YOU Broadband India Complaints & Reviews

hi my self g.c mouli and my account number is (617385). iam subscriber of you broadband. Ive recently renewed you broadband internet plan frm "256" kbps to "512" kbpS .. ! Ive paid rs 1399 for 3 months ...!!! god these YOU BROAD BAND people cheating customers like any thing!! iam fed up giving complaints SINCE FROM A WEEK !!! ive called to there customer care but no use !!!... none of there tech support people trying to solve the issue.!! some of there company executive comes check and they say " sir Ur problem is solved" .!! ! but still the problem continues!! at one time a executive came and he called to the main tech support unit and checked speed at that time the speed reached to 47 kb/sec, then he immediately take the print of the particular downloading file image and sent to there head office ..!! even the speed is not like my before plan its really pathetic !! i really wonder y these 'YOU" PEOPLE CANT SOLVE SUCH A SMALL ISSUE?? IF THEY CANT GIVE THE PERFECT SERVICE TO CUSTOMERS THAN WHY KEEPING SUCH A BIG COMPANY AND PROMISING HIGH SPEED SERVICES??THEY DON'T EVEN HAVE EFFICIENT TECH SUPPORT PEOPLE !! FROM NOW I REALLY WONT RECOMMEND "YOU BROAD BAND" TO ANY ONE ..!!
IAM A KEEPING THE PIC BELOW!! WHICH THE EXECUTIVE TOOK ONCE FROM MY PC .

Don't buy YouBroadband services in Sushant lok - I Gurgaon. Webpages open up like Dialup, Download speeds don't exceed more than 1.2 mbps. Unprofessional Technical staff, don't have much tech know -how. The only time it works great is in the night and before 8 am. Another feather in the cap, frequent disconnections and long wait time for logging in the server.

Dear Sir/Ma'am,

On 08/02/2011 I have applied for You Broadband Internet Services. But till date I haven't received any services yet. I have already paid for the Internet plan and the instrument. I daily call them but they reply me saying that we'll come tomorrow but till now no one has turned yet. The internet services have yet not been started.
Please I request you to provide me the REFUND back of the money that I paid.

--
Thanks & Regards,

Taushif Kapadia

I have been using YOU Broadband & Cable India Limited's internet service for the past two years. For the past one month my internet has not been working. I have complained to their customer service over 4 times and have PERSONALLY visited their office more than 5 times but not once has a technician visited my place to check the problem. I had also renewed my account for 3 months by paying Rs. 1380 /- and inspite of that I am not able to use the services.

I would like to discontinue my connection and full refund of my previous renewal amount as not a single unit has been used.

A customer of you broadband for years now with customer no. 505801, just wanted to inform everyone that this company is not truly worried about gaining/losing customers and so they won't answer your calls for days, won't resolve your complain for weeks and not even care to talk to you even if your call is on for 30+ minutes.
My internet is not working since last 2 days and am tired of calling them up and wasting my money on it as they don't have a toll free number(So poor to afford one I guess).No one cares to resolve the problem though, just keep on giving dates.
Talk about their service engineers, they can easily beat top honchos in IT industry because they are always busy not to answer your calls. Even if they commit to visit in 2 hours time, they will call you after 8 hours to inform that they are not coming today...Customers are just for fun for this stupid organization.
But there is one thing where they are very smart and that's when it comes to collection of monthly payments, they will send you e-mails 7 days in advance, another e-mail 1 day in advance and finally call you until you willingly pay them in advance.Wish they were worried about providing service in the same manner.
This is what they say while registering a complain
"Dear Customer,
Thank you for your interest in our services. Our concerned team will get back to you shortly at your chosen timing of convenience.
Kindly note your reference number is[protected]. This information will help us serve you better & all the information you provided will be treated with full confidentiality.


Thanking You
The YOU Team."

Am so delighted they at least know that I am a customer.

