You Telecom — Poor Service of You Telecom | |||
Hi, I have you telecom connection and my Account No is 661519. i paid one year full payment. now, i need to shift the connection to my new house and because of this i registered complain to you telecom and my complain number is[protected]. I talk with the executive who give me connection, named Mr. Mukesh whose contact number is [protected]. he told me that shifting charge is negotiable and you get waiver in this. after some time i receive call from a lady whose number is[protected]. she told me that this service is chargeable and you have to pay, i told her that Mr. Mukesh told me that charge is negotiable and you get waiver in this. then i told her that can you call me after 30 mins and i will confirm with Mr. Mukesh. After some time i receive message that your complain is resolved. i am not able to understand here that hows the complain resolved? Again, i call to register the complain then customer service executive told me that we are sorry and some one contact you in 24 hours and your connection will be shifted in 24 hours. now, today i receive call from Madhavi Patel whose number is [protected]. she told me that its take 7 working days, and you have to pay Rs.500 in advance and after you pay we will shift it in 7 working days. when i told them to disconnect the service then they told me that they will not pay me the refund(remaining months amount which is paid in advance) on this. i paid money in advance and because of this i am facing below issue. 1) Poor Services. 2) Not able to change the Internet Service Provider. 3) Not able to access internet 24 hours, when i need it its always dead. registered complain on this many times, you can see in history. Please help me to come out from this situation. Regards, Pinkesh Patel. Address : YOU Broadband & Cable India Limited Plot No 54, Marol Co-op Industrial Area, Makwana, Off Andheri Kurla Road, In the lane of Shemaroo, Mumbai 400059, Maharashtra, India URL : http://www.youbroadband.in/ Was this information helpful? | |||
 4 Comments | |||
Comments
plz tell u r people to collect payment after u r bill is given.
very bad service provider. They don't want to stay in market. They just want to do business one time. Just take money for 1 year than finding another customer instead of keeping customer on their way. Go with Airtel, They are really good with service. No Disconnection.. No Extra Charge.. No Wait for shifting. You will get service within 24 hours whether it is new connection or shifting connection. Also they will not ask for advance. They will ask for Money once they shift the connection.
Interrupted internet connection, no promised speed, delayed in response, poor customer service, no refund
I'm facing a problematic connections for more than 24 days. I asked for refund, they are reluctant and making me to complete the rest of subscription. One of the person said they will give me only after 45 days.Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
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1358
Pending
0
Resolved
218
+91 89 1337 7212 [Vishakapatnam]
+91 12 4337 7212 [Gurgaon]
+91 40 4756 0260 [Pune]
Plot No 54, Marol Co-Op Industrial Area, Makwana, Mumbai, Maharashtra, India - 400059
YouTelecom — Bad Customer Service
Hi,I am using You Telecom Broadband Service from last one and half year.
My details are:-
Customer ID: - 283026
Login Id: - xxxxxxx
From last 15 days I am badly suffering with the Service which I have got from You Telecom.
Every time when I called up the Customer Care, Reason was told that in my area (Swarget-Pune) power outage is going on.
I don’t able to understand why there is power outage since last 15 dayz? Why not a strict action been taken on power outage?
If you want to cross check, you can look into the number of complaints that I have raised. Every time I was told to wait for 24 Hrs so that the problem will get resolved. But the next day same was happening. No strict action was taken against any of my complaints.
Also with that, I found my net connection going down every day at 10.30 PM and resuming on next day at 9 AM.
Is this the Service that You Telecom provides to his Customer? Is this a way to satisfy your customers?
Are you going to compensate for these 15 days as the problem was from your end?
I don’t think you have any answer on the asked questions.
Due to this bad experience which I have got, I am terminating the Service. (I have already raised a request to terminate the Service from 31st Aug2008)
I just want to give a small advice, if you continue, in giving the Service like this; you will definitely goanna LOSE your Customer.
Thanks & Regards
Anand D. Lodha