i done surfing on 24th dec then its show me 115 mb balance so i call on the call center. that time Miss. Roshni took...

I am using broadband services of You Broadband since last four months. I am facing problem of frequent outage of internet services since I started using their services. Every time there is outage, I have lodged complains about the same. Every time I have given feedback to provide advance information when there is outage for maintenance but not a single time they provide information about the same. Every time they give false promised of immediate...

Pathetic Customer Service and Poor Delivery Process:
[protected][protected][protected][protected][protected]
1. I was approached by Mr.Dutta (Mob: [protected]) and was asked to take a new You Broadband connection. I was already using SSV(a local broadband-cable ISP) connection. I had heard about You and was told that they provide a good speed over internet. I was interested and on 9th November,...

Hi,

I have you telecom connection and my Account No is 661519. i paid one year full payment. now, i need to shift the connection to my new house and because of this i registered complain to you telecom and my complain number is[protected]. I talk with the executive who give me connection, named Mr. Mukesh whose contact number is [protected]. he told me that shifting charge is negotiable and you get waiver in this. after some...

I am using You Broadband for 5-6 months. I have paid Rs.6,399/- towards broadband subscription for 1 year and three month for the plan o[censored]nlimited data usage plan with 512 Kbps speed. I am not getting desired speed anytime. I have registered a complaint for several times to resolve the issue but no use. Hence I have registered a grievance with nodal officer of the company through email. Still there is no action from the nodal officer and...

i have given request for connection shifting from my old address to new address in same sector of koparkhairane, navi mumbai on 28th Sep 2011, i was told that it will take 7 working days, but even after 20 days( 15 working days) shifting is pending, and i am calling repeatadly to customer care/nodal officer (Mr. Rahul Chavhan), but no resolution is provided to me till date, neither they are talking about my loss o[censored]sage (no of days) because...

Hello

Name: Jay Chauhan
User Id o[censored] Broadband: Jay003

i have paid Rs. 2800/- for 6 month internet pack and I was told to get 300kbps speed but i am getting just 10-15kbps speed and i have raised two complain.[protected] was the first complain no and that was closed by company without intimation when i called again asking for justification regarding this thing they said we are reopening this complain...

I disconnected my Internet connection in July 2011. The engineer came and collected the modem from my house.

But inspite of calling their Customer care and confirming the disconnection, I am receiving bills with late fee instead of reimbursing the deposit.

The engineer had warned me about the delay in the reimbursement but this is worst than I can imagine. I am being charged after disconnecting the connection.br...

Hi,

This is Mehul Bharatbhai Godhani. I am using Broadband connection from YOU Telecom. I've been complaining since many days regarding the speed I am getting. Recently I have opted for their You Buzz 2mbps plan via online recharge. As per the 'YOU Buzz' plan put on their website I should get 2mbps speed constantly but they are saying it's 256kbps to 2mbps varying. Now, I checked their whole website for...

This company is a smart operator which engages in unethical business practices.

I was sold a plan by one sales rep of the company who promised 2 mbps connection with unlimited download for two months and renewal for rs 999 for two months afterwards.

After one month i got a call asking me to pay again saying that the plan had a limitation of 330 hours. This was never mentioned earlier.

My efforts...

First of all who ever is planning to take YOU BROADBAND services is a request that dont go for their service....NO SUpport from their side when they will take money.....I have been calling customer care of the you broadband regarding the various issues that are been persisiting in the internet services but from their side only they give u the complaint number and they will tell that we will call u shortly...But i dont know what is meaning...

Respected sir/madem,



I had taken service of YOU Broadband and Plan is: "SP YOU TRIDENT 60 GB 6 Months" which provide me 10 MBPS speed,. After start the service in few days I knew my USER ID and Password used by someone. I complaint to you broadband, and them team searched someone whose I don't know. They directlly deal with him for recovery, and him Nodal officer Mr.Lalitkumar commited me to compansate...

Rubbish, nonsense service of you broadband

You Telecom(You Broadband) provided very bad service to me. I register my complaint from 15 days and even they send their technician, but still problem has not been resolved. Now m tired.. and so decided to close my You Telecom(You Broadband) connection

From now i decided that i never prefer someone to use You Telecom(You Broadband) service...