YOU Broadband India Complaints & Reviews

I cancelled my You Broadband in May. Within 2 days of my disconnection notice they came and picked up the modem from my new address. Their policy is 45 days to return the deposit of the model (refundable). 2 months after my notice, I called them asking where is my Rs. 750 of deposit. They kept twirling me around and feeding me stories and avoiding the issue. Finally they told me to wait another 45 days (they gave a date of august 16) and that my check is ready it is just coming from Surat. Today it is september 3, 2013. I still don't have my money. I don't feel like calling them because I don't feel like chasing them anymore, I'm exhausted. Its been the worse service to deal with. That's the reason I disconnected from them. When they want the money they come running to your door (prepaid) and when they have to give something in return, they are nowhere to be found. Their internet is most the times down and does not work, and when you need technical help, they lie and keep you waiting the whole day and don't show up. I work every day there have been days i have taken off to get my service fixed and they would not show up and keep telling me that they are coming. I got so tired and sick of this service I couldn't take it anymore. Please, anyone trying to get this service, save yourself the headache. THEY ARE TERRIBLE! Its been 5 months almost, and I never got back my money, I don't think they even have the intention of giving back the money. They never let you talk to a senior, so you're constantly banging your head while your mobile phone bill goes up, and you keep begging the service representative for help or keep begging them to put you on the line with a senior. horrible service. I was so relieved to cancel them. But now they have kept my money and that is really unfair. I feel robbed honestly. If you would like the copy of my modem submission, please let me know.

Really ..You Telecom is one of the worst Internet Service Provider in India. I am from Vadodara, Gujarat. My Internet is not working since last 2 days. I am trying to call YouTelecom customer care, but no one receive my call. [protected] and[protected], trying to call both number, but no response. POOR Service by You Telecom. Now I think, its really wastage of money to choose You Telecom.

Dear Sir , I am a BE.Mech graduate and a retired person and have applied an internet Broad Band connection to YOU Broad Band & Cable India Ltd. Adajan Branch,Surat , Gujarat on 10th Aug 2013 by paying a cheque amount of INR 3949/- against the YOU SMART plan with 256kbps speed unlimited for 360 days. I have been informed by the concerned visiting staffs Mr Meghraj, that it will be operative within 7 days or earlier. On 19th Aug they installed broad band cable thru near bye connection telling that in 2 days it will put in order, but after many calls and reminder am not getting a specific date & only showing the reason that they don't have a part called ''CONNECTOR'' in stock but even after calling , the visiting staff Mr.Kaushal Pancholi & Mr Meghraj were failed to answer specific reason. If this is the status & Situation of FIRST stage i don't see any Bright & smooth function of the system even after paid amount in full. PL LOOK INTO THE MATTER OR I MAY FORCE TO GO FOR LODGING COMPLAIN TO CONSUMER FORUM. N.B. - My CRF NO. - 512006 / Dt.10th Aug 2013 at Surat City.

My modem was taken away by your person on 24/05/2013.
Even after 80 days I have not got the refund back.

There is no info from him or the local office. Your helpline is always "experiencing high call volume" and unable to be reached. On the rare occasion that I could reach them, they have said that it is still pending.

I do not know if my deposit will be returned as there is no response from you or the nodal officer.

I will be filing a complaint with Consumer Court regarding this apart from complaint to TRAI if there is no response from you in three days time.

A/c no.113726
P. Jayakumar

This is what has happened.
12Jun - I brought 'HURRICANE YOU 25GB 1 Month' plan from youboardband
which means I get
12mbps speed for first 25GB download and then I get 1mbps. Somehow I
started getting 1mbps speed. I emailed this many times.
24Jun - Their employee Mandar visited my home and confirmed speed
problem and sent email to them. Then I started getting 12mbps.
Meanwhile, 10GB...

I am using broadband services at my residence provided by You Broadband & Cable India Ltd. I am using their services since Jan 2013, but since last couple of months I have been facing a low speed issue. Also I am facing another issue of frequent disconnection since last 10-15 days.

Broadband Plan Details:
Account Id: 878378
Plan Name: You Jaguar
Speed: 1Mbps
Type: Unlimited 24 Hours.

Issue #1:
According to the plan I should get speed up to 1Mbps. As per the company's policy, they provide 80% of plan's speed which is around 800Kbps. Initially, I used to get the speed according to the plan and had no complaints regarding the same. But since last couple of months, the speed has be slowed down. I get speed of 600-800kbps. And since last 10-15 days, most of the time the speed is around 500Kbps which is 50% of the plan. I have been complaining regarding this issue a lot but they are not solving this issue.