I am currently subscribed to YOU Broadband internet service..As per the plan I am supposed to get 4Mbps speeds. Till date my speed has not crossed 1Mbps. Inspite of several complaints, the problem is not rectified.When I call the customer service they just register the complaint. I am not sure how to get my problem solved.

My customer ID :rupesh_g5

kindly do needful.


~Rupesh

Not getting speed as per plan
I am currently subscribed to YOU Broadband internet service..As per the plan I am supposed to get 4Mbps speeds. Till date my speed has not crossed 1Mbps. Inspite of several complaints, the problem is not rectified.When I call the customer service they just register the complaint. I am not sure how to get my problem solved.

Sri/Madam, I am KOLA SATYA SUDHAKARA RAO ,

Iam using YOU BROADBAND ( 3rd Floor, Eswar Madhav Mansions, Dwarakanagar, Visakhapatnam. Ph:[protected] last 3years, But after renewal[protected] I cant access the connection for the technical problem so, I request the office to return back the amount of 4281/-. They ( Karuna, Rajesh ) told we will refund the amount, but still now I dint get the amount. I return Modem and other things at 22-11-10.
Plz refund the amount 4281/-

Thanking You Sir,

KOLA SATYA SUDHAKARA RAO
CELL: [protected]

I am Customer of You Broadband & Cable India limited and using Broadband e-net connection.
On 26 January 2011 sales executive of You Broadband called me and explained one good plan and by saying you will get free installation charge and one wall watch is free if you take this offer on today. hence I have taken that plan and given cheque of Axis bank to executive but without active my service cheque has been cleared and money transfer to you broadband and when I talked to customer care of you broadband, they are telling you have to pay for charge and such kind of offer is false now my money has been looting by you broadband and I have to pay extra to recover my money and given offer is just a false information to looting me.

My A/C no. 550514
Name Hemant Bakshi
Place/City Ghansoli / Navi Mumbai

Dear Sir or Madam,
I'm subscribed to You Broadband Services. http://www.youbroadband.in/
For last few months, I am facing severe problems of frequent Internet connection loss. Frequent means its almost 2 times a week on regular basis and that too WITHOUT ANY PRIOR NOTICE. I am working in the same field, so I am ware about the technical details of broadband connections, but You Broadband service is really pathetic and they do not inform us in advance. We can not plan out work. I have raised this issue with You Broadband customer service, they have made false promises for last 2 months to create a notification system.But, its not still happening in practice. Please let me know the legal ways to take actions against You Broadband.
Regards,
Heramb Kulkarni

RE: YOU BROADBAND

I have registered a new connection and told the executive that i need the connection by the same day as i have to work for my company and payed the amount by 9:30 in the morning The executive clearly told by evening will give the connection or if not early hours of next day and took 1492 Rupees. He told he will give modem in couple of hours too. Today is 3rd day and till now no one has turned yet, even the executive is not lifting the phone from that day. No one came and gave the modem too.

I dont want to continue the service. The executives who looks for targets to book the connections but not the service. Even Customer care Number of YOU BROADBAND is not working, # [protected].

I have lost 2 days and my salary will be deducted. Who is going to pay.???

I have payed 1492 and i want to withdraw their service. i dont want their connection.

My Executive name is MVVSN Murthy. His mobile # is [protected].

My CRF # 311706

Satyanarayana
[protected]

sir,

I am using broadband services from You broad band Ltd Vadodara since Aug 2008. I had subscribed different plans till june 2010 . W.e.f July 10 I have applied for night angel plan (192 kbps day speed and 512 night speed) for Rs.2990/- for six months period. However since start of this plan company is not providing me subscribed speed and also there is non availablity of connection from 31 aug 10 to 7th sept( due to frequent disconnection) 2010 and 4th november to 26 th november.

I complained lot and modem was replaced on 26th septemeber by company.

