Croma Complaints & Reviews

I’m writing to inform the pathetic experience with croma. I bought a croma refrigerator (product code: 162336) on 30/10/2011. On Thursday, August 22, 2013 6:34 PM i contacted the customer support and i consequently got in touch with the store manager (Nungambakkam branch, Chennai). He confirmed that he would raise the issue and the same would be rectified within 15 days. However after repeated calls, I was informed that it would take 20-25...

I had brought Croma iPad Mini Slev White on 04/10/2013 from Dahisar Croma store but within a month it was not functioning properly, after complaint to costumer care inform me to go store near by me and they will assist you but at the store they told me to go Borivali infinity customer service center so next day I went that address but the care center found close so next 2-3 days same thing happen again I went to Croma store and told about...

Dear sir. I buy tab mobil from croma mall khar ghar on 27 oct 13 and due to screen damag tad mobil is not working. I visit to kharghar croma centre for defect repair as per croma warranty for one year. They send to servic centre for repair and charges 3500 inr which already paid. But till now they have not repair croma tab mobil. I have taken croma product on the name of tata but I think this servic is also like other product in market....

I have faced the worst experience with Croma Customer care. I bought this Whirlpool Washing Machine with extended warranty from Eva Mall store in Bangalore. Now my machine is still under extended warranty and I have called their 1800 number 100s of times...First day they made me call to xtended warranty department where a girl called 'Neha' responded after 10 minutes and she hung up within seconds..!! No communication at all......

This is with reference to invoice SLF02A[protected] purchased a Whirlpool top load washing machine. While doing the purchase Croma assured me to take their 2 year extended warranty and assured for top class service. But sorry to say Croma doing fraud by charging extended warranty cost but no service provided. I have logged a complaint on 15th Nov 2013 reference no: 108875 and till date no one visited for service even they have closed it...

On 8 Nov 2013 I called your customer care enquiring about Milagrow Robotic VC Red Hawk (Item Code 174074). I was told Sadashivnagar branch in Bangalore has one piece and I can pick it up. I could not go on 8th and decided to go on 9th Nov. On 9th Nov 2013 I called again at 10AM enquiring about availability of the product and customer care confirmed availability at Sadashivnagar store. I asked for store phone number and customer care refused...

Hi All, I had bought hp laptop from CROMA center East of Kailash branch with extended croma warrenty.When there was problem on my laptop i had visited croma center and submited my laptop after this i get back my laptop after a month during recipt of my laptop i figuerd there was a damge on my screen once asked they return back and agfter a week i visited there store they retuernd my laptop with temporay fix.after two days I found same problem...

Absolutely frustated and fed with services offered by Croma since the day I purchased Kent Grand RO water purifier on August 17, 2013 First installation got delayed by 2 weeks and now purifier has stopped working, just 3 months after purchase. I registered a complaint that purifier has stopped working on November 17, 2013 and today is 5th day and its not serviced. Croma Services are shameful and pathetic...

RE: Customer Complaint_SLF02A[protected] Inbox x customer support <[protected]@cromaretail.com> 21 Oct to me Dear Mr. Ranjan, Greetings from Croma! Thank you for writing to us! We regret for the inconvenience caused. Please be informed that we have escalated your details with the concerned teams and shall get in touch with you in regards the same at the earliest. For any further details please call...

Sir/Madam, I bought an Aspire Timeline 15" Acer laptop from Croma, Phoenix Mall, Lower Parel, on 26th Nov. 2013. As I had misplaced the receipt and the machine was having some problem, I requested for a duplicate bill as I wanted to get it fixed by an authorized dealer. The man (sales person) I talked to on phone said he would mail me the document. Almost a month has passed but nothing has been done. Now, he even does not answer my...

Dear sir, I have bought lenevo laptop from Juhu croma outlet on 18/03/12 and also took 2 years extended warranty along with laptop but from last five months I have facing problem in my laptop. Since I have send laptop 4 Times to Croma dahisar outlet for repaired but after every 2 days I am facing same problem. I am fed up of sending laptop for repair and every time your executive and manger giving me false commitment of issuing credit note...

I had bought a Samsung plasma tv, bill no. SLF02A[protected] in September 2011, I also paid for an extended warranty at that point of time. This product stopped working 27th Oct 2013 I duly informed the Croma helpdesk on the 28th Oct 2013, their representative assured me that someone will come and attend to the problem within 3 working days. I got a few calls informing me that their technician will visit my residence next day, but till date...

Dear Team, i recently purchased the Micro Wave from your Prestigious company, i was really happy that the product was purchase on the auspicious day of Diwali, but to my surprise when i opened the box i could not find any Manual with the same & moreover i was given the commitment from the croma people that Demo for the same will be done soon but its been more than 48 hours that i have not received any call or visit from your engineer...

I am forwarding herewith a copy of complaint sent to Croma, which is self explanatory, It is much regretted to inform you that despite of constant follow up by email, tel.& personal visit to your Croma Store, Dahisar, Mumbai, I have not received Free Gift which was promised to me at the time of purchase of Samsung LCD. I am a regular customer of Croma Store, only because of the fact that its a company of TATA group and there is some...

I Had given a tab for replacement on 8/10/2013 Model number CRXT1131 . I had given my tab for repairing as i was facing problems in touch plate and the power button. I was given assurance that i will get my tab within 10 days. 15 days have been passed by i have not got my problems solved. The Place where i have given my tab (Maxcom Thane) says that they don't know how much time more it will take for the tab to get repaired. It does not...

I HAVE LODGED COMPLAINT FOR REPAIR OF AIRCONDITIONER VIDE NO SR-[protected] ON 09.10.2013 AND MADE SEVERAL CALL TO HELPLINE NO[protected] WITH NO POSITIVE RESPONSE TILL 21.10.2013. When I made a Call again today, it is understood that above complaint No is closed as they could not get the response of contact No registered 3 years back. Very Poor Service. I will wait for another 1 day else I have to hire some other service engineer...

On 20th Oct 2013 I went to purchase 2 Iphones at Croma Store at Pacific Mall Ghaziabad (UP). The store sales boy were simply not interested in selling the product. They were not ready to understand issues or resolve any query. I wanted to avail the exchange offer going on Apple but deeply disappointed at their service. When I told them am also a TATA employee they were amused, which made me realized they are all Off roll bunch of Jokers....

Mohna Rajendra Karnik A-12, Tridal Society, Mithagar Road, Mulund (east), Mumbai 400081 16.10.2013 To, The Person In Charge Croma Infiniti Retail Limited Mulund (west) Mumbai Respected Sir/ Madam, Re: Dismal service by Demonstration Person I purchased a Panasonic M/G Grl 20L NN-GT231 from your showroom on 13.10.2013 –invoice no.SLF02A[protected] .Till no 5, created by Pintu Nandi. As promised the delivery was...

It has been a disappointing experience with your product. I bought an iBall Slide last month from Croma, CP, Delhi. The very day I bought it, I could notice that the Bluetooth wasn't working, the notifications weren't coming with the strongest network connection and numerous attempts of reboot. I took it back to Croma, but they misguided me and never told me that I have a right to get the product changed within a week of purchase....

I purchased a Sony LED TV from Croma Banashankari Store on 07/07/2013. I was told by the store employees that I will be getting a 5% Cash back if I use Axis bank debit card. So I do the same and I used the Axis bank Debit card to purchase the product. They informed me that within 45days the amount will be transferred to my account. But till now I have not received any amount. Whenever I register a complain via store customer care...