Issue #2
From last 10-15 days, I am facing frequent disconnection of the internet. And since last week, this issue has reached the apex level. After every half an hour or so, the internet gets disconnect for 15-20 minutes, sometimes half an hour and since last two days 2-3hours of disconnection. The modem remains online but I am unable to browse any of the websites. I can browse hardly for a minute or two. I have registered a complaint regarding this issue as well along with the low speed issue in last week but the customer care executive didn't register the latter issue. Then I called the customer care again day before yesterday and that is when they registered the complaint for the mentioned issue. I asked them to put the manager or immediate supervisor on the call but they didn't do that and assured me that the issue will be resolved within 24hours. Yesterday when I called again for the same issue, they said that issue will be solved within 48hours starting from the day of complaint registration which is 6/08/2013. At first they say that it will take 24hours and the very next day they say it will take 48hours. What kind of internal communication gap is this? Well, that's not important, what the main thing is, I received an SMS from You Broadband that the issue has been resolved. I checked the the internet and faced the same problem again. The issue has not been resolved yet. I still face frequent disconnection.

I feel calling them is useless. I was told that I will get a call-back from their side but I never got any.

Also, my friend who lives in Baroda, Gujarat is using the same plan from the same service provider and he never faced such kind of issues. Also, he gets almost 100% of the speed all the time. Now I don't know what is the company's policy behind this. Why there is a difference of services in two cities of the same state?

I would like concerned person to have a look at this problem at the earliest and revert for the same as most of my work require consistent speed and flawless connection.

Expecting a call back soon from the company's side.

Thanks & Regards,
Kaushal Thakkar
+91 [protected]

P.S. I was trying to submit a complaint since half an hour, you can see the time in the screenshot.

You Broadband, Pune. I had applied for shifting of my internet connection from Aundh, Pune to Viman Nagar, Pune. The customer care executive had informed me that they can only shift the internet connection if they provide connection in my society, Neco garden, apartment Tulip. They informed me by calling that they can shift my internet connection as they have checked the feasibility of providing connection. Their executive collected shifting charge of INR 607 and plan charges of INR 1212 on 7th July, 2013. The receipt serial number is[protected] and[protected]. They said that the connection will be shifted within 1 week. However, shifting of my connection was not done even after 1 week. I started calling the customer care repeatedly one day after another and they responded the same that the executive from local Pune office will call within 24 hours and resolve my issue. I did get some sporadic calls from them but they never shifted my connection. I again called the customer care and they said that they can only forward the request to the local office, they cannot do anything else. The supervisor of the executive, Mr. Diwakar told me that he has sent mail to the local office and they will respond. However, no one responded. I tried calling the nodal officer in Pune, Mr. Imran khan but he never picked the call and the executives told me that he is busy in meetings all the time. I also called the appellate authority Mr. Ahmed Shaikh. He took my account number twice but no one contacted me again. He never picked my call again.

Frustrated, I went to the local office and spoke to Mr. Imran Khan, nodal officer in You broadband Pune. He said on my face that executives lie by telling that shifting can be done in 1 week and it is not feasible for the company to shift connections. Out of favor, they shift the connection. He refused to give a time frame for giving connection but said that it might be done by 3rd August, 2013 or 5th August, 2013. However, connection was still not provided.

I want to lodge a complaint as not only have they failed to give me connection, they have also lied to me that it is feasible to give me connection. They are also not returning my money.

on 27-7-13 the person came from the company and collect rs 3800 for new connection . he told that connection will be done by Monday.when contacted him on Tuesday he tell he need to take permission from taxila apt which is next building to us .nothing happened so i wrote complain to their customer service ..On Thursday evening they told me that taxilla apt is not giving permission to stretch the cable.so on Friday afternoon i talked with manager of apt. and worked out the permission .i talked with him and he said it will be done by evening .no one came to install on that day. now Thursday the person came from company after talking with me went to taxilla apt when after 2 hours of no information about him when i contacted him through mobile he tells be that the cable is short and with informing me went away and on phone he tel a me that he is going back to company to get bigger cable even he had brought two different cables .he does not returned on that day .now again on Monday when is contacted the company people they said that it will be done by evening .till evening nothing happened .So when i again contacted him that no one came he tells me that you connection requires 1.25 m of cable the man brought cables on Saturday were more than 2 m.so basically they are telling lie and not giving connection nor refunding my money.

In first week of June 2013, I applied for New connection at YOU-Broadband. Their representative visited our home and checked Feasibility and concluded that there is feasibility for new connection and collected Rs.2440/- on 12/06/2013 and gave a Receipt with number 462151. The connection should come in a week. But as on 22/07/2013 there is no response from them. I raised many complaints to their call centre they are saying that the connection will be given in 2 days but it was not happening. When i contact their representative who collected money, he is saying that the cause for late is due to lack of cable. The complaints numbers are[protected],[protected],[protected],[protected],[protected],[protected],[prot...⇄ Kindly make them a give a connection to my home.