I requested to improve my speed, connectivity and credit 8 + 23 =31 days to my account. which compnay customer care denying . My account is in the name of Bhatt parul and customer ID is 455637. please take up the issued with You broadband India Limited, Vadodara .Its customer care number for your reference is [protected]


Below mentioned letter is just addressed and emailed to You broadband for the purpose and sent on[protected]..

Madam,
Till date it my experience since 2008, that

(i) your backhand team never called me for any such type of back references. I am sure that you only write to the customer to be fool them.
(ii) TIll date service credit is afforded only after two to three months (as in my case credit of July/August I got in the month of Sep/October.That too after so much correspondence and phone call in customer care centre after expending beyond any one expectation and patience.
(iii) you broadband is having mobile number facility for sending only the message that ÿour querry ID ____ has been resolved" It message sending is a inevitable by you broadband to show the belongingness and respect to the customer to pacify them.
(iv) You broadband never care after customer activate 3 mth /6mth or more that period plan.Afterwards you be fool the customer that you can close the plan but money can not be refunded as plan is for fixed period. Customer has to continue at your mercy.( since Aug2008'I am repenting lot for this)
(v) Old customer are not properly cared.
(vi) It is very much apparent that You broadband facing acute staff shortage and customer complaints.
(vii) It also clear to you broadband ltd that customer has short memory i.e. till date my genuine credit not been given to me for the period 31 Aug to 7th sept and 4th Nov to till the date of replacement of modem ( In between also I complained but now I forgotten)Madam, please note that my access is now perfect only after replacement of modem when I complained across the OP road office. I also explained lady sitting at the counter that your people is saying in the mail that"" you cannot be given credit as our service team has confirmed the usage on some dates for which you are seeking credit/waival. Ïn this regard, I have explained her in detail that my modem is not working and there is frequent disconnection during these period and it obligatory on the part of you broadband to provide me access 80% of not only speed but time. " please modify your terms . If you are not able to provide me 80% of 24 hrs. i.e. 16 hrs apprxo then it also breach of condition. Madam, say for example 1 GB in flash of minutes is not required but connectivity in different time period during the day is must because I may have urgency at any time e.g. credit card payment, PNR checks , online test for JEE/CAT preparation etc in todays pretext.
I am not in USA or UK other wise could have applied for loss or compensation.
But at least if you are agreed or able to digest the genuine clarification it is enough.

please consider my case for credit claimed above for the peirod 31/8 to 7/9 and 4th Nov ( frequent disconnection) till replacement of modem i.e.e 26th Nov-2010 on the basis of time used on net by me. I have suffered a lot in diwali holidays from 4-11-10 till date 26-11-10.


call if you deem necessary

Manoj Bhatt
[protected]

I asked for a broadband connection in Hyderabad. Your executive has visited my home on 25 October saying that in 2 or 3 days i will get connection. He took a cheque for rupees 1750 and filled an application and went away. After that when i called him he said that there is no feasibility in that area and agreed to return the cheque. But surprisingly the cheque was credited in the bank on 2nd November. I lost my money.
The Executive name is Hamzad. Ph: [protected]
and the Manager name is Vasanth Reddy. Ph: [protected]

Rascals , they are cheating people.

I have taken new connection.First it does not started properly as cable was faulty.I have to wait for few days to get it change.Then one day it stops working again.They first said it is ofline from their side .Isaid i am not available all the time i go to office.Then they reply that there is no need to come to home we will do it,Its problem from our end.Then later i recieve a call that it is working from their end they need to come home.I said i will not be available till my office timings.They replied we will not do it after 7PM.Next day i waited till 11 AM for them still they didn't come.I called them may times explaining them to send person early but they didnot do so.Still it is not working.

you broadband service which is providing service in hyderabad,i am one of the consumer of the you broadband since[protected],with customer name syed junaid receipt no 064825,customer account no 541866,256kpbs/1mbps night usage,i have already paidRs 4000 for 8months subscribtion,name of the concerned EXECUTIVE to whom i paid amount isNICKSON([protected])this number is not working for long time,when i changed my location and sought for the connection nobody was giving the response,they were not lifting the phone,finally they restore connection after 15days and when one of the technicain checked the speed of the package it is 192kbps,when asked they are saying this is your package,like that they are CHEATING MANY CUSTOMERS,"THEY ALSO GIVING THE FAKE PROMISES ON BACK SIDE OF THE BILLS LIKE "IF WE WILL NOT PROVIDE BETTER SERVICE MONEY WILL GIVEN BACK WOTHOUT ANY ARGUMENTS.

