| Address: 110085 |
| Website: www.countryclubindia.com |
Sir,
I have given Payment for 30YR BILLIONIARE PLATINUM+DAE to Country Club on[protected] at vanue code CCDL10, Rohini, Delhi, last night at 8'clock value rs. 2, 60, 000 from Country Club and canceled very next day morning within 24 hours of payment & company sales manager Mr. Vishal Kumar Rai told us if you inform us upto 48 hours of payment, we will cancel the same & refund your amount. i call him in next morning but he did'nt pick my call then i informed them by e-mail on[protected] at company's email address at [protected]@countryclubmail.com & same has been forwarded to sbi credit card & icici credit card. They have generate my membership forcefully and refund my money.
I have given payment Rs 2, 30, 000 through my credit cards as follows :
Sbi card no 400667******4750 Rs 1, 90, 000 (Rs one lac Ninety Thousand )
ICICI Card No 437551******8003 Rs. 40, 000( Rs Forty Thousand )
So, kindly please get in touch with them & returned my Payment as soon as possible.that will be highly appreciated ur brand image.I trust you will do your best for me.
Regards:
Rajeev Kumar Gupta
B-126, Top Floor, Prashant Vihar, Delhi
[protected], [protected]
Country Club India customer support has been notified about the posted complaint.
Mr Suraj explained me about Membership Charges and offered me 10 years Membership in Rs. 1, 40000 Thousand/- . I told him that this is very costly & I cannot afford this. Then they reduced the amount to Rs 72 Thousand/- for 10 years membership. Mr. Suraj also promised me that this amount will be converted into 2 years EMI’s installments and apart from that any interest levied on your credit card will be refunded through demand draft (DD). Based on this I gave them my HDFC credit card for payment of Rs.72000/- and to convert it into 24 Months EMI, But they never informed me the transaction fee and interest facility that they had behind this. After making the payment they made me to sign one document but not provided me enough time to read the same cause the presentation of both the executives was so dramatic that I had no choice left but to sign it since we had already spent 50 minutes of time to understand about their organization.
Upon the confirmation call on the same day evening I got to know that there is no EMI facility is provided by Country club neither tie up with any bank for EMI facility, I’ll have to pay all the relevant service and finance charges to credit card department which occur according to the RBI bank and the estimated tax and interest amount comes to around extra Rs 35 to 40 thousand in 2 years, apart from that the verification caller informed me about the AMC amount of Rs 8500/ which will be paid by the customer on a yearly bases which was again shocking news for me, Also I have 2 kids one of them is already 13 Years of age, and as per their agreement copy kids will be considered below the age of 12 only. Therefore I did not complete the verification call which was made by Feroz Khan from their Hyderabad office, I told him to stop this service immediately since I was not aware of all these hidden costs behind obtaining this membership. Further, very next day afternoon I went to Spring Club India to cancel this membership and get my refund back, where I met Mr. Michael who is the manager of that particular office and advised me to wait for couple of days to initiate the refund since he will have to coordinate with his Hyderabad office and legal department for the same.
Further I sent couple of Registered AD to notify them about the fraudulent which has happened to me and requested my refund but they are least bother to take any action against on the same and finally I was told that refund will not be initiated as per their terms and conditions (policy)
Hidden cost which were not discussed by Executive (Suraj) as follows and fraudently made me to sign on the agreement.
1) Credit Card Emi for 2 Years
2) Annual maintenance charges (AMC) Rs 8500/
3) Payment should be made of Rs 3500 for 2 night 3 days, or Rs 5500 for 6 night 7 days
4) Food Coupon of Rs 500 /
5) Children would be considered below the age of 12 years
Hence I request you to please look into this matter and help me to get my refund back.
Thanks & Regards,
Prakash Halemani
Cell: +[protected]
I am one of the Victim, even i faced the same situation and paid Rs72 thousand to this fraud company,
But i would recommend each and every individual that if you have paid by credit card and same time or later in the evening if you come to know that they are fraud and just making money from Innocent people, then I would suggest to go to nearest credit card branch which you have swiped during the payment, and write a letter explaining the bank that how fraudulently they have made you to pay money, and stop that transaction immediately.
I believe they will stop that transaction instead going to Country club office and requesting them to refund the money, even the that particular (country Club) manager would give you the false committeemen t that i'll send your request to my head office for refund.
He's a big liar he's also plays a key role in fooling innocent people.
Many people are not aware that by visiting to the nearest credit card branch with written application with the scenario, you can ask the bank to stop that transaction.