Hi

i given check for modem to you broadband which is of 750 rs after disconnection of my account they suppose to refund my amount within 45 days of disconnection. but after disconnection of you broadband connection i not got my money back. i disconnected my service on 12-Feb-2013 but still i not got my check... more that 15 times i made complaint on there call center but they are always saying your check is under preparation. i want help please help me to resolve the issue. please

Hi,

1.5 months back I opted for You Broadband Internet services as I moved to my new home.
I paid an advance 3 month rent of approx 2100 INR. The connection was working fine but 10 days back the Internet Service stopped suddenly.
I thougth it must be some temporary technical issue so didnt report for 1-2 days.
But even after that the services were not restored so I called the technical support team to check the issue. Executive mentioned that the connections in my building were damaged and those must be restored within 1-2 days.
I waited for 2 days and called them back asking about the status. Executive again promised me that services will be restored by next day morning.
But again the same story. When I called the local You Broadband technical expert to know what is the problem, he told that there is no certainity on when the services will be restored. I am stuck completely as I have paid the advance rent for 3 months so cannot opt for another service also. :( :(
Please help.

Account Number : 928065
Reference Complaint Number :[protected]

The company agreed to to do the installation in matter of 5 days. Beleiving them I sincerely paid the complete amount to them in cash on 22 June. It's been more than 15 days the manager and the sales person both fail to answer my call and though I have been in touch with their call ceter they have failed to install or reimburse the money paid to them.

Hi, I am a customer with YouBroadband for 3 months now. I am on a internet package called "Hurricane" where i get 25GB of internet at a speed of 12Mbps for which i pay Rs.1178 Per month.
On the month of June I renewed my account on the 13th for which i should get 25Gb till the 13th of July 2013 or depending on my usage.
The complaint i want to make here is that on 21 of June i received an email from youbroadband saying i have used 21Gb s of internet,following which i receive another email 8hrs later saying I have used up all my 25Gb s. This is incorrect as I have not used more that 12 to 15 Gbs of internet.I have been keeping a track of my usage.
I spoke to a customer service executive on Sunday(call ref number[protected] who promised me that it would be looked into and sorted out in 24hrs and also promised a call back from his manager. Its been more than 3 days i still dint get any response from them neither was my problem sorted out. I called them back on Wednesday morning at 10:30 am and spoke to Mayur Jain(Supervisor) who said that the complaint that was taken on sunday was still pending and all he could do was update that existing complaint. Nothing seems to be happening from them.
I work from home and need internet at all times. But YouBroadband thinks it is okie to provide its customer with horrible service and cheat people of their money.

Please have a look into this.

Thank you

Mahanth Norway

COMPLIANT AGAINST YOU BROADBAND & CABLE INDIA LTD. AHMEDABAD
BROADBAND SERVICE PROVIDER
I have to compliant against you broadband & cable India Ltd. Ahmedabad
Address: 2nd Floor, sarthik Building, near, Fun Republic, Ramdev Nagar, Ahmedabad, Gujarat
I was brought you broadband 12+2 months package by them Form number of 393666 Date: 14/02/2012 By them salesman name Kaushlendra Jha mobile no. [protected] by my cheque no. 965227 Bank SBI Amount Rs. 750 Modem deposit Rs. 4388 Plan Charge Total Rs. 5138.
Them salesman told to us if create any problem in broadband connection we will give you back to you your payment. We have faced many time problem in them broadband connection and mostly on afternoon time connection always disconnected. We have many time complaints again them service center and give to email them management but not got proper solution in connectivity than after I tiered to them and decided to cancel my you broadband connection after two months of Connection date. Then after I called to them customer care to cancel my connection they give me complaint no.[protected] for cancel my connection and deposit them modem on date: 27.08.2012 and Reciept no. R/LOC-014 Rev:00 but still date 17/06/2013 not get any payment Rs. 750 Modem Deposit and my pending plan payment
So I requested to all please don’t buy any package of you broadband plan
Connection name: Chandraknt Viradiya – Ahmedabad
Customer no. 776654
Web user ID: c_viradiya
Email: [protected]@gmail.com

YOU Broadband -You really suck !