Sir, I want to lodge complain against Ms/Youtele Broadband.
I am using youtele broadband since 3 years as a postpaid consumer. My plan is you explore 500-postpaid which gives 2mbps speed and 2.5GB storage as per their claim. They are adding in my billing extra mbs always and this came in notice when they added 1385 mbs on 31/7/10 and 2825 mbs on 30/8/10. I asked them to give me details of my usage (list of the sites that I visited) on that prticular date, but they denied, moreover i asked them to come my home and to show me this amount can be downloaded in my system in the my usage time (because I never got such spped to download this big mbs); but they are not agreeing. I have paid for the july month billing 2362 rupees for their false billing. I requested them return my money deducting the plan charges, i.e.[protected]=) 1836 rupees.
Now they are not responsing my phone calls and not giving me any justification and not returning my money. I contacted youtelecallcenter (complain no[protected], and nodal office manager appointed by telecom govt.; but till now not received any positive reply.
I need your helpful suggestions to get back my valued money.
The details of the my mbs usage is attached for the month of July and August.

I am subscriber of You Broadband services (A/c # 76451). For past few months I am facing issue in breakdown in internet connectivity very frequently. In most of the times there will be outage atleast once in day or in two days. I have made several calls to their call centre and local office about this. With every call someone from their office comes to my home promptly to resolve the issue. However inspite of my specific and numerous requests to check and rectify connectivity issue permanently, the company do not seems to be interested in attending the root cause of the problem. They are more inclined to work on consumer experience when we call up their call centre rather than paying heed to the genuine issue involved. I have tried several times to explain them the problem, however with no success. I have given same feedback in their customer survey form also.

I just hope that some sensible soul understands that sound product quality (internet connectivity) will actually help them to lower overall costs and in turn will give lesser frustrating experience to their customers.

Speed issue
broadband connection from you telecom. however my browsing speed is pathetically slow and mostly fluctuating between 170 - 420 kbps. the service department instructs the engineer to visit microsoft. com or download. com and shows me the download speed. they refuse to access speedtest / ping test sites and in-fact the speed-test on their own site shows the speed as 170 - 400 kbps

Most of the technical personnel are not "educated" enough of the Networking and offer highly unacceptable and mostly amazing answers.

For example:

The access to the site for checking the usage is not working because you are not typing in the password but saved it!!

as per the technical staff at YOU Telecom The Ping between the user and the DNS. should be in single digit. It is never below 40ms. Several snapshots and analysis of the ping tests have been sent to them, and correspondence on the issue. They are unable to track and correct the problem, and keep calling to make the payments.

Payments: I had written to them clearly in May 2010 that the payment will be made when the connection is restored to its working value. NO RESPONSE AT ALL. Copied to more than one person at Hyd Office. Now they are demanding two months arrears saying that it is not possible to waive off the charges. If they had told me this two months ago, I would have saved myself the hassle of trying to help them rectify the solution, by simply throwing them out and getting another ISP. There is no dearth of ISPs these days......

AN email to their CEO Mr Chakravarthy has also not been very fruitful. About a month ago, the Customer Service Head called and said that someone from their Office in Bombay would be calling. The call is yet to be received.

Hyderabad office execs call and keep asking the same questions time and again. They have all the data and info they need in the email sent to them. Still they want to CONFIRM, as they want to HELP, and promise to return the call and resolve the issue with a couple of days. NOTHING HAPPENS FOR WEEKS. Then another excecutive calls and says the same thing again.

