You Telecom — Speed Issue and Bad Service | |
For the past 3 or so months I have been having Speed issues. I have the 192 Kbps plan and on doing speed test on the You Telecom website it shows me anywhere from 60-140 kbps. I have been regularly complaining about the speed and nothing has been rectified. All they say is that your line is fine. But I am yet to get the Speed I am paying for. :( Was this information helpful? | |
 3 Comments | |
Comments
Dear Consumer forum Team,
I am Amit Patel, on date: 23/5/2009 plan is unlimited 4 months/ 1321 amount on cash (renewal department yunus) after 5/7/2009 (71 days pending) my complain on customer care, my account is first priority stop the account. Because my house in the renovation construction because electric line not proper & broadband line & my modem line both wire is diffused. not working the line. Request for disconnection to the you telecom.
On date: 5/7/2009 request id:[protected] days pending)
[protected] request id:[protected]
[protected] request id:[protected]
[protected] request id:[protected]
[protected] request id:[protected],[protected]
Above date: not use the internet connection.
[protected] request id : ………….20846 (34 days pending) net is working
[protected] Req. ID[protected]costumer care says: your last date: 23rd sep2009
[protected] req. Id[protected]-2009 to[protected] in between date uses 221 MB data.)
[protected] – stop the connection. Actually connections stop date: 5-7-2009 – (my house electric line not proper)
Till date I have not used the services no benefit the customer youtele com services poor
Now at last I am having a hope that your team will help me to get my refund back/ adjust the days.
Customer care no of you telecom is [protected]
Customer account no: 195526
Regards,
Amit Patel
[protected]
I am Amit Patel, on date: 23/5/2009 plan is unlimited 4 months/ 1321 amount on cash (renewal department yunus) after 5/7/2009 (71 days pending) my complain on customer care, my account is first priority stop the account. Because my house in the renovation construction because electric line not proper & broadband line & my modem line both wire is diffused. not working the line. Request for disconnection to the you telecom.
On date: 5/7/2009 request id:[protected] days pending)
[protected] request id:[protected]
[protected] request id:[protected]
[protected] request id:[protected]
[protected] request id:[protected],[protected]
Above date: not use the internet connection.
[protected] request id : ………….20846 (34 days pending) net is working
[protected] Req. ID[protected]costumer care says: your last date: 23rd sep2009
[protected] req. Id[protected]-2009 to[protected] in between date uses 221 MB data.)
[protected] – stop the connection. Actually connections stop date: 5-7-2009 – (my house electric line not proper)
Till date I have not used the services no benefit the customer youtele com services poor
Now at last I am having a hope that your team will help me to get my refund back/ adjust the days.
Customer care no of you telecom is [protected]
Customer account no: 195526
Regards,
Amit Patel
[protected]
same problem for me...user name sd_wagh
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1358
Pending
0
Resolved
218
+91 89 1337 7212 [Vishakapatnam]
+91 12 4337 7212 [Gurgaon]
+91 40 4756 0260 [Pune]
Plot No 54, Marol Co-Op Industrial Area, Makwana, Mumbai, Maharashtra, India - 400059
please help customers' complain--You Broadband is not responding --my complains r launched continuously--more than 25 days gone-they r ideal against my complain--please do something needful and help us--teach a lesson to You Broadband-----Nizar