My net connection was finally restored on 3rd day (kindly read as, after suffering 3 days). And,
- This was after making more than 30 calls to your customer care center.
- After paying all my bills atleast 10 days in advance for all the months.
- After subscribing to your best available plan.
- After being ensured that it will be restored within 24 hours.
- After 24 hours, being told, that they meant 24 'working' hours i.e
3 working days. Period !
- After i referred more than 10 people for your service.
- The connection was restored 18 hours after your 'Technical executive'
('cableman' would suit better), called me to inform that the problem has
been identified and would be rectified ASAP. (..18 hrs ?? )
- When i talked, to you customer care center regarding adjustments of these
3 days, i was told YOU only 'entertain' such 'requests' after more than
3 'working' days of inservice. Let me clarify, this reply wasn't 'entertaining'
was i 'requesting'. I have paid for your service ('inservice' actually) and will
prefer throwing that damn modem flying out of my window rather than
waiting for your assistance.
I feel pity on you guys, and your thinking that you can stay in this business in this competitive time without the word 'Customer service' in your books. It takes 20 min. to file a case in consumer forum and 2 hours to get a new connection.

Hi,

I am customer of YOU BB ,which is harassing me. The details of the account as below:

Cust name : Nitin Chinnavar
Acc No:892331

I have taken a PRE-PAID you bb connection in feb 2013, paying Rs 2015 for 3 months along with 500 as security

deposit. But the service has been horrible and i wouldnt want any one to go thru such a pathetic experience....

Every week there is interruption is service for atleast a day and on May 04 -May 08 the service was down in my
area, without any prior notice of interruption....I had to rush to office in the midnight , as i dont have any
back up to work from home!!! I have raised a complaint with YOU BB ,complaint numb:[protected]. But now YOU BB
is not ready to compensate for the loss for 4 days!!!! I am asking YOU BB to extend my validity by 5 days for which
service was interrupted...but YOU BB is such a cheat that even the RANK of NODAL officer, Tabitha Grace ,is unable to
address the concerns ,even after several mail n telephone conversations!!! I WOULD SAY DONT BUY YOU BB EVEN IF THEY GIVE
U FOR FREE!!! ITS HORRIBLE SERVICE COMBINED WITH GROUP OF ARROGANT CHEATS!!! THEY WANT ONLY MONEY !! EVEN AFTER CANCELLIN
MY CONNECTION ,YOU BB IS NOT READY TO RETURN MY REFUND!!!

FOR ANY COMPLAINT RAISED WITH YOU BB 24 WORKING HRS ,WHICH IS 4-5 DAYS IS MIN ,HOWEVER CRITICAL THE PROBLEM MAY BE!!!SO
DONT BUY THIS YOU BB A.K.A FRAUD BB .....

THEY DONT HAVE CUSTOMERS TO SUSTAIN IN THE MARKET NOR SERVICE QALITY!!! THEY WANT TO MAKE MONEY AND ESCAPE!!! THERE ARE
MANY INSTANCES WHEN YOU BB EXEC HAVE COLLECTED MONEY AND HAVE NOT PROVIDED CONNECTIONS AT ALL!!!

BEWARE OF THIS FRAUD BB ....

I had terminated my YOUbroadband internet connection in Dec 2012. The person came & collected the MODEM & told me that I will receive a cheque for the deposit I gave while starting connection. till now I have not received any cheque. I have called almost 10 times to their customer care. Every time I call, they say that they will forward my request.

Also when connection was active, they cut the line & told me that my documents are missing.

I Applied for new connection on date 17/05/2013 and deposit 2000 rs cash to sales person of you broadband they commented to provide new connection withing two days but till now they r not responding everyday i m making call to him but company is not responding ( even i registered so many complain is nodal office but response is same.
complain no.[protected]
registration no.463348

I have a You Broadband connection which is only 1 month old now. In this 1 month the connection was up and running for only 15 days approx. The remaining days it has been down. It works at a stretch for only 2 days and after that it dies down. after that i have make a complain to the customer care who gives me a tag of 24 hours to resolve but it always takes more than 6 days to resolve and that too it seems a temporary fix. Again it goes down after few hours of working fine. For past 5-6 days i have observed it goes down every evening after 6 pm and comes back up the next day at 9 am.
I have made repeated complaints to customer care, nodal authority and appelate authority but the issue remains unsolved. I have spend hundreds of rupees o just calling these people to fix my connection. And all of no use.
I have paid an advance rental for 3 months and security deposit totalling to Rs 4000. I would like to get my complete amount refunded if they cannot promise me a trouble free connection. I am ready to take leal action against them on this.

Regards,
Vinay Sah

Before 6 months you broadband was running an offer about joining there connection, in which if you paid the connection amount by credit card they promised to give us free giveaways. Eventualy, looking at the nature of the scheme they offered i bought the connection and since then i have been waiting for there offer giveaways up to date.

Basically it turns out even after asking for my right the representative kept on promising about checking on it and getting back but they never turn up.

Hence, i am going to file a complaint in the consumer court on the basis of fraud schemes offered for generating business.