Croma — AC, Geysers, Water purifier Installation not done in time

Address:

Gurgaon, Haryana

I had purchased 2 samsung split ACs, 1 LG split AC, 2 AO smith geysers and one pure it RO water purifier from Croma store in DLF Mega Mall on 24th Feb 2014 which were delivered on 25th(except the water purifier).I was told that all products would be installed within 48hrs but inspite of multiple complaints and follow ups with the customer care nothing has been installed even till 28th Feb apart from the Samsung ACs.Every time on the call the customer care rep would say the installation will be done ASAP but to no avail.On 28th when I called the customer care I was told that all the time that I had called in the previous day no complaint was taken down by their representative and today they are taking a complaint and will take a day more to install the products.
I had purchased these products together since I am moving to a new house in Gurgaon and wanted these to be installed before the paint work in my home finishes by 28th. But now because of these items not being installed (esp the LG AC) all the work at my house is pending.
I am planning to return all the uninstalled products to Croma if they are not installed by 28th Feb now.
Worst service provided by a TATA enterprise. It would have been better if I would have purchased these products from their individual retailers rather than going for Croma.