YOU Broadband India Complaints & Reviews

Dear Sir , I am a BE.Mech graduate and a retired person and have applied an internet Broad Band connection to YOU Broad Band & Cable India Ltd. Adajan Branch,Surat , Gujarat on 10th Aug 2013 by paying a cheque amount of INR 3949/- against the YOU SMART plan with 256kbps speed unlimited for 360 days. I have been informed by the concerned visiting staffs Mr Meghraj, that it will be operative within 7 days or earlier. On 19th Aug they...

My modem was taken away by your person on 24/05/2013.
Even after 80 days I have not got the refund back.

There is no info from him or the local office. Your helpline is always "experiencing high call volume" and unable to be reached. On the rare occasion that I could reach them, they have said that it is still pending.

I do not know if my deposit will be returned as there is no response...

This is what has happened.
12Jun - I brought 'HURRICANE YOU 25GB 1 Month' plan from youboardband
which means I get
12mbps speed for first 25GB download and then I get 1mbps. Somehow I
started getting 1mbps speed. I emailed this many times.
24Jun - Their employee Mandar visited my home and confirmed speed
problem and sent email to them. Then I started getting 12mbps.
Meanwhile, 10GB...

I am using broadband services at my residence provided by You Broadband & Cable India Ltd. I am using their services since Jan 2013, but since last couple of months I have been facing a low speed issue. Also I am facing another issue of frequent disconnection since last 10-15 days.

Broadband Plan Details:
Account Id: 878378
Plan Name: You Jaguar
Speed: 1Mbps
Type: Unlimited 24 Hours.
br...

You Broadband, Pune. I had applied for shifting of my internet connection from Aundh, Pune to Viman Nagar, Pune. The customer care executive had informed me that they can only shift the internet connection if they provide connection in my society, Neco garden, apartment Tulip. They informed me by calling that they can shift my internet connection as they have checked the feasibility of providing connection. Their executive collected shifting...

on 27-7-13 the person came from the company and collect rs 3800 for new connection . he told that connection will be done by Monday.when contacted him on Tuesday he tell he need to take permission from taxila apt which is next building to us .nothing happened so i wrote complain to their customer service ..On Thursday evening they told me that taxilla apt is not giving permission to stretch the cable.so on Friday afternoon i talked with manager...

In first week of June 2013, I applied for New connection at YOU-Broadband. Their representative visited our home and checked Feasibility and concluded that there is feasibility for new connection and collected Rs.2440/- on 12/06/2013 and gave a Receipt with number 462151. The connection should come in a week. But as on 22/07/2013 there is no response from them. I raised many complaints to their call centre they are saying that the connection...

Hi

i given check for modem to you broadband which is of 750 rs after disconnection of my account they suppose to refund my amount within 45 days of disconnection. but after disconnection of you broadband connection i not got my money back. i disconnected my service on 12-Feb-2013 but still i not got my check... more that 15 times i made complaint on there call center but they are always saying your check is under preparation....

Hi,

1.5 months back I opted for You Broadband Internet services as I moved to my new home.
I paid an advance 3 month rent of approx 2100 INR. The connection was working fine but 10 days back the Internet Service stopped suddenly.
I thougth it must be some temporary technical issue so didnt report for 1-2 days.
But even after that the services were not restored so I called the technical support team to...

The company agreed to to do the installation in matter of 5 days. Beleiving them I sincerely paid the complete amount to them in cash on 22 June. It's been more than 15 days the manager and the sales person both fail to answer my call and though I have been in touch with their call ceter they have failed to install or reimburse the money paid to them....

Hi, I am a customer with YouBroadband for 3 months now. I am on a internet package called "Hurricane" where i get 25GB of internet at a speed of 12Mbps for which i pay Rs.1178 Per month.
On the month of June I renewed my account on the 13th for which i should get 25Gb till the 13th of July 2013 or depending on my usage.
The complaint i want to make here is that on 21 of June i received an email from youbroadband saying...

COMPLIANT AGAINST YOU BROADBAND & CABLE INDIA LTD. AHMEDABAD
BROADBAND SERVICE PROVIDER
I have to compliant against you broadband & cable India Ltd. Ahmedabad
Address: 2nd Floor, sarthik Building, near, Fun Republic, Ramdev Nagar, Ahmedabad, Gujarat
I was brought you broadband 12+2 months package by them Form number of 393666 Date: 14/02/2012 By them salesman name Kaushlendra Jha mobile no. [protected]...

YOU Broadband -You really suck !

My net connection was finally restored on 3rd day (kindly read as, after suffering 3 days). And,
- This was after making more than 30 calls to your customer care center.
- After paying all my bills atleast 10 days in advance for all the months.
- After subscribing to your best available plan.
- After being ensured that it will be restored within 24...

Hi,

I am customer of YOU BB ,which is harassing me. The details of the account as below:

Cust name : Nitin Chinnavar
Acc No:892331

I have taken a PRE-PAID you bb connection in feb 2013, paying Rs 2015 for 3 months along with 500 as security

deposit. But the service has been horrible and i wouldnt want any one to go thru such a pathetic experience....

Every week...

I had terminated my YOUbroadband internet connection in Dec 2012. The person came & collected the MODEM & told me that I will receive a cheque for the deposit I gave while starting connection. till now I have not received any cheque. I have called almost 10 times to their customer care. Every time I call, they say that they will forward my request.

Also when connection was active, they cut the line & told me that...

I Applied for new connection on date 17/05/2013 and deposit 2000 rs cash to sales person of you broadband they commented to provide new connection withing two days but till now they r not responding everyday i m making call to him but company is not responding ( even i registered so many complain is nodal office but response is same.
complain no.[protected]
registration no.463348...

I have a You Broadband connection which is only 1 month old now. In this 1 month the connection was up and running for only 15 days approx. The remaining days it has been down. It works at a stretch for only 2 days and after that it dies down. after that i have make a complain to the customer care who gives me a tag of 24 hours to resolve but it always takes more than 6 days to resolve and that too it seems a temporary fix. Again it goes...

Before 6 months you broadband was running an offer about joining there connection, in which if you paid the connection amount by credit card they promised to give us free giveaways. Eventualy, looking at the nature of the scheme they offered i bought the connection and since then i have been waiting for there offer giveaways up to date.

Basically it turns out even after asking for my right the representative kept on promising...

Hi,
I have reffered one of my friend (new a/c no : 924068) for new connection and he has successfully got his connection.
But still my Referral reward - 30 day validity - not credited to me. When i raised a complaint in you broadband customer care , i get a reply like "Your issue will be rectified in 24 hours " - but no action is been taken by them.

My name : Balaji
you broad band a/c : 729484...

WE APPLIED FOR A YOU BROADBAND CONNECTION ON 06/05/2013. THEY CONFIRMED THAT THE CONNECTION CAN BE INSTALLED AFTER SEEING OUR LOCALITY. WE HAD TO PAY AN ADVANCE SUM OF RS. 2012.00/- WHERE THEY NOTED DOWN THE ADDRESS AGAIN. AFTER 3 DAYS ON 09/05/2013 THEY INFORMED THAT THE CONNECTION CAN'T BE INSTALLED AS OUR LOCALITY IS OUT OF THEIR REACH.

1. THEY MUST HAVE CONFIRMED BEFORE TAKING ADVANCE THAT THE CONNECTION CAN BE INSTALLED...