[Resolved] You Broadband — NO RESPONSE

kalyang0401

from Mumbai, Maharashtra

Address:

Visakhapatnam, Andhra Pradesh

RE: YOU BROADBAND

I have registered a new connection and told the executive that i need the connection by the same day as i have to work for my company and payed the amount by 9:30 in the morning The executive clearly told by evening will give the connection or if not early hours of next day and took 1492 Rupees. He told he will give modem in couple of hours too. Today is 3rd day and till now no one has turned yet, even the executive is not lifting the phone from that day. No one came and gave the modem too.

I dont want to continue the service. The executives who looks for targets to book the connections but not the service. Even Customer care Number of YOU BROADBAND is not working, # [protected].

I have lost 2 days and my salary will be deducted. Who is going to pay.???

I have payed 1492 and i want to withdraw their service. i dont want their connection.

My Executive name is MVVSN Murthy. His mobile # is [protected].

My CRF # 311706

Satyanarayana
[protected]

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Aug 13, 2020

Complaint marked as Resolved

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Comments

nikhils

from Pune, Maharashtra

Youtele Broadband — No response to complaints

I am Nikhil Sharan from Pune residing in Bharati Vidyapeeth, Dhankawadi area. I have been using a broadband connection of 1mbps from Youtele Broadband for which I'm paying 1400 appx since the last 6 months. There were frequent disconnection problems on every weekend. But nothing major. Now since the last 2 weeks, there has been total chaos. No internet service to almost 200 people in this area. I have made atleast 7 calls regarding that. They responded only once yesterday but the problem remains unsolved.

There has been no notification from the company at all. And they are not connecting the calls to their call center. After calling their office the man on phone says that he is the doorman and no one is the office at 7 pm on 31.07.2010. I'm very frustrated with this and so are the other 200 customers in this region. Is this in anyway justified ?

I feel totally helpless and exploited and this issue needs to be taken into immediate notice of all the people involved. These private companies keep playing just like this. And nobody takes notice.

Now at the end of the month they will call me to give the monthly fee. When I've been unable to use internet since 2 weeks why should I pay ? There is a definite problem with their server load and they are exploiting people with poor excuses.

Kindly look into the matter which should be rightly taken to the senior managers of the company because if they cannot afford a new competent server then they have no right to sell the internet connections. They are moneymakers and mock the justice system of my motherland. 200 sufferers = 200 crimes.

Nikhil Sharan
Pune
31.07.2010

sathi_xfx024

from Chennai, Tamil Nadu

You BroadBand — No net connectivity and response from company

Hi,

My Customer ID is : 492514.

I dont have net connectivity for past 12 days in-spite of daily complaints. Im a prepaid user and i pay a month b4 using the net basically recharge it. Im a unlimited data user and having un available net connectivity for half of the month which costed me to buy a tata photon plus for 3000rs since i need to check my official mails in home n respond in time.

Anyone having an idea to buy "You Braodband " pls dont go for them. No proper response. Idiotic customer care who doesnt have logic idea of the customer complaint and poor service from the repairman.