Height is when an executive calls and I ask him the name. He says "I am an executive calling" When I asked for the name he refuses to give, and disconnects the call. CUSTOMER SERVICE............ Hugh.

When you call their call center, they ask you to identify by answering several questions. Without which they will not be able to assist.

I guess the users should take up the issue of demanding their share of the CUSTOMER SERVICE in the right form. If they want to be treated as CUSTOMERS. Those o[censored]s who are willing to go along with the organizations who bully the customers, then NOBODY can do anything.

We installed broadband plan by YOU for 2300/- fr 3 months with 384 kbps.We were told that multiple users can work on it simultanesously and a router will be provided.but there was nothing like that. Raised multiple complaints but now they are niot refunding money back.

FRAUD COMPANY
my relationship no: 571565
User Id: priyarnair
Complaint Id:[protected]

You Telecom/ Iqara / You broadband….whatever they name it, is the worst service provider I have ever had to deal with in so many years. I took 1000mbps unlimited plan on 4th June 2010 for which i had to pay 1434 in advance & also 500 Rs for modem advance to make sure I get dedicated speed as was told to me. I paid more due to their fake promises wherein other service providers charge you just 999 with dedicated bandwidth as well as free wireless access in the area.

Firstly they started my connection late night & I am charged for that day which they wasted too. Secondly the speed I get is horrible.

It fluctuates heavily from 20 - 80 kbps. Once in a blue moon I get 90 kbps. Am a computer engineer myself & I took this plan so that I could download heavy contents & keep they for downloading in the nights as well. But the trick that they use is that they disconnect your connection automatically after few hours so that they save on their bandwidth as a person sleeping or someone who is out in the day would not know that disconnection has taken place. When one wakes up in the morning, he realizes that download didn’t complete as net was disconnected. It won’t work till the user re-connects.
The minimum speed am supposed to get is 1000 / 8 = 120 kbps. I had asked their executive repeatedly whether i would get the speed i pay for...and he said "yes mam, dedicated speed hai". Its been 15 days that I took their service & in these Now after taking their service I have had to call & complain or mail them almost everyday either their call centre or their executive or their technician but all in vain. Every time they get back on my complain, they give me stupid & lame reasons why I don’t get speed. Different people who contact me from their end give me new n different excuses. One would tell me madam " ye to impossible hai ki apko speed nahi mil raha hai. their must be some issue with your system and antivirus. Disconnection maybe happening due to computer standby (when standby is deactivated in my PC). One extra smart fellow tells me that you should only expect 80% of the speed as its sharing " unlimited mein aisa hi hota hai" & many more stupid or over smart people call me trying to convince me. Two of such elements are Mr Ajay & Mr Rafiq and of course many more. Incase you don't get convinced, they get violent & start arguing & talk rudely. Today (18th June) there was an engineer "Mr Nemain" who visited my place tried to convince me with lame excuses as usual. He took a snapshot in which was by luck, the speed was higher than normal, yet summing up to 95.5kbps where 125 kbps is expected which is just 76.32% of the committed speed. He told me that in the mornings & nights the speed would is less in unlimited plan. Once this man left my house, I received a message on my cell stating that my complaint is resolved. I called this person up asking him how he could close the complain without resolving, he said that he has forwarded the snapshots to the concerned department & they have asked him to close the complain. He said if you still have issues, you call the customer care. That means when I call the customer care, a new complain would be launched & this would save them from answering the higher officials. In any service provider that I have used, they do not close any complain till they take customers signature. I wonder what kind of company this is where customer care & complain id is more of a JOKE wherein they open & close the complain as per their convenience even if the matter is not resolved. Every customer is not an illiterate in computers & they try to cover-up their shortcoming by arguing or talking rudely with their customers. If this is the kind of attitude of the employees, the company would definitely shut down & become a bad history soon.

Kindly go through the snapshot taken today by You Broadband Engineer himself.